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Mercure Dartford Brands Hatch Hotel & Spa

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Mercure Dartford Brands Hatch Hotel & Spa
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580 Reviews from our TripAdvisor Community

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Showing 569: English reviews
Cheltenham, United Kingdom
Reviewed 3 days ago NEW

Overall my stay here was very good. I was a little disappointed on arrival that the lady on reception could not take my AMEX for the security deposit, nor take my payment in full as she could not do the points credit discount that had been part of the original booking. The room was fine, probably very freshly updated (from...

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Helpful?
Thank Adrian W
Kent
Reviewed 4 days ago NEWvia mobile

Stayed overnight 3 December as we were attending brand hatch racing circuit Christmas party. Lots of parking available which is handy and not charged extra. Check in was quick and easy. Receptionist was lovely, added we had been put away from the function room where they were having their own Christmas party and advised that this would finish at 1am...

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Helpful?
Thank Mr&MrsN
Reviewed 4 days ago NEWvia mobile

Spa Naturel at Mercer Hotel Dartford Brands Hatch are celebrating Christmas with Decleor beauty products and treatments. I had a discovery facial and am positively glowing now. Thank you To the therapists who looked after me on my stay. Happy Christmas ladies.

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Helpful?
Thank Juliahasescaped
Dublin, Ireland
Reviewed 1 week ago via mobile

Stayed for 3 nights at the end of October for the Ford Festival in Brands Hatch, right beside the hotel. This is an annual event which is well attended and the high point for many enthusiasts who also consider it as marking the end of the season. The hotel, rooms, food, leisure centre etc were all spot on as usual,...

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Helpful?
Thank john b
Management response:

Dear Guest, I do appreciate your comments and I do apologize for not hosting you up to your expectations. Would you be able to contact me on my direct e-mail: ha0i7-om@accor.com to go through your feedback? It will be much appreciated. I wish you a good weekend. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Newton-le-Willows, England, United Kingdom
Reviewed 1 week ago

The lobby is tired, with the carpet needing replacement. Check in staff seemed disinterested, and that was a theme throughout my stay. My room was fine, but cold. There was an air con/ heating appliance high up on the wall which struggled to keep the room warm. I had to turn the unit off in the night as it was...

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Helpful?
Thank Bruce L
Management response:

Dear Guest, I do appreciate your comments and do apologize for not hosting you up to your expectations. Would you be able to contact me on my direct e-mail: ha0i7-om@accor.com to go through your feedback? It will be much appreciated. I wish you a good weekend. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Swindon, United Kingdom
Reviewed 1 week ago via mobile

This hotel was great. Ample parking, very clean and sizeable double room. Very quiet, so a good night's sleep. We had an evening meal and samples of beer. A very good evening was had by all. Reception was quick. All the staff were helpful and polite. Breakfast was first class. Nowt t complain about. Recommends

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Helpful?
Thank Nick H
Management response:

Dear Nick, Your fantastic feedback is more than appreciated. Thank you for that! Kind regards, Adrian Adrian Charowski Rooms Division Manager

Reviewed 2 weeks ago via mobile

Stayed friday night room on 2nd floor double room, easy check in, plenty of parking, rooms really nice and laid out. Rooms were quiet, bed was comfortable, ironing board, heater provided in wardrobe along with extra blankets. Bathroom very modern and of good size with decent power shower. Good selection of tv channels too. All in all great stay, and...

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Helpful?
Thank Paul R
Management response:

Dear Guest, Thank you so much for such compliments! Coming to work at 06:00AM today and seeing such a comment - what could be more valuable? Have a nice day. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Reviewed 3 weeks ago via mobile

I've never written a negative review before, but wish I'd paid more attention to some of the reviews on here! We stayed here to go to an event at brands hatch. For the price the standard room was horrible, very grubby and out of date. The bathroom was tired & the plumbing made quite loud noises when used. 2 receptionists...

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Helpful?
Thank Kerry S
Management response:

Dear Guest, I am truly sorry that your stay at Mercure Brands Hatch Hotel & Spa was far out of your expectations and I am glad that one of our Guest Service Managers already communicated with you in regards to this. Product - we are in the process of refurbishing our hotel. We are nearly there - I am fully...

Romford, United Kingdom
Reviewed 4 weeks ago

Booked a spa package, through spabreaks.com. Hotel under refurbishment at the moment, but did not affect our stay. We were greeted by a lovely receptionist, Erika, who made us feel very welcome, and informed us our room was ready early ! Lovely room, with comfortable bed, kettle, hairdryer, and TV, although the picture on TV was not great. The spa...

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Helpful?
Thank helen K
Management response:

Dear Guest, Thank you for such fantastic review - you made Erika & my day! In regards to the refurbishment - rooms are nearly completed. Next stay - our public areas. I am truly looking forward to your next stay. Have a great day. Kind regards, Adrian Charowski Rooms Division Manager

London, United Kingdom
Reviewed 4 weeks ago

I have just returned from an overnight stay and spa break with my sister and mum. We got a great deal that included dinner, breakfast full use of the spa and 2 mini treatments. The hotel is clearly undergoing a major refurb which we al, agreed is needed but it looks like work is being done to a very high...

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Helpful?
Thank Julie S
Management response:

Dear Guest, What a great review - it is much appreciated. Words like this are definitely motivating us to do more and more for our guests! We are all looking forward to welcoming you here at Brands Hatch again. Kind regards, Adrian Adrian Charowski Rooms Division Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Dartford Brands Hatch Hotel, part of Accor Hotels, is surrounded by beautiful Kent countryside, yet easily accessible from central London, and just minutes from the M25. Located alongside the legendary motor-racing circuit, The Brands Hatch Hotel is the ideal choice if you're attending a motorsport event, and perfectly placed for visiting Kent's superb countryside, castles, major retail parks and other attractions. ... more   less 

Additional Information about Mercure Dartford Brands Hatch Hotel & Spa

Address: | Brands Hatch, Dartford DA3 8PE, England (Formerly Mercure Dartford Brands Hatch Hotel)
Location: United Kingdom > England > Kent > Dartford
Price Range: $64 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Dartford Brands Hatch Hotel & Spa 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Thistle Brands Hatch Dartford
Brands Hatch Hotel
Thistle Brands Hatch Hotel Dartford
Mercure Dartford Brands Hatch Hotel & Spa Kent
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Dartford Brands Hatch Hotel & Spa staff and other travelers.
8 questions
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Questions? Get answers from Mercure Dartford Brands Hatch Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a refurbished room”
 of 5 bubbles brucel712, 1 week ago | Read review
“There is no lift and quite a few stairs if you have any mobility problems make sure you get a ground floor room”
 of 5 bubbles 202JulieS202, 4 weeks ago | Read review
“Book a superior room”
 of 5 bubbles B4576PQsarahl, 4 weeks ago | Read review
“Side rooms are better as the car park does get a little bit noisy first thing.”
 of 5 bubbles jonw528, Oct 11, 2016 | Read review
“Check if there are any functions planned during your say. If so find another hotel”
 of 5 bubbles davido332, Oct 4, 2016 | Read review
5 of 5
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