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Holiday Inn Lancaster

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Holiday Inn Lancaster
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864 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Lancaster
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Showing 850: English reviews
West Yorkshire, United Kingdom
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 24, 2014

We booked this hotel to meet up with friends and I chose it because it was cheaper than the Premier Inn across the road. Check in was quick and friendly and our room was a total surprise. I had booked a twin room but our room was enormous and had two double beds. It was very well equipped and I... More 

Helpful?
1 Thank JLC1957_12
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear JLC1957_12 Thank you for the fabulous 5-star review. We are fortunate to have large, spacious rooms and I am glad you liked yours. Next time you stay, you must try and find time to visit our pool, gym and spa. Sincerely Francis Hindle General Manager More 

Choppington, United Kingdom
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed October 23, 2014

Stayed for one night in this comfortable but tired hotel. The room in particular was the worst. It needs a total make over or like an ageing film star a complete facelift. The furniture was marked, worn, chipped and past it's best. The bathroom despite the hairs in the bath and the empty bottle of shower gel not removed. The... More 

Helpful?
Thank NAD1974
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear NAD1974 I can see from your comments that we didn't quite get everything right during your stay. I shall review your feedback with the management team and look at how we could have done better. That said, I am delighted to see that overall you enjoyed a relaxing stay at the hotel. Sincerely Francis Hindle General Manager More 

Tarbert, United Kingdom
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed October 22, 2014

We stayed here twice on our recent holiday. One practical reason it suits us is it lies a perfect distance from our home, so it's an ideal stopping place. Plus it is literally a minute or so from the M6. The other reason is the service (and breakfast) are always of a high standard. One bonus on our way south... More 

Helpful?
1 Thank jingscrivens717
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear jingscrivens717 Thank you for your lovely review and it's so pleasing to read of your fondness for our hotel. It sounds like you took the opportunity to enjoy a walk alongside the Lancaster canal, which can be easily accessed from the riverside path running adjacent to the hotel grounds. Next time you stay, why not follow the path in... More 

Bristol, United Kingdom
Level Contributor
687 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
4 of 5 stars Reviewed October 20, 2014

Firstly, let me say this review has been coloured by the quality of the complimentary wifi. The hotel is in an excellent location, just off the motorway and with a large car park. Check in was decent enough and the room was a nice exec upgrade. Room service and the breakfast were also fine. The problem was the free (to... More 

Helpful?
Thank MarcusHurley
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear MarcusHurley Thank you for taking the time to post a review and rate your stay. Complimentary wifi is in fact available to all IHG Rewards Club members, not just Gold and Platinum. I am very sorry to hear that the service was unsatisfactory for your needs and please accept my apologies that this impacted on the enjoyment of your... More 

Chorley
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 19, 2014 via mobile

Stayed for just one night and can't find a single fault with the hotel. Every member of staff was welcoming and friendly. Very good and clean rooms. Breakfast was excellent. Although situated on a main road and next to a motorway junction the double glazing shut out the noise brilliantly and as the rooms are air conditioned no problem. Thanks... More 

Helpful?
1 Thank PollyChorley
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear PollyChorley I was delighted to read you enjoyed your stay. It is our aim to create Great Hotels Guests Love and I can see from your comments and 5-star rating that we achieved this. On behalf of the whole team, thank you for taking the time to post your comments on TripAdvisor and we will look forward to welcoming... More 

porthmadog
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed October 18, 2014

Really enjoyable one night stay at the Holiday Inn Lancaster , The Inn even had a fitness centre and swimming pool sauna The bedroom was very spacious clean and well fitted out, Lovely breakfast great choice, All good would stay again if passing through

Helpful?
1 Thank Gary H
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Gary H I am delighted you say you would choose to stay at Holiday Inn Lancaster again and I hope it won't be too long before you visit this area again. Thank you for your positive feedback and I am so pleased you enjoyed your one night stay with us. Sincerely Francis Hindle General Manager More 

London
Level Contributor
122 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 stars Reviewed October 17, 2014

I stayed here for a night with my parents. I am a gold member and when I was checking in the reception staff were EXTREMELY rude. They don't even bother to look at your face when you ask a question and have a 'dont care' attitude. I am a gold member at Holiday Inn and stay in quite a few... More 

Helpful?
1 Thank MUK04
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear MUK04 I am sorry you found our reception staff impolite. As you can see from the many positive reviews this is not normally the case. I can only apologise for the less than satisfactory service you experienced and reassure you that the staff members will be spoken to. Sincerely Francis Hindle General Manager More 

Travelers are raving about these Lancaster hotels

Cambridge, United Kingdom
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 16, 2014

The hotel is very conveniently located just off the M6 with excellent parking and a short drive to Lancaster and Morecambe. The rooms are clean and comfortable and the staff extremely helpful but the overnight team must have hearing problems. We stayed on Friday and Saturday night and on the latter the peace was shattered by youngsters hopping in and... More 

Helpful?
Thank Scorpio227
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Scorpio227 I am disappointed to read that your sleep was disturbed by other noisy guests and that you didn't feel the staff dealt with the issue sufficiently. Following your comments, I will be speak to the team and organise further training on how best to handle similar situations. Aside from this, I am pleased you enjoyed all other aspects... More 

Angus, United Kingdom
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed October 14, 2014

My husband and I were here for an overnight stay as we were at a family gathering in Lancaster. We paid £126 for an executive double incl breakfast. I thought that was pricey but it was Lancaster Uni's "freshers week" so the hotels in the area were busy and when demand is high, prices are higher- just our luck! We... More 

Helpful?
Thank LadyLovesTravel
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear LadyLovesTravel Many thanks for taking the time to post a review and for rating your stay. I have noted your comments where you feel improvements could be made, however I can see that overall you have really enjoyed your stay with us. I am delighted you wish to come back, and we will look forward to welcoming you again.... More 

Ilfracombe, United Kingdom
1 review
2 of 5 stars Reviewed October 13, 2014

This is my 1st ever bad review. The hotel was clean ,cleaning staff & bar staff very pleasent. Unfortunately though I was very unimpressed for the following reasons. They swiped my partners debit card (adding £50) in case we spent it ! Apparently its there new policy ,although the arrogant man on the desk informed my partner thats its not... More 

Helpful?
Thank TonyEdmonds
AK_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear TonyEdmonds Thank you for speaking to me yesterday and allowing me to compensate you for the disappointment and inconvenience you experienced through poor service and standards during your recent stay. I have addressed the matters with the respective departments in order to avoid these unnecessary issues in the future. Once again, please do accept my sincerest apologies. Sincerely Francis... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Traders Restaurant
Cuisines: British
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Lancaster is currently closed for a full refurbishment of the hotel. We will reopen on 1st June 2016. The Holiday Inn Lancaster enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offers a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 

Additional Information about Holiday Inn Lancaster

Address: Caton Road, Lancaster LA1 3RA, England
Location: United Kingdom > England > Lancashire > Lancaster
Price Range: $80 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn
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