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My wife and I had the pleasure of staying 3 nights in mid May and can't say enough about how well we were treated. The accommodations, food and location were all outstanding. James and Anne were wonderful hosts and Angela was exceptional with her willingness...More
We stayed three nights at this beautiful hotel and could not have been happier. The staff were so friendly and helpful and our room (a junior suite) was beautiful and comfortable. The breakfasts each morning were very good and served promptly despite the usual morning...More
This is a nice little place in the center of town. Perfect location!
Staff at reception did try to upswell us, but as a sales person my whole life, I appreciate this. I did, however, refuse.
The room was very clean and tidy. Average size...More
This was a great stop for us. They were very helpful and very nice. Anne was just super she is one in million at the front desk. The beds were just grand I slept very good. I would stay here again very good location to...More
Tricky reception staff. Helpful but clearly calculating. Great location. Walk to all. Just never got friendly feel and under staffed. They seemed always stressed when asked questions. Large room with nice feelMore
1 Thank AIC A
Response from Angela-Deputy-Mgr, General Manager at The FairviewResponded 1 week ago
Many thanks for your review,
Sorry to hear we didn't meet your expectations as we always strive to exceed them, If we were made aware at the time of your stay I would have addressed as soon as possible . Glad to hear that you...More
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Free High Speed Internet ( WiFi )
$143 - $313 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
#8 Romantic Hotel in Killarney
#11 Business Hotel in Killarney
#12 Family Hotel in Killarney
#16 Luxury Hotel in Killarney
Non-Smoking Rooms ,
Number of rooms
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Anyone else been robbed blind by this place when you've had to cancel a booking without giving 72 hours notice???? I gave them 48 hours, and explained the personal circumstances which prevented me from cancelling sooner. They (eventually) agreed to 'graciously' refund half of what they effectively stole as a gesture of 'goodwill'. Still waiting for them to do that 2 months later!! Anyone thinking of booking a room at this place, DON'T DO IT!!! Bunch of robbing b*******!!!!!! They've ignored all my attempts to contact them to try and resolve this. Anyone out there with a legal background who can offer advice as to what to do next?? HELP!
August 6, 2016|
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Response from Lanclass25|
Thanks Liam. You're absolutely right- I had no joy in getting the refund I was legally entitled to. The Irish Hotels Federations Legal Guide states a hotel may charge a guest when cancelling a reservation. However, it goes... More
Thanks Liam. You're absolutely right- I had no joy in getting the refund I was legally entitled to. The Irish Hotels Federations Legal Guide states a hotel may charge a guest when cancelling a reservation. However, it goes on to qualify this by saying there is no industry standard regarding cancellations, but the charges ‘must be reasonable and proportionate to the loss likely to be suffered by the hotel due to the cancellation.’ There can be no justification to charge me in full when 1) I was able to offer 48 hours notice prior to cancelling 2) the hotel was not fully booked on the date in question 3) as soon as I realised the charge had been made I provided a full and frank account of the personal circumstances which prevented me from cancelling sooner. The hotel manager sent me a number of rude and threatening emails telling me to 'call off' my action. In the end the whole think made me feel sick with stress, I can't afford to write off such a substantial sum of money but they left me with no alternative for the sake of my well being. I really have no idea how the hotel has any good reviews and can only assume the unscrupulous manager has simply fabricated them.
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"Book well in advance because Killarney is a popular tourist stop and this hotel is so good."