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Hallmark Inn Derby

Traveler (107)
Room & Suite (67)
Dining (7)

About

#21 of 28 hotels in Derby
Location
Cleanliness
Service
Value
Hallmark Inn Derby has a super location in the centre of Derby, close to the Derby train station and just 15 minutes from the M1. The hotel has 87 comfortable bedrooms including 24 family bedrooms. The hotel would be happy to arrange restaurant reservations with their sister hotel Hallmark Hotel Derby Midland, which is located across the road. Hallmark Inn Derby also has a flexible meeting room with capacity for up to 60 delegates, offers free Wi-Fi throughout their hotel and has BT Sport available in the bar/lounge area.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quiet

Location

Full view
87Good for walkers
Grade: 87 out of 100
37Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
568Reviews
4Q+A
100Room tips
Traveler rating
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Popular mentions
Great location and the whole place is really geared up to cater for us Downloaders !!! Great value, great breakfast and very helpful and attentive staff throughout the hotel. We will definitely return next year for Download 2020 !
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Stayed here with 2 friends, nicely situated near the train station, rooms are basic, but clean. Next door was a baby, which cried alot. They charge you £8.00 to park in their own car park and when the 3 of us enquired about the cost of adding breakfast on, they told us it would
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Response from HallmarkOPS, General Manager at Hallmark Inn Derby
Responded 4 weeks ago
Newborns cry a lot—but they sleep even more. ... Some babies don't sleep through the night until six months or older. So it stands to reason that lots of crying starts up when you're trying to sleep. I feel for the parents and I do sympathise how annoying somebody elses child can be when you are trying to rest. We do not ban babies from the hotel and I can only suggest that if you encounter an experience again like this ask the night staff if you can move to another room for the evening if they have availability however inconvenient that might sound to you. It will also alert our team that the parents may need some assistance to help settle things down in the room. If you do visit Derby Centre again here follows some choices for you to help you make an informed decision about car Car Parking in Derby. Location: Intu Derby, London Road, DE1 2PL Prices: 2 hours £3.10, 3 hours £4.20, 4 hours £5, 5 hours £5.80, 8 hours £8.90, 11 hours £11.90, 24 hours £15.00 Market Place, DE1 3AF Prices: 2 hours £3.10, 4 hours £4.50, 5 hours £5.40, Max £9.10. Bold Lane, DE1 3NT Prices (Monday to Sunday 8am - 6pm): 2 hours £3.10, 4 hours £4.90, 5 hours £5.90, Max £10.10. Chapel Street, DE1 3GU Prices: 2 hours £2.40, 4 hours £3.80, 5 hours £4.30, Daytime £7.10 Railway Terrace, DE1 2RU Prices: Daytime 10am - 2.30am £7.50, All day (2.30am - 2.30am) £14.50 Hotel car park £12 for 24 hours yet we reduce this by a whopping 33.3% to just £8 if you are a hotel resident which includes cctv surveilance and regular litter picks and security patrols. This is a city centre location by a railway station where I am sorry to tell you that parking is neither a rip off or free. It is advertised on every website that we can control, that you have to pay for parking and we do not force anybody to park on our car park, the choice is entirely yours to make. It is also your choice as to whether you take breakfast or not. It is served in the grander surroundings of our Sister hotel opposite and it is very reasonably priced at £14.95 if you walk in off the street without making a prior booking. Pre book on your arrival at the hotel the night before and we offer you once again a 33% discount to just £10 per person.Eat and drink as much as you want with full waiter waitress service thats something that I doubt many high street eateries can compete with on equal terms. Thank you for taking the time to leave a review and to give me the opportunity to share with the community what great value we offer our residents who chose to park their cars with us and eat breakfast.
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Good central location near station. Staff friendly and knowledgeable about the area. Clean fresh towels and bed linens. HOWEVER room was dated, shabby and smelled musty and unaired. Had not been hoovered or properly cleaned. Mould on (broken) window. Wallpaper peeling off and
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Response from HallmarkOPS, General Manager at Hallmark Inn Derby
Responded 1 week ago
Thank you for taking the time to leave a review, we really appreciate your comments and hope you would view your experience as an isolated case and that we will have the pleasure of your company again soon.
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We again stayed at this hotel for a night to do some shopping in Derby and not have to curtail the day and rush home. First thing was the £8. 00 car park charge which we were not aware of , this should have been made clear when we booked. Beds in room still had plastic clips on
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Response from HallmarkOPS, General Manager at Hallmark Inn Derby
Responded Apr 29, 2019
Thanks for taking the time to leave a review. Surprised to read your comments re car park charges. It is stated very clearly on our own website and all third party websites. I will investigate your observations regarding the beds, not something that has been brought to my attention. The beds are supplied by a top manufacturer, they are all new within the last six months and are of standard specifications.I would agree with you that the mattresses are firm but again are of the recommended firmness for beds used in hotels.. I have been told that breakfast service this weekend was not our crowning glory and can only apologise for the wait and for not meeting your expectations on this occasion. I hope you would view this visit in isolation and that it would not deter you from visiting again in the future.
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Room was clean and tidy, although very dated. Not as nice as the room on our previous visit but it was comfortable enough. Our stay has been let down by the dreadful breakfast! The decision by hotel management to close the dining room and send guests over the road was very
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Response from HallmarkOPS, General Manager at Hallmark Inn Derby
Responded Apr 29, 2019
Thanks for your comments, not had an issue with our breakfast offering for a few weeks now but the day somebody forgets to put out the other three toasters and every hotel guest decides to come down for breakfast at the same time and a chef not turning up, is the day unfortunately we all have to wait for a table. I can only apologise if this experience has put you off visiting us again and I am sorry you have had to wait for your breakfast. We should have been able to manage this situation better and your comments will be discussed with the management team to ensure we are better prepared should a situation happen like this again.I am grateful to you for sharing this unfortunate experience and apologise for not meeting your expectations on this occasion.
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Previous
PRICE RANGE
$54 - $141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hallmark hotel derbyeuropean hotel derby
FORMERLY KNOWN AS
European Inn
LOCATION
United KingdomEnglandDerby
NUMBER OF ROOMS
88
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