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Hilton London Gatwick Airport

#20 of 28 Hotels in Crawley
GreenLeadersSilver level
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Hilton London Gatwick Airport
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6,004 Reviews from our TripAdvisor Community

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Showing 5,804: English reviews
London, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Very happy with my stay at the Gatwick Hilton,and would stay again in the future.The room was clean and nice and very presentable. I would only suggest that the breakfast be included in the price when you are making your booking for overnight stay.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank davidnF7VU
Chester, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed overnight before an early flight. Helpful reception staff but long queues to check in. Nice atmosphere in the ground floor bar where a good choice of food was available. Didn't expect to get much sleep due to proximity to planes but amazingly never heard one and slept well. Decor a bit dated but room was comfortable. Ability to walk... More 

Helpful?
Thank Caroline B
St Austell, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for one night after our flight back from holiday - the location was perfect and easy to get to the national express pick up point. We stayed at another location prior to our flight out at half the cost and was just as good if not better than the Hilton. The room was ok and had a very clean... More 

Helpful?
Thank niglel425
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation and for taking the time to post. Yours sincerely, Guy Hilton, General Manager More 

London, England, United Kingdom
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Airport hotels are... well, airport hotels. The Gatwick Hilton does what it says on the tin: it is well placed to give you a good nights' sleep just a few minutes' walk from the airport's south terminal. But it is also rather disappointing - this is not, by any measure, a good hotel and in it falls short primarily thanks... More 

Helpful?
Thank Nick L
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post. I was concerned to read your feedback and rest assured that I will be discussing your comments with my team. I assure you however that your experience is not at all indicative of the service levels we are normally so keen to deliver and I am sorry we disappointed you. I do hope that you... More 

Zurich, Switzerland
Level Contributor
8 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Good Hotel for a stopover. I would'nt recommend this hotel for a long stay in London to do sightseeing etc. way too far outside any attractions :). Short walking distance to the terminal. Staff helpful and friendly Rooms clean Bathrooms clean Comfy beds Booked via booking. com Forget to ask for a room wirh connecting doors, hotel staff tryed very... More 

Helpful?
Thank fjehle1
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the good scores given and read your feedback. Thank you so very much and I hope to welcome you back with us in the not too distant future. Very best regards, Guy Hilton, General Manager More 

Rainham, United Kingdom
Level Contributor
148 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

This is a large, very busy and impersonal hotel - very much a transit station. There is a large car park and cars can be left on site while away. Getting to and from the airport is a 5 minute walk under cover so it's mega convenient. The room we had was ok, perhaps a little small and clearly in... More 

Helpful?
Thank Voxsilens
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post and at the outset please accept my apologies that on this occasion we did not reach expectation. I do hope however that you will not be dissuaded from visiting Hilton hotels in the future. Yours sincerely, Guy Hilton, General Manager More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for one night before catching our flight. Checking in was quick with the receptionist polite and professional. Stayed in room 2190. One double and one single bed. Room was clean and tidy with all expected amenities. As a diamond member we also had access to their Executive Lounge for drinks in the evening (6pm to 8.30pm) and also... More 

Helpful?
Thank KiwiKent
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. Your recommendation is of great value and I cannot thank you enough. Very best regards, Guy Hilton, General Manager More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

This was a wonderful overnight stay in Gatwick before flying to France. The restraint was sensational. The people were lovely and exceptionally helpful. The best was quite ordinary though. Rather a large lump in the bed, not my hubby!! The most amazing part was the breakfast the next morning. It was included in our package and was a full buffet... More 

Helpful?
Thank Sheryn S
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel and that you would return. Thank you... More 

UK
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here the night before flying to Orlando. The room was pretty standard -and offered an iron and kettle. However, the location was perfect, only a few minutes walk to the check in desk- getting rid of any stress about missing my flight. Would definitely visit again.

Helpful?
Thank Nigellla_25
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing our hotel for your accommodation. I was very pleased to see the scores given and thank you. I was extremely pleased to read you would return here and thank you for saying so. Your confidence is greatly appreciated. Best regards, Guy Hilton, General Manager More 

1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

In serious need of a re-furbish. I stayed here in the mid-90s and it hasn't changed a bit. Fine for what we needed it for, but not of the high standard that you'd usually expect from a Hilton. Reception staff also lacking in people skills or a smile. Air conditioning in room did not work.

Helpful?
Thank Tim F
GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: Clearly we disappointed you and please accept my apologies. Please be assured that your feedback has been passed to the relevant managers in my senior team for review and action. Yours sincerely, Guy Hilton, General Manager More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $101 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotwire, Hotels.com, Agoda, Travelocity, Cancelon, Priceline and Odigeo so you can book your Hilton London Gatwick Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#8 Luxury Hotel in Crawley
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