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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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540 Reviews from our TripAdvisor Community

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There are newer reviews for Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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Showing 535: English reviews
Cardiff, United Kingdom
Reviewed 3 weeks ago

Stayed for two nights last week. Everything you would expect of a Premier Inn, friendly and helpful staff. The free 'grab and go; breakfast was a nice surprise. Will definitely be staying there again.

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Helpful?
Thank lrscymru
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you for your review. It's lovely to hear that our 'Grab & Go' Breakfast was a nice surprise. It's a real hit with guests, especially those wanting something quick on the go! We look forward to welcoming you back soon! Many Thanks Sian McPherson

Manchester, United Kingdom
Reviewed 3 weeks ago via mobile

For a last minute booking for 3 adults and a child, at only £47 we weren't complaining! The man on the front desk was more than happy to assist us, and directed us personally to our room, as we arrived late and we were all tired and ready for bed. In the morning there is a selection of sandwiches, pasteries,...

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Helpful?
Thank ecatherinee
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you very much for taking the time to review our hotel. We're pleased to hear you enjoyed every aspect of your stay, the team here work hard to ensure each stay is just perfect for all of our guests. We hope to welcome you back soon! Many Thanks Sian McPherson

Reviewed 4 weeks ago via mobile

Good value for money clean hotel. Would definitely recommend. Friendly staff, considering so close to the airport it was very quiet. Quick and easy check in. Friendly staff at reception. I would definitely come back.

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Helpful?
Thank Anm1208
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you for your review of your stay. We're pleased you enjoyed your stay, our team here work hard to ensure each guests stay is as comfortable as it can be. We hope to welcome you back soon! Many Thanks Sian McPherson

Reviewed 4 weeks ago

Firstly, the service was outstanding during the day. The staff member at the front desk, was pleasant, polite and very understanding of our difficult situation. The staff member consistently went above and beyond the call of duty, to make sure our stay was as comfortable as possible. He has made me a premier in user for life.

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1Thank Vafie S
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you very much for taking the time to review our hotel. It's always good to hear our Team Members are going that extra mile for you - i'll be pleased to pass the message onto him. Thanks again, and we hope to welcome you back in the neat future. Many Thanks Sian McPherson

Birmingham, United Kingdom
Reviewed 4 weeks ago

A complete bargain for the price we paid, free onsite parking, clean spacious room, comfortable bed, spare pillows and bathroom spotless. A good place to bed down for the night for easy airport access, staff were polite.

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Thank Thisisour0pinion
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you for taking the time to review our hotel. Our team work hard to ensure every part of your stay is as good as it can be. We hope to welcome you back in the near future. Many Thanks Sian McPherson

Mablethorpe, United Kingdom
Reviewed 5 weeks ago via mobile

Yet again they never fail me as with are last visit the staff are brilliant nothings a problem and always get a warm welcome the only difference was no cooked breakfast in the pub next door due to a change in management there but all the same premier Inn have supplemented the loss with a grab and go breakfast consist...

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Thank Terry G
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you for your kind review, it's good to see you back! I'll be sure to pass your comments onto Nathan too, it's always good to hear such good feedback about our Team Members! We look foward to welcoming you back in the near future we hope. Many Thanks Sian McPherson.

New Milton, United Kingdom
Reviewed February 9, 2017

We have stayed at this Premier Inn on many occasions and we have always been very happy with our rooms must say this time room very cold and unable to get it warm the room was clean and we had everything we needed found the reception staff not so friendly as normal we always get a welcome back but not...

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Helpful?
Thank Graham S
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for your review. We apologise for the temperature issues you had during your stay. There is a team member at reception 24 hours a day, and we would have been happy to take a look at it for you, or provide you with a portable heater for the night. We look forward to welcoming you back...

Redhill, United Kingdom
Reviewed February 7, 2017

Only criticism, is that the room was cold. The thermostat refused to accept my input. Everything else was very good. I was under strict time constraints in the morning, so I found the Costa Coffee and pastries very useful in reception.

Review collected in partnership with premierinn.com
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Helpful?
Thank Steve L
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for your review. We apologise that there was an issue with the temperature in your room. Please let us know at reception and we will look to solve the issue, or provide you with a temporary heater in the meantime. Many Thanks Sian McPherson

Belfast, United Kingdom
Reviewed February 5, 2017 via mobile

Have stayed here three times now and always has been great as was the room this time but....my first time with a ground floor room directly below someone who spent most of the night pacing the floor in room above. Would definitely book and stay here again but will now always ask for a second floor room. It's strange that...

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Helpful?
Thank Peter G
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We apologise for the noise issues you experienced. We have someone on reception 24 hours a day, and should any noise issues arise, please come and let us know, and we will be more than happy to speak to the room in question to keep the noise down....

Maidstone, United Kingdom
Reviewed February 4, 2017

Stayed here recently on our way abroad. Lovely ladies on reception, nothing too much trouble. Room excellent. Very clean, comfortable, what more could you ask for. Can't understand people who moan about the grab and go breakfast. It's included in the very reasonable price paid for the room and perfectly adequate. Had a pleasant meal in the Parson's Pig next...

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Thank Thatsawelcome
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for your review. It's wonderful to hear you had a clean comfortable stay, we work hard to ensure this is how it should be for all of our guests. We can only apologise for the language by the pub next door, we will always endeavour to speak to those involved, or to speak to the pub...

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Amenities

Highlights
  • Restaurant
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre ... more   less 

Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

Address: 1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $62 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport East (Balcombe Road) Hotel 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley
Hotel Style:
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
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Questions & Answers

Here's what travelers have asked, with answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and other travelers.
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Questions? Get answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Talk to Nathan, he will ensure your stay is amazing.”
 of 5 bubbles vafies, 4 weeks ago | Read review
“Always ask for a high floor”
 of 5 bubbles 545grahams, Feb 9, 2017 | Read review
“No lift in the building.”
 of 5 bubbles denandmark, Nov 21, 2016 | Read review
“I believe all rooms have been refurbished and we had room 14 overlooking trees and garden.”
 of 5 bubbles ZippyandT, Nov 8, 2016 | Read review
“Rooms at far end of the building away from reception are quieter”
 of 5 bubbles gatpatandallthat, Sep 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question