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Arora Hotel Gatwick / Crawley

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Arora Hotel Gatwick \/ Crawley
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1,786 Reviews from our TripAdvisor Community

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Showing 1,731: English reviews
Crawley, United Kingdom
2 reviews
1 of 5 stars Reviewed yesterday NEW

the bed was really uncomfortable. the room was not clean, i am very disappointed considering this was the night of our wedding and we thought we had chosen one of the better hotels in crawley, i wish i had stayed in the travel lodge

Review collected in partnership with this hotel

Helpful?
Thank Kerry-ann S
Oxford, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed yesterday NEW

Hotel is reasonably pleasant, room was clean and tidy and well laid out. My major issue however is that the 'free' internet was absolutely unusable at 128k. Additionally the breakfast is overpriced at £16.

Helpful?
Thank Fletch300
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Where do I start? Stayed at the Arora on 18th /19th August for our wedding...from the moment I arrived at the desk to check in where I was greeted by a very professional gentleman I was made to feel so welcome.. I had arranged to meet my family in Morgans Pub where we enjoyed very tasty bar food over a... More 

Helpful?
Thank Anne M
Eastbourne, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I paid £66 for a superior double on a Friday night, can't remember last time I spent less than that on a hotel. However I feel like I got a lot more than I paid for-parking underneath was really handy, hotel was immaculate-lobby/common areas as well as the room. Staff were really professional/friendly. Small error in providing a single bed... More 

Helpful?
Thank trob84
Dublin, Ireland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed in this hotel on many occasions when travelling on business. I have always found it to be a comfortable stay with good facilities, but the customer service has always stood out. The hotel once again proved the point on my most recent visit last week, where I needed some help with a request regarding my room. The... More 

Helpful?
Thank Jazzchord
South of England
Level Contributor
101 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Attended a meeting and wished to eat for lunch. Restaurant empty and only a few tables in Palm Bar area occupied. As some of the party wished to eat from the main restaurant menu and some only wanted a lighter lunch and to choose from the Palm Bar menu we were at a complete loss as to why the female... More 

Helpful?
1 Thank Travel_Undercover
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. First and foremost please accept my sincere apologies as I was disappointed to read about your experience on your last visit. We strive to deliver a high level of service throughout all our outlets and do our utmost to provide a luxury experience... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

I checked out before I checked in. Perhaps I am being péit; however to have water extinguishers 'guarding' an electrical entrance door presents and un safe enviornment to my mind. Foam extinguishers are the standard apprataus in the event of fire. I believed I wouldn't be safe in my room particularly when I asked the DM if she was aware... More 

Helpful?
2 Thank Diarmuid R
Southampton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Have stayed a couple of times for work, just one night. Rooms really comfy, air con all night was great. Room service food very good, limited choice but for one night not a problem. Breakfast is a bit hectic so go early. Mix of people - business and people staying before flying out. Its a very large hotel so a... More 

Helpful?
1 Thank fr0ggie62
Level Contributor
100 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We've stayed here multiple times now and I thorny don't know how they do it. Every time we stay it just gets better and better constantly surpassing any and every expectation we ever have! By far our warmest welcome to date by Pedro, incredibly friendly and helpful and extremely thorough and efficient with a genuine personal touch we never experience... More 

Helpful?
Thank holidaylover1711
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you very much for sharing your feedback about your most recent visit to the Arora Hotel Gatwick Crawley and for your loyalty. I am thrilled to read about your experience in our Hotel and that you chose our hotel to spend such a special date and that we surpassed your expectations. Please let me congratulate you for... More 

UK
1 review
3 of 5 stars Reviewed 4 days ago NEW

Room was nice and clean, didn't try the food as could see it was expensive. We found the female reception staff very cold, no warm welcoming, helpful approach and I'm not the kind of person who would normally complain, but was made to feel uncomfortable. Had booked to stay there before and after our holiday, with parking (parking ok on... More 

Helpful?
Thank Dougal21
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. First and foremost please accept my apologies as I was disappointed to read that your experience on your last visit did not meet your expectations. As Trip Advisor is totally anonymous, I would be grateful if you could at your convenience contact... More 

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more   less 

Additional Information about Arora Hotel Gatwick / Crawley

Address: Southgate Avenue, Crawley RH10 6LW, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $75 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
Number of rooms: 432
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Also Known As:
Arora International Gatwick Crawley
Hotel Style:
#2 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#8 Family Hotel in Crawley
#11 Business Hotel in Crawley
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