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Premier Inn Gatwick Crawley Town West Hotel

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Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
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1 room 1 adult
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Premier Inn Gatwick Crawley Town West Hotel
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576 Reviews from our TripAdvisor Community

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Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is the 3rd time we have stayed at this premier inn. Lovely hotel, superb staff, excellent food, comfortable rooms. Will definitely use again. Ample parking, 15 minutes walk from Crawley town centre with plenty of high street shops plus indoor shopping mall. Plenty of other places to eat locally. We have also used this as a base to visit... More 

Helpful?
Thank Karshell
Nuneaton
1 review
5 of 5 stars Reviewed 1 week ago

Fabulous staff lovely food .good parking facilities second stay at this hotle highly recommend .rooms clean bed comfy room clean bathroom clean. shower was good .big tv free wfi is good and free want faster wife you can pay

Review collected in partnership with premierinn.com

Helpful?
Thank L5926KPmariab
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Altogether a very clean and comfortable hotel in an easy location. The staff were helpful and the free on site parking is a great advantage. Booking in advance online meant we got 2 nights for less than £80 which was a bargain. Will definitely stay again.

Review collected in partnership with premierinn.com

Helpful?
Thank Bexlunn
Southampton, England, United Kingdom
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here the night before a flight out of Gatwick. The hotel is conveniently located to the Airport and the room was a bargain for £40. The rooms and the hotel are very clean and modern. The reason though that I have marked this hotel down is due to the uncomfortable mattress and the noise of doors slamming all night... More 

Helpful?
Thank Mark B
Worcestershire, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 1, 2016

Having booked one nights accomodation for our new year long haul holiday from Gatwick we encountered a personal injury to my wife, we slipped and fell whilst on a walk back from Crawley town centre, this we later found to be a Brocken wrist, and caused a cancellation of our holiday, the staff went beyond there remit and could not... More 

Helpful?
Thank Peter C
Orlando, Florida
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed December 22, 2015

As usual, we picked this hotel based on the strong reviews on TripAdvisor. We were extremely disappointed. I thought the hotel would be closer to Gatwick, but in reality, it is approximately a 10-15 car ride away. The carpet throughout the hotel looks old and tired, and in need of deep cleaning. The food in the restaurant is average, at... More 

Helpful?
Thank JurisDr
WhitbreadHotels, Online Customer Services at Premier Inn Gatwick Crawley Town West Hotel, responded to this review

Hi JurisDr Thanks for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep and I'm really sorry your stay was less than relaxing. Your experience was far below our usual high standards and please be assured your feedback will be followed... More 

Lincoln, United Kingdom
2 reviews
5 of 5 stars Reviewed December 21, 2015

Very clean, friendly hotel, staff were courteous and polite and offered a great service, The room was large, clean and very comfortable, I would definitely stay again and I would definitely recommend.

Review collected in partnership with premierinn.com

Helpful?
Thank Sylvia S
Brecon, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 15, 2015 via mobile

This is our first stay at this particular branch having previously stayed at their Burgess Hill and Goffs park venues. We arrived on Sunday afternoon after a long drive, and on first impression the room was clean and spacious. Unfortunately just as we were beginning to unwind we discovered a used contraceptive on the floor just under the edge of... More 

Helpful?
Thank roreese53
WhitbreadHotels, Online Customer Service at Premier Inn Gatwick Crawley Town West Hotel, responded to this review

Hi there, Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve... More 

Solihull, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 14, 2015

I stopped here, arriving late at night , the staff were very friendly and ensured that as a single female I felt very secure Very clean and big room and the no noise at night , had a great night sleep Reasonable car park and although busy when I got there , there was still spaces Would definitely use again... More 

Review collected in partnership with premierinn.com

Helpful?
Thank csharonmary
Watford, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed December 8, 2015

As usual with Premier Inns, Room and Staff absolutely fine. Yes, the hotel is alongside a dual carriageway, but you'd have to have the hearing of an anxious bat for it to be an issue. The restaurant and bar area is very pleasant. The food however....The restaurant wasn't overly busy, and the service was reasonably quick enough, But the food... More 

Helpful?
Thank James B
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