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Courtyard by Marriott London Gatwick Airport

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First Point Buckingham Gate London Gatwick Airport, Crawley RH6 0NT England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (465)
Dining (19)
Room & Suite (15)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott London Gatwick Airport
Updated 10/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 29 hotels in Crawley
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The best in leisure and business hospitality is yours to experience at Courtyard London Gatwick Airport. Our ideally located hotel is a short walk from the South Terminal of London Gatwick Airport, with easy access to LGW North Terminal. Settle into spacious rooms and suites with luxury bedding, high-speed Wi-Fi and triple-glazed windows, ensuring soundproof serenity. Keep up with your workouts in our state-of-the-art gym. Stop by our hotel restaurant, Cow at the Airport, for a popular breakfast buffet and a tasty dinner menu of steaks and traditional British classics. Those planning a social or corporate event near London Gatwick Airport will appreciate our hotel's flexible venues and superb catering and planning. Explore top attractions near LGW like Arundel Castle, Brighton and St. Paul's Cathedral from our hotel with ease. Chessington World of Adventures and Central London are also within reach via train. We look forward to making your stay special at Courtyard London Gatwick Airport.
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Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Restaurant
Bowling offsite
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Breakfast available
Breakfast buffet
Complimentary tea
Vending machine
Car hire
Taxi service
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish, Hungarian, Latvian and 4 more
Hotel links
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Location

Full view
51Somewhat walkable
Grade: 51 out of 100
29Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
3139Reviews66Q+A100Room tips
Traveler rating
  • 708
  • 1,202
  • 708
  • 300
  • 221
Time of year
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  • English
Popular mentions
Bathla wrote a review Jun 2021
We have been in room 6 for 7 days now and I have no complaint with the hotel at all. They are trying their best and trying to fulfil all requirements. The staff is very courteous, helpful, kind and responsive. The food is abundant, tasty and has lot of variety. The staff will try to give you their best. I have my 3 year old son with me who had to be taken to hospital, there is paramedics 24 hours available on call at hotel who were very helpful. The rooms are airy, big enough and has a large window for a soothing view. Thank you to the hotel staff for impeccable service.
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Date of stay: June 2021Trip type: Traveled with family
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Response from Aivis Milus, General Manager at Courtyard by Marriott London Gatwick Airport
Responded 4 weeks ago
Dear Jbathla, Thank you very much for your kind words, this means a lot to the team. Your message has been shared with them. Hope we will have a chance to welcome you back one day when everything returns back to normal.
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Nazia N wrote a review Jun 2021
Quarantining at the hotel.. Day 6 today ...Impeccable service ,friendly and v.efficient staff and halal meals on the menu :))) Abundant portions of food room had a massive window facing the road .Can easliy go for a walk twice daily The security guards are v.polite too. Concluding my review A happy and satisfied guest at the hotel Valentina Kitty and all other girls at front desk.Welldone!
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Date of stay: June 2021
Value
Location
Service
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Response from Aivis Milus, General Manager at Courtyard by Marriott London Gatwick Airport
Responded 4 weeks ago
Dear L7524VXnb Thank you for your positive review and I'm so happy to read that you are a happy and satisfied guest. We are doing our best to make everyone feel as comfortable as possible as we understand it's not easy to be locked in a room for 10 days. Please be assured that your message has been shared with the team. Thanks again
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Woeful wrote a review Jun 2021
Agree with Marcio: have family quarantining in the hotel and sending menus and pictures - the food has been absolutely appalling. Staff doing their best, friendly and helpful, so credit to them. But chicken 4 days in a row - including something that looked like 2 slices of round, deep fried chicken spam, curry often the only option for adults, kids meals and vegetarians - and served 2 hours past requested time. Only bananas rarely available as fruit, and so far the only veg has been one portion of burnt broccoli. Tried to order a coke on the weekend - only Pepsi diet available! No other soft drinks. Salad = mainly peppers. Breakfast one day was a pepper and onion roll. Seriously bad, and grossly unfair for an enormous cost - and other hotels are providing amazing food: full English breakfasts, burgers, fresh salads etc.
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Date of stay: June 2021
Location
Cleanliness
Service
Room Tip: Ask for a room not facing the courtyard
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Response from Aivis Milus, General Manager at Courtyard by Marriott London Gatwick Airport
Responded 4 weeks ago
Dear WoefulHotel, From your review it is clear to me that, on this occasion, we failed to meet your expectations and please accept my apologies. Thank you for the positive comments about staff. Your feedback has been addressed with the Head Chef and we are looking on a daily basis how to improve our offering to meet everyone's needs. I have personally checked and can assure you that all meals are delivered within guest chosen time and fruits are delivered every day. Once again, please accept my apologies and I do welcome all feedback as this helps us to improve our standards, service and facilities for our guests.
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Rose wrote a review Jun 2021
Horsham, United Kingdom
Stayed as part of quarantine from South Africa for 10 day. This hotel is the worst hotel I’ve ever stayed in my life…the food is inedible, utterly disgusting and is full of fried dishes, no variety, bland and extremely unhealthy. Some staff friendly and helpful such as a lady called Lori & Alexandra but another lady called Natasha had a very bad attitude, would not deal with us when asking for help and kept giving our calls to the security staff even when they were hotel issues needing help from hotel staff. Security were polite and helpful in many ways, which most days to bring us outside for some fresh air when available. Looking at past reviews this hotel needs a new chef and food plan. It really lets the Marriott brand down hugely.
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: Avoid eating hotel food. Order from local delivery or supermarket.
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Response from Aivis Milus, General Manager at Courtyard by Marriott London Gatwick Airport
Responded 4 weeks ago
Dear curlyrose222 Thank you for taking the time to write this review and for allowing me the opportunity to investigate your concerns. I do welcome all feedback as this helps us to improve our standards, service and facilities for our guests. Unfortunately due to UK Government Quarantine business we have adjusted our food offerings, service and unfortunately from your comments and feedback it is clear to me that, on this occasion, we failed to meet your expectations. Please be assured that this is very unusual for all of us and not our regular hotel operations we run. Thanks again for your review and please accept my sincere apologies
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MARCIO W wrote a review Jun 2021
We arrived at this hotel to undergo the mandatory quarantine. We are feeling like animals. The food is terrible, such as pig rations and soft drinks that are included in the package are not offered. My chair broke and they say they don't have another one to replace it. They just know how to say they are doing the best they can. I feel really bad about being in this situation with my wife.
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Date of stay: May 2021Trip type: Traveled with family
Room Tip: Skip this hotel
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Response from Aivis Milus, General Manager at Courtyard by Marriott London Gatwick Airport
Responded Jun 16, 2021
Dear MARCIO W Thank you for your review regarding your experience at the Courtyard by Marriott London Gatwick, I am sorry to note your comments. The hotel offer quarantine services to the UK Government to allow travelers to complete the mandatory quarantine. Whilst we received many positive messages and thank you messages directly, I appreciate that your experience fell short of your expectations. We are always looking for the ways how to improve our offerings and appreciate your feedback. Regarding your chair, please contact our hotel front desk and we will replace it as soon as possible.
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PRICE RANGE
$84 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard west sussex
FORMERLY KNOWN AS
Courtyard by Marriott London Gatwick Airport Hotel
LOCATION
United KingdomEnglandWest SussexCrawley
NUMBER OF ROOMS
218
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Frequently Asked Questions about Courtyard by Marriott London Gatwick Airport
Which popular attractions are close to Courtyard by Marriott London Gatwick Airport?
Nearby attractions include The London Bar (0.5 miles).
What are some of the property amenities at Courtyard by Marriott London Gatwick Airport?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and airport transportation.
Which room amenities are available at Courtyard by Marriott London Gatwick Airport?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Courtyard by Marriott London Gatwick Airport?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Courtyard by Marriott London Gatwick Airport?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Courtyard by Marriott London Gatwick Airport?
Conveniently located restaurants include Jai Ho at The Coppingham Arms, Wagamama, and Giraffe.
Are there opportunities to exercise at Courtyard by Marriott London Gatwick Airport?
Yes, guests have access to a fitness center during their stay.
Does Courtyard by Marriott London Gatwick Airport have an airport shuttle?
Yes, Courtyard by Marriott London Gatwick Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Courtyard by Marriott London Gatwick Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Courtyard by Marriott London Gatwick Airport?
The staff speaks multiple languages, including English, Spanish, Polish, Romanian, Hungarian, Slovenian, and Lithuanian.
Are there any historical sites close to Courtyard by Marriott London Gatwick Airport?
Many travelers enjoy visiting Standen (7.0 miles), The Deepdene Trail (9.0 miles), and Sackville College (6.8 miles).