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Mercure Ayr Hotel

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Mercure Ayr Hotel
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598 Reviews from our TripAdvisor Community

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Showing 583: English reviews
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here for five nights this week. I upgraded my room which was well worth it as its huge. All the amenities I needed were in room like iron and ironing board, nespresso machine, robe and slippers, shower products, hairdryer, settee, enough wardrobe space, large tv, dressing table/mirror, kettle, and a table with two chairs. Great views from room 568... More 

Helpful?
Thank Louisa D
Coatbridge, United Kingdom
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Have just spent a weekend at the Mercure Ayr and absolutely delighted. Firstly must mention the extremely helpful, efficient and friendly staff, the lovely greeting from Abi on reception and Amy who served us dinner both delightful as was all the staff, this makes a very pleasant stay. Room spotless, both breakfast which was self serve and dinner, could not... More 

Helpful?
Thank bethiar
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Many Thanks for your comments following your stay with us over the weekend, I am delighted that your stay was such an enjoyable one. I have already shared your comments with the team and I know they will enjoy reading your kind words. We will all look forward to welcoming you back again very soon. Kind Regards Lindsay... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Was a last minute decision to book in we got charged £252 for this room absolutely appalled at the condition manager Chris came to room and took £100 of the price to be honest he was appalled that house keeping hadn't informed him re the stains on the carpet stains on lamps I think the room rate should have been... More 

Helpful?
Thank 12345477
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you for your feedback following your stay with us over the Gold Cup Weekend although I am disappointed that your stay was not an enjoyable one. Please accept my sincere apologies. The issues raised are will be investigated to ensure that these are rectified immediately. Kind Regards Lindsay Steele More 

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Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Myself and my partner stayed here for a night. We were made to feel very welcome by all staff members the lounge and reception was nice. We had a room on the 5th floor with nice sea views and was a great sized room only small things that I would fix in room is bathroom is a bit tired and... More 

Helpful?
Thank Liisaj96
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Many Thanks for your comments following your recent stay at the hotel. I am delighted that your stay was an enjoyable one. We are aware of certain areas of the hotel that would benefit from modernisation and are confident that this investment will come in time. In the meantime I will be sure to share your comments with... More 

Derby, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We used the hotel as our base for a 6 nights August break, to explore the area with our 8 years old granddaughter. Car parking though free, could be quite problematic at certain busy times for the leisure spar, which is open to locals. The spar area, bedroom and hotel in general was in need of a makeover. Despite being... More 

Helpful?
Thank fiftys
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you for your feedback following your 6 day break with us last month although I am disappointed that your stay was not enjoyable one. Please accept my apologies. Your comments will be passed on to the relevant departments to investigate and ensure that the appropriate actions are taken where is necessary. I will also be sure to... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here at the end of August with my sister for two nights. We absolutely love this hotel and everything about it. The facilities are fab and the staff really went out their way to make sure we had everything we needed, nothing was too much bother. Would highly recommend it and looking forward to my return visit. The food... More 

Helpful?
Thank A TripAdvisor Member
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you for your kind words following your recent stay with us, it is always a pleasure to receive positive feedback. I will be sure to share your comments with the entire team, I am sure that this will act as a great motivation in hearing that all their hard work does not go unnoticed. We will look... More 

scotland
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

Let's start with the positives Nice big room Negatives The music was really loud and a very strange mix. Cotton eye joe has no place on any play list Despite numerous requests the show did not take the hint re the music When the cake was brought out the staff did not deem it necessary to turn on the lights... More 

Helpful?
Thank screamqueen
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you for your feedback following your family party at the hotel although I am disappointed that there were a number of issues. Please accept my sincere apologies. The issues you have highlighted have been dealt with by the appropriate departments to ensure that there is no future occurrence and it is our hope that we might see... More 

motherwell
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed August 22, 2016

Our stay at The Mercure was an It is On deal. I paid the extra for a Privilege room on booking as it was a treat for my wife's birthday. On arrival the reception staff was very cheery and welcoming, checked us in and directed us to the 4th floor to our room. In the corridor on the 4th floor... More 

Helpful?
Thank xandercsmith
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Many Thanks for your comments following your stay with us although of course I am disappointed that your stay was not an enjoyable one. Whilst the hotel is clearly a non-smoking hotel, this unfortunately does not stop some people from trying to. The hotel does take this issue seriously and will take the appropriate measures to try and... More 

Glasgow
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 14, 2016 via mobile

Been here before and I will keep returning every time I'm in Ayr for a weekend. There's a lot of nit picking in some of the reviews and we strongly feel it's not merited. This hotel is a great 3 star hotel. It doesn't claim to be The Ritz! We were here on an ITISON, 2 night deal and every... More 

Helpful?
Thank SHEGlasgow
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Thank you so much for your comments following your recent stay with us. I am delighted that you had another enjoyable visit. I will be sure to share your comments with the team as I know they will take great heart from hearing your kind words. Thank you once again and we will look forward to welcoming you... More 

Level Contributor
7 reviews
4 hotel reviews
2 of 5 stars Reviewed August 14, 2016 via mobile

Room in need of refurbishment, bathroom had broken tiles,mouldy grout and mould on ceiling. Bathroom and main door had to be slammed to shut properly, stains on carpet and broken furniture. What have been overpriced at half of what we paid. Staff we're friendly.

Helpful?
Thank Aidon24
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review

Dear Guest Many Thanks for your feedback albeit of a negative nature. We welcome all feedback and I will be sure to share this with all the team. I am pleased that you have mentioned the friendly nature of our team, I am sure that your words will act as a motivation that their hard work does not go unnoticed.... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Mercure Ayr Hotel

Address: Dalblair Road, Ayr KA7 1UG, Scotland (Formerly Ramada Jarvis)
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Price Range: $76 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Ayr Hotel 3*
Number of rooms: 118
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Also Known As:
Ramada Ayr
Ayr Ramada
Mercure Ayr Hotel Scotland
Hotel Style:
#4 On the Beach Hotel in Ayr
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