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Mercure Bordeaux Chateau Chartrons

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645 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Bucharest, Romania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We spent eight nights in this hotel in August and I made the big mistake of choosing two superior rooms. I say mistake because I thought I would benefit from extra comfort. I chose the superior rooms after I analyzed photos published on booking.com. Disillusion was terrible. On the first day the receptionist Timothee has provided us rooms 353 and... More 

Helpful?
Thank 500camelia
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, dear Sir Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, More 

Fort Myers, Florida
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I found the hotel to be very nice and convenient to downtown and other sites. The rooms were clean and well maintained. This hotel caters to large groups and we had over 80 runners doing a race in Medoc. The staff was very friendly and accommodating. The food and service was good for a hotel. The small bar was nice... More 

Helpful?
Thank FloridaNativeYes
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely, More 

Maastricht, The Netherlands
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel itself is lovely. The rooms are large, the beds comfortable and everything is very clean but during the three nights we stayed, there was no air-conditioning. We were moved to a different room and still no AC. On our last night we chose to eat in the restaurant due to my husband's bad back and wanted to stay... More 

Helpful?
Thank Jo S
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regards More 

Ottawa, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Mercure Chateau Chartrons is clean, comfortable and well located ( #4 bus on corner, tram B or C 10 minute walk, 25 minute walk to downtown core). Our room (370) was quiet and well maintained and the wifi connection was very good. Separate bath and WC was nice. There was a fridge, safe, desk area and coffee/kettle. Bed was... More 

Helpful?
Thank Deborah A
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us. My team and I are very grateful for your remarks We are looking forward to welcome you next time. Yours sincerely, More 

Porto, Portugal
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Here's the e-mail and complaint : Dear Sophie Stabile, First of all I’m sorry for reaching directly to you, I have tried to ask before where I could make an official complaint but unfortunately the contact they gave me is not in (working) and apparently there is no other. I will try to be short and factual based to avoid... More 

Helpful?
Thank Antonio2603
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

London, United Kingdom
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 2, 2016 via mobile

My girlfriend and I enjoyed a pleasant enough stay at the Mercure. It's close to a team station and about a 20 minute walk from The centre of Bordeaux. The room was an excellent size with a very comfortable bed and although the interior is quite bland and dated, the Mercure offered a good quality no thrills stay.

Helpful?
Thank David_Seymour1990
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely, More 

Bangor, United Kingdom
Level Contributor
198 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed June 29, 2016 via mobile

Stayed 2 nights during Euro 2016. Check in staff friendly and helpful. Small room, small bathroom, dark corridors, long walk to lift. Breakfast buffet was very basic; coffee from a push button machine, no fresh orange juice. Seems to be mainly a coach tour or corporate hotel. Did not dine here or use the bar.

Helpful?
Thank Dieithryn
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations. Sincerely, More 

Caerphilly, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 27, 2016 via mobile

Stayed here in June after Wales V Slovakia in the euros. Central hotel, large and comfy beds and nice decor. Typical 4 star. Reception speaks good English. Parking is available at a cost of €14. Well worth it as saves finding a space in busy Bordeaux. Paid £291 for two king size rooms on a room only basis. Add to... More 

Helpful?
Thank jeffanddeb
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely, More 

Arlington, Virginia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 18, 2016

I recently stayed in the Mercure Chateau Chartrons on a business trip. The hotel itself is a little dated on sits right on the edge of the interesting parts of Bordeaux. From the hotel it is around a 10 min walk to the Quai near the river in one direction and another 10 min walk to the city center in... More 

Helpful?
Thank 01LeViz01
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, More 

Breda, The Netherlands
Level Contributor
301 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed June 9, 2016

The hotel itself is half an hours walking from the centre, but there is a bus stop right at the entrance. The area itself is not so nice or you neeed to walk to the river side. We had a couple of days of business meetings here and that was all well organised. Good service, immediate assistance and excellent lunches... More 

Helpful?
Thank Ortwin
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
In the city of Bordeaux, the 4 star Mercure Bordeaux Chartrons features a superb victorian facade, its 215 rooms making for a rather refined and pleasant abode. Easily accessible and ideally situated near the exhibition centre facilities, its wine themeddecor will immediately make you feel as though you are in the Bordelais vineyards. Enjoy fine cuisine in our "Chais St Louis" restaurant, service on the patio on fine days. The hotel offers 20 meeting rooms overlooking the garden and a private garage. ... more   less 

Additional Information about Mercure Bordeaux Chateau Chartrons

Address: 81 cours Saint Louis, 33300, Bordeaux, France
Location: France > Aquitaine > Gironde > Bordeaux
Price Range: $93 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bordeaux Chateau Chartrons 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Accor Bordeaux Chartrons
Hotel Style:
#10 Family Hotel in Bordeaux
#15 Luxury Hotel in Bordeaux
#21 Business Hotel in Bordeaux
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