Rowhill Grange Hotel & Utopia Spa
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About
#4 of 7 hotels in Dartford
Location
4.4
Cleanliness
4.5
Service
4.2
Value
3.6
See why so many travelers make Rowhill Grange Hotel & Utopia Spa their hotel of choice when visiting Dartford. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you.
Rooms at Rowhill Grange Hotel Utopia offer a flat screen TV providing exceptional comfort and convenience, and guests can go online with free wifi.
A concierge and room service are some of the conveniences offered at this hotel. A pool and breakfast will also help to make your stay even more special. If you are driving to Rowhill Grange Hotel Utopia, free parking is available.
For those interested in checking out popular landmarks while visiting Dartford, Rowhill Grange Hotel & Utopia Spa is located a short distance from FO Nathaniel John Barry Memorial (2.5 mi) and The Manor Gatehouse (2.6 mi).
During your visit, be sure to check out one of Dartford's popular ribs restaurants such as Sedir Restaurant, Twin Chinese Noodle Bar & Restaurant, and Royal Siam, all a short distance from Rowhill Grange Hotel Utopia.
If you’re looking for something to do, Stephen Oliver: Studio & Gallery is a nice way to spend some time.
We’re sure you’ll enjoy your stay at Rowhill Grange Hotel & Utopia Spa as you experience all of the things Dartford has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Top Dartford Road, Dartford DA2 7QH England
Getting there
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I held my wedding at Rowhill Grange last Sunday and the service leading up to and including the day from the events team was outstanding. Any questions prior to the day were answered very promptly and nothing felt like it was to much trouble. Both Hanna and Abbie gave me full confidence with the way they managed all the details that everything would run according to plan on the day. Although it rained for us on the day and we ended up having our ceremony inside the day still surpassed all our expectations. The team within the clock house were simply outstanding. Moses kept everything running like clockwork throughout and so many of our guests complimented him the following day. He was professional, friendly and an absolute gentleman...Thank you Moses. A shout out to Sam behind the Bar who was also fantastic throughout the day. All of the staff were a credit to Rowhill Grange and if I could do it all over again next week I would come straight back to you. We had the perfect wedding day at the perfect venue. Thank you Rowhill Grange.…
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded today
Good Evening, Thank you for you taking to leave a 5* review of your recent experience at Rowhill Grange Hotel & Utopia Spa. We were delighted to host your wedding and pleased your thoroughly enjoyed the day. We look forward to welcoming you back for many anniversaries! Kind Regards, Sophie Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited here today for an Afternoon Tea experience. We arrived early but staff were so helpful and obliging that we were able to start at an earlier time. Asked if we had an dietary needs first then we were treated to two displays of sandwiches and cakes.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 3 days ago
Dear 678PETERT, Thank you for taking the time to leave a 5* review following your recent afternoon tea with us. I am pleased to hear you were well looked after by the team, and we hope to welcome you back again soon. Kind Regards, Sophie Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a Sunday night break which included £40 each towards dinner, breakfast, full use of the spa and one 40 minute treatment each. We stayed in a Luxury Super King Room. The room and bathroom were modern and clean and a good size. We had a nice view over the front of the hotel grounds. The treatment (back, neck and shoulder massage) was good and the therapist was lovely. Reservations were really helpful when I sent them an email before our arrival to book in dinner and ask a question about treatments. We had cocktails before dinner and they were really nice but service was slow. We had dinner in Elements Bar & Lounge. The food was nice but I find £40 each towards dinner frustrating. Either cover the cost of dinner or don't. The spa was nice enough (perhaps a little dated in places but better than another well known brand). I would stay again as it is a short drive from home and overall we had a nice relaxing stay.…
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 1 week ago
Dear 226sabg, Thank you for sending us your wonderful feedback following your recent stay with us. I was really pleased to see that you enjoyed your overnight break. I am very proud of the team here at Rowhill Grange and will be delighted to share your kind words with them We look forward to welcoming you back to Rowhill Grange Hotel & Utopia Spa again soon. Kind Regards, Stevie Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time I have visited, and I have to say it was absolutely fabulous. We were met by a charming young lady, who did everything she could to make us as comfortable as possible on arrival. Stickered to find out this, confident young lady was doing her first shif at the hotel!! As an employer within the public service sector, the first face you see is the most important, and I do hope this wonderfully establishment keep this young lady on. The food was absolutely wonderful, and the environment to die for. Very much looking forward to visiting again.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 2 weeks ago
Dear Thank you for sending us your wonderful feedback following your recent stay with us. I was really pleased to see that you enjoyed your overnight break. I am very proud of the team here at Rowhill Grange and will be delighted to share your kind words with them. We look forward to welcoming you back to Rowhill Grange Hotel & Utopia Spa again soon. Kind Regards, Stevie Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a facial for me & my friend (we had visited the spa 2 months prior to book the appointments) on the day I was taken into the treatment room & was told they only had 1 machine for the type of treatment we had picked, explained that we had booked this at the spa desk so why wasn’t we told at the time of booking, they didn’t know why, I asked what will happen to my friend sitting in the waiting room, another lady said don’t worry I’ll sort it, when I came out my friend wasn’t there so asked the spa staff where she was they said we don’t know so I went around the hotel looking for her, no sign of her, went back to the spa asked the staff again can you check if she’s having a treatment, they said no one was having treatments at that time, finally she walked out, she had had a normal facial but we were very disappointed that we wasn’t told about we couldn’t have the same facial at the same time & that no one told me where my friend had gone, absolutely shocking service. Next we went into have our afternoon tea, lady confirmed 1 veggie & 1 meat we said yes, another lady came out with 1 tray with the meat & veggie together we said not acceptable, the lady huffed & puffed, snatched the tray away & walked off, came back with 2 separate trays ok she apologised it was wrong in the first place but her attitude was shocking so overall what should have been a lovely relaxing day turned into a shocking one we paid a lot of money don’t expect this service…
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 1 week ago
Dear Nicola, Thank you for taking the time to submit your review following your recent Spa Day. I am sorry to hear of the issues that you encountered during your visit to us. I can assure you, this is not our usual high standards and we will take on board all comments and share these with the team to help to improve our services in the future. I am aware you have previously submitted a feedback form via our website and our Spa Front of House Manager has been in contact with you. My colleague who you spoke with on the day has informed me that she offered a voucher for your friend to return to have this treatment during another visit as a way of apology and she was happy to accept this. I apologise for any miscommunication from the team, unfortunately, we do only have one Dermalux machine, therefore only one treatment can be carried out at one time, this should have been communicated with you upon booking and again, I am sorry if this was not this case. I am disappointed and surprised to read the comments regarding the service you received from the Restaurant team; it is very rare to receive this kind of feedback as we regularly receive very positive comments about team members. I can assure you that this has been passed on to the Restaurant Manager who will share this with his team and ensure any necessary customer service training is put into place. Should you make any future bookings, please do not hesitate to contact either my colleague who has responded to you via email or myself and one of us will personally oversee your booking. Thank you once again for taking the time to submit your review. Kind regards, Nicola Spa Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is great but the staff and afternoon tea were much to be desired which is a real shame. The staff bordered on being hostile. The afternoon tea had reasonable sandwiches but hardly great and not enough. The scones were dry and the cakes, although looked nice, were far too sweet. The cream served with the scones was curdled and when we asked for a replacement the waitress gave us the impression that she thought we were being unreasonable. The hotel has in my opinion two choices: either retrain the staff and improve the food quality or change the name to “Going Downhill Grange”.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Don’t have high expectations.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 2 weeks ago
Dear N9836ZLianh, Thank you for sending your feedback following your recent afternoon tea with us. Our main priority is to provide our guests with a high level of services and facilities during their break with us, so I am disappointed to understand that we did not exceed your expectations. Your feedback is very valuable to us and will be shared with the relevant department managers. We hope to welcome you back Rowhill Grange Hotel & Utopia Spa on another occasion soon. Kind Regards, Stevie Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel and lovely grounds, lovely rooms - we stayed in the comfort King Room and it was spacious and clean. The staff were accommodating and helpful, food delicious and the spa/treatments a real treat. Highly recommend.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 2 weeks ago
Dear Emma M, Thank you for sending us your feedback following your recent stay with us. I was really pleased to see that you enjoyed your overnight break. I am very proud of the team here at Rowhill Grange and will be delighted to share your high scores with them. We look forward to welcoming you back to Rowhill Grange Hotel & Utopia Spa again soon. Kind Regards, Stevie Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent almost £400 on an overnight stay which included dinner and a spa treatment. The front desk receptionists were all lovely, aside from a gentleman that we spoke to in the evening who was really quite rude to us. The spa was lovely though very slippery with the thin slippers provided. I almost fell over a few times. There were also not enough beds for the amount of guests (mainly chairs which aren’t comfortable). The dinner and breakfast were delicious however service was awful. We asked for advice on one item on the menu and the waitress looked at us blankly and said ‘it has cream in it and milk’. I asked if an alternative option that I had seen online was available and she just looked at me and said ‘no’. No one asked us if everything was ok during any of our courses and even when the plates were taken away after each course we were not asked how everything was, they were taken away silently. The spa booked us in for a 25 min treatment despite the emails from the hotel and my voucher clearly stating that it was a 40 minute treatment. I was initially told that the email from the hotel was incorrect and I would only be given a 25 min treatment; I had to pull up the details of the voucher to prove that it was 40 minutes and was begrudgingly then given the correct treatment time but we had to have this the following morning instead of the evening of that day as we had requested. At breakfast the manager showed excellent service but our waitress didn’t. While I was eating the eggs Benedict that I had ordered, I realised that I had forgotten to get water from the buffet and asked the waitress if I could please have some. She pointed into the other room and said I could go and get some from there. She then walked into that room and came back out to serve another guest. So I had to leave my hot meal and go and get myself some water. Fine if you’re at the Harvester but not what I would expect from a supposedly 4* restaurant. …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 3 days ago
Good Evening, Thank you for taking the time to leave a review - I am very sorry to understand that we did not meet expectations during your visit. Your feedback has been passed onto the management team to review. We hope to welcome you back in the future. Kind Regards, RG team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for second time here with my partner. Paid for the Early check in, Spent most of the day enjoying the spa & relaxing on the terrace. We will look another break early next year. Might try one of the other hotels for variety, but have enjoyed both visits. Staff Friendly, would like to mention the Gardner (Can't remember your name!!). Just needs TLC in one or 2 areas. Gym needs refreshing
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Just enjoy the experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 3 weeks ago
Dear Matthew, Thank you for taking the time to leave a review. We are delighted you enjoyed your stay and we look forward to welcoming you back again soon. Kind Regards, The RG Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in to this hotel for my wedding and I must say I was more than disappointed with my stay. We booked this hotel to stay in for our wedding I had 2 rooms booked 1 room for 2 nights and 1 room for 1 night, one room had checked out and left a bottle of molton brown shower gel at the cost of £25. The morning we checked out of the second room we made reception aware we left shower gel in the first room and where told we would be called if it turned up, I don’t understand how a bottle of shower gel can just go missing and never been seen again? (Stolen from room attendants no doubt) on getting home I then realised we left wedding balloons in the room, our fault and called the hotel right away to ask if they could be kept. After no joy of getting through to the hotel via phone I asked head office to send an email which they did the internal email was sent at 11.37am check out was 11.00am, after finally going to the hotel I was told that the balloons where disposed of cause (that’s what they do) within 37 minutes?? you would think after waiting for a call for a missing item that the staff would be reluctant to dispose of anything else baring in mind my name was on both room This hotel cannot handle any type of complaint in a professional manner and seem disinterested by it, I would hate to leave a Rolex watch in one of the rooms I’d confidently say you wouldn’t get it back. I will never be back to this hotel and would recommend anyone to avoid like the plague if possible!…
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Perry, General Manager at Rowhill Grange Hotel & Utopia Spa
Responded 3 weeks ago
Dear Matthew, As discussed via email, I am pleased to hear that you enjoyed your overall stay and were well looked after by the Restaurant and Bar team, and pleased to hear that you enjoyed your wedding day at Birchwood Golf Course. However, I am very sorry that your shower gel has not been located, and that your balloons were disposed of. Unfortunately, items left in the bedroom are disposed of unless they have been left in the Safety Deposit box, and we would not take responsibility for items left behind. Naturally, it is assumed that items left in the bedroom after departure are no longer wanted, and decorative items such as balloons, confetti, banners etc, are disposed of. There were two of your Bridesmaids who cleared the bedroom and moved all left items to the 2nd bedroom, of which my assistance was offer but politely declined. There was a late check out on the bedroom, so the housekeeping team wouldn't have entered the room until 2pm, by which point no items were found in the room. Compensation for the issues above have been addressed, and I am sorry that you feel this is not enough for the issues entailed. Once again, I apologise that items were disposed of which were left in the bedroom after departure, and I apologise that this ruined your stay with us. Naturally, our team do their utmost to ensure guests enjoy all aspects of their stay with us, and I am saddened that you have departed feeling downhearted by the experience. I do that this will not deter you from returning to us in the future, and that you will be able to make use of the gestures offered via email. Kind Regards, Sophie Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$165 - $235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rowhill grange hotel & utopia dartford, rowhill grange hotel and utopia spa
LOCATION
United KingdomEnglandKentDartford
NUMBER OF ROOMS
38
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Frequently Asked Questions about Rowhill Grange Hotel & Utopia Spa
Which popular attractions are close to Rowhill Grange Hotel & Utopia Spa?
Nearby attractions include Eagle Heights Wildlife Foundation (3.3 miles), Combat Laser Games (2.7 miles), and Danson Park (3.9 miles).
What are some of the property amenities at Rowhill Grange Hotel & Utopia Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Rowhill Grange Hotel & Utopia Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Rowhill Grange Hotel & Utopia Spa?
Yes, free parking is available to guests.
What are some restaurants close to Rowhill Grange Hotel & Utopia Spa?
Conveniently located restaurants include Cacio e Pepe, the Orpington Café & Record Store, and Guy Earl Of Warwick.
Are there opportunities to exercise at Rowhill Grange Hotel & Utopia Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Rowhill Grange Hotel & Utopia Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Rowhill Grange Hotel & Utopia Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Rowhill Grange Hotel & Utopia Spa?
Many travelers enjoy visiting Hall Place & Gardens (2.4 miles), Lullingstone Roman Villa (3.5 miles), and Red House (3.6 miles).
Does Rowhill Grange Hotel & Utopia Spa have any great views?
Yes, guests often enjoy the park view available here.
Is Rowhill Grange Hotel & Utopia Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.