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Horizon Hotel

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#10 of 18 Hotels in Ayr
Certificate of Excellence
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Horizon Hotel
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373 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Glasgow, United Kingdom
1 review
1 of 5 stars Reviewed 6 days ago NEW

Paid £260 for 2 nights in a tiny box room up in the attic. Room was not fit for purpose because ceiling was so low. Wish we had read reviews before we booked. A long time ago someone wrote that the bathroom tap was broken paint was peeling off the door and the shower tray was badly chipped. The reply... More 

Helpful?
Thank 81lyn5
Tracey C, General Manager at Horizon Hotel, responded to this review

Mrs Flynn Having now added the same review for a second time after calling me directly looking for an apology I feel you have too much time on your hands and have nothing better to do with your time. Firstly let me clear one matter up, the gentleman in question was a guest and was a very respectable gentleman who... More 

Birmingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What can I say about this place. From the first time me and my wife walked in it just felt right. During the whole of the build up to the wedding Tracey and lauren were absolutely brilliant in helping with plans and everything that goes with your big day. I arrived the night before and so did a lot of... More 

Helpful?
Thank Stuart D
Tracey C, General Manager at Horizon Hotel, responded to this review

Good Afternoon Mrs & Mrs Dolphin Thank you so much for your very kind review and taking the time to write it, I know how busy you both are. Firstly it was my pleasure on your big day, it is always very heart-warming to hear that your day was made perfect here at the Horizon Hotel. I will pass on... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Stayed here for business this week in room #20. Staff very friendly, room small but ok for what I required. Great location just over a road to beach. Food was decent with a good choice. I feel a tad bad for saying this as the staff are so nice but the room was filthy. I had to get the shower... More 

Helpful?
2 Thank Louisa D
Tracey C, Owner at Horizon Hotel, responded to this review

Dear Louisa, Thank you for your review, we take all our reviews seriously. The hotel has a policy of replying to all reviews good and bad. Being in close contact with the public we are often an easy target for people. However when my managers saw your review they were understandable incensed none wanted to reply so as the owner... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was in this marvellous hotel for a week from 22 Aug. Once again, we had no complaints and found all staff very helpful, courteous, polite and eager to assist. Being a wheelchair user, we find Room 6 very suitable with ramped access from the courtyard (eliminating the need to enter and trudge through the main hotel) and a large, modern... More 

Helpful?
2 Thank Joe C
Tracey C, General Manager at Horizon Hotel, responded to this review

Good Afternoon Thank you so much for your kind review again joe, it means a lot that you enjoy your trips to the hotel and find everyone to be accommodating and friendly to you both. We hope that you are keeping well and we will see you again soon. Kind Regards Tracey & Staff More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had a three night stay at the Horizon Hotel, Ayr. A wedding Anniversary treat costing £315 The first morning looked at the view from our bedroom window, to find something like a dumping ground. We could not leave the window open at night, anybody or anything could enter our room. I mentioned this to the receptionist, who told me all... More 

Helpful?
1 Thank Heather C
Tracey C, General Manager at Horizon Hotel, responded to this review

Good Afternoon I am sorry to read this review of your stay with us. Firstly the receptionist on the desk was in fact myself, The General Manager of the Horizon Hotel, were I recall the conversation very clearly that you had booked through a third party agency that I had informed you that they allocated you a room. The fact... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 18, 2016

Booked a short weekend break for ourselves and our dog. Room was a family room which although in the roof space came with the added bonus of a fantastic sea view, which certainly made my wife's stay even better. Well furnished with a comfortable bed Staff were very friendly and made us and our dog most welcome. Food overall was... More 

Helpful?
Thank Brian P
Tracey C, General Manager at Horizon Hotel, responded to this review

Good Evening Thank you so much for your kind review of the hotel, I am glad you found all aspects of the hotel good. The hotel is dog friendly so we welcome all dogs and I am happy to read you enjoyed the food and your room. We hope to see you again soon. More 

Dumfries, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 17, 2016

Spent two nights, room nice and clean staff very friendly and helpful will go out of their way too help you food all freshly made and you can tell the difference well presented full Scottish breakfast kept me going till dinner

Helpful?
1 Thank Billie T M
Tracey C, General Manager at Horizon Hotel, responded to this review

Good Evening I would like to thank you for the very nice review that you sent us in. I am glad you found the room to be nice and enjoyed the food. The staff are very helpful and like to look after our guests in the hotel and I will pass on your thanks to our breakfast chef Caroline and... More 

helsby cheshire
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed August 16, 2016 via mobile

Always wanted to visit Ayr so booked an overnight stay at the Horizon via Easybreaks. We booked two double rooms and one to include a dog. On check in was allocated room 10 as the receptionist said it would be best for the dog as it had a separate entrance. I was delighted to find that the room was spacious... More 

Helpful?
1 Thank janebmott
Tracey C, General Manager at Horizon Hotel, responded to this review

Thank you so much for a lovely review of the hotel. I am so glad you enjoyed room 10 it is a lovely room and I am so glad you enjoyed the food and breakfast everything is cooked from fresh and our team ensure you are looked after at all times. I will pass your lovely review onto all the... More 

Polmont, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 14, 2016

Stayed for 2 days from 7th August. Food was first class and staff were fantastic. Room (23) was at the rear of the building so no sea view and unfortunately the bathroom was very small. Bashed elbows and knees when coming out of the shower! However, we did enjoy our stay here overall.

Helpful?
Thank Pamela A
Tracey C, General Manager at Horizon Hotel, responded to this review

Good Evening Thank you for your kind review of the hotel. I am so glad to see you enjoyed all aspects of the hotel. I wish you had came to reception about your room as if possible we could have moved you. Thank you for commenting on the staff and service as all staff give 100 % when dealing with... More 

Montrose
Level Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed August 12, 2016

Just back from a 4 day break at the Horizon, everything spot on, food excellent, top marks to chef and waiting staff, all staff who work in this hotel were friendly, polite, professional and very efficient. Our room was very comfortable and very clean, no noise from other rooms or corridor, great views of Arran. Dog friendly, pets seem to... More 

Helpful?
Thank LochLeeGlenesk
Tracey C, Duty Manager at Horizon Hotel, responded to this review

Good Afternoon Thank you very much for your kind review. I am so pleased you enjoyed your stay with us. Our Head Chef Kevin and his team work hard as do all our staff to provide fresh quality food and good customer service. I shall pass your lovely comments on to all the staff as they do work hard and... More 

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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Horizon Hotel is the ideal location and a popular venue for holidays, short breaks, and activities, weddings and business functions.Offering quality and affordability, the Horizon Hotel is an award winning three star Scottish Hotel providing Scottish hospitality, and friendly efficient service. ... more   less 

Additional Information about Horizon Hotel

Address: Esplanade, Ayr KA7 1DT, Scotland
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Price Range: $90 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Horizon Hotel 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Horizon Hotel Ayr, Scotland
Hotel Style:
#3 On the Beach Hotel in Ayr
#8 Family Hotel in Ayr
#9 Romantic Hotel in Ayr
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