I was quite surprised that Le Boutique Hotel, Bordeaux was a five star hotel. It is a good four star at best. Staff were wonderful but had to be approached for help as opposed to being attentive throughout. There is no restaurant, no gym and no spa hence the lack of facilities warrants a four star. Despite being phoned the previous day to find out when we would be arriving, our room wasn't ready until 1630hrs. We arrived at about 2pm and had to sit and wait in the bar. There is a public carpark about 2mins walk from the hotel with parking a fraction on the cost of the valet parking. The room was very well appointed with a huge comfy bed and whirlpool bath. Ample storage and with Hermes lotions and potions. The shower gels were not replaced and we had to ask for more as well as bottled water. Indeed, I thought the room cleanliness lacked a bit. The bath had several long dark hairs in it. This became more of a problem when the jets were turned on where further hair turned up. Our dirty coffee cup was not replaced either. This did not fill us with confidence considering the current Covid problems. There was also no iron so we tried to call reception using the fancy in room phone system only to find it didn't work. We paid for a junior suite which didn't much look like the pictures. I personally wouldn't pay extra for one of these in future. the room also overlooked the bar which was quite noisy until about 1am. Breakfast was not worth the money. There was very little choice and again service was lacking and we had to ask at reception for a coffee. There are plenty of places to eat nearby and we would do this in future. The hotel is very well located and is lovely but not five stars I'm afraid. The reception staff were great but the breakfast staff and housemaids could do with a push.…
Our junior suite was the dream come true for our 2 day romantic stay in Bordeaux. The hotel is situated in the heart of the city and all the touristic sights are reachable by walking even if the city offers many means of transport. We found the hotel so great because of the incredible team which works there and which gave us the feeling that we are really important guests. They took care of all the reservations of our restaurants and their choice was always more then perfect. Thanks to the team we visited an exhibition which they booked for us. We will definitely come back again !! Please don’t hesitate to make your reservation here!
We had an excellent stay at this hotel. It is perfectly located, with all the attractions and restaurants within very short walking distance. The staff at the hotel were incredibly kind and helpful, which made our stay a joy. We had superb view with a balcony, which had everything you could need. We canning reccomend this hotel any higher.
Luxurious while still making us feel comfortable and relaxed. That's a difficult balance they achieved beautifully. We had pleasant surprises everyday. The staff was incredibly observant and knew our preferences within a couple days.They were also very helpful in booking massages, restaurants, and the taxi.
Lovely hotel with very helpful staff. Great central location in Bordeaux around the corner from the main shopping streets and very easy to get around. We only ate breakfast in the hotel but nice selection of pastries, crossaints and hot food. Bedroom was very comfortable. Le Boutique has an amazing selection of wine too!