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Crowne Plaza London-Gatwick Airport

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Crowne Plaza London-Gatwick Airport
Crowne Plaza London-Gatwick Airport
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1,922 Reviews from our TripAdvisor Community

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Showing 1,882: English reviews
Chippenham, United Kingdom
Reviewed 2 days ago NEW

Disappointed that, despite our Spire Elite membership, no effort whatsoever was made to acknowledge this other than the obligatory additional membership points. We were given a pokey twin room despite the best efforts of the excellent concierge who tried, in vain, to organise a larger room for us. The alleged free wifi was almost non-existent in most areas of the...

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Helpful?
Thank Travlintone
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was disappointed to learn that you were not greeted as an IHG Spire member on arrival to the Hotel. We do truly value your continued loyalty and custom to the IHG brand. I will certainly...

Bristol
Reviewed 3 days ago NEWvia mobile

Got the parking deal for a weeks stay which was very reasonable (£69) so you can't moan too much......but We ate at the Cube restaurant, the food was good although £19 for a chicken dish is expensive. £4.50 for a bottle of sparkling water...that's only a 400% mark up!!!!! The hotel has one creaky, small lift working for everyone and...

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Helpful?
Thank Jimbo-Loris
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apologies that your stay with us did not meet with your expectations. Our bar and restaurant prices are in line with the current market prices and we are very sorry if you...

Sherborne, United Kingdom
Reviewed 4 days ago NEW

Our room had a view of Gatwick which was close enough to be interesting, but far enough away not to be noisy. The room was comfortable, if a little dated. We went on a deal which made it great value for money, but I'd be wary of how much to pay. The rooms were well equipped with toiletries, etc and...

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Helpful?
Thank Jane D
Natasha S, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to leave feedback on your recent stay at the Crowne Plaza London Gatwick Hotel. I was pleased to read that of your positive comments in regards to the overall stay with us. I have passed your feedback in regards to the good service and breakfast to our Management for their knowledge. I...

Fife
Reviewed 4 days ago NEWvia mobile

We came here the night before going on holiday to save time and get a good nights sleep. The hotel reception and bar area was nice, but the service was extremely slow. We ate at the bar area which was quiet, being a Monday night. The manager said we can order from our tables. After waiting 25minutes and starring at...

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Helpful?
Thank BCooper12392
Natasha S, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I am sorry to learn of your disappointment in regards to the overall visit, I will pass your further feedback to our Management for their knowledge and review, please allow me express my sincerest apologies. If...

Reviewed 5 days ago NEWvia mobile

Room was dirty. Pillows were uncomfortable and made it very hard to sleep and I take sleeping tablets so for me not to be able to sleep takes something major! We ate in the "Cube" restaurant and it was expensive for what we had. The broth the mussels were cooked in was odd tasting and the chicken breast was dry...

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Helpful?
Thank Adam B
Natasha S, Front Office Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to leave feedback on your recent stay at the Crowne Plaza London Gatwick. I was disappointed to read of your experience during your stay and would like to send my apologies. We pride ourselves on a high level of service and would like to apologize that we have failed to meet your...

Amersham, United Kingdom
Reviewed 6 days ago NEW

We stayed here as most people probably do for one night prior to flying out of Gatwick. The room was pleasant clean and the bed comfortable. We had a snack in one of the large bars which was also good, and the waiter was very friendly. The lifts were being renovated which was a pain as there was only one...

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Helpful?
Thank Karnak55
Natasha S, Front Office Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to leave feedback on your recent stay at the Crowne Plaza London Gatwick Hotel. I was pleased to read that you found the room clean and comfortable and your meal good. I have passed your comments regarding the good service from the waiter to the F&B manager. We are undergoing a lift...

Essex, United Kingdom
Reviewed 6 days ago NEW

How could I give less than 5 stars when I stayed at such a bargain price? The price on the wall says £200 per night but I paid £65 including a weeks parking at Purple Parking. A very nice room, (if a rather long trek from reception to room 004) but absolutely nothing to complain about. Left at 04:00 so...

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Helpful?
Thank Ralph B
Natasha S, Front Office Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to leave feedback on your recent stay at the Crowne Plaza London Gatwick. I was delighted to read your comments. We do strive to give excellent service and was pleased to share your feedback within the hotel. I am pleased that you found the hotel to be good value and the rooms...

Cambridge, United Kingdom
Reviewed 1 week ago NEW

Arrived early evening and parked up in the car park, checked in easily. The rooms were on the small side but fine for an over night stop. The rooms had everything needed and the beds were comfy. We had a nice meal in the restaurant and couldn't fault the service or food.

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Helpful?
Thank Donnaw42
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read your positive comments in regards to your overall visit and the services we provide. We do pride ourselves on our high standards of service and I was delighted that you found...

Brighton, United Kingdom
Reviewed 1 week ago

Stayed there 1 night February 2017 before flight out of Gatwick, efficient staff, clean (not massive) room, TV, fridge, comfortable bed, bathroom, a couple of restaurants, 5 mins to Crawley Leisure Park (many resturants). Courtesy bus (£3) to Gatwick South & North Terminals (15 mins).

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Helpful?
Thank delmac71
Natasha S, Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was pleased to read your positive comments in regards to your overall visit and the services we provide. We look forward to welcoming you back to the Hotel very soon. Kind Regards, Chiara Guarino Duty...

Portsmouth, United Kingdom
Reviewed 2 weeks ago

Booked the crown plaza as part of a deal with Purple Parking. Ideal location for catching and early morning flight. Only 10 minutes drive to purple parking car park. Reception staff very helpful and friendly. They arranged an early morning call for us. Room a bit on the small side but very clean and comfortable. The bed was great and...

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Helpful?
Thank charliegirl2015
Natasha S, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this review

Dear Guest, Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read your comments regarding the Hotel and it being perfect for when you are catching an early flight. I was pleased that you had a great stay with us and found the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more   less 

Additional Information about Crowne Plaza London-Gatwick Airport

Address: Langley Drive, Crawley RH11 7SX, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $69 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza London-Gatwick Airport 4*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, IHG, Booking.com and Expedia so you can book your Crowne Plaza London-Gatwick Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza Crawley
Crawley Crowne Plaza
Hotel Style:
#6 Luxury Hotel in Crawley
#14 Family Hotel in Crawley
#14 Romantic Hotel in Crawley
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza London-Gatwick Airport staff and other travelers.
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Questions? Get answers from Crowne Plaza London-Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Restaurant expensive so go to Toby Carvery five minutes walk from hotel.”
 of 5 bubbles charliegirl2015, 2 weeks ago | Read review
“Rooms away from lifts are quieter as are club rooms”
 of 5 bubbles 201rebeccaj, 2 weeks ago | Read review
“I was in an executive room which is a long walk from the lift - but worth it!”
  • Club room - worst thing was the view! Room was first rate.
  • Club room - worst thing was the view! Room was first rate.
  • Club room - worst thing was the view! Room was first rate.
  • Club room - worst thing was the view! Room was first rate.
 of 5 bubbles Chestertripper, Jan 10, 2017 | Read review
“Ask to check before accepting”
 of 5 bubbles U4424EAnatalies, Jan 5, 2017 | Read review
“6th floor is quiet, but beware of room 612”
 of 5 bubbles Melanie_888777, Dec 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question