The hotel was excellent, room was lovely , very clean and in a great location , we stayed for a weekend so upgraded to an executive room which had a fridge , coffee machine and toiletries only thing I would suggest to the hotel would be to put a couple of bottles of water in the fridge for the guests , not costly but a little extra touch , luckily we remembered to take some up to the room but not a complaint The only complaint I do have is the breakfast isn’t brilliant , no freshly chopped fruit , just defrosted soggy berries, full English is nothing to shout about , rubber eggs dried bacon and the most disgusting slimy mushrooms , so would advise to eat breakfast elsewhere _
Excellent city centre hotel in a great location near to Piccadilly station. Bright and open plan reception area, bar and restaurant. Modern rooms with walk in showers. Friendly accommodating staff made our stay more enjoyable. Thank you guys for opening the bar for a late night cap.
This was our third stay at this hotel, we are IHG members (although no one bothered to ask or acknowledge on arrival) we have a four night stay and tonight is our last night - the service this time was sadly lacking. BREAKFAST Day One The bacon was cold and the scrambled egg was dry and rubbery. Why if you are now cooking breakfasts fresh rather than a buffet can’t you use real eggs rather than powder? Day Two Not being able to face the bacon and dried scrambled eggs again, I asked for poached eggs and beans on toast. I was told to make my own toast! When should I make it to ensure it is still hot when my eggs came out?? Can the kitchen not make toast? When my breakfast came out there was one poached egg-poached quite well but collapsed when I tried to put it on top of my cold toast!! Also waited for about 10 mins for coffee to come, and another two mins for the milk we had to ask again for. Day Three Another day , another choice of egg to see if they could get it right?!? I asked for two sausages, two hash browns, two fried eggs and beans. My breakfast came with no eggs!! I said I’d asked for fried, my plate was taken back to the kitchen and appeared a few second later with one fried egg which when I cut into was the consistency of sponge! No lovely runny yolk to go over my hash browns Day Four Not sure we are going to bother…scared of what will happen next!! HOUSEKEEPING Our room on arrival was clean and lovely, the next morning it was cleaned to our satisfaction. The next day we relaxed in the room so opted out of housekeeping. However tonight we have just arrived back at our room at 1030pm having been out since midday and housekeeping have not bothered to service our room. The chap I spoke to was apologetic and brought us towels but why am I paying for a service the housekeeping team just don’t seem to be bothered about doing? We check out tomorrow, and are heading to a different IHG - Hotel Indigo Princes Street - let’s hope they know how to cook a breakfast and can be bothered cleaning a room!…
Brilliant hotel. Very friendly and helpful staff. Covid secure and the room was spotless, very clean spacious and modern. Bed was comfy even had a pillow menu. The breakfast was delicious and drinks. We ordered a hot breakfast which soon arrived. The holiday inn were very good as it was me and my partners anniversary, I made a note to the hotel and they brought us up a suprise cake and also laid our room out lovely. Thank you so much.
We left the holiday inn this morning after a 3 night stay with friends. The hotel was central for everywhere, the rooms were clean and spacious. The staff in the breakfast restaurant we were so helpful and friendly especially Kathy. All the staff were smiling the restaurant manager was also very friendly. Would we go back again. Most definitely. Thank you all so much for making our weekend feel special