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Mercure Biarritz Centre Plaza

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Mercure Biarritz Centre Plaza
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392 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Brussels
Level Contributor
131 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is located right in front of the casino. It's a fantastic venue and everything can be done in walking distance. The hotel is easy accessible and has a private parking. It has a seaside view. Although you feel the hotel has lost its energy and the rooms have a very worn down feeling. Some rooms even have a... More 

Helpful?
Thank svalkenborg
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you very much for your message. We take note of your remarks about the overall feel of the Plaza, and we are sorry that your experience did not fully meet your expectations . Your appreciation is for us a source of improvement in our quest for excellence. Be assured that the necessary measures will be implemented to... More 

Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 19, 2016 via mobile

I first came to the Hotel Plaza over 20 years ago and again last year so have fond memories of this place - hence this years booking. On arrival I checked in - was informed by the receptionist that I was fully paid up for everything - I queried that this included breakfast and she assured me that it did.... More 

Helpful?
Thank Caroline D
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame Caroline D., Thank you, first of all, for your loyalty to the Plaza. I appreciate you had took the time to share your testimony on Tripadvisor. I apologize for this misunderstanding during your check in and remain at your disposal for your next reservation at the Mercure Plaza. We will undertake the renovation work , which I think, will... More 

Paris, France
Level Contributor
138 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 28, 2016

A beautifully renovated Art Deco building. Right in front of the main beach and the center. A little bit noisy despite double Windows but great view if you are on the sea side. Staff is very friendly but there is very little 4 stars service (no bath robe and slippers, no amenities, few people at reception...).

Helpful?
Thank Arnaud T
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for your testimony concerning your last stay at the Mercure Plaza. Don't forget, since 2012, the french administration changed the stars classification of the hotels. The actual 4 stars is in fact the 3 stars before July 2012. To have the same services of the 4 stars before July 2012 you have to book in hotels... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 26, 2016

Right behind the Casino, two minutes from the beach, but also only a very short walk into the heart of the town. So great food, terrific drinks and fine shopping only minutes away. Rooms are spacious and comfortable. Also, it's a lovely looking hotel with a lot of art deco features, so more stylish than other options.

Review collected in partnership with Mercure Hotels

Helpful?
Thank Jacqui_Hutchie
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for your message on Tripadvisor. Your satisfaction is our reward. Your compliments encourage us to maintain our efforts so that you are satisfied with your stay. I hope to welcome you very soon at your next stay at the Mercure President. Thank you again for your beautiful testimony, Best regards, More 

Cheshire
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 3, 2016 via mobile

Stayed for 2 nights recently. Room was a decent size and hotel is nice, staff are friendly. Location wide, you can't get better: a short stroll to the beach, and plenty of bars, shops and restaurants around. We would recommend a sea view - waking up in the morning to biattitz beach is worth it.

Helpful?
Thank ClarinCheshire
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, I just take note about your message on Tripadvisor and my staff joins me to thank you for your good appreciation. Yes indeed, the central position of the Plaza hotel, give the possibility to enjoy the beach as well a good choice of leisure spot. Thank you for your trust and we hope to Welcome you for your... More 

London, United Kingdom
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 30, 2016

We stayed at the Mercure having been moved from the Novotel Anglet due to overrun renovation work. If you want the centre of town and the beach area then this is a perfect location. The hotel has private parking but at €17 a night I think it's expensive, although parking anywhere in Biarritz is expensive. The staff were very friendly... More 

Helpful?
Thank Potsie52
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, I thank you for this positive feedback concerning your stay at the Mercure Plaza. My team will be very proud and your message will help them to maintain this effort to guaranty this quality you are waiting for. We hope to Welcome you for your next stay in Biarritz, Best regards, More 

Exeter, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 10, 2016

W had driven for 8 hours and wanted a quiet room for the night. Nothing could prepare us for the nightly noise of motorbikes driving round the town every 15 minutes until 3 am! We didn't get any sleep until then and had to drive to Teruel the next day exhausted. It was very unkind not to warn us of... More 

Helpful?
Thank crispy350
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, You've written via Tripadvisor and we thank you . You were disturbed by motorcycles that were part of a gathering of bikers, we 're sorry . You can be sure that we will talk with the organizers of this event. If we could predict these excesses we would have asked officials to maintain calm during the night. Sorry... More 

Sydney, Australia
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 2, 2016 via mobile

Despite not being in a modern building my room was big and clean. The bathroom appears to have been totally renovated and the bedroom has fairly modern furnishings which nevertheless retain some of their French charm. Check in was quick and efficient with my room ready early. The main plus is the view overlooking the Casino and the sea. Breakfast... More 

Helpful?
Thank JuliaAxyz
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for your warm message concerning you stay in our hotel. You can be sure that my team will be very happy and your testimony will help them to keep their effort in their daily mission for the quality. We hope to Welcome you very soon, Best regards, More 

Vancouver, Canada
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 8, 2015

the hotel is very well located not far from the beach and shops and restaurants. We had an excellent time there. The room was spacious and clean. the internet worked very well. the breakfast was very good . Everybody was very nice and helpful.

Helpful?
1 Thank FrederiqueJ
Christophe D, Manager at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Your satisfaction is our rewards, I thank you to take the time in sharing your testimony. Your message help us to maintain our daily effort to keep the quality that you wait for in staying in our hotel. We hope to see you soon, in traveling again thru the Pays Basque. Best regards, More 

London, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 7, 2015

My wife and I had stayed in the Mercure Biarritz Centre Plaza three years ago and had much enjoyed our first visit to Biarritz. This was a return visit. The hotel itself is very well located in the centre of town, a short walk from the shops, restaurants, local amenities and, importantly for us, only 100 metres from the beach.... More 

Helpful?
Thank William, Lucy S
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review

Madame, Monsieur, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly at the Mercure Biarritz... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Featuring completely renovated rooms, the hotel is located right in the centre of town and just 100m from the main beach of Biarritz. Mercure Biarritz Plaza Centre welcomes you in an art deco architecture unique to the hotel building and recognised by the French National Trust as exemplary of the seaside resort style of the 1930s. Family rooms also available on request. ... more   less 

Additional Information about Mercure Biarritz Centre Plaza

Address: 10 avenue Edouard VII, 64200 Biarritz, France
Location: France > Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Price Range: $103 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Biarritz Centre Plaza 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
Mercure Biarritz Centre Plaza Hotel Biarritz
Accor Biarritz Centre Plaza
Hotel Plaza
Hotel Style:
#10 On the Beach Hotel in Biarritz
#12 Luxury Hotel in Biarritz
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