As an early adopter of Fonab Castle when it first opened and several other visits over the years, my partner and i felt somewhat underwhelmed by our latest stay. The hotel is currently undergoing some improvements, which gave it a fresh feel, however they come at a cost - service was patchy and the Brasserie food and wine (a bottle of our favourite Italian wine came in at £49, when we Googled it you could buy a bottle for £15 - 300% mark up!) was overpriced and average at best. Our meal on the first evening was a real disappointment- poussin with seasonal veg, gravy and herb stuffing. The dish arrived, beautifully presented albeit a very small portion. The poussin and the veg were cooked perfectly however the gravy was non existent and the herb stuffing had no real flavour and a claggy texture. The dish needed something to bring it together and for £23.95, it really was underwhelming. The service was lacklustre, no-one checked to see if we were enjoying our meal, our wine was not topped up, and when the cheeseboard arrived no explanation of what cheeses were included - definitely not a 5 star service! Our breakfast on the first morning was a mixed bag. The first waiter was excellent, very welcoming and took time to explain the menu. From there it was downhill. Porridge arrived luke warm and a glue like texture. It was inedible and when I raised with the Duty Manager he said he would raise with the kitchen and didn't feel the need to apologise. We waited 45 mins for our hot food, and when we asked when it would be arriving the waiter told us that its because everything is freshly cooked and not frozen (I would hope so for a 5 star hotel) funnily enough the breakfast and service were better the second morning, different Duty Manager in charge. When I think back to our first stay 7 years ago, the quality of service in the restaurant has diminished somewhat, back then you had one waiter who looked after you, today you could have 5-6 waiters - leading to a lack of rapport and continuity of service. While I can't take away from the fabulous setting and the more than comfortable suite, I came away feeling rather underwhelmed. And when I compare to The Bonnie Badger in Gullane, where we stayed for 3 nights the previous week, Fonab Castle is the poor relation. Vastly overpriced and 3 star service. Could do much better to get a Fonabulous rating. I won't be rushing back.…
We had a fabulous overnight stay in a gorgeous Castle Signature View room with stunning views of Loch Faskaly. Staff were very attentive and welcoming and the brief tour of the castle on our arrival was a lovely touch. Dinner in the Brasserie was delicious and the extensive selection of gins very impressive! This is a very special hotel in a beautiful setting.
Booked a one night stay for a birthday with dinner included. Upgraded the food from the brasserie to the Sandemans and was not disappointed. 7 course tasting including wine pairings were exceptional and brilliant service throughout. Had a drink beforehand in the bar upstairs which had breathtaking views on the lock. Breakfast the following day also very yummy in the brasserie. Room was brilliant. Had a suite on the ground floor with two bathrooms. Teacakes Instead of biscuits was a nice touch and fresh milk brought to the room when required. Location of the hotel is good, handy little walk along the loch into Pitlochry. Also good location to travel around and see other local sites. Loved the entire stay, would definitely go back for another visit!
This was our 3rd stay at Fonab and we will definitely return. Some extension/improvement works has been undertaken since our previous stay and they added to the ambience and comfort of dining and bar areas. The woodland suite we had was very large and well appointed, all requests catered to with speed, efficiency and a smile! There was a mix up at dinner one night and what could have been a bad experience was turned around by the contributions of a number of the staff team and was greatly appreciated. The location here really is superb and the walks nearby are tranquil and good for the soul. We will be back again! ❤️
Fonab Castle is an absolute gem, beautiful hotel in a stunning location. The team do everything to ensure a wonderful stay. Both food and service at the Brasserie are marvellous. Excellent comfort in the gorgeous rooms. Everything was perfect! Kudos to the entire team for maintaining such great standards during Covid-19. Thank you for a memorable escape.