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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 07/26/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mama Shelter Bordeaux
Updated 07/26/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 194 hotels in Bordeaux
Location
4.7
Cleanliness
4.5
Service
4.4
Value
4.1
Travelers' Choice
Located on the Place Saint-Christoly, in the historic center, Mama Shelter Bordeaux welcomes travelers in the 97 rooms designed by Philip Starck, that are defined by high quality comfort with 5-star bedding. The restaurant is an opportunity for Mama to honor Bordeaux, with a menu elaborated by Michelin-starred chef Guy Savoy. This menu echoes the qualities of the city, from its values to its generosity. On sunny days, enjoy a delicious dinner or sip on an original cocktail on our rooftop, whose views are truly breathtaking. Much like a long sip of a heady red wine, Mama knows how to get you to relax and to warm up, how to please and enchant, how to make food taste even more delicious and how to give you the best sleep you've had in a while. The bonus features of this Mama : live concerts, shows, DJs, Mama's Gift Shop, foosballs, movies on demand ... The debit/credit card used to guarantee the booking or for the prepayment will be requested upon check-in.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Evening entertainment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Rooftop bar
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Safe
Wake-up service / alarm clock
Flatscreen TV
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
464Restaurantswithin 0.3 miles
117Attractionswithin 0.3 miles
Contact
19 rue Poquelin Moliere, 33000, Bordeaux France
Name/address in local language
Getting there
Rental CarsSee rental cars from $25/day
1580Reviews17Q+A50Room tips
Reviews
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A modern hotel in the heart of Bordeaux's old town, very well located for a leisure stay in town. A big thanks to Mme Ernondesse at the reception, she has been such a lovely and warmhearted person, a great brand ambassador - thanks so much for your kind assistance! The room was very bright and the bed has been super confortable. Toilettries are poor though, no shampoo at all and a very little douche soap.
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We love Mama Shelter concept which shows us that it is possible to consider the hotel industry in another way. A beautiful life experience, where the human and the planet return to the center of attention
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I stayed at Mama Shelter Bordeaux this week for 2 nights. It was during a June heat wave. The hotel is fun and reasonably priced with a cool rooftop bar. The reception staff are friendly and helpful. We initially checked into a room on the 2nd floor. It was terribly hot in the room and there was no AC. This is not something that is mentioned on the hotel website. I asked the reception for a room with AC and they moved us to a room on the 5th floor. The hotel lobby is air conditioned. The reception told me that hotel floors 1-4 for guests do not have AC. The 5th floor does have AC. If this is important to you, I would recommend that you request the 5th floor.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Recommend a room on the 5th floor as it is the only floor that has AC.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Cheaply done. Small double cost €220 per night. View of a blank wall 4m away. Supposedly hip/trendy, in fact grunge and cheap. Breakfast ok, not fantastic, poorly lit (both buffet and dining tables). Rooftop bar v good. Not expensive. Open to non-residents. Steps to front entrance, so avoid heavy bags. Will not visit again.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Florence Dupont, Directeur général at Mama Shelter Bordeaux
Responded Jun 22, 2022
Hello Steve H, Thank you to have taking time to write a review. I am sorry that you didn't enjoy your stay with us. The prices of the rooms are in line with the local market: all depends on supply & demand (as airline industry for example). Mama concept is exactly of what you describe: we are welcoming grunge, cheap, hip, trendy, old, young people, as much for our customers as for our teams. Mama is not only "hip/trendy", Mama is everybody! All the food you ate was home-made, prepared by an amazing kitchen team, with a lot of love. I have to inform you that we have a special entrance on the corner of the building if you have a heavy luggage or a baby-troller: just to let you know ;) Maybe, come back another time, you will enjoy the stay better than the last, with all this informations. And don't forget: Mama loves Steve H!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got the bigger room and it was definitely spacious enough for us and our big luggage; one of the most pleasant hotel rooms we stayed at in France! We loved the quirky style and we were lucky to get a room with huge windows and a great view of Bordeaux. The staff was very friendly and helpful. I would definitely stay there again if I'm back in Bordeaux.
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip: If you pay for the bigger room, ask for one with big windows with the nice view of the rooftops.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Florence Dupont, Directeur général at Mama Shelter Bordeaux
Responded May 24, 2022
Hello Vithiet, Thank you to have taking time to write a review. It's always pleasant to read a good comments, to thank you again. See you soon! Mama loves Vithiet!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived at the end of the morning and I was surprised that my room was ready, very good night, good breakfast but problem in the organization of the breakfast service, I still have very good memories of our stay
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Date of stay: September 2021Trip type: Traveled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Florence Dupont, Directeur général at Mama Shelter Bordeaux
Responded Oct 25, 2021
Hello likinsA606, Thank you to have taking time to write a comment. It was a pleasure to welcome you! I hope the next time, organization of breakfast will be upgraded, I am sorry for this time. See you soon! Mama loves you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is cool but the room was absolutely boiling! We put up with it for one night and then reported it to reception who told us the a/c worked but it clearly didn’t as they’d put a dyson fan in the room (which made no difference). The second night we spoke to a nice man on reception who kindly transferred us to a smaller room which was fine but we’d paid for a bigger room. On leaving we raised the issue again to which the receptionist again insisted there was a/c (despite the receptionist the night before being honest and telling us there was a problem in that level -level 3). To blatantly lie to customers is not acceptable. The customer service from the two women at reception was very bad. If we go again I’d rather pay a little more for a hotel with real air con and honest staff.…
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Florence Dupont, Directeur général at Mama Shelter Bordeaux
Responded Oct 25, 2021
Hello LauradV5953ZP, Thank you for taking the time to write a review. I'm so sorry you had problems with the air conditioning. None of my employees lied to you: on sunny days, the rooms on the west side have trouble cooling despite the air conditioning which, I assure you, works. We moved you to another room on the second evening, which indeed was smaller. We compensated for this by giving you a 20% discount on the 2 nights! Once again, please accept our apologies for the inconvenience. But I repeat, the receptionists didn't lie to you, the AC works, but has trouble cooling the rooms on the west side at the end of the day. Do not hesitate to contact us directly during your next stay, I have put a note in your cardex Laura ;) We will offer you breakfasts and we will upgrade you. See you soon, I hope! Mama loves you :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The atmosphere, decor, and especially the staff are so fun here! Hotel has good food, a nice variety of drinks, and of course the rooms were clean. Location is 2 blocks from the main pedestrian streets and within walking distance to SOOOO many places. It is a ped only area, so arriving by taxi is no issue, and there is probably parking close by. I mention only as a awareness. Love love love this place and will definitely go back while in Bordeaux!
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Date of stay: September 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Florence Dupont, Directeur général at Mama Shelter Bordeaux
Responded Oct 25, 2021
Hello Chris M, Mama loves loves loves to read some nice comments like yours! Thank you so much, I hope to see you soon, Mama loves you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Finally we found our best hotel in Bordeaux, we had already come several times to Bordeaux and each time we were disappointed with the choice of our hotel, but this time we liked our stay, already for its location but also for the professionalism of the staff and the decoration of our rooms and common areas, certainly the price is higher but the quality of the service is clearly superior to other hotels in Bordeaux, from now on we will come back here
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Great hospitality. The roof terrace was super for an Apero with great views of Toulouse, and the restaurant and Music hit the spot. The hotel is right in the centre of the city and well placed for shops, restaurants, and Bars. We will certainly be returning.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$122 - $164 (Based on Average Rates for a Standard Room)
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
97
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Claim Your Listing Frequently Asked Questions about Mama Shelter Bordeaux
Which popular attractions are close to Mama Shelter Bordeaux?
Nearby attractions include Clock Escape (0.2 miles), Casse-Tête Bordelais (0.09 miles), and Bar a Vin (0.3 miles).
What are some of the property amenities at Mama Shelter Bordeaux?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Mama Shelter Bordeaux?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mama Shelter Bordeaux?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mama Shelter Bordeaux?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Mama Shelter Bordeaux?
Conveniently located restaurants include Suzzi, La Fine Bouche, and Restaurant Epicentre.
Is Mama Shelter Bordeaux located near the city center?
Yes, it is 0.2 miles away from the center of Bordeaux.
Are pets allowed at Mama Shelter Bordeaux?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mama Shelter Bordeaux offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mama Shelter Bordeaux?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Mama Shelter Bordeaux?
Many travelers enjoy visiting Port de la Lune (1.5 miles), Palais de Justice (0.3 miles), and Halle des Chartrons (0.9 miles).