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The Garrison

Traveler (44)
Dining (18)
Room & Suite (11)

About

#13 of 22 hotels in Fort William
Location
Cleanliness
Service
Value
FRIENDLY SCOTTISH HOSPITALITY, COUPLED WITH CHIC, COMFORTABLE ACCOMMODATION The Garrison Hotel signifies the newest, 4-star, boutique hotel to open in Fort William, West Highlands of Scotland. Built on the site of the Old Police Station, High Street, Fort William, we look forward to welcoming you to The Garrison Hotel. The hotel has 41 rooms – comprising of 6 cells and a mixture of twin and double rooms, as well as family suites – and a 60 seater restaurant and bar.
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Property amenities
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room service
Breakfast Available
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
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HOTEL CLASS

Location

Full view
82Good for walkers
Grade: 82 out of 100
35Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
92Reviews
4Q+A
13Room tips
Traveler rating
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Popular mentions
We stayed for two nights. We booked late and had to take a family room. The Hotel is only one year old - the decor is fresh and clean. The breakfast was beautifully cooked. The staff are friendly although generally would benefit from more training. There were mistakes with our breakfast orders. The waiters’ shirts would benefit from an iron. Our room was small for a family room. If we had converted the couch to a bed there would have been no room to move. The towel rails in the bathroom and the hook on the bathroom door are loose and need attention (room 227). The temperature in our room was far too hot - it didn’t dip before 25c. This made for an uncomfortable stay - it was too hot to sleep under the quilt. At £180 per night - it felt pricey. Overall, good decor and fittings. The hotel would benefit from more active management.
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The Garrison exceeded our expectations. The rooms are modern, stylish and well equipped. The staff were also a great asset to the hotel - very friendly, helpful and made us feel at home throughout our stay. Would definitely stay again.
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Excellent meal here in Fort William. Place had a great buzz. Advise to book as people turned away due to being full. The monkfish scampi is to die for and fish pie excellent with lovely al dente vegetables. Lentil soup yummy on a cold day.
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I stayed for 3 nights while climbing ben nevis. the hotel is very clean and tidy, friendly staff, it has a theme as it was the old jail. my room was compact, but had everything i needed, the only thing missing was a bath, but the bathroom was too small to fit one. the bar is reception and although this worked, it meant that the hotel bar was not one where you would want to stay long. i must thank the staff as i left my pillow at the hotel and when i contract them, they quickly arranged for it to get sent on, i had to pay the postage, but i did not mind as it was a bulky item. if i visit fort william again i would stay there... one draw back is the size of the car park as it only has limited space, there is a public car park close by, but as it was raining this was inconvenient
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I really wanted to like this hotel. It has a very quirky, contemporary design, making use of an old building and has a fabulous location, right on the end of Fort William’s main street. However, walking in, you have the first sign that design has been put ahead of functionality - to get to reception, you have to follow signs and walk through a few doors, dragging your bags behind you. Reception is on the end of the bar which leaves you a bit unsure where to stand and who to ask for service. We had booked in a cell block room which I fully expected to be small and had already been warned that the shower was outside the room - both of which I was perfectly fine with. However the showers aren’t ‘just’ outside the room - we again had to walk through a few doors to get to ours and, despite being told it was labelled with our room number only, it was for both rooms 8 & 9 with it being unclear which shower was which. There was nowhere to put your things in the shower (ie, a shelf for your clothes) and the shower rooms were boiling hot. A really minor point, I know, but it just added to the issues. The room was fine - again, it looked the part and I loved the glass bricks and colour scheme but the functionality wasn’t there. The ladder to get to the top bunk was really awkward and you had to climb over the bed side to get in as a ladder wasn’t positioned very well. The tv didn’t appear to be on an arm so you couldn’t really see it from the bottom bunk. Ventilation in the room wasn’t great - obviously no opening windows because of the nature of the old building but could have had an opening in the door perhaps as the ventilation fan wasn’t much good. On the plus side, the bed was comfy and duvet was lovely. Our biggest issue was the heating. We’d asked reception to turn it off as we’d come back to our room to find it baking. They said they had and it would take a while to work. Half an hour later, it did turn off for a while then mysteriously turned itself back on, taking our room to a sauna like 27 degrees c. We spoke to them again - reception staff tried to fix it and couldn’t so gave us a cooler and said that was ‘all they could do’ and, as the hotel was apparently full, were unable to move us. I asked if they could just manually turn this heater off and was told that wasn’t possible. Eventually they called a plumber who, shock horror, manually turned this heater off as he was unable to fix the problem with the thermostat. Around midnight, our room finally cooled to a more appropriate temperature and we were able to get some sleep. I’m certainly not judging the hotel or giving them the score I have based on one heating issue - things happen and I completely understand that. It’s a combination of factors and that was just one of them, as was their service around the issue. While the staff member at the time was very apologetic, he didn’t seem to actually know what to do to help and his initial response of giving us a cooler and expecting us to still sleep in a 27 degree room really wasn’t appropriate. The Assistant Manager on reception at check out gave me the standard ‘sorry’ but equally didn’t seem to care.
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PRICE RANGE
$79 - $365 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomScotlandLochaberFort William
NUMBER OF ROOMS
41
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