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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
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Hilton London Gatwick Airport
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6,873 Reviews from our TripAdvisor Community

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Showing 6,634: English reviews
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Sussex, England
Reviewed yesterday NEWvia mobile

Reception was understaffed and booking in took an age. Fortunately the concierge began to book people in to reduce the wait. The room was comfortable but the air con was inadequate. The Garden Restaurant was a major disappointment, the only food offered to us was a carvery/buffet that was if poor quality. The only redeeming feature were the desserts, we...

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Helpful?
Thank Sussexpete
Davenport, Florida
HOTEL’S FAVORITE REVIEW
Reviewed February 20, 2017

Although I try to travel through London's Heathrow Airport and avoid Gatwick Airport; there is always one consolation waiting when I must use Gatwick: the Hilton London Gatwick Airport. It's generally available at a good price and its location is just great for departures and arrivals at Gatwick's South Terminal. Having tried the North Terminal's Sofitel a few times (nice);...

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4Thank frankinthesun
About Hotel's Favorite Review
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I am so very grateful for your continued support and confidence. It really is much appreciated. Very best regards, Remco Norden, General Manager

Reviewed yesterday NEW

Great hotel for ease/location when travelling to/from Gatwick South Terminal. Rooms are very clean and spacious. Good selection of food choice in restaurant. Our flight was delayed and we phoned the restaurant and they kindly kept the kitchen open an extra 10 minutes. Be sure to use the pre-check-in and select your room. Some rooms can be quite a walk,...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Irena P
Wakefield
Reviewed yesterday NEW

My wife and I recently stayed the night before an early flight to the Caribbean and again on our return when we arrived back at Gatwick early on Sunday morning. The location prompted our choice as the covered walkway from the railway station and back to the airport made the hotel very convenient. We did not use the bar or...

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Thank YorkshireLad15
Manningtree, United Kingdom
Reviewed yesterday NEW

Stayed here for 1 night before flying out the next day. I booked a double deluxe room with Breakfast. The room was more of a standard room in size, in my opinion. However, the room was clean and very comfortable and we had a lovely nights sleep. The breakfast was superb. The variety was excellent and it was a great...

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Thank Ian C
Paphos, Cyprus
Reviewed 2 days ago NEW

Stayed the night either end of our holiday the delux room was clean and comfortable and close to reception, complimentary wifi worked good, Had a nice meal in Amy's restaurant bit on the expensive side but good quality meal.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Funkysian
Reviewed 2 days ago NEWvia mobile

We stayed here before a very early flight the next morning. The hotel is very conveniently located in the South Terminal at Gatwick. It has a buffet restaurant and a bar with a friendly menu downstairs. The rooms are a bit dated (you can mostly tell by the doors and the bathroom), but it's perfectly acceptable for one night. If...

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1Thank 174cristinab
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so much for choosing this hotel for your accommodation recently. I was so very pleased and grateful to see the scores that you gave and to read your very positive feedback. Thank you so very much and I do hope to have the pleasure of welcoming you back here in the near future. Kindest regards, Remco Norden, General...

Cheltenham, United Kingdom
Reviewed 3 days ago NEWvia mobile

The service from all of the staff in the lounge is excellent, and hhonors members are afforded good benefits. The euro car park next door is excellent if you're away 4+ days. Book direct rather than through the hotel. The last time I checked in I was told it was my 125th stay. I look forward to my 126th stay...

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Thank 960ra
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so much for choosing this hotel for your accommodation recently. I was absolutely delighted and grateful to see the terrific scores that you gave and to read you very positive feedback. Thank you so very much and I do hope to have the pleasure of welcoming you back here in the near future. Kindest regards, Remco Norden, General...

Reviewed 3 days ago NEW

A one night stay prior to a transatlantic flight from the South Terminal. Quite pleasant reception and facilities. Good dinner of stone bass in Amy's restaurant, but expensive - nearly £100 including a bottle of wine. Hard bed even though we had requested a soft mattress topper. Internal sound-proofing not great. Long walk to the terminal. We stayed at the...

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1Thank John G
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so much for choosing this hotel for your accommodation recently. I was sorry to read that we did not reach your expectations and please accept my apologies. Yours sincerely, Remco Norden, General Manager

Reviewed 3 days ago NEWvia mobile

Discusting smell!.... At 3 in the morning I figured out it was emminating from the EMPTY garbage can in the washroom.... GROSS!!! The bed sqeaked big time!.... Causing a restless sleep for both of us.... ... The electrical outlet didn't work.... When we called they did fix the issue promptly ... The bathroom looks like they started a bit of...

Review collected in partnership with ASUS 6 Stub App Smartphone
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1Thank tearsofpearls111
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation recently. I was very sorry to learn that we did not reach expectations and please accept my apologies. We can and do do better and I hope we might have the opportunity to do so for you here in the future. Yours sicnerely, Remco Norden, General Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $95 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travelers have asked, with answers from Hilton London Gatwick Airport staff and other travelers.
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were allocated ground floor rooms away from the lifts and had two very good nights sleep.”
 of 5 bubbles YorkshireLad15, yesterday | Read review
“Having stayed at this hotel in the past, I have never found any of the rooms anything but quiet.”
 of 5 bubbles Dirtdiver15, 1 week ago | Read review
“The rooms in the newer part of the hotel probably better than older part , but sill tired in appearance”
 of 5 bubbles jaredg286, 1 week ago | Read review
“Avoid ground floor rooms - very noisy”
 of 5 bubbles CFPANDDWP, 1 week ago | Read review
“Book through a third party website for better rates”
 of 5 bubbles Ed1982_10, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question