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Pentahotel Derby

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Locomotive Way Pride Park, Derby DE24 8PU England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$101
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Traveler (208)
Dining (22)
Room & Suite (15)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pentahotel Derby
Updated 04/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 30 hotels in Derby
Location
Cleanliness
Service
Value
Important information on limited service Due to the current coronavirus (COVID-19) situation, we are experiencing temporary limitation of our service in some destinations. Please keep up with the latest information provided on our website. For your own health and safety, we continue to closely monitor the situation, following guidelines from the World Health Organisation and local health authorities. Thank you very much for your understanding. - From a perfect position in Pride Park, pentahotel Derby is a gateway to Derby’s business district and all the city’s attractions. Step inside and experience a hotel that’s proud to be different. Our pentalounge - part hotel reception, part cool club – is the heart of penta: a friendly chill-out zone, designed by Italian architectural maestro Mattheo Thun. Your only problem will be wanting to extend your stay!
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Billiards
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Taxi service
Conference facilities
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Umbrella
24-hour front desk
Express check-in / check-out
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Room features
Blackout curtains
Soundproof rooms
Desk
Interconnected rooms available
Room service
Electric kettle
Cable / satellite TV
Walk-in shower
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Business
Languages Spoken
English, French, German, Romanian
2181Reviews17Q+A64Room tips
Traveler rating
  • 975
  • 655
  • 346
  • 125
  • 80
Time of year
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Popular mentions
Expatinthenorth wrote a review May 2021
Poulton Le Fylde, United Kingdom11 contributions2 helpful votes
+1
Stayed for one night. Sarah the supervisor pretty much ignored me at check in, whilst training a young chap. She talked him through the check in process (happy with that) but being referred to in the third person all through check in was weird at best, plain rude at worst. The room: filthy, run down. I checked in late, so the dirt was evident in the morning whilst getting ready for work. Stains all over carpets, iron in an unacceptable state with all buttons missing, shower curtain yellow with dirt, long hair in pump bottles...topped up by the smell of urine. On check out, I asked for an invoice for car parking. Sarah told me I was not charged. It took a spikey conversation to remind her I did pay, just needed a receipt. I gave the room feedback and the response, rudely delivered was "nothing I can do about that, you should have asked to be moved". No apology and no eye contact. I just wanted to give the feedback that cleanliness needed to be better, but was made to feel uncomfortable. Her tone is argumentative and there is no customer care. Your rooms are dirty, and you don't care penta...if your staff made me feel they care and listened, I wouldn't need to post stuff like this on TripAdvisor... Your service and product is not up to scratch.
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Date of stay: May 2021Trip type: Traveled on business
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Response from Ashley Bond, General Manager at Pentahotel Derby
Responded 4 weeks ago
Dear restaurantrohan, Thank you for giving me the opportunity to discuss this with you on the telephone, I would again like to apologies for the issues you encountered during your stay with us. We do take all feedback very seriously and strive to continually look for ways to improve our guests experience when staying with us. We do like to try and rectify any issues with our guests in person to ensure they leave feeling happy and relaxed and I apologise if we did not manage to do this for you. As discussed with you over the phone I have already addressed the issues with the bedroom and have now spoken to the team . I do hope that you will re-consider a stay with us again in the future. Very best regards Ashley
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christophe b wrote a review May 2021
Bournemouth, United Kingdom3 contributions5 helpful votes
I recently had to stay in Derby for a work course for a week (Monday to Friday ) and had the pleasure to stay at the Pentahotel . Whilst the bar and restaurant were not open due to the restrictions, the hotel was bright, modern and clean. The bedroom was clean and had all the mod cons. The front desk employees were friendly and courteous, going the extra mile to make sure i had everything i needed. Overall, a fabulous stay and i look forward to coming back to experience the rest of the hotel facilities.
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Date of stay: May 2021
Value
Location
Service
Trip type: Traveled on business
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Response from Ashley Bond, General Manager at Pentahotel Derby
Responded 4 weeks ago
Dear Valued Guest, Thank you for the great review of your stay with us at pentahotels. The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon. Very best regards Ashley
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Andy235 wrote a review Nov 2020
Lincoln, United Kingdom215 contributions39 helpful votes
+1
Stayed for 1 night with business. First visit and won’t be the last. Hotel very clean staff helpful and courteous excellent Covid-19 things in place for safety including breakfast table ordering. Good location couple good miles away from city centre. Hotel has a lovely quirky feel to it excellent decor in line with a cinema theme.
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Date of stay: November 2020Trip type: Traveled on business
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Response from Ashley Bond, General Manager at Pentahotel Derby
Responded Nov 5, 2020
Dear Andy235, Thank you for positive review of your stay with us at pentahotels. The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. It give us a pleasure to read your kind words on location, decor and staff. I hope that we will see you back with us very soon. Very best regards Ashley
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littleglobetrotter88 wrote a review Oct 2020
United Kingdom279 contributions155 helpful votes
Really good night sleep, the room was spacious and very clean. Dinner in the restaurant was good, not too many people around which meant it was spacious to keep good distance. Despite signs clearly visible saying wear masks around the hotel I still say 2 or 3 guests walking in and around without one, and they were not challenged either. Breakfast I choose to have in the restaurant rather than brown paper bag, it was ok. Nothing special. The baked beans were very salty. Overall a good stay, staff very friendly.
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Date of stay: October 2020
Value
Location
Service
Trip type: Traveled on business
2 Helpful votes
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Response from Ashley Bond, General Manager at Pentahotel Derby
Responded Oct 15, 2020
Hi littleglobetrotter88, Thank you for your review, it is great to hear that you enjoyed your stay and that the staff were friendly. I can assure you that we are following all government guidance in relation to Covid-19 and the staff are challenging guests when required, please be aware that guests are not required to wear a mask when sitting down and eating or drinking or if they are medically exempt. We do use no added sugar or salt Baked Beans so I apologise for them seeming too salty but I can assure you they do not contain salt. Thank you once again, I hope we see you again soon.
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scottandwendy wrote a review Sep 2020
Urmston, United Kingdom258 contributions41 helpful votes
A nice, neat quirky hotel situated in the Pride Park area of Derby within a hearty 10-15m walk into the City Centre (more about that in a bit). The staff, to be fair are really nice, friendly and will do anything for you, but with regards Covid restrictions, particularly non plus. There is a nice restaurant around the corner called 'Seven' (see separate review) and there's a Harvester and Hungry Horse within a few minute's walk. With regards location, it's a nice walk into the City alongside the river, but I wouldn't recommend this after dark. A taxi costs no more than a fiver.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Barbora Petirova, General Manager at Pentahotel Derby
Responded Oct 1, 2020
Dear Scfcscott, Thank you for the great review of your stay with us at pentahotels. The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit. I hope that we will see you back with us very soon. Very best regards Ashley
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PRICE RANGE
$61 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada encore derby hotel derby
FORMERLY KNOWN AS
pentahotel Derby
LOCATION
United KingdomEnglandDerbyshireDerby
NUMBER OF ROOMS
112
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Frequently Asked Questions about Pentahotel Derby
Which popular attractions are close to Pentahotel Derby?
Nearby attractions include Pride Park Stadium (0.5 miles), The Brunswick Inn (0.3 miles), and Alter Rock Climbing Centre (0.6 miles).
What are some of the property amenities at Pentahotel Derby?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Pentahotel Derby?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Pentahotel Derby?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pentahotel Derby?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Pentahotel Derby?
Conveniently located restaurants include Shalimar Gold, Grand Cafe Caruso, and Viceroy Derby.
Are there opportunities to exercise at Pentahotel Derby?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Pentahotel Derby located near the city center?
Yes, it is 0.9 miles away from the center of Derby.
Are pets allowed at Pentahotel Derby?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pentahotel Derby offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Pentahotel Derby?
The staff speaks multiple languages, including English, French, German, and Romanian.