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Mama Shelter Bordeaux

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Room & Suite (177)
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About

#30 of 197 hotels in Bordeaux
Location
4.7
Cleanliness
4.5
Service
4.4
Value
4.1
Located on the Place Saint-Christoly, in the historic center, Mama Shelter Bordeaux welcomes travelers in the 97 rooms designed by Philip Starck, that are defined by high quality comfort with 5-star bedding. The restaurant is an opportunity for Mama to honor Bordeaux, with a menu elaborated by Michelin-starred chef Guy Savoy. This menu echoes the qualities of the city, from its values to its generosity. On sunny days, enjoy a delicious dinner or sip on an original cocktail on our rooftop, whose views are truly breathtaking. Much like a long sip of a heady red wine, Mama knows how to get you to relax and to warm up, how to please and enchant, how to make food taste even more delicious and how to give you the best sleep you've had in a while. The bonus features of this Mama : live concerts, shows, DJs, Mama's Gift Shop, foosballs, movies on demand ... The debit/credit card used to guarantee the booking or for the prepayment will be requested upon check-in.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Evening entertainment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Rooftop bar
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Safe
Wake-up service / alarm clock
Flatscreen TV
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Mama Deal
See what other travelers are saying
  • Stephan T
    Ottawa, Canada93 contributions
    Funky hotel with great design
    Absolutely loved our stay at Mama Shelter Bordeaux. This was our first time staying at this Accor affiliated chain, and would definitely recommend. We stayed in a “Large Mama Double” room with a charming view of the historic city centre. Loved the creative room lay out (and the playful design flourishes - like Star Wars masks in the room), the lighting options in the room, and the charming service. The rooftop terrace had great drinks and awesome city views, and the lobby restaurant was bumping at night - but the sound didn’t travel to the room. Only complaint was no in room coffee (who likes to go down to the lobby all groggy to grab something), but it wasn’t a dealbreaker.
    Dear Stephan, Many thanks for your comments ! Hope to welcome you again at Bordeaux. Mama Loves You! Sacha, Directeur F&B
    Written July 14, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: May 2023
    Traveled as a couple
    Written April 30, 2023
  • Chris M
    Nice, France31 contributions
    Nice stay in Bordeaux
    The atmosphere, decor, and especially the staff are so fun here! Hotel has good food, a nice variety of drinks, and of course the rooms were clean. Location is 2 blocks from the main pedestrian streets and within walking distance to SOOOO many places. It is a ped only area, so arriving by taxi is no issue, and there is probably parking close by. I mention only as a awareness. Love love love this place and will definitely go back while in Bordeaux!
    Hello Chris M, Mama loves loves loves to read some nice comments like yours! Thank you so much, I hope to see you soon, Mama loves you!
    Written October 25, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2021
    Written September 6, 2021
  • Nick M
    Sydney, Australia69 contributions
    Trendy hotel
    Thank you Mama Shelter Bordeaux for a great 3 nights stay in Bordeaux. We loved your hotel. The location is ideal and very central to almost all tourists spots. The hotel has a nice room, very eco friendly with great mood lighting. The room was spacious and had more than enough space for 2 people. We stayed on level 1 so didnt have much of a view but there was the rooftop bar and restaurant which had amazing views and food. The staff were all friendly and everyone we interacted have a big smile on their face. We had breakfast once and enjoyed it, the restaurant downstairs feels underrated and could be utilised more. We also enjoyed the nice touches of ping pong games area although i probably would prefer it to be a gym instead We only encountered 1 hiccup during our stay which was the time we checked out. As our flight was at 7am we booked a taxi the day before for 5am through the front desk. Exactly at 459am when we came down to the lobby, it seems the front desk in the morning wasnt aware we had booked a taxi so instead of waiting for us, they let the taxi go. When the guy realised it was for us he tried to run for the taxi but it had already left. We ended up waiting for another 20 minutes before anoter taxi arrived which left us a bit stressed and unsure if the delay would be compounded at the airport (it didnt so we were lucky that we booked the taxi early enough to buffer potential delays) So this was unfortunate but i was confused why the front desk would just let go of a taxi without at least waiting for a bit longer OR why there was no communication noted that we booked a taxi. Hopefully this wont happen again to other guests on a side note: the hotel room comes with free porn! so just be aware to avoid potential awkwardness if you are not travelling alone :-)
    Hello Nniicckkmm, So nice to read your review, the,k you so much! Sorry for the taxi, I'll let know front office team. I hope you will come back! Don't hesitate to try another Mama, we are all around the world ;) and all different! Mama loves you!
    Written September 7, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: August 2022
    Written August 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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amy K wrote a review Aug 2023
Washington DC, District of Columbia184 contributions100 helpful votes
The vibe is cool but the noise can be loud. The rooms are small. Very small. And the bathroom feels institutional. The breakfast is fantastic. It was one of the best buffets we had in France, and featured hot and cold dishes. The location is excellent.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Ubers will not pick you up there and you must walk 3 blocks with luggage.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sacha Jarre, Autre at Mama Shelter Bordeaux
Responded 4 weeks ago
Dear 706amyk, Many thanks for taking time to give your feedbacks about your stay. Please note that we provide a wide range of rooms capacity though various rooms categories ( Small, Medium, Large, XL, XLL) ranking from a 15m² to 2x36m², it all depends on your needs, budget & bookings. We hope to welcome you again for your next stay in Bordeaux. Mama Loves You! Sacha, F&B Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephan T wrote a review Apr 2023
Ottawa, Canada93 contributions55 helpful votes
Hotel's Favorite
Absolutely loved our stay at Mama Shelter Bordeaux. This was our first time staying at this Accor affiliated chain, and would definitely recommend. We stayed in a “Large Mama Double” room with a charming view of the historic city centre. Loved the creative room lay out (and the playful design flourishes - like Star Wars masks in the room), the lighting options in the room, and the charming service. The rooftop terrace had great drinks and awesome city views, and the lobby restaurant was bumping at night - but the sound didn’t travel to the room. Only complaint was no in room coffee (who likes to go down to the lobby all groggy to grab something), but it wasn’t a dealbreaker.
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Make sure to take some pictures with the Star Wars masks in the room 😜
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sacha Jarre, Other at Mama Shelter Bordeaux
Responded Jul 14, 2023
Dear Stephan, Many thanks for your comments ! Hope to welcome you again at Bordeaux. Mama Loves You! Sacha, Directeur F&B
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason P wrote a review Jun 2023
Toronto, Canada41 contributions34 helpful votes
The visual aesthetics of the hotel are modern art-ish, and the pictures on the website look good. But what they don’t tell you is they let “DJ’s” loose on the common areas. The rooftop was inhospitable to us starting at 4pm AND the main floor after dinner. Unless you have nostalgia for a 90’s dance club stay far away.
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Date of stay: June 2023Trip type: Traveled as a couple
Room Tip: Inhospitable to introverts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sacha Jarre, Other at Mama Shelter Bordeaux
Responded Jul 12, 2023
Hello Jayaechpee, Je vous remercie d'avoir pris le temps de nous faire un retour quant à votre séjour. L'hôtel est plus calme sur les début de semaine mais en fin de semaine, nos espaces sont dynamisés par une programmation musicale avec des animations diverses et variées. Le Jeudi, le rooftop vous accueille sans réservation pour un verre et des tapas avec une Sunset Party + Dj Live chill et décontractée en plein air tandis qu'au rez-de-chaussée, les Happy Days vous font vibrer au son des années 90 avec une offre au bar et l'happy hour ! Je suis navré que vous n'ayez pu profiter pleinement de nos espaces. Nous espérons avoir l'opportunité de vous accueillir prochainement de nouveau ! Mama Loves You! Sacha, Directeur F&B
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike K wrote a review May 2023
Lafayette, California30 contributions23 helpful votes
This trendy hotel has small rooms but nice staff. They refuse to provide shampoo and hair conditioner, unlike any other property i have stayed in years. They insist body wash is fine for your hair. I won't come back.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: go someplace with normal standards. you won't have to buy bathroom supplies
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sacha Jarre, Autre at Mama Shelter Bordeaux
Responded Jul 12, 2023
Dear Kernmd1951, Many thanks for giving us feedback about your stay. According to Mama Shelter group sustainability policies, we provide thise solid soap 3 in 1 solution. We are trying to reduce our plastic bottle consumptions, proposing this alertnative free of palm tree oil, 100 % biodegradable, proted within a recyclable cardboard box from sustainably managed forests. We're very sorry if this proposition didn't met your expactations during your stay. Hope you'll join us soon again for another better experience. Sincerely, Mama Still Loves You! Sacha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laurela S wrote a review May 2023
Portlaoise, Ireland36 contributions2 helpful votes
We arrived at 2pm to visit a rooftop bar and we were told, that it is closed due to a warm weather. We desided to have lunch at their restaurant downstairs and to wait till the rooftop will be open as they confirmed it will be open by 3pm. Around 3pm they said to wait another 15min... then another 10 min.... and then they said we can go to the rooftop bar.... once we got there the guy at the rooftop said it will not be open till 4pm 🤣 But! The food at the restaurant was realy nice!
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sacha Jarre, Autre at Mama Shelter Bordeaux
Responded Jul 12, 2023
Dear LaurelaS, Many thanks for letting us know about this incident. This day was particularly hot and we decided to organize lunch downstairs withing the air-conditioning for guest confort. We tried to open our rooftop as soon as possible after lunch but the warms conditions of this day made the screens order system crash resulting in a electrical short-circuit, it's been a long time before getting all these problems solved. We are very sorry that these events, beyond our control, affected your experience on-site. We hope to welcome you soon again this summer to enjoy our lovely rooftop ! Mama Loves You! Sacha, Directeur F&B
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ciina wrote a review Nov 2022
Sweden295 contributions165 helpful votes
I would like to give rating 4 but the bathroom really lets this hotel down. The shower tray was full of black mould and it smelled really bad. I don’t expect this for a hotel that charges the rate they do. Other than that, I liked the hotel, nice firm beds and a lot of fun details in the decor. The staff were friendly and efficient. I did miss power outlets on both sides of the bed. In this modern time, both people in a room ought to be able to charge their devices bedside over night. Breakfast was superb. Lots of choices and well looked after. Hotel is located in the centre of Bordeaux and we could easily walk around.
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Deevee67 wrote a review Sep 2022
Chester, United Kingdom6 contributions3 helpful votes
We were a group of seven ladies celebrating a special occasion, and this hotel was perfectly located.The rooms were very clean and comfortable with great bed linen. The buffet breakfast exceeded all our expectations and nothing was too much for the staff, who remained friendly and accommodating. I would highly recommend this hotel and look forward to returning soon! Thanks Mama!
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Florence Dupont, Directeur général at Mama Shelter Bordeaux
Responded Sep 7, 2022
Hello Deevee67, Thank you so much to have taking time to write a review. So nice to heard that you enjoyed your experience at Mama Bordeaux! See you soon, Mama loves Deevee67!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nick M wrote a review Aug 2022
Sydney, Australia69 contributions72 helpful votes
Thank you Mama Shelter Bordeaux for a great 3 nights stay in Bordeaux. We loved your hotel. The location is ideal and very central to almost all tourists spots. The hotel has a nice room, very eco friendly with great mood lighting. The room was spacious and had more than enough space for 2 people. We stayed on level 1 so didnt have much of a view but there was the rooftop bar and restaurant which had amazing views and food. The staff were all friendly and everyone we interacted have a big smile on their face. We had breakfast once and enjoyed it, the restaurant downstairs feels underrated and could be utilised more. We also enjoyed the nice touches of ping pong games area although i probably would prefer it to be a gym instead We only encountered 1 hiccup during our stay which was the time we checked out. As our flight was at 7am we booked a taxi the day before for 5am through the front desk. Exactly at 459am when we came down to the lobby, it seems the front desk in the morning wasnt aware we had booked a taxi so instead of waiting for us, they let the taxi go. When the guy realised it was for us he tried to run for the taxi but it had already left. We ended up waiting for another 20 minutes before anoter taxi arrived which left us a bit stressed and unsure if the delay would be compounded at the airport (it didnt so we were lucky that we booked the taxi early enough to buffer potential delays) So this was unfortunate but i was confused why the front desk would just let go of a taxi without at least waiting for a bit longer OR why there was no communication noted that we booked a taxi. Hopefully this wont happen again to other guests on a side note: the hotel room comes with free porn! so just be aware to avoid potential awkwardness if you are not travelling alone :-)
Read more
Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Florence Dupont, Directeur général at Mama Shelter Bordeaux
Responded Sep 7, 2022
Hello Nniicckkmm, So nice to read your review, the,k you so much! Sorry for the taxi, I'll let know front office team. I hope you will come back! Don't hesitate to try another Mama, we are all around the world ;) and all different! Mama loves you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bythebeachfrance wrote a review Aug 2022
Portland, Oregon13 contributions8 helpful votes
Nice hotel, a bit edgy, in a good location in Bordeaux. Probably more of a young person’s hotel than a family stay. Staff were helpful and gave us excellent sightseeing suggestions. Ate dinner in the rooftop but they didn’t have a record of our reservation so we ended up sharing a table away from the view. Probs would recommend but wouldn’t chose Mama again.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Florence Dupont, Directeur général at Mama Shelter Bordeaux
Responded Sep 7, 2022
Hello bythebeachfrance, Thank you to have taking time to write a review. Please accept my apologies for the miss-communication between front office & restaurant. Please, come back and try again. Let me know if you return, ask for Florence. Mama loves you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom352VD wrote a review Jul 2022
Montreux, Switzerland162 contributions122 helpful votes
A modern hotel in the heart of Bordeaux's old town, very well located for a leisure stay in town. A big thanks to Mme Ernondesse at the reception, she has been such a lovely and warmhearted person, a great brand ambassador - thanks so much for your kind assistance! The room was very bright and the bed has been super confortable. Toilettries are poor though, no shampoo at all and a very little douche soap.
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
$141 - $218 (Based on Average Rates for a Standard Room)
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
97
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MAMA SHELTER BORDEAUX $148 ($̶1̶8̶6̶) - Updated 2023 Prices & Hotel Reviews - France

Frequently Asked Questions about Mama Shelter Bordeaux
Which popular attractions are close to Mama Shelter Bordeaux?
Nearby attractions include Clock Escape (0.2 miles), Bar a Vin (0.3 miles), and St. Andre Cathedral (0.1 miles).
What are some of the property amenities at Mama Shelter Bordeaux?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Mama Shelter Bordeaux?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mama Shelter Bordeaux?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mama Shelter Bordeaux?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Mama Shelter Bordeaux?
Conveniently located restaurants include Restaurant Epicentre, Son' oftheson, and Zéphirine.
Is Mama Shelter Bordeaux located near the city center?
Yes, it is 0.2 miles away from the center of Bordeaux.
Are pets allowed at Mama Shelter Bordeaux?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mama Shelter Bordeaux offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mama Shelter Bordeaux?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Mama Shelter Bordeaux?
Many travelers enjoy visiting Port de la Lune (0.9 miles), Palais de Justice (0.3 miles), and Halle des Chartrons (0.9 miles).