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BEST WESTERN Inverness Palace Hotel & Spa

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1,108 Reviews from our TripAdvisor Community

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Showing 1,048: English reviews
Los Ranchos de Albuquerque, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent for the price. Great service and friendly staff. Well located to go anywhere in area. Rooms overlooking river best. Played Castle Stuart which is a great new course. Royal Dornoch celebrating 400th anniversary.

Helpful?
1 Thank Stuart R
Lytham
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Lovely traditional hotel situated in the centre of the town. All the facilities we needed for me needing disabled facilities, frame etc, wheelchair.were accommodated with Understanding friendly staff. Thank you.

Helpful?
1 Thank jerrycou
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I am not sure why Best Western bought this beautiful old riverfront property in Inverness but they did and it is a great place. Big room with a bay window overlooking the river, super hot shower, great service with valet parking, and big Scottish breakfast included with the room. I really liked it although it was expensive- but you get... More 

Helpful?
1 Thank Moira M
Seattle, WA
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here at the last minute. Hotel sits right on the River Ness so location perfect. Rooms fine and what you'd expect. We were upgraded to river view room when we asked to change rooms for better view. Very accommodating. Paid 150 Pounds which we thought expensive for what we got. Espresso machine in lobby wasn't working...disappointing for caffeine lovers.

Helpful?
1 Thank TheRaininSpain
Burnley, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Hi there I have stayed a few more time since my last review of this hotel what can I say the refer down stairs is lovely the food was first class steak pie was best I've had Now to the jewels in the the crown there are two who I can't praise enough Louise is one house keeping manger I... More 

Helpful?
Thank Michael T
Lincoln, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopped here recently as part of a tour. Although being a busy hotel the service especially the restaurant staff was excellent and we never had to wait. Well organised and centrally located. The room overlooking the river was beautiful. Felt relaxed and at ease throughout our stay. Very enjoyable.

Helpful?
2 Thank Polly C
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Polly C, Thank you for posting your lovely review. It's wonderful to read that you had a relaxing time with us and enjoyed your holiday. The view from the rooms overlooking the River is beautiful. Thank you for the kind complement for restaurant team and the service through-out. I do hope we are able to welcome you to the... More 

Washington
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Expensive rooms. Nice setting on the river. Rooms are very basic with older furniture and beds. Manual AC--- open window. They did provide a fan. Room was hot, couldnt figure radiator out and no instructions. Woke up in a sauna. My dad collapsed from the heat in middle of night. However few decent hotels in inverness and they had availability... More 

Helpful?
Thank jimandthefamily
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear jimanthefamily, Thank you for posting your review. We are really sorry to read that your dad was unwell in the middle of the night, there is a new boiler system and the temperature should be at a consistent level. The heating has been off for the past few months as we've enjoyed warm weather and I'm just really sorry... More 

Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here during our girls trip. This hotel is FANTASTIC. Location is prime. Walk out of the doors and you are in the middle of everything. Staff was very friendly from front desk to valet. Starbucks on property take it over the top.

Helpful?
3 Thank Stacey P
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Stacey P, Thank you so much for your fantastic review, it's great that you all enjoyed your girly trip so much! It's lovely to read that you found all the team so friendly and hospitable and that you enjoyed the location we have - just a short hop to all the shops, restaurant and bars. I do hope we... More 

Cannon Beach, Oregon
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for three nights and found the hotel to be quite adequate with a convenient central location. Our room, 22, had an amazing river view. We were able to walk to various restaurants, pubs, and the train station. The staff was friendly and there is a bar, coffee shop, and restaurant off the lobby. The main downside is... More 

Helpful?
2 Thank tesdavis1
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear tesdavis1, Thank you for your lovely review, we're delighted that you had a great time with us. Room 022 is a personal favourite and the view is gorgeous! All the city has to offer is just a few minutes walk over the bridge, very convenient. It's great that you found all the team friendly and you enjoyed the use... More 

Houston, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Best Western Inverness was a in a very convenient location, just a few blocks away from the train station. The view of the River Ness was incomparable! The hotel staff was very helpful - the woman that checked us in spent a very long time with us going over the map of the city and giving us suggestions of... More 

Helpful?
3 Thank andreajoyparker
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear andreajoyparker, Thank you for taking the time to write your review. The view is fantastic and the location is brilliant for the city centre. Thank you for praising the team, it's great to read that you found everyone so helpful. We'll always hold our guests luggage do you're free to explore. I am sorry that the room was to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: $98 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#16 Romantic Hotel in Inverness
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