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Courtyard London Gatwick Airport

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Courtyard London Gatwick Airport
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2,150 Reviews from our TripAdvisor Community

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Showing 2,065: English reviews
London, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is situated a short walk from Gatwick South Terminal, ideal for dropping off your luggage the night before an early flight. Get a good nights sleep, walk to the terminal and go straight to security. Except I didn't get a good nights sleep. Whilst you cannot hear any noises from the outside you certainly could hear droning and... More 

Helpful?
Thank chris m
Bristol, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Room was a good size, comfortable bed. Check in took too long, queued for 15 mins and receptionists seemed uninterested and bored, not great service. Bus to the airport costs £3 each and runs every 20 mins from around 4am.

Helpful?
Thank Georgia H
London, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I stayed for a business trip overnight (£200) - not including £25 parking, £10 breakfast (if paid in advance) or £5 wifi for 1 hour). The check-in was poor with reception struggling to communicate. The room was tired and in need of a clean - I got the feeling it had not been used in a while and the towles... More 

Helpful?
Thank JV777
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for taking the time to provide some feedback on your recent stay. Although it is never pleasant to hear of problems encountered by our customers, feedback from valued guests such as your self enables us to ensure the quality of our service delivery. Please accept our apologies for not meeting your expectations, we appreciate you taking... More 

Travelers are raving about these Crawley hotels

London, United Kingdom
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Airport hotels are not always the best places to stay however I must congratulate this place for making our stay so enjoyable. From the moment we arrived to check in, check the car (we booked a stay and park deal) get to our room the staff were so charming, polite and helpful. It is a sad reflection that we often... More 

Helpful?
1 Thank brobecs
Coventry, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Really enjoyed my stay here room was fine friendly staff. The food on the restaurant was excellent . Very friendly staff as I was dining alone. Only problem was I couldn't get a signal unless I went outside the hotel that would be my only complaint .

Helpful?
Thank Caroline P
Oxford, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We booked this hotel as it had parking included. For the price we paid ( including the parking) it wasn't a bad deal. However the hotel itself wasn't great. Check in staff weren't overly friendly we had booked a king room but they didn't have any left so we were given a double room. Room very basic. They charge you... More 

Helpful?
Thank charcush
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for your feedback. I am however confused. All our double rooms have king size beds, so I am not sure what went wrong? I am sorry that your TV did not work. All TV's are remotely controlled and we had no error message for the last 2 weeks. I do hope you reported it to reception... More 

Bournemouth, United Kingdom
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

On arrival I thought I had been transported back in time, to a place where nobody spoke English. No, I was in reception at the Courtyard. Firstly, it took 15 mins to check in. Nobody spoke English very well, and nobody knew where my car was going to stay for the next 6 days. I had paid for parking, but... More 

Helpful?
1 Thank Gentle_Giant_10
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for your feedback. We are part of an international company and employ foreign staff as part of our hotel culture and to spread 'English Hospitality' around the world. If you are on a parking package your car is taken off site. We as a hotel would not know where your car is parked, but the check... More 

UK
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I am a loyal Marriott customer, and from start to finish I was disappointed with the service at this hotel. Having stayed at the Hilton previously, I would definitely stay there in future. The hotel is a 10 minute walk from the South Teminal, so it isn't the most convenient. Check-in was rushed and unfriendly. When I took the chance... More 

Helpful?
Thank spider03
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for your comments following your recent stay at the Courtyard Gatwick. I sorry you did not enjoy your check in experience. We check in over 180 rooms every day and try to instill a friendly accommodating attitude. Please accept our apologies that this was not your experience. Unless you book directly with Marriott your forfeit you... More 

Edinburgh, United Kingdom
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

As a sliver elite member, I was turned away from that desk on arrival, the receptionist was not interested. I had booked a superior king room three months before hand only to be told none were available. We were told we had been given a better room only to be given a small family room. Disappointed, I returned to reception... More 

Helpful?
Thank Jackie S
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for writing your feedback on your recent stay. I am very sorry you experienced these difficulties. Please accept our apologies for this unfortunate situation. Its a pity you did not bring your experience to my personal attention, because if I had your name and a date of your stay I could investigate and hopefully eliminate repeat... More 

Cheadle, United Kingdom
Level Contributor
107 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is the third of the airport hotel's I've stayed at. The hotel was 10 mins walking from the airport is well signed - minute markers all along the route. reception could have been faster but was informative pity about the lack of wi-fi. The room was spacious clean and had everything you could have wanted. We decided to eat... More 

Helpful?
1 Thank HughMc
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Settle in at a contemporary hotel retreat near Gatwick Airport. The Courtyard by Marriott London Gatwick Airport offers convenient, modern rooms and suites with easy airport access. Relax on your king-sized bed, or watch television on your flat-screen satellite TV. Individual air-conditioning is offered in every room and suite at our hotel at Gatwick Airport, as are laptop safes, tea/coffee service and a dining table. Maintain your workout routine in our state-of-the-art fitness centre, with the latest cardiovascular equipment. And stop by our Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. For informal dining, the hotel lounge and bar is open from 10:00 am to 11:30pm. In addition to being within walking distance of Gatwick's south terminal and a short (chargeable) shuttle ride to other terminals, the Courtyard by Marriott London Gatwick Airport is just 30 minutes away from Central London via the Gatwick Express Train service. Our hotel offers money-saving Park & Fly packages. ... more   less 

Additional Information about Courtyard London Gatwick Airport

Address: First Point Buckingham Gate | London Gatwick Airport, Crawley RH6 0NT, England (Formerly Courtyard by Marriott London Gatwick Airport Hotel)
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $83 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard London Gatwick Airport 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Courtyard West Sussex
Hotel Style:
#7 Luxury Hotel in Crawley
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