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pentahotel Derby

#2 of 31 Hotels in Derby
Certificate of Excellence
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1,083 Reviews from our TripAdvisor Community

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Showing 1,073: English reviews
Mexborough
1 review
3 of 5 stars Reviewed 2 days ago NEW

Air con did not work and the cold water kept staying warm so I had a terrible nights sleep so I would not recommend to others because of this also online it said free breakfast included and it cost me an extra £30 so that was disgusting I was not happy at all with the stay because of these issues.

Review collected in partnership with this hotel

Helpful?
Thank L3759QZjoeb
Level Contributor
9 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Really interesting hotel. Nice rooms, funky decor, pool table and a PS4!! The staff are lovely and the hotel is close to the intu shopping centre. Only complaint I have is that there is no Air conditioning in the rooms, so I wouldn't recommend it, if it's a hot day. Also the parking has a fee, which is relatively small.... More 

Helpful?
Thank Mohamed H
Glasgow, Scotland
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here previously when it was under different ownership. On arrival, found there is no longer an actual reception area. You are checked in at the trendy bar by diesel t-shirt wearing staff. However, they are very pleasant and helpful so this really isn't an issue. As i was alone on business, I decided to eat in hotel restaurant.... More 

Helpful?
Thank Jude77
Blackpool
1 review
3 of 5 stars Reviewed 3 days ago NEW

What a lovely relaxing bar area, smooth music ,mood lighting ,comfy sofa's i couldn't be more pleased. The little issue with the cold water was sorted immediately, no air con in a room at 27*c at night didnt help. Would i return ? yes.

Review collected in partnership with this hotel

Helpful?
Thank neilhQ8039AH
Nottingham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

Currently laying on the bed which is partly comfy watching complimentary films which is taking my mind of the point I can't breathe .... the receptionist when we arrived was friendly and explained that the rooms have air flow ... Which does absolutely nothing !! It's ridiculously stuffy to the point where I already no I won't be sleeping tonight.... More 

Helpful?
Thank Laura P
TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Laura, Thank you for taking the time to post your review of your stay with us at pentahotels. I am sorry that your visit didn’t quite meet the expectations that we would have both had. We always try to fix things for guests when issues arise and I am sorry that we did not get the opportunity to do... More 

Stoke-on-Trent, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We stopped here for 2days, the rooms are like saunas as there is no air con in the rooms and had to ask for a desk fan, drinks are expensive at the bar and the Wifi is as good as useless unless you pay extra for a faster speed (£3.99 an hour) there was hardly no one in the hotel... More 

Helpful?
Thank NeilandJo E
TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Neil and Jo, Thanks for taking the time to share your experience of your stay with us here in Derby. It was disappointing to read that we only provided an average experience for you – this is not what we aim for. If you would be willing to return back to us, we would love to hear from you... More 

Manchester
1 review
4 of 5 stars Reviewed 1 week ago

2 night stay, lovely hotel, friendly staff and very efficient at check in and in the restaurant. Only trouble was with the heat in the room, air-con seemed to heat the room rather than cool it on an already warm day. Possibly user error with the system though.... Overall a very pleasant stay and would highly recommend it.

Review collected in partnership with this hotel

Helpful?
Thank A5469SYjenniferf
TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Jennifer, Thank you for reviewing your stay with us and we hope your experience was a positive one. Our team here work hard to ensure all our guests have a comfortable and pleasant stay and we very much look forward to welcoming you back again soon. Very best regards, Tom More 

Derbyshire
1 review
4 of 5 stars Reviewed 1 week ago

only stayed for one night, room clean and comfy, loved the bar area, only thing bar and breakfast a bit pricey, staff friendly and helpful, would recommend to friends, really happy with room price to.

Review collected in partnership with this hotel

Helpful?
Thank rachelfN865MW
TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Rachel, Thank you for taking the time to share your experience of your stay with us here at pentahotel Derby. It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right! I hope that we will see you back again soon! Very... More 

Edinburgh
1 review
3 of 5 stars Reviewed 1 week ago

This hotel was average at best. Hated the rock hard bed and the loud bassy music playing downstairs in the middle of the night. Not sure how this is considered acceptable in a hotel with around 100 guests, especially for those on the 1st floor. Little room to store clothing and shower is open, so water gets all over the... More 

Review collected in partnership with this hotel

Helpful?
Thank wes151
TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Wesley, Thank you for your review. I'm sorry there were elements of your stay that you didn't enjoy; we naturally want all of our guests to have a great experience. If you would be willing to return back to us, we would love to hear from you and get further details on how we could have made things better... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

We came here for a relaxing evening after a hard day shopping. Upon arriving at the hotel we were greeted by reception/bar staff and couldn't hear ourselves speak over the loud music that was playing. Check in was swift and I think (from having to lip read as I couldn't hear due to said music) he said there was wi-fi... More 

Helpful?
Thank Hayley B
TomGallimorePenta, Manager at pentahotel Derby, responded to this review

Dear Hayley, Thanks for the review of your stay with us at pentahotels. I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level. If we can tempt you back to stay with us again I am sure that... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
DELVE INTO DERBY From a perfect position in Pride Park, pentahotel Derby is a gateway to Derby's business district and all the city's attractions. Step inside and experience a hotel that's proud to be different. Our pentalounge - part hotel reception, part cool club - is the heart of penta: a friendly chill-out zone, designed by Italian architectural maestro Mattheo Thun. Your only problem will be wanting to extend your stay! The facilities at pentahotel Derby include an onsite restaurant, a gym with a sauna, three meeting rooms, and Wi-Fi in all areas. High-speed internet is available at a surcharge. Hotel rooms feature an air flow system, large flat-screen TVs with free movies and en-suite bathrooms. ... more   less 

Additional Information about pentahotel Derby

Address: Locomotive Way | Pride Park, Derby DE24 8PU, England (Formerly Ramada Encore Derby)
Location: United Kingdom > England > Derbyshire > Derby
Price Range: $67 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — pentahotel Derby 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Ramada Encore Derby Hotel Derby
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