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Mercure Bordeaux Centre

5 rue Robert Lateulade, 33000, Bordeaux, France
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773 Reviews from our TripAdvisor Community

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Showing 201: English reviews
North of Boston
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed in one of the "upgraded" rooms - as far as I can tell, this meant that instead of a blank wall behind my bead there was a large leaf graphic; there was a minibar that was grudgingly serviced daily (I was told that it was unusual for it to be refilled daily by the front desk. My question... More 

Helpful?
Thank Brookline~baby
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dears, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Philadelphia
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Our room was not ready on arrival at 5:30 pm. When we did get in, it was not the room we ordered necessitating another wait. My husband discovered in the shower that he had no soap. The room was HOT. The plug in the bathroom didn't work. The staff seemed not to care. But we didn't experience as big an... More 

Helpful?
Thank Martha A
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear Martha, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

County Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The standard double room is a good size as is the en suite bathroom. Comfy bed, air con, safe and tea/coffee facilities. Good receptionists 24/7. District is a bit bland, concrete etc but near bus #1 for train and airport and near place gambetta and rue st remi for cafes and restaus.

Helpful?
Thank Simon M
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear Simon, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Philadelphia, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

When you go to your remove at this Mercure, there's an envelope on your bed with a printed message assuring "Satisfaction Guaranteed". Right! We arrived at 4:30 pm, a couple hours after check in time and had to wait 20 minutes for them to clean our room, which turned out to have a queen sized bed, rather than the twins... More 

Helpful?
Thank Baskinman
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear Bakisman Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that the service we provided you did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very... More 

San Antonio, Texas
Level Contributor
7 reviews
3 of 5 stars Reviewed 1 week ago via mobile

It was 94 degrees when we arrived in Bordeaux so it was a relief to feel coolness from the air conditioner at check-in. However, the air conditioner stops working/turned off after midnight. After the second night, we asked the front desk to make adjustments. We were told "nothing could be done". The room is clean but small, the Staff friendly,... More 

Helpful?
Thank lindacoby
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear Lindacoby, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Sydney, Australia
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel as it hosted a convention that we were attending. Dinner on the first night was a disaster, booked for 8:00 pm no food was served until 8:30 and the prepaid meal consisted of a small serving of salmon and an equally small serving of polenta. No vegetables at all. This was followed by strawberries and... More 

Helpful?
Thank LeoChessell
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear Sir, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level... More 

Silver Spring, Maryland
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

As a generalization, the French don't believe in air conditioning....so when we arrived on a fairly warm day, the AC was abysmal. It couldn't keep up during the day and then at night, it turns itself off?!! At least, this is what we were told by the front desk the next morning. And, the higher the floor, the warmer it... More 

Helpful?
Thank Kay R
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear Sir, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level... More 

Crawley, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

Very expensive room and breakfast extra. Small room with minimal storage so chaos with 2 suit cases. Toilet flush broke. It was fixed but not a lot of sympathy from understaffed front desk. They also forgot to book our taxi to airport that we requested... There must be better value for the money..

Review collected in partnership with Accorhotels.com

Helpful?
Thank markaH1667LS
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear Sir, Madam, You have taken time to give us your opinion about your stay in our hotel, and we thank you for this. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality... More 

Dublin
2 reviews
4 of 5 stars Reviewed June 23, 2016

This hotel is very well located beside the Merideck shopping centre which has parking. Also on the Tram network. Staff are friendly and welcoming and there is a great breakfast and good sized rooms. Would stay there again.

Review collected in partnership with Accorhotels.com

Helpful?
Thank padraigcorkery25
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Sydney, Australia
Level Contributor
317 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 18, 2016

A hotel we did not actually stay in, but only visited to compare with others in the area. It must be said that it is a typical "Mercure" style hotel. We have stayed in several Mercure hotels and this one is just as good.

Helpful?
Thank Dimitris L
Angélique C, Responsable réception at Mercure Bordeaux Centre, responded to this review

Dear Dimitris, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Kfe Lounge
Kfe Lounge
Cuisines: French, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located in the city center, the Mercure Bordeaux Centre hotel is only 10 minutes away from the Meriadeck business district and the city's historic center. After being elected European Best Destination 2015, 2016 saw the opening of the Cité du Vin on June 1, and the city also boasts other famous attractions. The hotel has 10 modular meeting rooms and the K'fé Lounge restaurant, which offers a modern, seasonal menu. Paying public car park and access for guests with reduced mobility. ... more   less 

Additional Information about Mercure Bordeaux Centre

Address: 5 rue Robert Lateulade, 33000, Bordeaux, France
Location: France > Aquitaine > Gironde > Bordeaux
Price Range: $95 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bordeaux Centre 4*
Number of rooms: 194
Reservation Options:
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Also Known As:
Mercure Bordeaux Centre Hotel Bordeaux
Accor Bordeaux Centre Meriadeck
Hotel Style:
#16 Luxury Hotel in Bordeaux
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