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Sofitel London Gatwick

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Sofitel London Gatwick
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6,043 Reviews from our TripAdvisor Community

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Showing 5,875: English reviews
Retford, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for one night prior to a flight. The room was beautiful and modern with a tv in the bathroom. The restaurant was unexpected, as i had a taster menu and the food was so so good. would recommend to anyone and everyone. A very rare find for an airport hotel.

Helpful?
Thank DJK1511
Teignmouth, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

With an early morning flight, staying the night before at the Sofitel ensures a great start to the holiday. Efficient check-in, easy parking and a good restaurant, an early morning flight is not a problem. Short walk from the hotel to the terminal. Unexpected upgrade as guest of the day was a very welcome bonus.

Helpful?
Thank marg494
Manchester, United Kingdom
Level Contributor
914 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 404 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The Sofitel chain maintains a good high standard. I prefer Heathrow rather than Gatwick but this hotel delivers what you require in terms of friendly and efficient staff, very clean rooms with comfy beds that will help you start or finish your trip. For us we did both. Flight times meant a stay before and after our holidays but everything... More 

Helpful?
Thank CorneliusfudgeGM
Sydney, Australia
Level Contributor
132 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

This was our first visit to Sofitel at Gatwick airport. We returned our rental car and walked to the hotel. Very professional and friendly staff and the check in was prompt. I had asked for a room with a walk in shower as I try to avoid climbing into a bath to shower. I was given a disabled room as... More 

Helpful?
Thank welldone99
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review

Bonjour welldone99, Thank you for taking the time to tell us about your experience at Sofitel London Gatwick. We are regularly praised for delivering excellent service but it seems on this occasion we fell short of your expectations. I would appreciate the opportunity to better understand your feedback, please contact our guest relations department at guestrelations@sofitelgatwick.com Thank you again for... More 

PLYMOUTH DEVON
Level Contributor
128 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had an overnight stay here before our holiday booking on the Park and Stay programme, The reception staff Manuel was excellent and sorted out five rooms and car parking efficiently and was so good, We decided to eat in the Asian Restaurant where the food was superb and we enjoyed it all, Great stay and great staff,

Helpful?
Thank SBFRANKFORT
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review

Bonjour SBFRANKFORT, I am delighted to read your post relating to your recent stay. Thank you for your appreciative comments and your 5 star review. Your kind words will be passed on to our Ambassador and he will be praised for excellent customer service. We very much appreciate your feedback, and we hope your next visit will be as pleasant... More 

London, United Kingdom
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here as part of a stay and park package booked through holiday extras. It turned out to be excellent value. When we arrived at the hotel, we had a very pleasant welcome from the person who took our luggage and then the lady at checkin was very helpful. The room was quite small but had everything you needed.... More 

Helpful?
Thank ClaireM186338
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review

Bonjour ClaireM186338, Thank you for sharing your experience and providing us with your positive yet constructive feedback. I am glad to hear that you found our accommodation and location to your satisfaction. We appreciate your sharing your comments and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim... More 

Marlow, United Kingdom
Level Contributor
82 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have now stayed at this hotel several times, purely because of it's location and the ease of the parking whilst away. Check in for us and car was so very easy and in the morning it's such a short walk straight into the North Terminal. There was a slight problem with our room but I called housekeeping who came... More 

Helpful?
Thank EnglishLady
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review

Bonjour EnglishLady, Thank you for sharing your experience and providing us with your positive yet constructive feedback. I am sure that this feedback will serve as an encouragement to our Ambassadors as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back to Sofitel London Gatwick in the near future Sincerely, Tim... More 

Brighton, United Kingdom
Level Contributor
132 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

A very disappointing and potentially dangerous stay at this hotel which underwhelmed us. A room with a walk in shower/wet room was requested and booked well ahead of our travel date. The room, without breakfast cost 116 GBP for one night in what was a bog standard hotel bedroom. The hotel was unable to offer the requested facilities for a... More 

Helpful?
1 Thank jmbrighton
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review

Bonjour jmbrighton, Thank you for taking the time to tell us about your experience at Sofitel London Gatwick. We are regularly praised for delivering excellent service but it seems on this occasion we fell short of your expectations. I would appreciate the opportunity to better understand your feedback, please contact our guest relations department at guestrelations@sofitelgatwick.com Thank you again for... More 

Paris
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was flying out if gatwick very early so decided to book a parking and overnight stay at the hotel. It was the most expensive of the hotels but I knew that it was directly opposite the terminal so had very little walking. My car was collected from outside the main door which was great not having to find a... More 

Helpful?
Thank Alison R
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review

Bonjour Alison R, Thank you posting your comments relating to your most recent stay at the hotel. I am glad to hear that you found our accommodation and location to your satisfaction. We are always striving to improve standards within the hotel and we are very grateful for additional suggestions, therefore your feedback is very important to us. Thank you... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We needed to travel to Europe for a family event and as the flight was very early in the morning we decided to stay at the Sofitel the night before. You can easily park at the hotel and the check in was speedy and the staff very friendly. We only had a small bar snack but the puddings were delicious.... More 

Helpful?
Thank Dutch_lady_traveller
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review

Bonjour Dutch_lady_traveller, Thank you for posting your comments relating to the most recent stay at the hotel. I am delighted to hear that you found our hospitality and location to your satisfaction. Thank you again for sharing your experience, and I hope your next visits will be as pleasant as the recent one. We are looking forward to welcoming you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 

Additional Information about Sofitel London Gatwick

Address: North Terminal, Gatwick Airport, Crawley RH6 0PH, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $128 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Reservation Options:
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
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