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Mercure Inverness Hotel

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Mercure Inverness Hotel
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1,030 Reviews from our TripAdvisor Community

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Showing 933: English reviews
Aberdeen, United Kingdom
Reviewed July 22, 2015

Four of us decided to have a quiet drink at the Mercure , Well the lounge was certainly quiet . But after having a drink it is understanding that it is so quiet. The prices they charge are ridiculous , in my mind this is exploiting tourists. There was no personal service had to go up to the bar. Certainly...

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Helpful?
2Thank bonnyton23
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay, please accept my sincere apologies that it did not meet our usual standards or your expectations. Please be assured your feedback will be used as we continually try to improve our service. Kind regards Fraser Peterkin General Manager

Stirling, United Kingdom
Reviewed July 19, 2015 via mobile

Stayed in the Mercure Inverness for two nights (17/07/15-19/07/15). Booked us a double room via booking.com, and unfortunately the website made a mistake; it booked our room for only one person. Called the hotel and they very kindly corrected this mistake. I also made some comments on the booking website saying that as we just got married, we would love...

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Helpful?
2Thank tudorqueenie
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Firstly Congratulations on your recent marriage! I am delighted to hear that we were able to make your stay more enjoyable, our team work very hard to try to "go the extra mile" and they will be delighted with your comments. Thank you for your kind comments and we look forward to welcoming you back to the Hotel,...

Newcastle Upon Tyne, United Kingdom
Reviewed July 19, 2015

Review collected in partnership with Accorhotels.com
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Helpful?
2Thank ChrisThompson2013
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Mandurah, Australia
Reviewed July 15, 2015 via mobile

We stopped here just for one night. Very central. We had a room away from the river, unfortunately we could here the nightclub well into the morning. Staff were helpful and thoughtful. Shopping centre close by also. Tidy rooms. Bathroom was older but clean and in sound working order.

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Helpful?
2Thank Tam94M
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us and for providing us with your positive and constructive feedback. Please be assured your comments will be used as we continually try to improve our service. I do hope that we can welcome you back in the future. Kind regards Fraser Peterkin General Manager

London, United Kingdom
Reviewed July 14, 2015

Apart from the initial receptionist, who was polite and helpful, the rest was dire. The room was OK but the bathroom was tired and the toilet made a very loud noise when re-filling the cistern - for about 2 mins each time. When I went down for dinner in the bar, I ordered the 'rack of ribs with BBQ sauce,...

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Helpful?
1Thank JulieAnn146
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Please accept my sincere apologies that we did not meet your expectations or our usual standards, please be assured your feedback has been shared with our relevant teams and will be used as we continually try to improve our service. If you do wish to discuss your stay in further detail then please contact us directly. Kind regards...

Aberdeen
Reviewed July 13, 2015

This hotel is right in the heart of the city centre, which is great for many reasons, but if you're looking for somewhere quiet then look further away. Walk out the front door and you're on one of the main streets with lots of bars and restaurants, and out the back door you're on the riverbank. I stayed two nights...

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Helpful?
1Thank TightwadJock
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us, I appreciate your constructive and positive comments. Please be assured that we take all feedback seriously and use it as we continually try to improve our service. I do hope that we can welcome you back in the future and you will notice the continued improvements...

Caithness and Sutherland, United Kingdom
Reviewed July 12, 2015

Typical impersonal chain hotel with some bizarre customs, like putting only one hand towel in a double bedroom, but we were given a spare towel as soon as requested. Reception staff very helpful and patient. Clean and with very helpful and skilled restaurant staff.

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Helpful?
Thank DianaBertoldi
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for providing us with your positive and constructive feedback, please be assured these comments will be used as we continually try to improve our service to guests. I am pleased to hear that our team made a good impression on you, they work very hard to try to ensure every guest has a positive experience so...

Tasmania
Reviewed July 10, 2015

We stayed here as part of a bus tour of Scotland. We had an included meal in the restaurant which was very good and breakfast each morning. The meal was good with a range of Cereals, Toast, Fruit and also hot food ie eggs bacon etc. The foyer areas are a little tired but this is made up for by...

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Helpful?
1Thank Seagullz
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to provide us with your kind and constructive feedback after your recent stay with us. I am glad to see that you enjoyed the majority of your stay and the upgrade to one of our Privilege rooms. As you would expect from our city centre location we can experience some noise disturbance...

Sussex
Reviewed July 9, 2015

City centre location with views across the river Ness. Parking available behind the hotel and only a short walk away from the bus and rail station. Large clean room with all of the usual facilities. Excellent buffet breakfast. Friendly and helpful staff.

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Helpful?
1Thank gary_saunders
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for choosing to stay with us recently and for providing your feedback, I am pleased to hear that you enjoyed your stay and found time to enjoy the lovely views we have over the River Ness. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin General Manager

Edinburgh
Reviewed July 8, 2015 via mobile

Stayed here for a short business trip, having done so years ago. It's changed hands a couple of times, but none of the owners have done much with the rooms (superior ones are available, which I guess may have been upgraded a bit). Frankly, as long as it's clean, I don't particularly care if it's outdated, but some might. The...

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Helpful?
1Thank Cookiedough3
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you very much for your very useful and constructive feedback, here at Mercure Inverness we appreciate all comments and do use them as we continually try to improve our service. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Choose the Mercure Inverness Hotel situated in the heart of Inverness' vibrant city centre on the bank of the River Ness, with the bustle of the thirving shops and local nightlife right on the doorstep. You can't get more central than this! ... more   less 

Additional Information about Mercure Inverness Hotel

Address: 33 Church Street, Inverness IV1 1DX, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: $92 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Inverness Hotel 3*
Number of rooms: 118
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Also Known As:
Ramada Inverness
Inverness Ramada
Mercure Inverness Hotel Scotland
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Inverness Hotel staff and other travelers.
8 questions
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Questions? Get answers from Mercure Inverness Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“One side of the hotel looks out on to Church Street or you could have a room that looks out on to the River Ness.”
 of 5 bubbles Ross859, 3 weeks ago | Read review
“high riverside rooms provide excellent views & no traffic noise”
 of 5 bubbles dalgety, Feb 17, 2017 | Read review
“Ask for one facing the River Ness -but away from the lifts!”
 of 5 bubbles Brandylady, Feb 3, 2017 | Read review
“Ask the hotel for a room away from renovation work”
 of 5 bubbles davec152, Jan 18, 2017 | Read review
“Rooms looking onto river some noise from air con units . ist floor rooms excellent rest of floors badly require refurbishment,”
 of 5 bubbles Ian348, Jan 18, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question