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Hilton London Gatwick Airport

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#20 of 28 Hotels in Crawley
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Hilton London Gatwick Airport
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6,284 Reviews from our TripAdvisor Community

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Showing 6,068: English reviews
Community of Madrid, Spain
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We long haul often and frequently stop over for the night, the Hilton is just a 7 minute walk from the arrivals lounge all under cover. The check-in is swift the staff are lovely, the rooms were quiet, immaculately clean, with comfortable beds, plenty of hot water and loads of fluffy towels and toilettries. What more do you need??? Early... More 

Helpful?
Thank Carol M
Bodo, Norway
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed yesterday NEW

Firstly the interior in the hallways and the hotel room was ghastly. Very unmodern and the impression you get is that everything was very worn-out. The bathroom was shocking. Really stupid assembled tap on the sink. The water came out of the tap on the back-wall of the sink, which made it impossible to wash your hands without having a... More 

Helpful?
Thank andychrissi
London
Level Contributor
99 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed yesterday NEW

The staff at the hotel, were wonderful. The room was clean and well maintained. The only thing I would say is do not pay for a carvery meal. We paid £25.00 a head. Only one choice of meat on the carvery and that was gammon. Only carrots as a vegetable besides the roast potatoes. The other meals on offer were... More 

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Thank HobbitLondon
Keswick, United Kingdom
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Superb location for fast and easy access to the check in facilities at Gastwick. The restaurant was good and the staff attentive. Good fast check in with helpful staff, just what is needed when travelling. Rooms comfortable rather than luxurious, but very adequate. The signage to some of the rooms needs to be clearer, very easy to get lost!

Helpful?
Thank Hilary E
Glasgow, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

Arrived at 1.30 a.m., having booked and paid for a twin room. No room available - "company policy" of overbooking. Eventually offered a "smoking room", which at first glance was ok, but proved on occupation to reek, smoke having infused the carpet, curtains and pillows. They had offered to try to find us a room in another hotel, but by... More 

Helpful?
Thank Pat S
Twickenham, United Kingdom
Level Contributor
165 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I last stayed here some six years ago, and vowed I'd never do it again, as the service then was appalling and the food dreadful. Why therefore am I doing so now? Well, I'm with two friends who have an early morning departure to Tenerife, and they wanted to stay here. Well, I was hoping that six years would change... More 

Helpful?
1 Thank wottraveller
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you…Yours sincerely, Remco Norden, General Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed in the hotel prior to our holiday, on leaving I noticed that I had left a bracelet in the shower room, on arriving back in England we went back to the hotel and were told that the bracelet could not be found ? We are waiting for a response from the hotel !!. I am not happy with... More 

Helpful?
Thank Paul A
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for taking the time and trouble to post: Since coming to this hotel however I have found that it has an exemplary record for uniting guests with items they have left behind, ranging from plastic combs to large amounts of cash and other expensive jewellery. Indeed we handle some 400+ pieces of left belongings per week. I am... More 

Glasgow, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Best place to stay if stopping over for one night at Gatwick Airport. Excellent location. No need to leave the airport. We were from Glasgow going on flight to Dominican Republic and stayed over to ensure we would not miss our connection.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank George D
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you…Yours sincerely, Remco Norden, General Manager More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We previously selected this hotel as its located so you only have to actually walk through a corridor and go up in the lift to the departures building at Gatwick. We have now used it several times because the location combined with a meet and greet parking service is the best we have found. No more bussing in between hotel... More 

Helpful?
Thank GoLivefortheday
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel and hope that you will return in... More 

Maidstone, United Kingdom
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Makes perfect sense to stay here if flying out at a silly time in the morning. Great restaurants and very friendly staff. The food at Amy's restaurant was great as was the welcome by the manager there. Rooms clean and tidy and the executive lounge a nice touch with complimentary nibbles, beers and wine. ✈️✈️

Helpful?
Thank Kevo1978
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much. I am very pleased you enjoyed the executive product and thank you for saying so. I do hope we will have the pleasure of welcoming you back with us in the near future. Sincerely,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $98 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#8 Luxury Hotel in Crawley
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