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Sofitel Strasbourg Grande Ile

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Sofitel Strasbourg Grande Ile
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1,125 Reviews from our TripAdvisor Community

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Showing 391: English reviews
Chicago, Illinois
1 review
Reviewed 1 week ago

Great location -- close to tourist sites and an extensive tram network, as well as the central train station. Friendly & attentive staff -- although they claim to be bilingual in French & German, I had no problems communicating with the staff in English.

Review collected in partnership with Accorhotels.com

Helpful?
Thank suzeesez2016
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, Thank you for your nice comment. It's a pleasure to read that you enjoyed your stay, the attention and friendliness of our staff. I hope that we will have the opportunity to welcome you back in Strasbourg. Sincerely, Laetitia Arnold, Client Experience Manager More 

Stockholm, Sweden
Level Contributor
175 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 2 weeks ago

I have been staying here a couple of times, and I do enjoy it. However, just like in March, I had to ask for hair-conditioner and body lotion. That should not be necessary at a 5 star hotel! Despite of that, it was as nice as ever. I have noticed that the rooms have different sizes, but why not give... More 

Helpful?
1 Thank Charlotte W
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your feedback about your stay at the Sofitel Strasbourg. I'm glad to read that you enjoyed your stay with us. I take into account your remarks regarding the healthcare products, I duly apologies for the inconveniences. Each categories of rooms have different sizes but each rooms in one categorie have the same sizes. I hope... More 

Appleton, Wisconsin
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago via mobile

This was a high end hotel where the staff made it their mission to make you happy. The rooms were very nice, with nice amenities. The location is great for walking to the Cathedral and many wonderful local restaurants.

Helpful?
Thank David C
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your nice review, we are glad to read that you enjoyed our staff and the amenities. We are also delighted to make you happy ! I look forward to welcoming you back in our Sofitel Strasbourg Grande Ile again soon! Best regards, Laetitia Arnold, Responsable Expérience Client More 

West Wickham, United Kingdom
Level Contributor
197 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 2 weeks ago

I stayed here on a business trip. As a member of their loyalty programme, I was upgraded to a suite, which is always nice. The suite itself was nice, but strangely laid out. For example, the toilet is by the entrance and as far as possible from the bedroom and bathroom. The other complaint was the temperature. It was incredibly... More 

Helpful?
Thank James N
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear James, Thank you for reviewing your recent stay with us at Sofitel Strasbourg. We are glad to read that you enjoyed the comfort of our beds and the bathrooms' facilities. I am also pleased to read that you enjoyed the suite and I take into account your remarks about the toilet and the temperature in your room. I'm sorry... More 

Boston, Massachusetts
2 reviews
Reviewed 3 weeks ago

This hotel has a certain elegance, not found in many others in the same ranking. The main lobby is beautifully decorated with flowers and has a very refreshing and invigorating aroma. The room was clean and comfortable. The extra touch of turning the bed, turning on the lights, and turning on a soft music in early evening, made coming into... More 

Helpful?
Thank shariar m
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your nice feedback. We are glad to read that you enjoyed the decoration in our lobby and the comfort of our rooms. Our teams are always there for you to feel welcomed and helped. We make the best so that you keep a good memory of your stay with us. I hope that we will... More 

Brighton
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 weeks ago

The hotel is just 5 minutes from the cathedral/main tram stop and is a lovely walk up to Petite France. The area feels safe for a single woman walking. The hotel itself is lovely inside. The room was compact but comfortable and the bed was one of the best hotel beds I have ever slept in. Room service was quick... More 

Helpful?
Thank becklambert
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear guest, We are delighted to read that you find our hotel lovely and that you enjoy the service we provide to our guests, especially our Guest relation service. Thank you very much for your kind words ! We are glad to welcome you back in your Alsacian Home, Yours sincerely, Laetitia Arnold Client Experience Manager More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 weeks ago via mobile

Really enjoyed our 3 day stay at this hotel. Very central and well appointed hotel. Hotel staff were very helpful. Guest advisor Claire provided perfect restaurant and pub recommendations for our group matching our needs and requests.

Helpful?
1 Thank Rob M
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Guest, Thank you for your kind words. We are delighted to read that you enjoyed our teams and especially our Guest Relation service. We will at once share your comment to our ambassadors. I hope to welcome you back at the Sofitel Strasbourg Grande Ile, Yours sincerely, Laetitia Arnold Client Experience Manager More 

Ra'anana, Israel
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 weeks ago

i got the feeling i was really wellcomed the moment i entered the hotel and was wellcomed by the recepion personale. they helped me with any problem i had, even being too small to reach the safe box. i was ugraded to a junior suite which was very comfortable. gregory and mathieu at the concierge desk were very helpful and... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Hava H
Laetitia A, Public Relations Manager at Sofitel Strasbourg Grande Ile, responded to this review

Dear Hava, Thank you for taking the time to share your comment about your stay at the Sofitel Strasbourg. We are glad to read that you feel wellcomed in our hotel and that you enjoy your upgrade as well. It's always a great pleasure to help you. I will share your comment with our teams and especially with Gregory and... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the European capital, the Sofitel Strasbourg Grande Ile is preserved from the bustle city with an exceptional location. It has 150 rooms and suites and discreet luxury, a gym, a business center and a private garage with valet porter. The Terroir & Co restaurant offering local food products and The Link bar offer fine gourmet stop and an inventive menu to delight gourmets. Finally, the hotel offers 750m² of meeting rooms fully equipped with free unlimited wi-fi. ... more   less 

Additional Information about Sofitel Strasbourg Grande Ile

Address: 4 Place Saint Pierre le Jeune, 67000, Strasbourg, France
Location: France > Grand Est > Bas-Rhin > Strasbourg
Price Range: $160 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Strasbourg Grande Ile 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Sofitel Strasbourg Hotel Strasbourg
Strasbourg Sofitel
Accor Strasbourg
Hotel Style:
#1 Business Hotel in Strasbourg
#1 Green Hotel in Strasbourg
#2 Family Hotel in Strasbourg
#6 Luxury Hotel in Strasbourg
#15 Romantic Hotel in Strasbourg
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel Strasbourg Grande Ile staff and other travelers.
9 questions
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Questions? Get answers from Sofitel Strasbourg Grande Ile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best customer services, fantastic location”
 of 5 bubbles hassant770, Oct 24, 2016 | Read review
“Luxury room is excellent in size and comfort”
 of 5 bubbles zeljkadurovic, Oct 20, 2016 | Read review
“This is a city hotel so there are no wonderful views as such but the hotel is quiet so I would pick a room that fits your budget.”
 of 5 bubbles SumnerB, Aug 24, 2016 | Read review
“Request to be close to the elevator. Some of the rooms can be a long walk”
 of 5 bubbles bobbyguygraz, Aug 2, 2016 | Read review
“Junior suite fit for 3 adults”
 of 5 bubbles Mayyasa5, Jul 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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