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Mercure Bordeaux Chateau Chartrons

81 cours Saint Louis, 33300, Bordeaux, France
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617 Reviews from our TripAdvisor Community

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Showing 157: English reviews
London, United Kingdom
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My girlfriend and I enjoyed a pleasant enough stay at the Mercure. It's close to a team station and about a 20 minute walk from The centre of Bordeaux. The room was an excellent size with a very comfortable bed and although the interior is quite bland and dated, the Mercure offered a good quality no thrills stay.

Helpful?
Thank David_Seymour1990
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely, More 

Bangor, United Kingdom
Level Contributor
186 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed 2 nights during Euro 2016. Check in staff friendly and helpful. Small room, small bathroom, dark corridors, long walk to lift. Breakfast buffet was very basic; coffee from a push button machine, no fresh orange juice. Seems to be mainly a coach tour or corporate hotel. Did not dine here or use the bar.

Helpful?
Thank Dieithryn
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations. Sincerely, More 

Caerphilly, United Kingdom
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here in June after Wales V Slovakia in the euros. Central hotel, large and comfy beds and nice decor. Typical 4 star. Reception speaks good English. Parking is available at a cost of €14. Well worth it as saves finding a space in busy Bordeaux. Paid £291 for two king size rooms on a room only basis. Add to... More 

Helpful?
Thank jeffanddeb
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely, More 

Arlington, Virginia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 18, 2016

I recently stayed in the Mercure Chateau Chartrons on a business trip. The hotel itself is a little dated on sits right on the edge of the interesting parts of Bordeaux. From the hotel it is around a 10 min walk to the Quai near the river in one direction and another 10 min walk to the city center in... More 

Helpful?
Thank 01LeViz01
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, More 

Breda, The Netherlands
Level Contributor
290 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed June 9, 2016

The hotel itself is half an hours walking from the centre, but there is a bus stop right at the entrance. The area itself is not so nice or you neeed to walk to the river side. We had a couple of days of business meetings here and that was all well organised. Good service, immediate assistance and excellent lunches... More 

Helpful?
Thank Ortwin
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Bonita Springs, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 25, 2016

Staff was OK but not super friendly. Rooms were small and you could hear everything from your neighbors. WiFi was spotty at best. Elevators small and slow. For was average. Nice little hotel bar. Shower in room was a joke. Very narrow tuby made it veery difficult to shower in. Location was nice as it was an easy walk down... More 

Helpful?
Thank RandyH1012
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for your opinion about your stay in our hotel. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Yours sincerely, More 

Tadley, United Kingdom
Level Contributor
420 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
3 of 5 stars Reviewed May 24, 2016

I spent a single night here whilst on business in Bordeaux. My booking was for a superior room but the layout was somewhat haphazard and it was not clear why it deserved a premium price. That said, the room was quiet and the bed comfortable.

Helpful?
Thank Andrew N
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. Our Superior room have a biggest bathroom with bath and shower and separated toilets. Yours sincerely, More 

Paris, France
Level Contributor
178 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 15, 2016

Very good for a business trip ; not far from center but the hotel has no real charm ; big lobby , hallways with a green wallpaper from the 80ties; rooms are nice and convenient but gloomy with red walls and limited lightning. Clean bathroom ; it was very quiet which is mandatory for me ; nice and efficient welcome... More 

Helpful?
1 Thank balay29
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Madam, Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. Waiting to receive you next time in Bordeaux. Regards More 

Paris, France
Level Contributor
235 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
1 of 5 stars Reviewed December 26, 2015

A rare 1-star review for me on Tripadvisor. The staff woke up my 93-year old grandmother-in-law at 2:00 AM and made her get dressed and switch rooms. The staff offered little apology for the horrifying inconvenience. The next morning, the hotel management was disrespectful during communication. We were all shocked at their arrogance. You would think that by staying at... More 

Helpful?
2 Thank IvanCDG
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for sharing your comment on Tripadvisor, and we’d like to apologize for the inconvenience. However let us put things in the context, we have had indeed a problem with the air extraction system. All clients have been moved from their rooms during the afternoon to the other aisle, few were out for a wedding. Therefore we... More 

Lake Worth, Florida, United States
Level Contributor
149 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed December 21, 2015

Very nice hotel with friendly staff. Nice rooms with clean bathrooms. Hearty breakfast. Quiet surroundings. Nice way to end the day after visiting the sand dune in Arcachon Bay and the Chateau Soutard in St. Emilion.

Helpful?
1 Thank Luis S
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons, responded to this review

Dear Sir, Thank you for taking the time to share us your mind on your stay in our hotel. Waiting to receive you next time in Bordeaux. Regards More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
In the city of Bordeaux, the 4 star Mercure Bordeaux Chartrons features a superb victorian facade, its 215 rooms making for a rather refined and pleasant abode. Easily accessible and ideally situated near the exhibition centre facilities, its wine themeddecor will immediately make you feel as though you are in the Bordelais vineyards. Enjoy fine cuisine in our "Chais St Louis" restaurant, service on the patio on fine days. The hotel offers 20 meeting rooms overlooking the garden and a private garage. ... more   less 

Additional Information about Mercure Bordeaux Chateau Chartrons

Address: 81 cours Saint Louis, 33300, Bordeaux, France
Location: France > Aquitaine > Gironde > Bordeaux
Price Range: $91 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bordeaux Chateau Chartrons 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Accor Bordeaux Chartrons
Hotel Style:
#10 Family Hotel in Bordeaux
#13 Luxury Hotel in Bordeaux
#21 Business Hotel in Bordeaux
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