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BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
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1,169 Reviews from our TripAdvisor Community

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Showing 1,101: English reviews
Level Contributor
8 reviews
Reviewed yesterday NEW via mobile

Been coming for past few years, staff always welcoming. Breakfast is always great with plenty of choice. Evening meals in the brassiere is fresh and reasonable price. Rooms cleaned daily. River views and swimming pool are added bonuses.

Helpful?
Thank Cheryl F
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Visiting in the off season at the end of November. Slightly dated but comfortable and spacious warm bedroom on a cold day, with free wifi. Supper service slow, but food OK. Excellent, generous English breakfast with perfect toast provided with tea (instead of from those annoying slow toasters). Hotel ideally sited on river close to old town with view of... More 

Helpful?
Thank George N
Woking, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 days ago NEW via mobile

This hotel was a pleasant surprise for a Best Western. Check in was quick and easy despite 2 coach loads having just arrived.The receptionist was very smiley.My room on the second floor was spacious and looked directly out onto the river and castle. The room was clean and tidy and equipped with ironing board!! I was given good advice on... More 

Helpful?
Thank Nick B
Sao Paulo, SP
Level Contributor
14 reviews
8 hotel reviews
Reviewed 5 days ago NEW

I stayed at Inverness Palace for two nights. The streets were somehow empty because of the weather but inside the hotel it was quite agitated... The building is historical and the rooms are old-fashioned decorated. It is located at 10-15 min walking either from the railway station or the city centre. The breakfast is wonderful with plenty of options either... More 

Helpful?
Thank clpires
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear clpires, Thank you for taking the time to post your review - we're all delighted you enjoyed your stay! We do have a fantastic location for walking to the city centre, just across the bridge to the main transport links. It's great that you enjoyed the breakfast we offer, enough to keep you sightseeing all day! It would be... More 

Rotterdam, The Netherlands
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 days ago NEW

This hotel has got most of the things that a really good city hotel needs. Comfortable rooms with friendly service and excellent food in the restaurant. The only issue is that car parking can be limited and make sure you go to reception and get instruction for where and how to park your car. The breakfasts are excellent and boy... More 

Helpful?
Thank Uel T
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Uel T, Thank you for taking the time to review your stay, we are so happy you enjoyed your time with us. Breakfast is the most important meal of the day and it's difficult not to take full advantage of all the tempting options that we offer! Yes, the car park can be busy however we enjoy offering our... More 

Stoke sub Hamdon, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago via mobile

My mum and son live in inverness so I have stayed here several times. You know what it's like, would rather have complete luxury and privacy rather than stay with family. The rooms are always great, sometimes without a view but that isn't a bad thing. I have to say though that on my visit last weekend, the Housekeeping staff... More 

Helpful?
3 Thank The_Real_Mrs_Earl
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear The_Real_Mrs_Earl, Wow - a real heartfelt thanks for posting your very kind review. We are so proud of the team we have and we can't explain how lovely it has been to read of the excellent service you received, especially by our housekeeping team. It must have been so worrying to realise you had left such an immensely meaningful... More 

Edinburgh, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

The hotel is well located with a nice pool. Rooms are a bit tired, but very clean and tidy. Staff very helpful at check in and around parking. Breakfast was good, although we didn't have evening meal there so can't comment Our trip was spoiled by some items vanishing from our luggage. Very slow and inadequate response from management around... More 

Helpful?
1 Thank Stuart W
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Stuart W, Thank you for your review. We have all been very sorry to read of your experience. We have a robust system on re-uniting our guests with their left belongings of which you can imagine, can be many items of all shapes, sizes and value. I am sorry that we do not have your items and I am... More 

Glasgow, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

My partner and I found the Palace Hotel a very pleasant place to have a short stay in Inverness.Staff were all very courteous and willing to please. Breakfast had an excellent variety of hot and cold food.Hotel room had a lovely view over the River Ness ,especially at night with the nearby bridge and castle lit up, Our room was... More 

Helpful?
3 Thank Jim F
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Jim F, Thanks ever so much for your time in posting your review. Room 20 is gorgeous! It's fantastic you enjoyed it and that you had one of the best views we in Inverness. Thank you for complementing the team and the breakfast, such an important part of any stay. It would be great to look after you again... More 

Yorkshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

The hotel is in a good central location, about 5 mins' drive from the train station. Lovely views over the River Ness. Room was nice and quite spacious. I had dinner in the bar area where staff were very friendly and helpful. The food arrived quickly - quite cheerful pub grub style menu. I appreciated that there was no messing... More 

Helpful?
4 Thank NowThenJen
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear NowThenJen, Thank you so much for your thorough and very complimentary review. It's great to read that you had a stress free and enjoyable business trip with us. You have described Peter so well, he does not rest until he has fixed any problem and is a huge asset to our team. It's so lovely to have his hard... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Great hotel. Very friendly staff. Perfect location. Rooms clean and comfortable. Would definitely visit again. My buisness companion ate in the resturant for dinner and said it was poor however I didn't eat in the evening so can not say. The breakfast was alright tho and a good choice although a better vegatarian choice would have been nice.

Helpful?
4 Thank Wendy W
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Wendy W, Thank you for taking the time to review the hotel, it's great that you enjoyed your stay. I am sorry that you didn't find enough choice of vegetarian offerings at breakfast, I have passed on your review to our Head Chef. I am also sorry that your colleague did not enjoy their meal with us. The location... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: $85 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#16 Romantic Hotel in Inverness
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travelers.
16 questions
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go to reception to get information about the car parking options.”
 of 5 bubbles UelT, 6 days ago | Read review
“Ask for room 20”
 of 5 bubbles jimfY4153UU, 1 week ago | Read review
“always ask for river view room even if need to pay bit more, worth it.”
 of 5 bubbles neilmN1354VM, 2 weeks ago | Read review
“good views at the front but not so good at the back”
 of 5 bubbles 623duncanm, 2 weeks ago | Read review
“we really enjoyed the river view from our room!”
 of 5 bubbles Enemark, 2 weeks ago | Read review
5 of 5
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