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Hilton London Gatwick Airport

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#20 of 28 Hotels in Crawley
GreenLeadersSilver level
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Hilton London Gatwick Airport
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6,274 Reviews from our TripAdvisor Community

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Showing 6,059: English reviews
Maidstone, United Kingdom
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Makes perfect sense to stay here if flying out at a silly time in the morning. Great restaurants and very friendly staff. The food at Amy's restaurant was great as was the welcome by the manager there. Rooms clean and tidy and the executive lounge a nice touch with complimentary nibbles, beers and wine. ✈️✈️

Helpful?
Thank Kevo1978
Bedford, United Kingdom
Level Contributor
6 reviews
3 of 5 stars Reviewed yesterday NEW

Used this hotel to stay in ready for an early morning flight. Having never stayed in a Hilton before I thought it would be oh higher standard than it was... We queued for an hour to check-in as there were only 2 staff conducting check ins. The room was average and each bed had only one pillow and none spare,... More 

Helpful?
Thank evmlowdell
Northumberland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Myself and my partner stayed here alongside my parents for a total of two nights over two different stays. We stayed the night before our flight, and the night we landed back in England before travelling on the train back home. (First night September 2nd and second night September 18th). We arrived at the hotel quite late on Friday the... More 

Helpful?
Thank HanaW-19
Nethy Bridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Room was adequate, though we had to request extra pillows. Food was expensive and very poor. Very slow service and my husband's steak was so tough he couldn't eat it. Then they had the cheek to suggest a tip, on top of the "discretionary" service charge. We went to bed early, as we had a 4a.m. start. At 11p.m. we... More 

Helpful?
Thank Jane L
Ipswich, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

We had a 7am flight from Gatwick, so stayed here the night before. (As it turns out we should have stayed at the North Terminal one, but we stayed here by accident.) The hotel is linked to the airport, which makes it a great place to stay before your flight. That said, it could do with a bit of maintenance... More 

Helpful?
Thank Chloe P
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

Arrived late in evening and dead tired from jet lag. There were 10 people waiting in line to check in at 10pm at night! After 20 mins wait to check in, was given a room in an annex part of hotel, was given a 10 second directions to room with no map. It took me 20 more minutes to find... More 

Helpful?
Thank Ronald C
Bristol, United Kingdom
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

It's a couple of years since we last stayed here and we were a bit disappointed. Firstly the plus points, the staff were excellent, friendly and helpful, the location for access to the airport is fantastic, the Charlie Fry bar was great with reasonably priced drinks and the breakfast in the garden restaurant was excellent. Unfortunately our room looked really... More 

Helpful?
3 Thank John D
Somerset, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The food was expensive and pretty ordinary. The TV in the room didn't work WiFi was £12 per night. No hair dryer in the room. The room was clean and tidy. A very good location if you have an early flight.

Helpful?
Thank Mikeds3416
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the scores and thank you so very much. Best regards, Remco Norden, General Manager More 

Coventry, England, United Kingdom
Level Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My flight was delayed so I was booked into the Hilton, Not overly impressed. Restaurant service and food average. No free wifi in the room Manager of retail outlet conducted a performance review of staff in the reception area within earshot of several people. Importantly I did not get the wake up call I had requested, so very nearly missed... More 

Helpful?
1 Thank Andree W
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was sorry to read that we did not reach expectations in service and quality and please accept my apologies. Your comments and feedback have been discussed with my team. As I have recently taken up the position here, all aspects are being reviewed. Thank you for your very valuable feedback.... More 

Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I left a TripAdvisor review for the Hilton Gatwick back in April and I gave it a 1* rating. This was primarily down to the experience I had with customer service and an issue that arose after I wanted to pay for my stay in advance. As it's TripAdvisor, you can only publish a review of a certain place every... More 

Helpful?
Thank mimiblay
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so much for your further feedback which is most appreciated. I have only recently taken up the position here however I am delighted that you will return and we look forward to it. Sincerely, Remco Norden, General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $99 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#8 Luxury Hotel in Crawley
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