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Ibis London Gatwick Airport

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1,998 Reviews from our TripAdvisor Community

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Showing 1,750: English reviews
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Swansea, United Kingdom
Reviewed yesterday NEW

Firstly, the location is excellent for Gatwick airport. Easy to find and everything was very efficient and smooth. Staff were very friendly and helpful. The room was nice and as expected. The bed was comfortable. There was some construction happening in the hotel, we were told about this at check-in and it was quite loud in the morning, although it...

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Helpful?
Thank Jess W
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to ibis London Gatwick Airport very soon. Kind regards, Sam White, General Manager

Crawley, United Kingdom
Reviewed 2 days ago NEW

Staff very good to a point ,did not tell us we had to wait by the road side for the bus to the airport. We have used their bus before that would pull into the front of the hotel.So we had to use the local bus service......

Review collected in partnership with Ibis Hotels
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Helpful?
Thank terenceo651
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at ibis London Gatwick Airport. Kind regards, Sam White, General Manager

harefield
Reviewed 3 days ago NEW

Could not drain water from sink , repaired myself .. They offered to change the room but we had un packed . I repaired it myself .They were friendly enough but could not even offer compensation .disappointing as I use Ibis often

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Helpful?
Thank barry976
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Thank you for taking the time to tell us about your experience at the ibis London Gatwick Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate...

Taunton, United Kingdom
Reviewed 4 days ago NEW

Room is clean and functional for an airport stopover . Quick check in and friendly staff in all departments . The tv in our room stopped working and the drinks are pricey . A taxi to the airport is only a couple of £s more expensive than the bus service .

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Helpful?
Thank Peter M
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at ibis London Gatwick Airport. Kind regards, Sam White, General Manager

East Kirkby, United Kingdom
Reviewed 6 days ago NEW

The only reason I did not give this 5 stars is because it was not made clear on the web page or when I booked over the phone that there was a £7 charge for parking the car. The room was clean and had plenty of room. As we were arriving after midnight it was necessary to book on the...

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Helpful?
Thank LesleyB1958
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Sam White, General Manager

London, United Kingdom
Reviewed 2 weeks ago

We stayed at the Ibis Gatwick for one night prior to catching a flight in January. We had a standard room, which was big enough, had a large, comfortable bed, and was cosy enough with tea-making facilities, tv etc. and a bar and restaurant downstairs if required. We had breakfast and it was great. They run a bus to the...

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Helpful?
Thank JohnBoy582
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Milton Keynes, United Kingdom
Reviewed 2 weeks ago via mobile

I was a bit bothered that it was not clear/well advertised that the shuttle costs £3 each way. I called the hotel twice and was never warned. Also not welcoming to walk into a hotel smelling of ketchup. As others have noted, the hotel is being renovated. Initially I was given a room smelling of paint. But was moved to...

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Helpful?
Thank bbatiz
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

We at the ibis London Gatwick Airport very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all of your comments, we look forward to welcoming you back in the near future. Kind regards, Sam White, General Manager

Canterbury, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here for the duration of my cabin crew training it's a great location if your training with virgin Atlantic it's a 5 minute walk from the base & it's much cheaper than the premier inn. I really enjoyed my stay here the staff are superbly friendly they make the hotel everyone is just loverly! Rooms are well equipped nice...

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Helpful?
Thank C H
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Hampshire
Reviewed 2 weeks ago

We stayed at this ibis hotel recently before an early flight from Gatwick. Very friendly and efficient staff. Nice bar, friendly staff. Our room was clean and modern. Very reasonable price with parking and we were met at the airport with the car on our return.

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Helpful?
Thank Julie O
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

I’m so glad that you had an enjoyable time during your stay at ibis London Gatwick Airport. I hope we can welcome you back to the property in the near future. Kind regards, Sam White, General Manager

United States
Reviewed 2 weeks ago

Good value close to the airport. Fast check in. Quite, safe, and clean. The bus was 3 pounds each way. Only slight negative is that buses only ran every 30 minutes when I arrived to the airport after 10pm. I just missed a bus when I got to the stop so it was a bit of a wait.

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Helpful?
Thank kmsmith8
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

I’m so glad that you had an enjoyable time during your stay at ibis London Gatwick Airport. I hope we can welcome you back to the property in the near future. Kind regards, Sam White, General Manager

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Ibis London Gatwick Airport is ideally located less than 5 min from all terminals (private shuttle from 5 a.m. to 11.30 p.m. on request), M23 (Jct 10), links to M25, A23 and A217, walking distance from the Manor Royal industrial estate (training centre,Oxford Aviation Academy, Virgin Atlantic base), 30 min by train from London (Gatwick Express), and 45 min from St Pancras international station. All rooms offer ensuite with shower, high speed internet, pay TV, airport parking (long and short term). ... more   less 

Additional Information about Ibis London Gatwick Airport

Address: London Road | County Oak, Crawley RH10 9GY, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $50 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis London Gatwick Airport 2*
Number of rooms: 141
Reservation Options:
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Also Known As:
Ibis London Gatwick Airport Hotel Crawley
Ibis Hotel Crawley
Accor London Gatwick Airport
Hotel Style:
#9 Romantic Hotel in Crawley
#10 Business Hotel in Crawley
#11 Family Hotel in Crawley
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Questions & Answers

Here's what travelers have asked, with answers from Ibis London Gatwick Airport staff and other travelers.
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Questions? Get answers from Ibis London Gatwick Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“None . Make sure room is ok because u unpack”
 of 5 bubbles barry976, 3 days ago | Read review
“Good soundproofing so not noisy in our room”
 of 5 bubbles LesleyB1958, 6 days ago | Read review
“High floor was very quiet”
 of 5 bubbles oggiHampshire, 2 weeks ago | Read review
“I'm staying at the 5th floor...”
 of 5 bubbles booy2014, 3 weeks ago | Read review
“Have a beer or two then turn in part of the relaxation regime.”
 of 5 bubbles DETONATOR, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question