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Hotel Hilton London Gatwick Airport

South Terminal Gatwick Airport, Crawley RH6 0LL England
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Traveler (1928)
Room & Suite (790)
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About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
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Property amenities
Paid private parking nearby
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Parking
Wifi
Public wifi
Paid wifi
Paid internet
Internet
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
Hotel links
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Special Offer:Advance Purchase
Hotel deals

Location

Full view
49Car recommended
Grade: 49 out of 100
26Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
9,782Reviews156Q+A100Room tips
Traveler rating
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Popular mentions
Was delayed by 9 hours with BA so missed two connection flights and was put up for the night.....well free meal was disgusting, food looked like it had been on the hot plate for a week, pizza and lasagna was that tough even a steak knife would have struggled, as for the room, very tired and smelt like the orangutan section in the zoo....need I say more, well yes, stay in Premier Inn down the road , much better 🤦🏼‍♂️😡
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Hotel's Favorite
Staying in a hotel that’s part of the airport itself ie no tedious and expensive shuttle buses is integral to my coping strategy for early morning flights. So staying at the Gatwick Hilton was a no brainer for our recent departure from south terminal. Lots of other passengers seem to share this view as we arrived at a busy time. But we didn’t have to wait long because after checking in on line our key cards had been prepared in advance and given to us whilst in the queue - a great idea. The hotel has all the usual Hilton brand values - well equipped, spacious rooms, quiet and efficiently run. We had a nice dinner in Amy’s restaurant which also has a welcoming bar. All in all a v pleasant hotel that we would be happy to return to.
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Response from KaraMonteiro, General Manager at Hotel Hilton London Gatwick Airport
Responded Jun 9, 2019
Dear 38PaulR38, thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. I was also delighted to read your very kind and positive feedback and that you would stay again and thank you for saying so. Also the hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome and comfortable. We hope to have your continued support. Kindest regards, Kara Monteiro, General Manager
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So had the best meal ever at Amy’s which was fantastic best steak outside London :-) the staff were fantastic too catering to your needs :-) and Penko the manager does everything to help the customer :-)
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Booked the Hilton on a non-refundable basis as a pre-early flight stay, then got caught out by Thomas Cook going down - fortunately managed to re-book another holiday for the same date, albeit with an afternoon flight - so didn't really need the hotel. We decided to stay anyway for a relaxing start to our holiday. On arrival we had a brief wait at reception, and the lady at check-in offered us complimentary drinks vouchers for our wait. Check-in was efficient & friendly - we were made to feel special. We had not originally booked breakfast due to a very early flight, so we asked about adding breakfast to the booking, at which point the receptionist asked if we would rather have complimentary breakfast vouchers, so we accepted them thankfully. We had already booked our specific room & were pleased to find that it was very comfortable & very quiet with all the facilities we required for a night's stay. We went down for drinks in the lobby bar, but there were no seats available, so a staff member suggested that we sat in the Costa coffee shop, however we decided to wait for someone to leave as the ambience in Costa (bright lights & dining chairs) was not what we were looking for. Breakfast the next morning was excellent & relaxing with attentive staff. It was easy to walk/monorail across to North Terminal. Our original Thomas Cook booking had been via South Terminal which was why we booked the Hilton, but it was no problem to take the monorail to North. We would happily book again.
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Response from KaraMonteiro, General Manager at Hotel Hilton London Gatwick Airport
Responded 2 days ago
Thank you for choosing our hotel for your accommodation and for the great score which I am truly grateful for. I was also delighted to read your very kind and positive feedback and that you would stay again and thank you for saying so. Also I am delighted to confirm that we have started a refurbishment program which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make any wrongs right and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards, Kara Monteiro, General Manager
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Stayed for one night before a flight to Mexico. Fantastic service, food and excellent staff. Thank you to susana, Adrian, Simon, Hugo and livia at Charlie's fry bar xXxXxXx xxx #goodfood #greatservice
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Response from KaraMonteiro, General Manager at Hotel Hilton London Gatwick Airport
Responded 2 days ago
Dear Looby L: Thank you for choosing our hotel for your accommodation: I was absolutely delighted and very grateful to see the score given and to read your very kind and positive comments regarding the team. As a direct result they will all be part recipient of the reward scheme we have and thank you on their behalf. I am likewise delighted to confirm that we have started a refurbishment program which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you continue to make every effort to rectify any issues and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards, Kara Monteiro, General Manager
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Previous
PRICE RANGE
$87 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton london gatwick airport hotel lowfield heath, hilton hotel lowfield heath, hilton lowfield heath, lowfield heath hilton
LOCATION
United KingdomEnglandCrawley
NUMBER OF ROOMS
821
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Frequently Asked Questions about Hotel Hilton London Gatwick Airport
Which popular attractions are close to Hotel Hilton London Gatwick Airport?
Nearby attractions include The London Bar (0.3 miles).
What are some of the property amenities at Hotel Hilton London Gatwick Airport?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hotel Hilton London Gatwick Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Hilton London Gatwick Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Hilton London Gatwick Airport?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Hilton London Gatwick Airport?
Conveniently located restaurants include JaiHo at The Coppingham Arms, Giraffe, and Grain Store Cafe & Bar.
Are there opportunities to exercise at Hotel Hilton London Gatwick Airport?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Hilton London Gatwick Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Hilton London Gatwick Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Hilton London Gatwick Airport?
Many travelers enjoy visiting Standen (7.1 miles), The Deepdene Trail (8.8 miles), and Sackville College (7.0 miles).
Is Hotel Hilton London Gatwick Airport accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.