Rocpool Reserve

779 reviews

#5 of 38 Hotels in Inverness

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14 Culduthel Road, Inverness IV2 4AG Scotland

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Guests1 room, 2 adults, 0 children

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Traveler (270)

Room & Suite (75)

Dining (60)

About

4.5

Excellent

779 reviews

#5 of 38 hotels in Inverness

Location

Cleanliness

Service

Value

Travelers' Choice

5 Star boutique hotel opened in February 2006. A totally renovated Georgian Townhouse featuring stunning modern original design. The hotel also has a 2 red rosette restaurant and our "R-bar" for cocktails as well as a wide variety of other drinks . We endeavour to use as much local produce as possible.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Hot tub

Free breakfast

Taxi service

Spa

Baggage storage

Concierge

Parking

Wifi

Bar / lounge

Restaurant

Breakfast in the room

Complimentary instant cofffee

Snack bar

Special diet menus

Wine / champagne

Newspaper

Non-smoking hotel

Outdoor furniture

24-hour front desk

Dry cleaning

Laundry service

Ironing service

Shoeshine

Room features

Soundproof rooms

Housekeeping

Private balcony

Room service

Safe

Bottled water

Minibar

Flatscreen TV

Wake-up service / alarm clock

Room types

Bridal suite

Non-smoking rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Luxury

Green

Languages Spoken

English

779Reviews9Q+A100Room tips

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Magdalena N wrote a review Nov 2020

Bath, United Kingdom3 contributions

Fabulous stay

We’ve escaped to the Highlands for a staycation, Rocpool was our base for couple of nights. Nice, personal and welcoming staff made us feel at home, genuinely interested in our plans without being too much, always full of good advice of what to do in the area. We ate in both night as everything else closed at 6pm but couldn’t be happier, exquisite meal first night in the restaurant and laid back second night in the bar, food amazing in both. Breakfast was fantastic and set us off for the day. Room was immaculate, bed extra comfy and the hot tub with cheeky g&t in hand just a cheery on the top after a day of exploring. We’ll be back, we loved the Highlands and Rocpool!

Date of stay: October 2020Trip type: Traveled as a couple

Helpful

Response from David Robertson, General Manager at Rocpool Reserve

Responded Nov 14, 2020

Dear Guest, Thank you very much for taking the time to share your wonderful feedback with regards to the experience you have had with us. I am delighted you have enjoyed your time with us to the extent that you have and I am always over the moon when informed about a return visit. The highest accolade of all. We look forward to welcoming you back in the not too distant future. Kind Regards, David Robertson, General Manager.

Elspeth wrote a review Nov 2020

Ayr, United Kingdom2 contributions

Nice wee hotel

Having stayed at other properties in the same group we thought we would try their city boutique hotel. Warm and friendly welcome on arrival as we expected. Great location for a wee walk round the river which is beautifully lit up in the evenings. Food was definitely my favourite part, simply outstanding. Service was different due to Covid which we understand, safety must come first. Staff were lovely and always at hand. A special thank you to David the Manager for advice on tailor made booster seats for the car. We managed to get one just in time before leaving.

Date of stay: October 2020

Value

Location

Service

Room Tip: Its worth spending a little extra to get a hot tub room

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Helpful

Response from David Robertson, General Manager at Rocpool Reserve

Responded Nov 6, 2020

Dear Guest, Thank you for taking the time to review your experience at Rocpool Reserve Hotel and Restaurant. We pride ourselves heavily on the cuisine and service, so I am delighted to read that this has helped make your stay with us more special. It was a pleasure to speak with you during departure and your mention of a return in the near future is much appreciated, and we look forward to welcoming you back. Kind Regards, David Robertson, General Manager.

Beef88 wrote a review Oct 2020

Glasgow, United Kingdom58 contributions20 helpful votes

Disgusting (brutally honest review)

Booked this as a surprise night away for myself and the wife. We had heard it’s the place to be in Inverness but quite expensive, We paid £315 for Room and breakfast On arrival we were greeted by the the general manager David who was very pleasant and very well mannered he gave us a very detailed speech including how to use the facilities in the room. Before going any further The staff in the hotel are all very well mannered and polite just a shame the rest of the hotel is a let down 1: On getting to Room 10 (which is the flagship room)we found the door very hard to open as if swollen up with dampness, found it difficult to close quietly and smoothly. 2: The bathroom was very bright but did smell of slight dampness, we also found pubic hairs on the bath (picture attached) 3. The bed very big and comfortable mattress but the frame is dated and squeaky. Under the bed was where it gets worse. We found a Rentokil mouse trap with mouse droppings I find this f*****g disgusting worse than the bathroom pubic hairs ( picture attached) 4. The TV, when putting the tv on it went straight to what can only be presumed as the last guests history and searching for “Lesbian porn” wasn’t what we were expecting 5. The outside area, the hot tub was set to 41 degree which having a tub at home is very warm and not entirely comfortable for sitting in. There was a sauna outside also BUT we were let down yet again it was more of a igloo than sauna as it didn’t work 6. Breakfast can’t complain about this it was fantastic and very tasty the waitress was very well mannered and polite When checking out we were not asked how our stay was rather a put your key there and off you go like we were a hindrance to them…

Date of stay: September 2020Trip type: Traveled as a couple

2 Helpful votes

Helpful

Response from David Robertson, General Manager at Rocpool Reserve

Responded Oct 31, 2020

Dear Guest, Thank you for taking the time to review your experience when visiting Rocpool Reserve. Before wanting to post my reply, you will be aware that I have tried to contact you personally on three occasions now and left voicemails to my un-answered calls. I would be delighted to discuss all of the points brought up, so please feel free to contact me at a time suitable to you, should you wish. I have left my direct phone number on the voicemails and my email address is below. I am disappointed by some of the points you have brought to my attention. Please let me begin by giving my sincere apologies for some of these short comings and any services that have fallen below our usually high standards. In part, some of your review is most useful to me and will be used to assess the services we are providing. Although I am extremely grateful for you bringing a few points that have been below our standards to my attention, this is where your “brutally honest review” falls short of being fully factual and is instead damaging to a well accomplished Hotel and Restaurant through your inaccuracies. I wish to bring transparency for the Trip Advisor community on a few of your comments. Firstly, if I can point out that we do not nor do we need mouse traps in any of our bedrooms. What you have seen is a unit to advise against the onset of bed bugs. It is very easy to contract an outbreak of bed bugs from guests and their prior visits elsewhere and it not even be known. This unit acts as a precautionary tool to advise upon any issue in the early stages in order we can act swiftly to resolve. Thankfully to date, they have not been triggered but remain to be a useful tool in each of our rooms. I can state that we have an exemplary record with regards to pest prevention throughout the entire property and take this element of health and safety very seriously indeed. I have taken the time to inspect the temperature of the hot tub per your concerns as well as the Sauna you also found issue with. When switched on, the sauna was working wonderfully and I managed a peak temperature of 51.2°C with in approximately 20-25 minutes. Your comment concerning the temperature of the hot tub being 41°C concerned me, as we aim for an optimal of between 37°C and 39°C. When checking the unit, it was set to 39°C. When attempting to set it higher, it allowed me to set 40°C but no higher for safety reasons. With a number of your concerns, whether it be valid points, simple assistance needed to resolve any uncertainties or answer any queries, we would have been delighted to have given aid at the point of your stay had we been given the opportunity, and I feel from this you would have been able to supply the Trip Advisor community a more fair and fully accurate review rather than what we have. I made you aware at check in that I was at your full disposal for any help you may require, as well as my colleague taking the time to speak with you upon your return from your afternoon out, but no comments or ask for assistance was made. I again was at your disposal the next morning and recall asking if you had a “nice evening and slept well”. You were complimentary at this point as well at check-out and I enjoyed our brief discussion regarding your day ahead. Please let me take this opportunity to thank you for your kind and generous custom, as well as your positive comments regarding my check in process, your breakfast and service given at this point. I remain at your disposal should you wish to discuss further. Kind Regards, David Robertson, General Manager. gm@rocpool.com

MsMJM wrote a review Sep 2020

12 contributions3 helpful votes

Fantastic Stay

We expected an excellent stay after reading the reviews but the facilities and front of house service exceeded our expectations. A very well managed stay that felt both safe and comfortable at the same time. We will definitely return.

Date of stay: September 2020Trip type: Traveled as a couple

1 Helpful vote

Helpful

Response from David Robertson, General Manager at Rocpool Reserve

Responded Oct 1, 2020

Dear Guest, Thank you for taking the time to write your review to share with the Trip Advisor community. Thank you also for the kind comments regarding the facility and service. We have a very dedicated team who appreciate any and all feedback. We look forward to seeing you again in the not too distant future. Kind Regards, David Robertson, General Manager.

mummybrown81 wrote a review Sep 2020

Nottinghamshire, United Kingdom48 contributions4 helpful votes

Very nice but pricey

We stayed in the Extra decadent room 10. The room was awesome very spacious with a large bathroom and balcony area with hot tub and lovely views Service was excellent with very good COVID procedures in place. Breakfast was delicious with lots of choice and very well presented good quality ingredients. Only downside is it’s very pricey but I suppose you get what you pay for!

Date of stay: September 2020Trip type: Traveled as a couple

Helpful

Response from David Robertson, General Manager at Rocpool Reserve

Responded Sep 22, 2020

Dear Guest, Thank you very much for your kind and generous custom as well as taking the time to leave a wonderful review. I am delighted you have enjoyed your experience and I hope you are able to return in the near future. Kind Regards, David Robertson, General Manager.

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