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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
GreenLeadersSilver level
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Hilton London Gatwick Airport
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6,669 Reviews from our TripAdvisor Community

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Showing 6,441: English reviews
Leeds, United Kingdom
Reviewed yesterday NEW

I had an early morning flight from the South Terminal with British Airways so I decided to stay at the Hilton due to it was located in the South Terminal and therefore I would not have far to travel in the early hours of the morning. On arrival the hotel staff were helpful and pleasent on the reception desk. The...

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Helpful?
Thank Shos20
Boston, Massachusetts
Reviewed 2 days ago NEW

Hotel was just okay. Clean overall, and price was reasonable. Two adjoining rooms was convenient for the family and allowed parents to have a separate bedroom. However, the bathroom design left something to be desired. Sink was positioned vis a vis the faucet so that the mere act of washing hands resulted in water cascading onto the counter. Lobby area...

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Helpful?
Thank NotMarcoPoloMA
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post and for your positive feedback. I do hope we will have the pleasure of welcoming you back in the future. Sincerely, Remco Norden, General Manager

Port Erin, United Kingdom
Reviewed 3 days ago NEW

A comfortable hotel for overnighting whilst in transit at Gatwick airport. All the usual Hilton facilities available should you wish to use them. The room was clean and comfortable the bathroom facilities acceptable but the hot water was little more than tepid , certainly not warm enough for the soak in the bath my wife was looking forward too after...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David C
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the good scores given and thank you so much. Your comments and feedback however have been passed to the relevant managers for review and I am sporry for any inconvenience caused. I do hope however that we may have the pleasure of welcoming you back to...

London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Had booked an over night as had an early flight the next day but then had to amend our booking for an extra night at the last minute which was done by phone with no problems. However, the next day, the maid arrived and told us we should have already checked out! We told her that we were there for...

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Helpful?
Thank Anniebabygirl
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was sorry to read that on this occasion we did not fully reach expectation and please accept my apologies. I do hope that you will not be dissuaded from visiting this hotel again in the future. Very best regards, Remco Norden, General Manager

Saint Cloud, Florida
Reviewed 3 days ago NEWvia mobile

REPLACE THOSE MATTRESSES !!! I like this hotel & am a Hilton loyalist. Even though I received an upgraded room, the mattress was well past its 'best buy' date. As I was checking out, the couple in front of me reported exactly the same issue.

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Helpful?
1Thank BritBoyInFL
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yest again choosing this hotel for your accommodation and for your contuniued support and confidence: I was pleased to see the good scores given and thank you so much. Your comments and feedback however have been passed to the relevant managers for review and we are extremely grateful to you. I do hope we will have the...

Tenerife, Spain
Reviewed 4 days ago NEW

Great location when flying from Gatwick, rooms comfortable and clean. Online check in makes it easy and less time consuming on arrival. We used room service on this occasion and found it to be reasonable priced and the food was good.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank MEB17
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the scores given and thank you so much. I do hope we will have the pleasure of welcoming you back to this hotel again in the future. Sincerely, Remco Norden GENERAL MANAGER

Norfolk
Reviewed 4 days ago NEW

This hotel is so easy for Gatwick South terminal. The staff are helpful. We used the executive lounge which is fantastic value so well worth using that. All in all it's great. The only downside is the bar in the lobby is extremely expensive.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Tim-H1234
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. . Pricing is directed by Hilton as...

Chelmsford, United Kingdom
Reviewed 5 days ago NEW

Have stayed many times and am a Hilton Honors member. Reception was busy so walked to HH check-in where a female was busying herself with paperwork. She looked at me, looked at other receptionists, and looked back at me as I handed her my HH Silver Card. Check-in then went smoothly. Had dinner at Amy's restaurant, Amy's bar seating area...

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Helpful?
Thank 47JAKMAK
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the scores however sorry that we did not fully reach your expectations on this occasion. Your very valuable comments have been reviewed and I do hope that you will not be dissuaded from visiting this hotel again in the future. Sincerely,...

Weymouth, United Kingdom
Reviewed 5 days ago NEW

I have stayed here many times... I upgraded to the new club style wing, really nice although it felt like a 2 Mile walk to the terminal! The new extension is really nice but doesn't link very well to the main hotel! Only one lift to main reception, again a big hike to the lifts, I felt I needed satnav!...

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Helpful?
Thank gaye_mayger
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the scores however sorry that we did not fully reach your expectations on this occasion. Your very valuable comments have been reviewed and I do hope that you will not be dissuaded from visiting this hotel again in the future. Sincerely,...

Cambridge, United Kingdom
Reviewed 5 days ago NEWvia mobile

Hassle free start to our holiday . So much more relaxed than playing Russian roulette with the M25 when you have a morning flight and are travelling down from Cambridgeshire. The parking deals almost make the hotel stay cost neutral, so it's a no brainer. It also adds an evening of excitement and anticipation rather than drawing the travel out...

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Helpful?
Thank Marc S
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. . Very best regards, Remco Norden, General...

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $95 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travelers have asked, with answers from Hilton London Gatwick Airport staff and other travelers.
65 questions
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“External facing room. Internal facing rooms in quadrangle so other guests can see into your room”
 of 5 bubbles 47JAKMAK, 5 days ago | Read review
“No idea...satnav will tell you..”
 of 5 bubbles gaye_mayger, 5 days ago | Read review
“Choose an end of corridor room”
 of 5 bubbles ynysva, 1 week ago | Read review
“Request to stay in the newer section the rooms are lovely.”
 of 5 bubbles paullap, 1 week ago | Read review
“Get room near elevator if you have a lot of luggage!”
 of 5 bubbles 155ketsy, 2 weeks ago | Read review
5 of 5
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