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Hilton London Gatwick Airport

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#20 of 28 Hotels in Crawley
GreenLeadersSilver level
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Hilton London Gatwick Airport
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6,125 Reviews from our TripAdvisor Community

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Showing 5,916: English reviews
France
Level Contributor
7 reviews
7 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The hotel is located directly in the airport. The room is quite small, but clean. I found the room a bit dark. The staff at reception is very nice and friendly. There are quite a few places around the reception area to treat yourself as regarding food. Kids eat for free. The place is alright to stay for a night... More 

Helpful?
Thank Guest G
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much. I do hope we will have the pleasure of welcoming you back with us in the near future. Kindest regards, Remco Norden, General Manager More 

Birmingham, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Me and my new wife stayed here prior to flying to America. We had informed the hotel it was our honeymoon and they had upgraded us to a better room and left some cake for us. The room was excellent, spotlessly clean and spacious. We are in the main buffet and staff we more than helpful, quality you don't normally... More 

Helpful?
Thank tomkersey
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. Very best regards, Remco Norden, General Manager More 

A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW via mobile

A interesting menu from world cuisine and an equally varied, if not large, wine choice. Very professional staff with multiple language skills. Ok, its a airport hotel effort but much better than most. I had fabulous scallops with a well priced Chenin by the glass. Then, I'm afraid it went a little south. The ricotta tortelloni with poached egg was... More 

Helpful?
Thank A TripAdvisor Member
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was very pleased to see the good scores and thank you so very much. Thank you also for your very constructive feedback which is greatly appreciated and passed to the relevant members of my team. I do hope we will have the pleasure of welcoming you back with us in... More 

Southampton, United Kingdom
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Arrived at reception to be greet by a young lady who was a trainee, so helpful and very friendly she could not do enough to help you and made you very welcome to the Hilton Hotel. On faults with our rooms very thing work, we used the bar and received very good service there. We book a room with 3... More 

Helpful?
1 Thank kingkongHants
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much. I do hope we will have the pleasure of welcoming you back with us in the near future. Kindest regards, Remco Norden, General Manager More 

Exeter, United Kingdom
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Upon checking in we asked for a quiet room but were given a room a long way away from reception which was not a deluxe room which we had paid for. Walked all the way back to reception (a good 5-10 mins away) and got our room switched but it was still noisey due to its location. Other than this... More 

Helpful?
Thank kevin t
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the good scores and thank you so very much. Thank you also for your very constructive feedback which is greatly appreciated and passed to the relevant members of my team. I do hope we will have the pleasure of welcoming you back with us in the... More 

london
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

in a nutshell: I stayed for one night, had to wait a while to check in as they were having issues with their card reader, a few days later i discovered I had been charged twice for one room. When I called up to get a refund on the double charge, I was then told I had to produce a... More 

Helpful?
1 Thank travelstar55
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post. At the outset please accept my apologies for the concern and inconvenience caused you. Such an issue is highly irregular and if you would be kind enough to contact my PA, Karen Ballam, we should like to investigate this matter further. karen.ballam@hilton.com Sincerely, Remco Norden, General Manager More 

Ipswich, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed for one night with parking for 16 nights cost £220 for a double room. Got there at 4pm. for a 5.30am flight the next day. Not much to do at hotel, food £25 pp for buffet dinner. Unable to have breakfast as not open when I left to check in for flight and room service was to exspensive. Nice... More 

Helpful?
1 Thank sfb2n9
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: Your comments and feedback have been passed to the relevant managers for review and we are extremely grateful to you. I do hope we will have the pleasure of welcoming you back to this hotel in the near future. Sincerely, Remco Norden General Manager More 

Reading, United Kingdom
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Have stayed here on three occasions now and they have a meet and greet which is much better than before where I had to drop the family, luggage, go park and then bus back. Had to have two rooms as there was not a family room available as we booked late, but no big issue and the kids are older... More 

Helpful?
Thank Gary E
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for again choosing this hotel for your accommodation. I was very pleased to see the scores given and read your comments particularly pleased you enjoyed the buffet dinner and thank you for saying so. Very best regards, Remco Norden, General Manager More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We have stayed in many hotels here at gatwick before we catch a flight the next day. I must say, this has been the most uncomfortable. (& expensive) We are currently at the Hilton Gatwick & it's 2.30am. We're not awake because we have an early flight, oh no! We're awake because the aircon won't let us sleep! It's almost... More 

Helpful?
3 Thank Sian W
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post. I was concerned to read your feedback and rest assured that I will be discussing your comments with my team. I would however be very grateful if you could contact my PA, Karen Ballam with the details of your visit so we might investigate further? karen.ballam@hilton.com I do hope that you will not be dissuaded... More 

Surrey, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the outside it looks a rather run down hotel, however, upon going through the entrance and up the escalator it looks like a grand hotel. Multiple restaurants and bars suit every need. Breakfast was pleasant with a wide selection to suit every taste bud. Will definitely be staying here again.

Helpful?
Thank Matt M
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel and that you would return. Thank you... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $95 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#8 Luxury Hotel in Crawley
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