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Courtyard London Gatwick Airport

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Courtyard London Gatwick Airport
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2,157 Reviews from our TripAdvisor Community

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Showing 2,072: English reviews
Basingstoke, United Kingdom
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed yesterday NEW

Great standards in rooms - people and decor. Location is ok - first time not staying at the Hilton across the way - and unfortunately paid the price for it. Decided to have dinner in the hotel and this was an absolute mistake. Had the lamb from the menu - not a special - and was woken in the middle... More 

Helpful?
Thank Randall H
Mississauga, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived late evening after a full day of travelling. The checkin staff continued chatting back and forth between themselves before acknowledging our presence. After finally getting our room sorted we ordered food from the bar service. The price for a sandwich was outrageous and the quality of the meat on it was terrible, hard, chewy and full of sinew.... More 

Helpful?
Thank mbg298
Aberystwyth, United Kingdom
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Arrived at the hotel, check in was easy and was soon in my room. I had a meal at the hotel and had an early night. Watched a bit of telly on flat screen while stretching out on a comfortable king size bed. There was no road noise and had a cup of tea before bed. Check out was not... More 

Helpful?
Thank Davies619
Fareham, United Kingdom
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We used this hotel last year for parking and preflight stop. Just love the ease of dropping car off getting a lovely room- this time we got ground floor 007 i think a disability room but convenient not having to take the lift. Comfortable bed, a quiet clean room as usual, easy shuttle bus to North Terminal. See you next... More 

Helpful?
Thank friendlytraveller22
Devon, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I recently purchased a night at Courtyard London Gatwick Airport and 15 days' parking with Maple Manor Parking, of which only 10 were used. I have no complaints about the hotel as it was used only for a brief resting-place before a 03-30 check-out in order to catch an early flight. I was however, very unhappy with the condition in... More 

Helpful?
Thank Grahamandlynn
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, I am sorry to read about your car. Maple Manor is a very reputable company and services a variety of hotels in the Gatwick market and other airports in the UK as well. They are handling 1.000 cars a day in Gatwick every day and cars are not parked under cover, therefore left to the elements. My car... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We have stayed here numerous times and have always had a great nights sleep and find the rates reasonable for members. I only discovered that members receive free wifi due to overhearing another guest so that was an improvement on previous stays. The park and fly option is the one we use and cannot fault it. My only criticism is... More 

Helpful?
Thank Lucy P
London, United Kingdom
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Myself and two friends opted to stay here on the Friday night prior to an early morning flight. I've stayed here a couple of times always prior to early flights. Its fine, for a one-nighter and it serves is purpose. Sometimes the queues for check-in are large and can take a while, but I've observed this is usually down to... More 

Helpful?
Thank Sunny636
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you very much for taking the time to write your feedback about our hotel.We always appreciate all feedback, good and bad as it helps us with our service delivery. Thank you for choosing the Courtyard Gatwick and we look forward to be of service to you again in the not to distant future. More 

London, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is situated a short walk from Gatwick South Terminal, ideal for dropping off your luggage the night before an early flight. Get a good nights sleep, walk to the terminal and go straight to security. Except I didn't get a good nights sleep. Whilst you cannot hear any noises from the outside you certainly could hear droning and... More 

Helpful?
Thank chris m
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for taking the time to provide some feedback about your recent stay. I am pleased to read that you liked most things about your stay. I do hope you contacted reception and informed them about the noise issue you experienced. Please accept our apologies. Thank you for choosing the Courtyard Gatwick More 

Bristol, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Room was a good size, comfortable bed. Check in took too long, queued for 15 mins and receptionists seemed uninterested and bored, not great service. Bus to the airport costs £3 each and runs every 20 mins from around 4am.

Helpful?
Thank Georgia H
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for your comments following your recent stay at our hotel. I am sorry to read that you found the receptionist uninterested and bored. We will bring this to our rooms division managers attention in order to deal with this issue. Thank you for bringing this to our attention. Please accept our apologies. More 

London, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed for a business trip overnight (£200) - not including £25 parking, £10 breakfast (if paid in advance) or £5 wifi for 1 hour). The check-in was poor with reception struggling to communicate. The room was tired and in need of a clean - I got the feeling it had not been used in a while and the towles... More 

Helpful?
Thank JV777
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for taking the time to provide some feedback on your recent stay. Although it is never pleasant to hear of problems encountered by our customers, feedback from valued guests such as your self enables us to ensure the quality of our service delivery. Please accept our apologies for not meeting your expectations, we appreciate you taking... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Settle in at a contemporary hotel retreat near Gatwick Airport. The Courtyard by Marriott London Gatwick Airport offers convenient, modern rooms and suites with easy airport access. Relax on your king-sized bed, or watch television on your flat-screen satellite TV. Individual air-conditioning is offered in every room and suite at our hotel at Gatwick Airport, as are laptop safes, tea/coffee service and a dining table. Maintain your workout routine in our state-of-the-art fitness centre, with the latest cardiovascular equipment. And stop by our Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. For informal dining, the hotel lounge and bar is open from 10:00 am to 11:30pm. In addition to being within walking distance of Gatwick's south terminal and a short (chargeable) shuttle ride to other terminals, the Courtyard by Marriott London Gatwick Airport is just 30 minutes away from Central London via the Gatwick Express Train service. Our hotel offers money-saving Park & Fly packages. ... more   less 

Additional Information about Courtyard London Gatwick Airport

Address: First Point Buckingham Gate | London Gatwick Airport, Crawley RH6 0NT, England (Formerly Courtyard by Marriott London Gatwick Airport Hotel)
Location: United Kingdom > England > West Sussex > Crawley
Price Range: $82 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard London Gatwick Airport 4*
Number of rooms: 218
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Also Known As:
Courtyard West Sussex
Hotel Style:
#7 Luxury Hotel in Crawley
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