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A disappointing stay. Cold room, poor lighting, the lift never arrived and so even though I am disabled I had to climb to the 4th floor with my bags. No offer of help. And they tried to charge me extra for parking! - no mention...More
Thank Sara F
Response from Ashley D, Manager at Royal Kings ArmsResponded today
I am sorry you were disappointed with your recent stay.
As you mention we are undergoing a full refurbishment programme and having looked at your booking it was one of the days the lift was being refurbished,however we did offer assistance with luggage...More
Due to the train being unable to get to Preston we decided to find a hotel and spend the night in Lancaster.
The royal kings arms was a good find. The room was one of the ones not updated. But was clean and comfortable. The...More
Thank Wendy B
Response from Ashley D, Front Office Manager at Royal Kings ArmsResponded 2 days ago
Thank you for your kind comments i will thank the staff for your review.
Stayed here in October with my mum who cannot walk very far. Great central location for getting anywhere in Lancaster. The castle is 5 mins walk up the hill. Car park at back of hotel is very handy and the staff could not be more...More
Thank Debbie D
Response from Ashley D, Front Office Manager at Royal Kings ArmsResponded 2 weeks ago
Thank you for your kind review and glad you enjoyed your stay.
We stayed at the Royal Kings Arms overnight to attend a local event.
It is central & easy to walk around Lancaster having arrived by train.
The hotel is undergoing renovation which unfortunately had not reached our floor. This hotel has seen much better days...More
Stopped here 4th nov on a group booking and was very unhappy with what was experienced. This Hotel, in its days, must have shown great splendour and the refurbished dining room is evidence of that period and that dated lift was an enjoyment to use....More
$66 - $88 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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