We paid for 3 nights just before COVID shut down. They will not honor our reservation unless we arrive by Dec 31. We are cleared to travel May 2022. Can anyone offer help? Communications via email and phone aren’t working.
Excellent location. Not plush but clean and serviceable. Very clean and covid requirements observed. Rooms clean and basic. Tea and coffee supplied in rooms. Free WiFi. Food really good. Breakfast with full irish, cereals, fruit and cake. Good fresh coffee. Bright lovely staff. Food in evening really good and freshly cooked ( no ding here ! ) Gutted missed onsite Celtic night. Thursday and Sunday nights. This hotel has prime position for everywhere and with great staff.I would not hesitate to return .
What a brilliant time we had at The Arlington. It’s the second time we’ve stayed and I honestly wouldn’t stay anywhere else in Dublin. The location is perfect, right in the centre of everything, delicious food and as for the staff they are amazing. Special thanks to Kate (so sorry forget your name but we called you Kate as you look like Kate from Line of Duty) for all your help and (again forget your name) the red haired lady at breakfast, always happy to help with a smile and a great chat. Thanks also to Shane who booked us in, with a massive welcome and shout out to Eoin the General Manager....thank you for your hospitality, we love your hotel and can’t wait to plan our next visit, hopefully sooner rather than later. Thanks for everything.
Normally we travel 2-3 times a year to Dublin. We booked our first trip back after lockdown for this October. As usual, several others have decided to join us along the way. Each time we contact the Arlo to add another room, they have been extremely accommodating to our additional guest's requests. This will be my 14th stay of over a week with them and every stay has been flawless. Every employee is friendly and goes out of their way to make your stay with them perfect. Yes, they have the best location in Dublin, yes the food & service in the restaurant is outstanding, yes the rooms are clean and well appointed, yes I highly recommend them.
We arrived 6 hours before check in.....however, we were greeted with friendly faces and smiles all round from the check in staff. They said they would try and get us checked in ASAP and asked if we could give them an hour to sort something out.....and they did...we were checked in 5 hours early and NO excess fees to pay! SUPERB, friendly and professional service. While we were waiting to be checked in, we decided to go into restaurant and have a coffee and juice to wake us up. Again, we were greeted with happy, cheerful, smiling staff, who couldn't do more to make us feel really welcome. We clearly made an impression on them, as they remembered us at breakfast the following morning....GREAT customer service from happy, friendly staff. The room was very spacious and very clean and tidy...and the bed was REALLY comfortable. It was obvious that Covid-19 protocols were still in place with small touches such as disposable paper cups for your tea and coffee and disposable plastic cups for water. The room also had a safe, ironing board and iron, writing desk and lamp and more than enough hangers for clothes. Note for hotel - maybe supply more milk and sugar for drinks as these get used most and go quicker than tea and coffee. We saw the housekeeping team doing their rounds and the seemed very cheerful and were very helpful when we asked them a question....they made the room up very well for us on our one night stay. Breakfast - all you can eat/drink from a buffet style offering for €10.....very good value for money...and very tasty. One thing to point out which is a bonus....if you book a bus tour on Big Bus Tours located practically next door....you get the offer of a 2 for 1 meal at the hotel...(correct at time of review). Check out was easy and we were bid a very cheerful farewell by smiling, happy staff. Overall, a very pleasant stay and we would not hesitate to revisit.....the staff make it very enjoyable and pleasant and they are a credit to the hotel.…