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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
GreenLeadersSilver level
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1 room 2 adults 0 children
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Hilton London Gatwick Airport
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6,676 Reviews from our TripAdvisor Community

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Showing 6,448: English reviews
Reviewed yesterday NEWvia mobile

Not bad for the price access to airport is easy got few restaurants but thanks to fly attendants and business travelers usually ending up with lots of meetings etc so therefore couldnt enjoy the sports bar but hey no worries went to wetherspoons damn was good!!!

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Helpful?
Thank Metehan N
North Yorkshire, United Kingdom
Reviewed 2 days ago NEWvia mobile

I was , prior to this visit , a Hilton virgin , so it was a welcomed opportunity to see what all the Hilton hype is about 🤔 Those of you who follow my reviews , thankyou by the way , will be already in the know that this was the warm up to My first solo America trip where...

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Thank agentgourmet
Ipswich, United Kingdom
Reviewed 2 days ago NEW

We stayed at the Gatwick Hilton pre and post holiday flights. Very disappointed that the adapted rooms for disabled guests have "shower over bath" rooms, and grab handles/bars in the most unhelpful positions.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank paul d
Hull
Reviewed 2 days ago NEW

A few minutes walk from the South Terminal, and with an adjacent car park which is part of a "room and park" deal for short stays - although this was not clear from the website. The beds were very comfortable and we had a good night's sleep - but the morning was not so good as there was no hot...

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Helpful?
Thank c0ttingham
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank for choosing our hotel for your accommodation and for the very good scores given despite the issues raised. Please accept my apologies for the lack of customer service shown and this has already been addressed with my concierge team. I do hope that we will have the pleasure of welcoming you back with us in the future. Very best...

Melbourne, Australia
Reviewed 3 days ago NEWvia mobile

Airport hotels are often dicey but this is really poor. Threadbare sheets, cracked tiles, stained carpet... but far from cheap. By all means rebrand as a budget motel brand...however for me Hilton band has been devalued by this experience.

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Helpful?
Thank Adam G
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for taking the time to post: clearly we did not reach expectations and I do apologise. Your comments and feedback have been discussed with my team and please be assured that remedial action will be taken where possible. Sincerely, Remco Norden General Manager

Neath, United Kingdom
Reviewed 3 days ago NEW

A really excellent Hotel to stay in if you are catching a flight. The service was exceptionally good with the staff being very welcoming. The room was also very clean and well maintained. Very close to and convenient the South Terminal and North Terminal just a short shuttle ride away. I would definitely recommend this Hotel.

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Helpful?
Thank Tomspetjackal
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was absolutely delighted to read you review and cannot thank you enough. I was equally delighted to read you would return to this hotel and thank you for saying so. We very much look forward to welcoming you back again in 2017 and beyond! Best regards, Remco Norden,...

Derby, United Kingdom
Reviewed 3 days ago NEWvia mobile

We stayed at Gatwick the night before we flew to Florida. We have three teenagers, but the hotel was able to accomodate us easily with adjoining rooms. We took advantage of the room and carpark deal which seemed very cost effective. The hotel room was smart and clean and the beds were comfy. We paid extra to have a breakfast...

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Helpful?
Thank Emma C
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was absolutely delighted to read you review and cannot thank you enough. I was equally delighted to read you would return to this hotel and thank you for saying so. We very much look forward to welcoming you back again in 2017 and beyond! Best regards, Remco Norden,...

Leeds, United Kingdom
Reviewed 3 days ago NEW

I had an early morning flight from the South Terminal with British Airways so I decided to stay at the Hilton due to it was located in the South Terminal and therefore I would not have far to travel in the early hours of the morning. On arrival the hotel staff were helpful and pleasent on the reception desk. The...

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Helpful?
Thank Shos20
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the scores given and to read your positive comments. Thank you so very much. Sincerely, Remco Norden GENERAL MANAGER

Boston, Massachusetts
Reviewed 4 days ago NEW

Hotel was just okay. Clean overall, and price was reasonable. Two adjoining rooms was convenient for the family and allowed parents to have a separate bedroom. However, the bathroom design left something to be desired. Sink was positioned vis a vis the faucet so that the mere act of washing hands resulted in water cascading onto the counter. Lobby area...

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Helpful?
Thank NotMarcoPoloMA
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post and for your positive feedback. I do hope we will have the pleasure of welcoming you back in the future. Sincerely, Remco Norden, General Manager

Port Erin, United Kingdom
Reviewed 5 days ago NEW

A comfortable hotel for overnighting whilst in transit at Gatwick airport. All the usual Hilton facilities available should you wish to use them. The room was clean and comfortable the bathroom facilities acceptable but the hot water was little more than tepid , certainly not warm enough for the soak in the bath my wife was looking forward too after...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David C
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the good scores given and thank you so much. Your comments and feedback however have been passed to the relevant managers for review and I am sporry for any inconvenience caused. I do hope however that we may have the pleasure of welcoming you back to...

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $95 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travelers have asked, with answers from Hilton London Gatwick Airport staff and other travelers.
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you ore book you can choose which room you have.”
 of 5 bubbles Tomspetjackal, 3 days ago | Read review
“External facing room. Internal facing rooms in quadrangle so other guests can see into your room”
 of 5 bubbles 47JAKMAK, 1 week ago | Read review
“No idea...satnav will tell you..”
 of 5 bubbles gaye_mayger, 1 week ago | Read review
“Choose an end of corridor room”
 of 5 bubbles ynysva, 1 week ago | Read review
“Request to stay in the newer section the rooms are lovely.”
 of 5 bubbles paullap, 2 weeks ago | Read review
5 of 5
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