Myself, my fiancé and my children had arranged a viewing here, with hopes to hiring it as our upcoming wedding venue, back before any of the lockdowns happened. We had arranged the appointment weeks in advance and were really looking forward to seeing it in person as all of the pictures online looked stunning. When we eventually found the driveway to the venue, my fiancé and I were shocked at how awful the condition of road was and also how narrow. Coming from Glasgow we were sceptical that a coach or mini bus would be able to fit down the narrow, muddy road but we hoped that it was just a minor thing and nothing to put us off. On arriving in the car park we found that we had to make our way up a very slippery, muddy slope that was the pathway to the venue. At this point I began to have a little reservation as I knew that some family members were wheelchair bound and would struggle with this but again, I hoped that there was some way around it. Once we made it to the top and made our way over to the reception entrance, it was obvious that there was an event on as there was lots of people, mostly drunk (but then i guess if it was an event why no) standing at the door and when we went in there were kids running around everywhere, behind the EMPTY reception desk, up and down the stairs and jumping on the waiting area sofas. There was no staff members to be seen, even though there was clearly meant to be, considering the fact that someone’s open handbag and mobile phone was lying out beside the computer. It made us cringe just seeing someone’s things lying out for some untrustworthy sort to take advantage of but then again not our problem I guess. Half an hour passes and we still cannot find a member of staff and end up searching through the building till we eventually find someone that can find the wedding coordinator for us. Twenty minutes later she comes down to the reception only to tell us that we are half an hour early (we weren’t. I had an email confirming the time) and that another couple who had only just arrived we’re going to be seen first. I was not pleased but I just kept thinking about how pretty the oak framed room was and kept my mouth shut. We were told to go wait in the restaurant and that she would come get us when she was finished. So we sat, and sat, and sat. During that time we witnessed several things, first off, not one member of staff asked us if we wanted anything, which would’ve been nice but again not exactly a deal breaker, we saw a member of staff pick up a teapot from one of the empty tables, take it to the bar, remove the teabags with her fingers and drop them into a fresh teapot, disgusting enough but the next part then just set it in stone that this was not and never would be somewhere that we’d get married in or would stay in. Ever. There was a carvery style lunch happening and it all smelled very good however we then witnessed a member of staff clearing up a vacated table with some remnants of unfinished meal on the plates, pick up some of the vegetables in her fingers and ate them before taking the plates back over to the carvery and put the remaining food back into the warmer trays. I swear I just about threw up there and then. It was such a vile thing to do that we all just looked at each other horrified. I asked my partner then, did I just see that and he confirmed that yes, yes you did. As I said, the place looked lovely from what we saw of it but no way would I subject my friends or family to that kind of rank behaviour. Over an hour later the coordinator turned up to take us on our visit and honestly I don’t know why we still stayed as the bedrooms were filthy, dusty and falling to bits, my poor gran has a more updated bedroom than what we saw and then when we eventually were taken down to the oak framed barn style room there was a christening happening and we were taken right through the middle of it. Everyone was looking at us as if to say what are you doing here and we’ve never felt so unwelcome or uncomfortable. It was hard to look at the space without seeing all of the disgruntled looks that the guests were clearly giving us. It’s not that, we would have (prior to this) been happy to rearrange the appointment to a day when nothing was planned but to be honest it all just smacked of lack of professionalism or even sense, decency, respect, hygiene, I could go on. Needless to say we will never, ever stay here and honestly I have no idea why this venue is still able to run let alone have four stars. Absolutely shocking venue. No amount of fancy photos can hide the rubbish that is this place through and through. Vile.…
have eaten out here many times,my problem is the bill,i didnt get a proper brakedown of the bill,just told to go to reception and pay,dont think this is right,and the bill seemed very high,the owner mandy is very rude and ignores you,after the last time i or my freinds will never go there again.there are many better places to go than here in ayrshire ,were the staff no how to treat people properly.
Family breakfast with Santa priced at £10 per person including our 2 year old son. Breakfast consisting of a bacon roll and waffle with Nutella each. All fine. Problem was the drinks. Only black coffee and tea included? Including children! If a parent of a two year old is giving them tea or coffee I would seriously question their parenting. 2 fresh orange one for the wife and one for son adding on an extra £4 to the bill. On a side note “can I get a white coffee” sorry it’s only black that’s included 😂. Was good to get a visit to Santa in these times but extra charges for above mentioned were not welcomed!
This is one of the best hotels iv stayed in. The staff were so helpful and made my stay very relaxing. The detail in the decor was excellent. The owner went beyond anything I could wish for , and all done so willing
Had a lovely lunch on our first visit to Enterkine (it won’t be our last visit). Food was lovely and good sized portions too! Staff were friendly and approachable. Excellent value for money. Three courses for just under £20 is brilliant. Highly recommended.