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Grand Hotel Thalasso & Spa

43 boulevard Thiers, 64500 Saint-Jean-de-Luz, France
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1 room 1 adult
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Grand Hotel Thalasso & Spa
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78 Reviews from our TripAdvisor Community

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Paris, France
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed 5 days in this beautiful hotel with my family. All of us enjoyed and loved the place which is so relaxing and confortable. The hotel was renovated a few months ago and is really beautiful. No word for the SPA which is amazing! I used to travel a lot and this hotel is definitely one of the best... More 

Helpful?
Thank claire c
sud-ouest
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 21, 2015

The renovation has been successful (even if the style has changed) and the rooms remain a delight. However, despite having been re-opened for over 3 months when we visited in October 2015, we experienced a number of irritations that are unacceptable in a hotel of this standing. Upon arrival mid-afternoon on a Friday, we had removed all our bags from... More 

Helpful?
Thank DavidMartineX
Véronique A, General Manager at Grand Hotel Thalasso & Spa, responded to this review

Dear DavidMartineX, Firstly I would like to thank you for choosing our hotel for your stay. Please note that we took into account each and every one of your remarks. Thank you sir for highligting these issues to us and we’ll use it in order to improve the quality of our service. According to the informations you gave us, you... More 

Toulouse, France
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 30, 2015

What a pity to change the entire character of what was a charming hotel by re-decorating in a retro-modern style with hard-edged marble and glass more reminiscent of modern airports, totally out of keeping with the exterior architecture. This sort of decoration is soul less, inauthentic and ugly, and by reducing the sizes of the bedrooms the impression is of... More 

Helpful?
2 Thank Henry770
Brno, Czech Republic
2 reviews
4 of 5 stars Reviewed September 15, 2015

We have recommendation of this hotel from our friends who have stayed here several time already. We have realy nice and peasfull time . Hotel is newly renovated, location right on the beach, staff is very friendly and well trained (not valid for breakfast staff, who send me out because I was 5 minutes late!). We did not have the... More 

Helpful?
Thank Olga V
Véronique A, Directeur général at Grand Hotel Thalasso & Spa, responded to this review

Dear Olga V, Thank you very much for choosing the Grand Hôtel Thalasso & Spa for your stay. I am sorry to hear that your breakfast experience didn’t go well. I will make sure with our restaurant team that it won’t happen again. Concerning the masseur, I am surprised to hear that your massage wasn’t satisfying because our therapists team... More 

Prague, Czech Republic
Level Contributor
158 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 12, 2015

We love this place, which is converted from small sleepy fishing town during the summer season into chick ane mondeine spa. Likewise, we realy love this hotel , place right on the beach, where we were coming back for the fifth time and we are looking forward to next summer. The hotel was completely renovated, the rooms became spaciousness and... More 

Helpful?
2 Thank Ladislav V
Véronique A, Directeur général at Grand Hotel Thalasso & Spa, responded to this review

Dear Ladislav V, What a pleasure to read your very nice comment on your stay at the Grand Hôtel Thalasso & Spa ! The Hotel was completely renovated during 9 months and the rooms’s surface was extended of 100 square meters to secure more comfort for our clients. I will transfer your comment to our teams and they will be... More 

United Kingdom
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed August 17, 2015 via mobile

Heavy traffic round Bordeaux made for a later than planned arrival, plus the overwhelming heat, so we almost collapsed onto the red carpet! But the dazzling white hotel, immediate cool welcome drinks, and warm reception from the lovely staff put everything right. Car parked safely underground for us. Room 204. Juliet balcony overlooking beach/sea. Modern room. Vast 2m wide bed.... More 

Helpful?
3 Thank Susan R
Véronique A, Directeur général at Grand Hotel Thalasso & Spa, responded to this review

Dear Susan R, First of all, I would like to thank so much for your comments posted on this website and obviously for choosing the Grand Hôtel Thalasso & Spa for your last stay in Saint-Jean-de-Luz. What a pleasure to read you felt welcome straight away when you arrived and that you enjoyed most of the services of the Hotel.... More 

Paris, France
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed August 12, 2015

Went there with group of friends after a day visiting biarritz and Saint jean. We loved the location, the style of the hotel and we were considering cheating in for 2 nights to use the Spa. We changed our mind after 3 hours there: I explain: WE went to have few drinks at the bar, the drinks were great and... More 

Helpful?
4 Thank Dina L
Véronique A, Directeur général at Grand Hotel Thalasso & Spa, responded to this review

Dear Dina L, First of all, many thanks for choosing our Bar “Le Clipper” to have few drinks after a day visiting Saint Jean de Luz with your 3 friends. Our cocktails were so great that you decided to book a table in our restaurant for the diner, and I would like to thank you for that. I’m really sorry... More 

Amsterdam
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 10, 2015

On the boulevard of the very nice town of St. Jean de Luz, you find the great 5 star hotel 'Grand Hotel Loreamar. Upon entering, you directly feel the delightful atmosphere of this hotel. It was only opened a month ago after a long renovation and we can say that they did a good job! It's modern, but retains the... More 

Helpful?
3 Thank paulvdlinden
Véronique A, Directeur général at Grand Hotel Thalasso & Spa, responded to this review

Dear Paulvdlinden, Thank you deeply for your very positive opinion concerning your recent stay at the Grand Hôtel Thalasso & Spa. I am sincerely delighted that you enjoyed the new Art Deco charm bringing together modernity, luxury and history. Our Spa Loreamar is fully equipped and offers a large choice of massages and beauty treatments but also fitness classes to... More 

ireland
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed July 8, 2015 via mobile

This hotel is beautiful from the outside. On the beach I saw white robed men and women walking along after treatments. My expectations were high! Unfortunately experience did not match expectation. The relaxation pool for which we paid extra was so cold that we didn't use it. There was a musty smell in the waiting area which was not acceptable.... More 

Helpful?
1 Thank Paris1875
Véronique A, Directeur général at Grand Hotel Thalasso & Spa, responded to this review

Dear PARIS1875, Many thanks for taking the time to leave your feedback following your visit to the Grand Hotel Thalasso & Spa on Tripadvisor. It is always good to hear from our clients opinion in order to constantly ameliorate our services. Please accept my sincere apologies for the fact that your spa experience did not live up to your expectations.... More 

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