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BEST WESTERN Inverness Palace Hotel & Spa

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1,084 Reviews from our TripAdvisor Community

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Showing 1,028: English reviews
Ceres, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel has a sign outside saying "Starbucks coffee to go" and being a lover of this brand of coffee... I can tell you it is most certainly not Starbucks... It tastes more like dishwater in a Starbucks cup. Not the first time we have been ripped of in Inverness!!!!

Helpful?
Thank Caroline G
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Caroline G, Thank you for writing your review about the coffee you had from us. I am really sorry you didn't experience the usual fantastic coffee's we serve, I'm sure we would have replaced your coffee for you if you had let us know however I do understand this would have been an inconvenience to you. I can assure... More 

Glasgow, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for 2 nights on my own with my two daughters. The hotel is a lovely location. All staff were pleasant and helpful. Facilities at the hotel were great for keeping the kids amused and the staff at the salon were understanding when I asked for an appointment to have the kdis nails painted whilst I had a... More 

Helpful?
Thank Kelaso
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Kelaso, Thank you for taking the time to write your lovely review! We're all ever so happy you and your daughters spent some valuable time together with us. The pool is a fantastic way of keeping the kids happy plus managing to fit in a treatment for yourself! I have let the Sleeping Beauty ladies know you had a... More 

Austin, Texas
Level Contributor
474 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel is right in town on the River Ness within easy walking distance of all the shops, sights, and restaurants. The hotel lounge is adequate. The rooms are clean and well appointed. The only complaint was our room on the second floor on the back side of the hotel overlooked an ally where the trash truck came by around 6am... More 

Helpful?
Thank rustycat83
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear rustycat83, Thank you for taking the time to review your stay and what a shame you didn't have time to enjoy our pool and other leisure facilities. I have infact had communication today with the company who uplift our refuse to see if the time can be changed for collections. I agree that 6am is far to early, I... More 

Zurich, Switzerland
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed 3 nights here during a recent trip traveling with 3 children around scotland. The hotel was fine and suited our needs perfectly - well situated for easy walking around the centre of Inverness, clean enough, and the pool was a great way to spend some down time in between castle tours etc. for the kids. The breakfast was... More 

Helpful?
Thank FamilyLinCH
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear FamilyLinCH, Thank you for taking the time to write your review. I'm sorry that there were aspects of your experience that we let you down on especially the WiFi - we will look at this, I can assure you. Also, at breakfast certain times can be busy and I am sorry that this was an inconvenience. It's great to... More 

Reno, Nevada
Level Contributor
489 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here on a RS tour. Don't let the picture of the "palace" confuse you. This is not a palace- this is a GREAT WESTERN motel (motor lodge as opposed to hotel). The location is great. It is within walking distance to shopping, dining and the city center. Our room was nice enough. There was no view but it... More 

Helpful?
Thank Linnbada
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Linnbada, Thank you for reviewing your stay with us. We're very sorry we did not meet with your expectations especially concerning the name we have. As with all Best Western hotels, we are independently owned and managed and have born the name for decades previously to becoming part of the Best Western branding and grading. The location we have... More 

Kent, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Spent two nights in this busy hotel on the River Ness. Not too expensive and the food in the restaurant including breakfast was good. The Spa and swimming pool were great. The only complaint we had was being on the first floor at 7.00 am the extractor from the spa below woke us and other guests up. We told the... More 

Helpful?
1 Thank Colin B
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Colin B Thank you for sharing your experience with everyone - we are so happy you had a great time with us. I am sorry about the fan noise disturbing you and delighted we solved the issue promptly for you. The team are delighted you found them so friendly and it's brilliant you found Scotland in general to be... More 

New Zealand
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

this 19th Century hotel, right close to the river offers a nice location, nice views and a good standard of accommodation. My wife and I found the staff very accommodating and professional also. Well done team.

Helpful?
2 Thank alfa2k99
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear alfa2k99, Thank you so much! What a super review, we're delighted you both had a great stay with us. Thank you for the lovely praise of the team, it's brilliant to read that you found everyone so hospitable. I do hope we have the opportunity to look after you again in the future. Thanks again and kind regards, Della. More 

Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

You know how you read reviews and the place sounds perfect, and you get there and ....hmmmmm. Not the Palace. It was exactly as described in our over views. Great leisure center, lovely pool, everything worked. But especially helpful were the people. I loved the people. Kara and Jaye behind the reception desk, they never met a problem they couldn't... More 

Helpful?
2 Thank Cynthia N
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Cynthia N, Thank you so much for your review, we are so happy you had a great time with us! All the team are absolutely delighted at their special mention and that they have left such a brilliant impression on you and your experience. It would be lovely to look after you again on your next trip to Inverness,... More 

San Rafael, CA
Level Contributor
179 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If your main concern is to have a pretty good pool at about 86-87 degrees F, this is a good place to stay. Our room did have a nice view, but the décor was really weird, like Victorian meets 1965. The pillows were so uncomfortable I had either a headache or a stiff neck in the mornings, though the bed... More 

Helpful?
1 Thank Frankee11
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Frankee11, Thank you for writing a review of your stay with us. It's great that you enjoyed using the pool and other facilities on offer to all our guests who stay with us. Also, our location is fantastic for travelling the Highlands and visiting the city centre. There are coach groups booked through-out the year, I am sorry that... More 

Europe
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed there during our trip to Scotland. The location of the hotel is great - right in the middle of the town. The interior is a little run down and needs a face lift so do the rooms. Don't believe that this will happen due to the fact that this place is well frequented by tour buses. Don't take... More 

Helpful?
2 Thank TravellerLion
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear TravellerLion, Thank you for your time in reviewing your stay with us and I'm sorry we let you down with some aspects of the hotel. There is an exciting renovation plan due this winter for the public areas as there is always a program of maintenance and general freshening up in rotation. I'm sorry you found some of the... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: $115 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
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Also Known As:
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#16 Romantic Hotel in Inverness
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