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Best Western Hallmark Hotel Manchester Willowbank

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Best Western Hallmark Hotel Manchester Willowbank
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681 Reviews from our TripAdvisor Community

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Showing 657: English reviews
Greater Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Even though we put our Reg number as guest on their monitor, still received a fine of£100. I took both a picture of my father in law reg number and sister iin law car, and gave it to the receptionist who confirmed that she had done so for me. Rung on 26th September in the afternoon to explained that the... More 

Helpful?
2 Thank Bridget B
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Please can you contact me regarding this so I can get the fine removed. I am sorry to hear that this has not been dealt with in the correct manor. Kind regards Damon Yoxall General Manager More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

From the outside its not clear which door to do into for the Willowbank restaurant. We had soup to start (described as too cheesy by people that ate it) but don't think that is a bad thing and pate with too much pate for bread to be provided. Main course we ordered sea bass with cous cous. Fish was great... More 

Helpful?
Thank Emma W
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for your comments following on from your meal experience in our restaurant. Your comments have been noted and passed to the chef. Kind regards Damon Yoxall General Manager More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great hotel , very clean , great location friendly staff safe car park , 10 mins into city centre on the bus route , plenty of taxi s , would definately stay again , room service quick , we went to the Apollo to a concert , came back to fallow field went to revolution for a drink plenty going... More 

Helpful?
Thank Helen F
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for the great review of the hotel. Its always nice to receive such great comments especially about the team at the hotel, I will pass on your thoughts to the rest of the team and look forward in welcoming you back tot he hotel in the future. Kind regards Damon Yoxall General Manager More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Short and sweet this one as not much to say to be fair. Rooms nice and clean, bar and reception really good and good friendly staff. This would have got a five star review however we were double booked and had to wait almost an hour for a room. The main attraction though without doubt (which is main reason for... More 

Helpful?
Thank jimandjessica
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for your review following on from your visit to Manchester. I do apologise for the mix up with the booking, its great to see you enjoyed your stay once we sorted this issue out. Kind regards Damon Yoxall General Manager More 

Andover, United Kingdom
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for one night last weekend. I had accidentally booked the wrong night - but the receptionist managed to find me a room available - a twin bedded budget room, I had booked a standard room - but none was available - however, I was charged the same for a budget room - so it should have been cheaper... More 

Helpful?
Thank redrice57
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for your comments following on from your recent stay with us. We don't normally use room 25 unless someone has specifically booked this room on a budget website. Rooms 22 to 33 are due for total refurbishment in November this year which includes the carpets that you have mentioned. Please accept our apologise for not meeting... More 

London, England, United Kingdom
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel was below average. No proper lighting and beds were not really comfy. On top of that they have sent me a parking fine for the dates I stayed in the hotel and parked in their front parking area. I wasn't really bothered about writing a bad comment for the hotel at the first place but after receiving this fine,... More 

Helpful?
Thank Aman G
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for your review of the hotel. We do charge £5 per day to park at the hotel and there are 16 signs in the car park to say this. I will re iterate to the team to let guests know as soon as they arrive into the hotel to register their car. Sorry for any inconvenience... More 

Travelers are raving about these Manchester hotels

Minehead, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights while on a Blakes Coaches holiday in August, my room was rather small not very well ventilated unless you opened the window, there was no air conditioning or,lift d as my room was on the second floor it was a bit of a bind.Service in the dining room was not that good at all... More 

Helpful?
Thank IanPBasingstoke
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for your comments. Unfortunately the hotel does not have any air conditioning in the hotel, Blake's coaches are aware of this and booked on the back of knowing the facilities in the hotel including a lift. If you would like to discuss this matter further please do contact me at the hotel. Kind regards Damon Yoxall... More 

London
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Comfortable hotel to stay at for the night. The room we stayed in was tiny, but the bed was comfy and quiet. I had a great night's sleep. Has several restaurants nearby. We didn't include breakfast in the rate, but rather went across to Sainsbury's cafe across the road. There's plenty of parking, which is £5 for the night.

Helpful?
Thank rachel3000
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for taking the time to review the hotel following on from your stay with us. Its nice to hear you enjoyed your stay even though the room you had been allocated was on the small side. Kind regards Damon Yoxall General Manager More 

Chester, United Kingdom
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at this hotel for just the one night after going to see cricket at Old Trafford. Situated on a very busy route in Manchester city centre . The hotel was fine for one night however this must have been the smallest bedroom I have ever been in not space to walk down the side of the bed Very polite... More 

Helpful?
Thank forster159
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for your review. Its nice to hear you enjoyed the service fro the team, I will pass on your comments. Kind regards Damon Yoxall General Manager More 

Dewsbury, United Kingdom
Level Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We used this hotel for an overnight stay prior to flying from Manchester and will not bother again. Whilst the initial appearance when entering the hotel looks acceptable the room allocated was so small it was difficult for two people to move around with any comfort. Also to get to the room with two cases was difficult and we were... More 

Helpful?
Thank Yorkshirefox
WillowBankManager, General Manager at Best Western Hallmark Hotel Manchester Willowbank, responded to this review

Dear Guest Thank you for your review. Our rooms do differ in size and as you say we do have some small rooms. We do not have a lift in the hotel but do offer help with luggage in and out of the hotel. If guests require a bigger room this can be made on request. Kind regards Damon Yoxall... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Best Western Hallmark Hotel Manchester Willowbank

Address: 340 Wilmslow Road, Manchester M14 6AF, England
Location: United Kingdom > England > Greater Manchester > Manchester
Price Range: $68 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hallmark Hotel Manchester Willowbank 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Best Western Manchester
Manchester Best Western
Hotel Style:
#36 Business Hotel in Manchester
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