l'instant sur Google A perfect…. Nightmare! I was expecting a lot from this stay. The location of the hotel is excellent… BUT any all other aspects the hotel is a disaster. Our room (402) supposedly for two was outrageously small from the very small bed, if you stretch your arm, you can touch both walls, the service is a disaster : the room was not cleaned at 19.00. When advised the staff just nodded with not even a word of excuse. And of course was nowhere to be seen even if asked for…. Certainly busy to organise the mess! To put it in a nutshell , I highly recommend to choose any other hotel in Dublin but certainly not the Westin
We stayed here one night at the end of our cruise vacation. The hotel is beautiful! The front desk and concierge staff are superb and incredibly helpful. The hotel is in an ideal location, central to most everything you might want to see, with lots of bars, restaurants, and shopping just steps away. We had high tea on the Mezzanine (offered daily) and it was superb. The service, champagne, three plates of sandwiches, scones, and sweets were all served on William Edwards Reed pattern serve ware. The best part of the high tea, however, was the beautiful and relaxing background music. I could have sat there for hours. Drinks in the downstairs Mint Bar were great as well. The bar used to be a huge bank vault long ago. Our server was delightful and had stunning, long braided hair. We enjoyed every aspect of our stay here. We highly recommend and we will return, as soon as possible.…
The concierge suggested a private car for our Wicklow visit. While I'm sure they have many excellent drivers, Brian Reilly is simply the best. Outstanding, we saw coastal villages, Enya's home, the Guiness Estate, and many others. We never would have seen or learned on our own without him. His knowledge, pride, and passion for Ireland made our full day trip very special.
Our last stay at the Westin was very disappointing, and due to the issues we had with some staff members. the experience has completely changed my view on the hotel and we will probably now look for somewhere different to stay that appreciates us better. We had 3 distinct incidents of poor staff attitude that is most definitely not expected from a 5 star hotel, the worst one was the denial of breakfast when we arrived at 10.05am and we were told the kitchen was closed at 10am. Being spoke to like a child in a half full breakfast room, and being denied entry was very embarrassing. My work takes me to London, Dublin and parts of Europe and we always choose 5 start quality hotels due to the nature of what we do, we are very lucky to experience excellent hotels and great service so when we see poor service, it is very obvious and disappointing. We did ask for the manager to contact us to discuss the issues however we are still waiting for a response, that shows signs of unappreciative and arrogant attitudes. In the past the Westin has been an excellent hotel and we have been staying there for the last 10 years while working in Dublin and during my daughters time at university, however the last stay shows us that we need to seek somewhere that is more appreciative. We would not recommend this hotel at this time..…
Friendly checkin service and responsive to where we wanted our room to be. Room is spacious with a well appointed bathroom. Nice and quiet heat/AC unit.TV is unusual with a movable arm to articulate toward bed or the sitting area. Bed and bedding good with nice drapes.
I received a very warm welcome from the Doorman on arrival, who went out of his way to greet me at the side of the hotel and assist with luggage having arrived by taxi. The welcome didnt stop here as I was met by a very friendly reception team and the tone of the stay was set. My room was very clean and had a fresh modern feeling. Overall a very comfortable stay with a great atmosphere. Cannot beat the location for exploring Dublin and most importantly very friendly staff.
I'm sure you could have a good stay if you got the right room. We were 'upgraded' to one that had a club outside the window until 1am. The hotel has known about the problem for years as is evident from the posts online but when you call they first act like they don't know what you are talking about and then slowly explain that can't do anything about it. Then tell you that they will note you want a quiet room in the future. Like not wanting your bed to shake and less a few hours of sleep is a special request. The hotel should now rent out these rooms until they change the winders and add noise-canceling curtains and whatever else. I stayed at the Conrads for most of the trip and that was great. If you have to stay at the Westin, ask to not be given a room in the back where the private club is. I've stayed at 100s of hotels and this ranks there with the dump near the Calcutta train station but at least that one didn't cost much.…
It looks to have been a very grand hotel and might currently be a little past it's prime - but they delivered on what they advertised. Great location. Super helpful and friendly staff. We booked two basic rooms for two nights (parents and two adult kids). Platinum status got us a room that was a little larger than the kids. Both were in quiet spots, clean, and nicely appointed. All good on that front. The breakfast was great - lots of options, high quality food, again super friendly staff. Appreciate that it was included with platinum status! Special thanks to the concierge, who had lots of great advice and arranged the nicest driver to take us to the airport. We would definitely return!
While the hotel still has a nice concierge to help you with your bags when you enter, decent rooms, and the Morelands Grill restaurant, it is easy to tell that this hotel is on the decline. We had quite a bit of BLACK MOLD in our bathroom's shower as well as in the shower in the room that I booked for my parents. We called the concierge to have someone take care of this in both bathrooms our first day since we were only there for a day and a half, but they never even sent anyone.
I had planned a trip away to a hotel as I wanted a break away from home and work. When I say I picked a good choice I couldn’t be convinced there is somewhere better. Everything from the room to the food to the service of staff. Immaculate attention to customer service. Two people who left an incredible impression on me were Liam and Senem in the Resturaunt. I could tell how personally they take their jobs in making sure that my stay was perfect. The chef in the restaurant also deserves attention as I am a picky eater and every bite of my dinner was savoured. Thank you to the Westin for giving me the break I needed and I’ll be sure to come again