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BEST WESTERN Le Grand Hotel

21 Rue Thiers, 64100, Bayonne, France
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1 room 1 adult
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BEST WESTERN Le Grand Hotel
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115 Reviews from our TripAdvisor Community

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Saint-Paul de Vence
Level Contributor
95 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
3 of 5 stars Reviewed December 31, 2015

This hotel has some kind of old-fashioned charm. It is located near the historic part of Bayonne which makes it a good choice to visit the town. They can arrange parking at the cost of 18 euros per day but there is usually space available in the street (free overnight). We arrived early in mid-morning and had to keep our... More 

Helpful?
Thank Chagoule
BWLeGrandHotel, Responsable réception at BEST WESTERN Le Grand Hotel, responded to this review

Dear Chagoule, Thank you for taking time to post your review following your stay with us. It is a pleasure to read that you likes all our services, especially the staff and room equipment. We also carefully read your comments more mixed concerning scarce toiletries and we will make effort to fix it quickly. About our lift, we have actually... More 

Moncton, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 24, 2015

Stayed 5nights here,we might have gotten the ugly room of the building as looked nothing like the photos!was small,almost creepy ,very uncomfortable bed(2small,hard beds together,would separate every time you move.),stained carpet flooring.every day ,we had to go to the desk to ask for toilet papersaundries we're not replaced,our door cards were non functioning every time we came back for3 days.would... More 

Helpful?
1 Thank lucille l
Abrantes, Portugal
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 19, 2015 via mobile

Booked the hotel on line at a reasonable price. Friendly reception and a nice room on the fourth floor. The room is very nice with a very comfortable king size bed. Nice bathroom but only a shower. Parking can be a problem but we luckily got a place right outside the hotel. That won't happen often! We will not have... More 

Helpful?
Thank Rogebloke
BWLeGrandHotel, Directeur général at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for your nice feedback. It is a great delight to learn your satisfaction and to read that you have appreciated our location and our hotel. About tea/coffee making facilities, usually they are available free of charge, in every room. We look forward to your next visit and continue to be your chosen address in Bayonne. Best... More 

Wirral
Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed September 24, 2015

We stayed one night in this hotel on our way from Bordeaux to Bilbao. It was very modern, yet with a quaint old fashioned elevator. The room was very well furnished with a comfortable bed TV and a mini bar. Th shower was brilliant and the whole area was extremely clean. One oddity was the step just inside the bedroom... More 

Helpful?
Thank mypointofviewis
BWLeGrandHotel, Responsable relations clients at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for your nice feedback. It is a great joy to learn your satisfaction and to read that you have appreciated our location and our hotel. We look forward to your next visit and continue to be your chosen address in Bayonne. Kind Regards, More 

London, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 24, 2015

We stayed at the Best Western le Grand Hotel for 4 nights. The staff was very welcoming, friendly and helpful. The checks in & out were easy and straight forward. Our room was clean and functional. The bed was comfortable, the extra pillows we required were on the bed upon our arrival. The bathroom was on the small size but... More 

Helpful?
Thank finesand
BWLeGrandHotel, Responsable relations clients at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. About breakfast, we regret you didn't ask to our waiteress for an expresso from our Nespresso... More 

Bristol, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 18, 2015 via mobile

We stayed for 2 nights. The first night we arrived after 1am due to our delayed ferry. There was someone there to greet us and had our room key ready. we used the private parking a few streets away. A bit steep at 15 Euros per night but secure and happy to pay. The staff were friendly. The hotel was... More 

Helpful?
Thank Miriam G
BWLeGrandHotel, Responsable relations publiques at BEST WESTERN Le Grand Hotel, responded to this review

Dear Myriam, Thank you for traveling to visit France and the Basque country. We are very greatful for your comprehensive review and wonderful feedback of your stay at Le Grand Hôtel Bayonne. We hope we will have the pleasure to welcome you again in Bayonne, Kind Regards More 

Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 16, 2015

We used this great little French hotel on a road trip, for which it was perfect. The rooms are clean but not modern and the parking is remote and somewhat awkward if your car is wide or low but that's a small price to pay for a hotel that is right in the town centre.

Review collected in partnership with Best Western

Helpful?
Thank Paul S
BWLeGrandHotel, Responsable relations publiques at BEST WESTERN Le Grand Hotel, responded to this review

Dear Paul, We are really happy to hear this road trip was the opportunity for you to discover Le Grand Hôtel Bayonne and that you enjoyed your stay with us. We hope to welcome you again, Best wishes, More 

London, United Kingdom
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed August 31, 2015 via mobile

We stayed at this hotel one night in August. We were initially not planning on staying in Bayonne but we didn't regret it as the city is lovely, full of places to visit, streets to stroll around. Best western is typically the chain that in my mind represent(ed) large comfy rooms all over the world. That was standard I expected.... More 

Helpful?
Thank av_alexandre
BWLeGrandHotel, Responsable réception at BEST WESTERN Le Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Le Grand Hotel on TripAdvisor. I am truly sorry that your stay did not meet your expectations. Please allow me to express my sincerest apologies on behalf of the whole Le Grand Hotel team. I genuinely hope that you will give us the opportunity to win your... More 

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