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ibis London Gatwick Airport Hotel

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County Oak London Road, Crawley RH10 9GY England
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 05/14/2022.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (244)
Room & Suite (121)
Dining (22)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ibis London Gatwick Airport Hotel
Updated 04/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 29 hotels in Crawley
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
PLEASE NOTE THAT IBIS LONDON GATWICK AIRPORT IS CURRENTLY CLOSED FOR RENOVATION. Ibis London Gatwick Airport is ideally located less than 5 min from all terminals (private shuttle from 5 a.m. to 11.30 p.m. on request), M23 (Jct 10), links to M25, A23 and A217, walking distance from the Manor Royal industrial estate (training centre,Oxford Aviation Academy, Virgin Atlantic base), 30 min by train from London (Gatwick Express), and 45 min from St Pancras international station. All rooms offer ensuite with shower, high speed internet, airport parking (long and short term).
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Baggage storage
Newspaper
24-hour check-in
24-hour front desk
Secured parking
Wifi
Restaurant
Breakfast buffet
Complimentary tea
Kids' meals
Snack bar
Non-smoking hotel
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Room features
Housekeeping
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, French, Spanish, Chinese and 4 more
2495Reviews70Q+A100Room tips
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Popular mentions
AJS753 wrote a review Jan 2021
Sutton, United Kingdom
Cleanliness Exceptional, both in room and public area. Room comfortable. Had a good nights sleep. Check in and check out smooth. The receptionist (Vaiva) very professional and customer focused, a credit to the hotel, Limited menu for food due to current restrictions but the best was provided considering the circumstances.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from David Tucker, General Manager at ibis London Gatwick Airport Hotel
Responded Jan 7, 2021
Dear Guest Thank you for your lovely feedback. It's great to see that you enjoyed your time at the hotel. Vaiva is indeed a credit to the hotel and given the circumstances and certain limitations we pride ourselves on still providing the best possible customer service. We hope to welcome you back again soon. Many Thanks David
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Red Baron wrote a review Dec 2020
United Kingdom
Positives: -Staff were lovely so that's a big plus! -Inside parking -Quiet Negatives: -Room was really cold and I just couldn't get it warm even with the heater on all day. -Bed was very hard for me and the decor was a bit strange in my opinion. -No bath. -Parking was on the steep side at £10 a day and wasn't included with stay. I was there for 4 nights as was taking exams close by, the staff were very kind and helpful so that's a huge plus for me. Covid precautions were good which put my mind at rest.
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Date of stay: December 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from David Tucker, General Manager at ibis London Gatwick Airport Hotel
Responded Jan 7, 2021
Dear Guest Thanks very much for your feedback, it's always nice to receive positive feedback particularly regarding the staff, I will share your comments with them. I am sorry the rooms weren't quite to your liking. We were experiencing some issues with the heating during the time of your stay which I can only apologise for, this has now been fixed. Kind Regards David
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Benjamin D wrote a review Aug 2020
London, United Kingdom
Very convenient hotel, great rooms and facilities. You’ll find shops next to the hotel, always nice to have somewhere to go around when staying next to an airport. The hotel is not far at all from the airport, a public bus takes you there from the airport very quickly.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from David Tucker, General Manager at ibis London Gatwick Airport Hotel
Responded Jan 7, 2021
Dear Benjamin Thanks very much for taking the time to give feedback on your stay. We hope to welcome you back soon. Kind Regards David
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Mr&MrsEdwards wrote a review Aug 2020
Ipswich, United Kingdom
Stayed here one night prior to a flight. John was extremely polite and prompt with all requests, the check in and provided us with any information we needed. Food was a limited menu but what we had was extremely tasty. Room was very clean and comfortable - the only thing was the bathroom absolutely reeking of drain but it wasn’t an inconvenience. Overall would definitely recommend.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from David Tucker, General Manager at ibis London Gatwick Airport Hotel
Responded Aug 12, 2020
Dear Guest Thanks for taking the time to provide this feedback. It's great to see that you enjoyed your stay with us. My apologies for the smell in the bathroom, I have ensured this has been looked into. Kind Regards David
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shazzzalongley wrote a review Apr 2020
Cambridge, New Zealand
+1
We stayed here the night before a flight and had three rooms booked. As we checked in the staff member did not even speak to us just pointed to an I pad which asked for our car registration and handed us a key. No hello, no welcome? Not a good start. We put our luggage in our room which looked comfortable as it had all of the amenities that you would expect. We went to the restaurant in the foyer of the hotel for dinner. The young staff member who was taking orders and waiting on tables looked completely overwhelmed. He dropped a plate of food and covered everyone on our table with chilli sauce. We had no apology and when asked if we could get a top cleaned as it was covered in sauce was told no. The food was ok, nothing special the thing that stood out at the Ibis is the complete lack of customer service but the room was fine. The hotel is really close to the airport which is a plus.
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Date of stay: February 2020
Value
Location
Service
1 Helpful vote
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Response from David Tucker, General Manager at ibis London Gatwick Airport Hotel
Responded Aug 26, 2020
Dear Guest Thanks for your feedback which I have taken on board and will address the issues that you have raised. Kind Regards David
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PRICE RANGE
$60 - $139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis london gatwick airport hotel crawley, ibis hotel crawley, accor london gatwick airport
LOCATION
United KingdomEnglandWest SussexCrawley
NUMBER OF ROOMS
141
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Frequently Asked Questions about ibis London Gatwick Airport Hotel
Which popular attractions are close to ibis London Gatwick Airport Hotel?
Nearby attractions include Tulleys Escape Rooms & Games (3.9 miles), Gatwick Escape Rooms (2.6 miles), and Southern Pursuits (3.7 miles).
What are some of the property amenities at ibis London Gatwick Airport Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at ibis London Gatwick Airport Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at ibis London Gatwick Airport Hotel?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to ibis London Gatwick Airport Hotel?
Conveniently located restaurants include Sage, Zeno Restaurant, and Shiraz Bar & Mediterranean Restaurant.
Does ibis London Gatwick Airport Hotel have an airport shuttle?
Yes, ibis London Gatwick Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at ibis London Gatwick Airport Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, Chinese, Portuguese, and Dutch.
Are there any historical sites close to ibis London Gatwick Airport Hotel?
Many travelers enjoy visiting Standen (7.7 miles), The Deepdene Trail (8.8 miles), and Sackville College (7.9 miles).
Is ibis London Gatwick Airport Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.