Mercure Bordeaux Chateau Chartrons Hotel
81 cours Saint Louis, 33300, Bordeaux France
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About
#88 of 387 hotels in Bordeaux
Location
3.6
Cleanliness
4.1
Service
3.9
Value
3.7
Located in the historic district of Chartrons, the hotel is completely renovated. Ideal place for a busines stay as well as for a company seminar. Its comfortable facilities will satisfy you: restaurant with terrace, fitness area, family rooms, large meeting rooms, garden, everything is there to work as well as to relax. Ideally located, you will quickly reach the « Cité du Vin, bassins de lumière and the quays of the Garonne ». Open yourself to the world! The atmosphere of the hotel inviting to travel, renovated rooms, restaurant with dishes alternating notes of the Southwest and flavors of the world. Live the experience of our hotel !
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking garage
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Minibar
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Spanish, German
Location
81 cours Saint Louis, 33300, Bordeaux France
Name/address in local language
Mercure Bordeaux Chateau Chartrons Hotel
Getting there
Somewhat walkable
Grade: 70 out of 100
70
Bordeaux Airport
7.4 mi•
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Rental Cars
16 Restaurants
within 0.3 miles
1173Reviews7Q+A41Room tips
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We stayed here for a RWC game, the hotel is 'nice' but the rooms are so dark inside. I know you don't visit somewhere for the room, but they were pretty off putting. Our bathroom was fine but tiles were falling off our friends bathroom walls. It was expensive for what it was, it is also a good 15 minutes walk to the tram/riverfront. Breakfast was very busy, they kept running out of food/plates/glasses and were very slow to replace anything. I would stay closer to the center of Bordeaux if we visit again.
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Huge rooms, queen size bed, coffee/tea making facilities, hairdryer, plenty of soaps, towels, free WiFi, beds made room cleaned daily, breakfast typical French choices of hams, cheeses, bread, eggs, croissants etc..Great location, near trams, bars and restaurants. Close to River, beautiful city. Very popular with cyclists.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We have arrived from Ireland for 3 nights, 23 of us for the Rugby World Cup. Our team is staying in this hotel. We arrived back to the hotel tonight at 11.47 as residents and we could not order a drink! we were told they close at midnight, but it wasn't midnight. 23 of us are paying an expense rate. It is unbelievable that we should be treated this way. As Irish supporters we are famous worldwide for our fun and good humour, without trouble or drama. They have lost considerable income, but my complaint is the manner in which we were treated regarding this issue. If I had the option to change hotel I would instantly. A DISGRACE!!
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sophie ROBERT, Other at Mercure Bordeaux Chateau Chartrons Hotel
Responded Oct 16, 2023
Dear Bryan Hamilton Thank you for taking the time to share your experience with us. We appreciate that you and your friends chose our Mercure Bordeaux Château Chartrons Hotel to stay at during your Rugby World Cup visit. At Mercure, our goal is to ensure that every guest has an enjoyable stay. We are sorry to hear that you were not looked after when you returned late at night. The hotel bar's closing time is midnight, but we understand that it can be frustrating when service is not available when you expect it. We hope you had a positive experience in Bordeaux. Thank you for your feedback and we look forward to welcoming you back soon! Géraldine Chateau Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Foggathorpe28 wrote a review Jul 2023
Newcastle upon Tyne, United Kingdom22 contributions6 helpful votes
We were expecting the rooms to look like the pictures on their website and social media, and those on Tripadvisor. But, that wasn't the case for us. Some of the rooms are old, tired, damp, grubby and waiting to be re-furbished. Make sure you ask for a newly refurbished room! However, the beds were clean and so were the towels. The frontage of the hotel could also do with a makeover. Looks rundown on the outside.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: If you're expecting a 4 star hotel ... think again. Booked through Trailfinders, so hopefully...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were upgraded to a fantastic room If going on a river cruise once you find the hotel which is walking distance from red line B even if pulling cases east Lots of little cafes etc in the square which we didn’t know about until a local showed us which was so close At the river many eating places especially at night Sunday mornings a fresh market where the river boats moor
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: Line B on the tram will take you to the middle of Bordeaux Grand stop
where the hop on hop off...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Careful when booking with ALL Accor - they cancelled our hotel 3 days before travelling, then tried to put us in this hotel, a long way from the center. The room offerred was awful - dark, dingy and grubby. Staff very unhelpful, so we immediately cancelled and were lucky to pick up a room near the center. Asked for their complaints process and got nothing of note back. Very poor for such a big company.
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Date of stay: June 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
A 3 star hotel really, not 4 star. No bottled water in the room. Uncomfortable bed. The pillow felt as if I was sleeping on a stone. Rooms are not clean, old furniture and very poor cleaning. The location is nice, not far from the center. The staff is great.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sophie ROBERT, Other at Mercure Bordeaux Chateau Chartrons Hotel
Responded Jul 12, 2023
Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Géraldine Chateau Directrice adjointe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Huge hotel with no parking. This place reminds me of a resort without the beach and sand. It also has a weird smell of cleaner everywhere. The room as pretty average, and since the hotel was quite large, it was very quiet for a change.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sophie ROBERT, Autre at Mercure Bordeaux Chateau Chartrons Hotel
Responded Dec 14, 2022
Good morning, Thank you for taking the time to write to us following your stay at Hôtel Mercure Bordeaux Château Chartrons. Our hotel has a private garage with 120 spaces. We hope to welcome you next time and make you enjoy our private garage. Géraldine Chateau The Direction
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A good hotel with parking which was not easy to find in the city. That said it is a bit far out with a 10 min walk to the river and another 25-30 min to the centre of town. Also the main restaurant area of the town is another 5-10 mins. Rooms were good as were the staff. Bar and restaurant also good with excellent service.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sophie ROBERT, Autre at Mercure Bordeaux Chateau Chartrons Hotel
Responded Sep 27, 2022
Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. We hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Hotel manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Nice hotel on a main street located a 15 minute walk from the main tourist area in city center. Not much to do within 3 blocks. Modern large room with king bed, fridge, and free wifi. Very nice breakfast buffet with lots of hot and cold items. On our 2nd night, we had a very nice group dinner at the hotel. Food was great at all meals.
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Date of stay: September 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sophie ROBERT, Autre at Mercure Bordeaux Chateau Chartrons Hotel
Responded Sep 13, 2022
Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. Sincerely Sophie Robert Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Bordeaux area.
PRICE RANGE
$99 - $129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure bordeaux chateau chartrons hotel bordeaux, accor bordeaux chartrons
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
215
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Claim Your ListingMERCURE BORDEAUX CHATEAU CHARTRONS HOTEL $111 ($̶1̶4̶6̶) - Updated 2023 Prices & Reviews - France
Frequently Asked Questions about Mercure Bordeaux Chateau Chartrons Hotel
Which popular attractions are close to Mercure Bordeaux Chateau Chartrons Hotel?
Nearby attractions include AviaSim Bordeaux (0.02 miles), Prizoners (0.3 miles), and BBF - Bordeaux Beer Factory - Brasserie Urbaine (0.3 miles).
What are some of the property amenities at Mercure Bordeaux Chateau Chartrons Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Bordeaux Chateau Chartrons Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Bordeaux Chateau Chartrons Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Bordeaux Chateau Chartrons Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Mercure Bordeaux Chateau Chartrons Hotel?
Conveniently located restaurants include Cabaret Le Diamant Rose, La Tradizione, and La Table de Becassine.
Are there opportunities to exercise at Mercure Bordeaux Chateau Chartrons Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Mercure Bordeaux Chateau Chartrons Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Bordeaux Chateau Chartrons Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Bordeaux Chateau Chartrons Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Bordeaux Chateau Chartrons Hotel?
The staff speaks multiple languages, including English, Spanish, French, and German.