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Ibis London Gatwick Airport

London Rd | County Oak, Crawley RH10 9GY, England
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1,815 Reviews from our TripAdvisor Community

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Showing 1,583: English reviews
London, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed here for a wedding nearby for two nights. On one of the nights, there was no hot water. When we complained, the man on reception told me that I would need to speak to the manager if I was unhappy and gave me his card. I was extremely infuriated to find out later on that there were providing... More 

Helpful?
Thank kako2510
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Me and my fiance stayed at this hotel the night before we flew from the south terminal of Gatwick Airport. We got a fantastic deal from a online website ruffly 6 months before departure for £46, which we thought was more than reasonable. On the day it was £110 for a room. The hotel room was fantastic! Massive double bed... More 

Helpful?
Thank Andy M
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

I’m so glad that you had an enjoyable time during your stay at ibis London Gatwick Airport. I hope we can welcome you back to the property in the near future. Kind regards, Sam White, General Manager More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here before travelling to Mexico just over 2 weeks ago and although the hotel was clean and friendly and modern we arrived at 10pm at night and could only order from a night menu which was fine however we payed £10 for pizza that is actually a frozen pizza from tesco that I usually buy for £3.99!! It... More 

Helpful?
1 Thank EmmaWilliams056
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Thank you for taking the time to tell us about your experience at the ibis London Gatwick Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed one night with parking package before a flight. Check in was prolonged by technology hitches. Otherwise everything went well. Room was very comfortable and the hotel/parking were convenient and efficient.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Barbara C
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at ibis London Gatwick Airport. I hope we can be part of your future travel plans. Kind regards, Sam White, General Manager More 

Santa Cruz, California
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was quite small, but big enough. It was clean and the bed was comfortable. They are very helpful to travelers coming in at all hours. The desk clerk on duty when I dragged my bones late was very helpful and made sure that I got a wake up call for the next day. Be sure you look at... More 

Helpful?
Thank Mole88
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to ibis London Gatwick Airport very soon. Kind regards, Sam White, General Manager More 

Taunton, United Kingdom
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for one night and was exactly what we needed ready for our flight the next day. We had a twin room and found there was plenty of room and everything was clean and tidy. I didn't agree on the breakfast price do we didn't add this on but you can find a Tesco express across the road which has... More 

Helpful?
Thank Meleke10
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at ibis London Gatwick Airport. Kind regards, Sam White, General Manager More 

Sydney, Australia
Level Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 1 week ago

Taking a shuttle bus from the airport (south terminal), it takes 15 minutes to get there and 7 minutes to return, leaving every 30 minutes from 4am. The desk service staff were efficient and helpful, providing shuttle bus confirmation and a wake-up call. The bed and pillows were ok and it had your typical modular bathroom and toilet. The carpet... More 

Helpful?
Thank Peter J
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Sam White, General Manager More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was a great night stay before my flight to france. We arrived very late around midnight and guy names Rokas checked us in, he was very helpful, sorted out pizzas and drinks. Breakfast was available from 6am and it was great selection of cooked english and continental. Shuttle runs every 20 min and i we far as i remember... More 

Helpful?
Thank Kristina S
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

Thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the ibis London Gatwick Airport again very soon. Kind regards, Sam White, General Manager More 

Greater London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent value ..very convenient .. Shuttle bus was easy ... Reception staff ( Laura) were beyond helpful .. Room was clean and very adequate for a quick one night stop .. Restaurant again was very adequate and the parking was the best service and I would strongly recommend it ..

Review collected in partnership with Ibis Hotels

Helpful?
Thank Meliymay
GMibis1889, General Manager at Ibis London Gatwick Airport, responded to this review

We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Laura. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Airport Transportation
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Ibis London Gatwick Airport is ideally located less than 5 min from all terminals (private shuttle from 5 a.m. to 11.30 p.m. on request), M23 (Jct 10), links to M25, A23 and A217, walking distance from the Manor Royal industrial estate (training centre,Oxford Aviation Academy, Virgin Atlantic base), 30 min by train from London (Gatwick Express), and 45 min from St Pancras international station. All rooms offer ensuite with shower, high speed internet, pay TV, airport parking (long and short term). ... more   less 

Additional Information about Ibis London Gatwick Airport

Address: London Rd | County Oak, Crawley RH10 9GY, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $56 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis London Gatwick Airport 2*
Number of rooms: 141
Reservation Options:
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Also Known As:
Ibis London Gatwick Airport Hotel Crawley
Ibis Hotel Crawley
Accor London Gatwick Airport
Hotel Style:
#9 Romantic Hotel in Crawley
#10 Business Hotel in Crawley
#11 Family Hotel in Crawley
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