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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
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Hilton London Gatwick Airport
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6,543 Reviews from our TripAdvisor Community

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Showing 6,322: English reviews
Winchester, United Kingdom
Reviewed yesterday NEW

I like staying here and probably spend between 25 and 35 nights a year there. As I have my office close I will always have a car with me. Parking is very limited. When you get a space it ok, the fee for the overnight stay under £20 ( expensive) If the car park is full, you have a problem:...

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Helpful?
Thank AStrachwitz
Barbados
Reviewed yesterday NEW

After a smooth check-in I went to my room and it had a sour odor throughout the room and it was worse in the bathroom. I wondered if I should say anything as I was only staying for the night and I didn't want to cause trouble. I went downstairs to have diner and I thought I would go to...

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Helpful?
Thank BusinessTravelerBGI
Zierikzee, The Netherlands
Reviewed 2 days ago NEW

We stayed for one night to wait for our connecting flight. The hotel is close to the terminal and we had a really good sized room for the three of us. The lady at the reception gave us complementary internet access which was very nice of her. She recognized the importance of wifi for my children. The beds were great...

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Helpful?
Thank 470lk
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and to read your very positive feedback and thank you so very much. I am so very grateful for your confidence. We look forward to welcoming you back with us in 2017. Kindest regards, Remco Norden General Manager

Southampton, United Kingdom
Reviewed 2 days ago NEWvia mobile

Very comfy bed and spacious room. Service was very welcoming. One point though the restaurants were very expensive. We did try the sports bar but that was very busy so opted to walk over to the south terminal where there was the option of weatherspoons, giraffe etc. also a M&S food handy for bottles of water and snacks.

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Helpful?
Thank Charlotte S
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and to read your very positive feedback and thank you so very much. Pricing however is directed by Hilton as a company and not made locally at hotel level. I do hope that we will have the pleasure of welcoming you back...

Edinburgh, Scotland
Reviewed 3 days ago NEW

My wife and I ended up here for an overnight following a 24 hours delay to our outbound flight. Based at the South Terminal, this is a good airport hotel. We were in a new annexe, the room was spacious with all the facilities required for an overnight stop. Some of the rooms are a long way from reception and...

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Helpful?
Thank Alastair_8
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so much for your post and the very positive feedback which is most appreciated. I hope we will have the pleasure of welcoming you back to this hotel by choice next time? Very best regards, Remco Norden General Manager

Reviewed 4 days ago NEWvia mobile

This hotel's proximity to the aiport makes it an ideal place for a traveller. Our room was very spacious and clean. Although the hotel was very busy, check-in was smooth and the front desk staff were very friendly. Breakfast has always been the hallmark of my stay in any Hilton but on this occassion, I found the breakfast to be...

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Helpful?
1Thank Aisha A
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was sorry to learn that we did not fully reach expectation on this occasion and please accept my apologies. Your feedback has been shared with the relevant managers for review and action. We are grateful to you and do hope we will have the pleasure of welcoming you back with...

england
Reviewed 4 days ago NEW

Stayed here the night befire our holiday. Upgraded our room so goodness knows what the standard rooms were like. Room was poorly furnished, bathroom needed total over hall and had not been cleaned properly with hairs all round the sink area. Have stayed in much better travel lodges. Had a meal in the restaurant, very expensive for a motorway service...

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Helpful?
1Thank bluebellengland
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post. I was concerned to read your feedback and rest assured that I will be discussing your comments with my team. I assure you however that your experience is not at all indicative of the service levels we are normally so keen to deliver and I am sorry we disappointed you. I do hope that you...

Luarca, Spain
Reviewed 4 days ago NEW

This is second time we have stayed here. It is convenient for south terminal & just a few minutes from north by transit train. The lady who booked us in at reception was curt almost to the point of rudeness, If tthe room hadn´t have been already booked & paid for I would have been tempted to walk away. The...

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Helpful?
Thank Rosalind N
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post and for the very positive feedback despite the lack of customer service you experienced on arrival. Please be assured that your comments have been discussed with my front office team and I am so sorry that we disappointed you there. I do hope however that you will not be dissuaded from visiting this hotel again...

Kastrup, Denmark
Reviewed 5 days ago NEW

Ended up here, after flight got cancelled. Very nice rooms, with bathtub and pleasant bed. Buffet at dinner was ok. Was impressed that there was impossible to hear any noise from the aircrafts at the room :)

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Helpful?
Thank Thomas J
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so much for your post and for the great scores given. I hope we will have the pleasure of welcoming you back to this hotel by choice next time? Very best regards, Remco Norden General Manager

Abu Dhabi, United Arab Emirates
Reviewed 5 days ago NEW

Although the hotel is tired in appearance it is in a great location for connecting flights. WE had booked an Executive floor room which was located in the new wing. The room was very clean with all the essentials provided. Nothing was too much trouble for the Housekeeping Staff, extra towels and water. Lovely staff , excellent service considering the...

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Helpful?
Thank ahindle2010
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you…Yours sincerely, Remco Norden, General Manager

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $83 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travelers have asked, with answers from Hilton London Gatwick Airport staff and other travelers.
64 questions
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a different hotel”
 of 5 bubbles bluebellengland, 4 days ago | Read review
“Executive rooms in newer wing, quite a long walk to the reception.”
 of 5 bubbles ahindle2010, 5 days ago | Read review
“If travelling to north terminal be sure to allow time to reach particularly if in new extension”
 of 5 bubbles welltravelled012, 1 week ago | Read review
“would recommend away from the lift to try to reduce noise”
 of 5 bubbles robertpO1330LN, 1 week ago | Read review
“Take ear plugs - walls thin and neighbours can be noisy”
 of 5 bubbles GBW49, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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