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Hallmark Hotel Gloucester

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Hallmark Hotel Gloucester
Hallmark Hotel Gloucester
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1,344 Reviews from our TripAdvisor Community

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Showing 1,341: English reviews
1 review
3 of 5 stars Reviewed yesterday NEW

The receptionist was polite and attentive but not at all sincere. Why employ someone on reception of a Hotel, when it was most apparent that the poor girl had a slight speech impediment, caused by a revolting tongue pierce...Not acceptable in a customer facing role The room was ok for what we paid, but it was just ok. We even... More 

Helpful?
Thank DEANO1862
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

In the bar area the staff are really friendly and welcoming , especially Claire, she is always bright and smiling and no matter how busy she is makes her customers feel valued. Claire has excellent interpersonal skills.

Helpful?
Thank Sue C
Crewe, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

What was supposed to be a special and romantic trip away for my partner was marred by the staff at this hotel. The hotel itself is fine but the staff leave little to be desired. First off, I'd booked a spa package, to include robes and slippers, and when we went to the pool we were handed towels and told... More 

Helpful?
1 Thank Sarah C

Travelers are raving about these Gloucester hotels

Chorley, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The room was good with a large bed. Reception and check in were good. Evening meal was very good. The only problem with the dining room for dinner was that people using the leisure facilities have to pass through part of the dining area. Very good sleep, as the hotel is in a quiet location. The self service breakfast however... More 

Helpful?
Thank Chrisrobbo2013
Gloucester, England, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

My friend book this afternoon for my birthday. The staff were pleasant on arrival directing us to the spa area although clearly we didn't listen properly and ended up getting lost. Asked another member of staff who was more than happy to help direct us. When we arrived in the spa area a lovely man with a big beard went... More 

Helpful?
Thank Emma B
HallmarkGMgloucester, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your review and your constructive feedback. I will go though your detail comments with my restaurant manager and I'm somehow disappointed that we did not meet entirely your expectations. I'm glad to hear that the staff were really pleasant and I hope that you will visit again. Kind Regards, Raphael Herzog More 

Manchester, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I was bought a Virgin voucher as a Christmas present and chose to use it at The Hallmark Hotel and Spa as i thought it would be special. Considering how much my Son paid fo th evoucher - £40 - it was not worth the money. The place is looking tired [ it appears that they may be refirbishing the... More 

Helpful?
Thank kazabooboo2014
HallmarkGMgloucester, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to review the hotel online and I was very disappointed to hear about the issues that you experienced at the hotel and please accept my sincere apology. I wish you would have mentioned that at the hotel as this would have allow us to rectify that for you. I will go through your points... More 

Sidcup, United Kingdom
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Room quite large and presentable. Probably too few staff, as the service was a bit slow when a wedding and a coach load of retired people turned up for dinner. we only got 1 set of toiletries on the first night - none the next two. It was an extremely hot few days and sweltering nights. I should've asked for... More 

Helpful?
Thank Teamajs
HallmarkGMgloucester, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for your positive review on the room and the food. I will review your feedback with my housekeeping manager as bedroom facilities are normally replaced daily when empty and please accept our apology if this was not done for you. We look forward to seeing you back with us in the near future. Kind Regards, Raphael Herzog More 

London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Bought my boyfriend a spa day for his birthday off virgin, thought it would be pretty decent because of the money I payed. It was lunch with champagne and the rest of the day at the spa. We had lunch first, on arrival we were greeted by someone in the restaurant unfortunately just sent us to to the bar and... More 

Helpful?
Thank Amy902
HallmarkGMgloucester, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to complete a review on the hotel. I have recently taken over the hotel as General Manager and I would like to assure you that we welcome your feedback and as we are a learning organisation we appreciate all feedback and find it very valuable in moving forward and improving the service that we... More 

Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

I booked this for a friends birthday and im so glad i did. The hotel is in such a peacfull and quiet area and has a welcoming feel as you walk towards the reception area. I was pleasantly surprised with how nice the hotel is, i have stay in 5 star hotels that arn't as nice. So firstly as we... More 

Helpful?
Thank simmyfs
HallmarkGMgloucester, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you so much for the review. I will share that with my team as they will be thrilled to read your comments. In regards to the pool area, we are doing some work in there in November which will improve the facilities. We hope to see you back soon Kind Regards, Raphael Herzog More 

Wigan, England, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Second night my room was not even cleaned response to this was well house keeping have Been busy they probably forgot ! So had to ask for towels and cups late that evening, food in the bar area is cheap quality ordered a club sandwich cheap white bread cheap chicken and packet egg mayo and very little fresh salad, was... More 

Helpful?
Thank Jennifer R
HallmarkGMgloucester, General Manager at Hallmark Hotel Gloucester, responded to this review

Thank you for taking the time to complete a review on the hotel. I would like to assure you that we welcome your feedback and as we are a learning organisation we appreciate all feedback and find it very valuable in moving forward and improving the service that we provide to our guests. We usually get great feedback on the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The boutique Hallmark Hotel has a lot within its stylish contemporary walls. An awful lot. For starters there's the 95 rooms and suites, all clean modern design with a mix of bold colours and earth tones, richly patterned carpets and good beds. Then there's our acclaimed brasserie. The rather good team of chefs alchemizes fine seasonal ingredients into a menu embracing both classic British and European dishes and Moroccan specials. Small wonder it's a favourite of locals as well as guests. Naturally, you may well wish to burn as well as devour calories. You're in the right place. As well as glass-backed squash court and excellent gym with fitness kit, we've an inviting pool (and another for children), steam room and sauna, as well as an beauty treatments facilities where highly trained therapists work wonders for the body and soul, with everything from stress busting Swedish Massages to Detoxifying Body Wraps. ... more   less 

Additional Information about Hallmark Hotel Gloucester

Address: Matson Lane | Robinswood Lodge, Gloucester GL4 6EA, England
Location: United Kingdom > England > Cotswolds > Gloucester
Price Range: $88 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Gloucester 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Ramada Gloucester Hotel Country
Gloucester Ramada
Hotel Style:
#2 Business Hotel in Gloucester
#4 Luxury Hotel in Gloucester
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