Since my trip last year, the bar and restaurant area has reopened, which is fantastic as it has an amazing view over Piccadilly Gardens. I also had a bigger room this time - a privilege room - and in my view it was worth paying the extra. The standard rooms are rather cramped. Generally a very good stay and I must say I particularly noticed how good the staff are here. They are friendly but professional, and clearly properly trained. Helpful too. I was very impressed. Whoever is in charge here is doing a good job. Just one word of warning - parking is extortionate at £20 a day. Although it's fun driving up and down the twirly ramps!
Stayed here many times as I like the hotel and its central to everything. On arrival was checked in by a nice pleasant man,dont know his name but he had a beard.Upgraded us to a suite,and gave us two vouchers for a free drink in the bar. Also on checking out the man on reception was pleasant. Not the same man who checked us in. Now the not so goods. Went down to the bar with the vouchers ordered two beers and said I would pay for a coffee.Showed the young girl our vouchers ,she said yes thats ok,as I was only paying for a coffee asked if I could pay with cash,she said no as they werent accepting cash only card,I said ok,she brought the drinks over I paid with card and noticed she charged me just over £13.We mentioned the two beers were suposed to be free,she said she was sorry but that I could not have a refund,her excuse was that she would have to go down to reception to do this.She gave us our vouchers back and said as they had not been used we could use them again.So the free drinks cost me £10. I thought every cash terminal could refund a card. Also we went back to the bar early evening and the same waitress was there,we used the vouchers,but within fifteen minutes she had been to ask us if we wanted anymore drinks three times,it got so annoying that we left the bar.We would have stayed longer, but for this. Anyway the other not so good,I got locked in the bathroom,the door would not open,it had to be opened from the other side not good,the next morning my husband was also locked in,I had to open it from the other side,we think theres a problem with the lock as sometimes it must move.Im glad I was not on my own.…
I upgraded to a suite room as the room I booked online was very small, I then had to change rooms at 2am due to the noisy neighbours next door (I can't understand why the hotel put people immediately next door to each other as it very quite evident that the hotel was very quiet and guests could have easily been separated?). Apart from the above, I found the staff very helpful and courteous (a special shout out to Alex the bar manager who was extremely helpful and accommodating).
I stayed at the Mecure in Manchester on business for a few days during the week. The service was excellent & the staff , a young man named Dan in particular , went above and beyond to ensure my comfort. I had managed to leave my toothbrush and paste in London & the local shops had closed as it was late. Dan had another arranged and brought to my room in a matter of minutes . I later had to print some important documents for a meeting the next day. Dan ensured I had all that I needed in a timely fashion whilst ensuring me it was no hassle, I can’t recommend highly enough ,
I wouldn't recommend this hotel, the only good thing about it was the location. The shower barely worked, the lock on the bathroom door was broken and I've seen better showers in some prison movies and to top it off, there was a hair in the bath tub when we arrived. The air con hardly worked, the room was small, the bed was smaller than a double bed (it was also on wheels), the mattress was hard and the pillow was flat as a pancake. When trying to use the lift you will visit minimum of 4 other floors due to them not working properly. We had this hotel booked for another get away in August but we've already cancelled it.