We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Strasbourg Grande Ile

Traveler (620)
Room & Suite (92)
Dining (79)
Certificate of Excellence

About

#23 of 135 hotels in Strasbourg
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Located in the heart of the European capital, the Sofitel Strasbourg Grande Ile is preserved from the bustle city with an exceptional location. It has 150 rooms and suites and discreet luxury, a gym, a business center and a private garage with valet porter. The Terroir & Co restaurant offering local food products and The Link bar offers fine gourmet stop and an inventive menu to delight gourmets. Finally, the hotel offers 750m² of meeting rooms fully equipped with free unlimited wi-fi.
Read more
Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Hotel links
Visit hotel website
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
241Restaurantswithin 0.3 miles
57Attractionswithin 0.3 miles
1,741Reviews
15Q+A
84Room tips
Traveler rating
  • 916
  • 522
  • 207
  • 69
  • 27
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Stayed there for one night. We chose this hotel because it was ranked as one of the first 5 stars hotels in Strasbourg, and because it is the Sofitel, but such a dissappointment, we have ever had! First of all, nobody told us that the parking was under construction, and we were sent to park our car in a public parking. Yes, they paid for it, but still, after a long drive, you expect a valet parking. Secondly, the hotel itself looks old and not maintained properly. We booked a junior suite. The suite has to go under immediate renovation. I am also sure that you do not get such a bathroom even in a 3 stars hotel. The public areas looks really outdated. The only 2 good things that you can say about this hotel, is one - about the staff. The staff is very polite, helpful and very professional, but unfortunately, he can not change the current situation of the hotel. The second thing is the perfect location. The Sofitel chain can not afford itself, such an hotel!
Read more
I chose this hotel for a 5 night stay over others that I have stayed at in the past due to the fact that they advertise "Valet Parking" on their website. After 15 hours of traveling I check into this place and I'm told that they do not have enough room for my car and that I would need to park at a parking garage that is a 10-12 minute walk away. So much for their "Valet Parking"!. Needless to say, I went up to my room, booked the remaining 4 night of my trip at another hotel and checked out the next morning! And the people at the front desk were so rude that I just did not want to deal with them. DON'T ADVERTISE THAT YOUR ESTABLISHMENT OFFERS VALET PARKING AND THAN TELL YOUR GUESTS THAT THEY ARE NOT ALLOWED TO PARK ON YOUR PREMISES!
Read more
This hotel should not be allowed to hold its 5 stars which is why we booked. It’s a good 3 star hotel, no more. Definitely not the Sofitel standard, if so this is scary for the future of this chain. Rooms are very small, bathrooms very small, old and bad and the whole building needs a refresh. Positive point are the welcome and location, very good. But I will book a cheaper and better place next time with extra 2 minutes walk for better and cheaper.
Read more
attention les photos du site peuvent vous tromper... pour la premiere fois tres decu par le sofitel. le site n affiche pas la salle de bain et pour cause... au vu de l etat et des materiaux employes on pourrait confondre avec une deux etoiles. heureusement les cars de touristes etrangers sont la pour remplir l hotel. ne commandez pas au room service , le plat arrivera froid apres avoir traverser l hotel sans protection ... point positif le personnel de la reception est tres agreable et tente de faire des « miracle » ... en faisant oublier une publicite mensongere par omission ! une honte. enfin coup de grace l etat de proprete laisse a desirer. hello , you will enjoy the nice photo on the hotel website. however please be aware that the bathroom and wc are very old, not clean and with low cost furnitures. this is not at the expected for a five star hotel. very disappointed for the very first time with the sofitel. you may find a better two star hotel. by not publishing/ advertising the bathroom , the hotel is not honest. don t order food in your room unless you like cold food ad food that will be carry over without any protection... enjoy yiur stay! they might give you some points... that you won t use anyway...
Read more
Review collected in partnership with Accorhotels.com
Response from Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile
Responded 1 week ago
Cher Hôte, Je vous remercie d’avoir pris le temps de nous faire de votre expérience de séjour au sein de notre hôtel. C’est avec tristesse que je constate que votre séjour n’a pas su répondre à vos attentes. Je suis sensible à votre remarque sur notre établissement. Ce dernier, bâtit en 1964, est le premier Sofitel au monde. Bien que fiers de son histoire, nous reconnaissons que l’hôtel est mériterait un coup de jeune. Sachez que nous prenons en compte tous les retours de ce type afin de les transmettre à notre Direction, en vue de notre futur programme de rénovation. J’ai également fait part de votre déception aux directeurs des services concernés afin qu’ils prennent les mesures nécessaires. Ils se joignent à moi pour vous présenter nos excuses les plus sincères face à ces situations qui ont nui à votre expérience. J’espère avoir la chance de vous accueillir de nouveau pour vous faire vivre une belle expérience comme nous savons les créer au Sofitel Strasbourg Grande Ile. Sincèrement, Laetitia Arnold Directrice Expérience Client
Read more
My husband and I stayed here for 3 nights and could not have been more pleased. The location is central to everything and the staff was incredibly accommodating. From Clemence at breakfast, concierges Mattheis and his protege (whose name escapes me) Leonore at the reception desk, Miriam at guest services and the wait staff at the bar - no request was left unresponded to. They were incredibly friendly and attentive. The room was lovely and had high end products. The gym was adequate to our needs. The decor might be a little tired, but good value for the dollar/euro. I highly recommend staying here. We will be back!
Read more
Response from Laetitia A, Responsable relations publiques at Sofitel Strasbourg Grande Ile
Responded 3 weeks ago
Dear Guest, There is no greater pleasure than reading such a nice review as yours about your sojourn at Sofitel Strasbourg Grande Ile. I am pleased to discover that our staff and its quality of service succeed in making your stay a memorable moment from start to finish. Each of our collaborators you quoted, Clémence, Mathieu, Myriam, Léonore, just like all of our teams, has his heart set on giving you an unforgettable experience, and your feedback is a great reward for their commitment! I was happy to be able to share with them your enthusiastic comments about their friendly and attentive service. I would like to let you know that we look forward to welcoming you again, on your next journey to Strasbourg. Yours sincerely, Laetitia Arnold Head of Guest Experience
Read more
Previous
PRICE RANGE
$164 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel strasbourg hotel strasbourgstrasbourg sofitelaccor strasbourg
LOCATION
FranceGrand EstBas-RhinStrasbourg
NUMBER OF ROOMS
150
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing