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Mackays Hotel

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#1 of 4 Hotels in Wick
Certificate of Excellence
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Mackays Hotel
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361 Reviews from our TripAdvisor Community

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Showing 347: English reviews
Newtonhill, Scotland, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great experience from check in to check out, the staff were excellent and very attentive , the food was fantastic if a little fancy for my plain taste, the steak which I was informed was from 8 miles down the road was superb and cooked to perfection and I had it more than once during my stay , the hotel... More 

Helpful?
Thank Raymond J
Whitby, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Only stayed the one night but an excellent evening meal and breakfast. Was able to cope well with Gluten Free meals. Room was great and very clean with excellent service as standard. Very friendly bar with good range of Whiskey to round off the evening.

Helpful?
Thank _david_hardwick
MackaysHotelWick, Owner at Mackays Hotel, responded to this review

Dear _david_hardwick Thank you for your feedback and glad you enjoyed your stay with us. We do cater for any dietary requirement, we just ask for some notice for the more unusual ones. Murray is very proud of his selection of whisky, I hope you saw the rare malts collection :-). Hope you enjoyed your visit to Caithness and the... More 

Tottenham, Ontario, Canada
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Too expensive and snotty as well. Food expensive and not enough to eat. Deserts not what you expect. Poor in taste and fancy names. Not what I expected. Staff not that friendly and looked down on customers. Would not go back to it again. Had no toilet roll holders. Paper on side of sink. Strange

Helpful?
Thank Arthur K
MackaysHotelWick, Owner at Mackays Hotel, responded to this review

Dear Arthur K Thank you for your feedback and I am very sorry your experience was not the usual one of our guests. Regarding the toilet roll holder, again apologies, the bathroom refurb had just been finished and the delivery of the holders had been delayed, one of the very few drawbacks of living in the far north :-(. I... More 

Keith, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Attended the mckays hotel for a wedding , poor service in lounge bar waited for ages ,not the staffs fault but the owners I would say , as for the meal it was not bad but could a ate the same again , a comment at our table was this is the first wedding we'd been at where ye think... More 

Helpful?
Thank prideoscotland
Aberdeen, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I came here in June with a group of other parents as our sons were cycling Lands End to John O Groats and this was our meeting place 😃 the room was just lovely - beautiful fabrics and upholstery, very comfortable bed and a delicious nightcap and glasses. Our group had dinner in the restaurant which was just fantastic -... More 

Helpful?
Thank dianaswr
MackaysHotelWick, Owner at Mackays Hotel, responded to this review

Dear dianaswr What a great idea to all meet up to cheer your sons on! We are so pleased you enjoyed your stay with us and thank you for your comments about our hotel and food, the chefs will be so pleased. Hope you a good journey back home. Kind regards Ellie Lamont More 

Oakengates, England, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here over night 10th July 2016 on the lest leg of our 500 North Coast tour. Had a lovely room. Food was to die for. Beautifully cooked. The owner is very friendly and chatty as were all the staff. This was the best hotel of the tour. Highly recommend. And will definately stay here again.

Helpful?
Thank aliwill2014
MackaysHotelWick, Owner at Mackays Hotel, responded to this review

Dear aliwill2014 Thank you for taking the time to leave your comments. Great to read you enjoyed your stay with us along with the food and service - the team will be delighted! Look forward to seeing you on your return trip and hope you enjoyed the NC500 journey. Kind regards Ellie Lamont More 

London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were doing the North Coast 500 and were disappointed not to be able to book the luxury option a little way up the coast. We booked here confident that it would be an OK business type hotel based on Tripadvisor ratings, but found the hotel much nicer than we expected. We were very happy with the superior river view... More 

Helpful?
Thank holidaydr3amer
MackaysHotelWick, Owner at Mackays Hotel, responded to this review

Dear holidaydr3amer Thank you for your feedback and we are glad to have exceeded your expectations! Lovely to read you experienced our Mackays Magic during your stay, the chefs and front of house team will be delighted with your comments. I hope you enjoyed your NC500 trip, the scenery is amazing and we look forwrad to welcoming you back soon.... More 

Bathgate, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located on the banks of the river near a bridge and the hospital. On street parking available around the hotel as it is actually a wedge shaped block with roads each side and extremely short road across apex. Room was good but possibly beginning to show its age. No problem to us but the lift was out of operation. We... More 

Helpful?
Thank Martyn C
MackaysHotelWick, Owner at Mackays Hotel, responded to this review

Dear Martyn C Thank you for taking the time to post a review. The extremely short road is The Shortest Street in the World, Ebenezer Place, as confirmed by the Guinness World Records :-) Great to read you enjoyed the food and you enjoyed your stay with us and we hope to see you again! Kind regards Ellie Lamont More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited Mackays at the start of our North Coast 500 tour. They provided a fresh well equipped room, decorated and fitted to a high standard. Dinner served in the adjoining restaurant No 1 Bistro (see separate review). Lovely cooked breakfast using high standard ingredients - delicious!

Helpful?
Thank CameronMacIntosh
MackaysHotelWick, Owner at Mackays Hotel, responded to this review

Dear CameronMacIntosh Lovely to read you enjoyed your stay with us and thank you for your feedback. Hope you enjoyed the NC500 trip and that we will see you again because you have to do it more than once to fit in all the wonderful sites and sights in the North of Scotland! Kind regards Ellie Lamont More 

Edinburgh
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was flying up and down to Wick from Edinburgh on business for about 4 weeks staying Monday through to Thursday. I knew accomodation was limited but Mackays had been recommended to me from workmates so Mackays it was. From the off, the minute I walked in the reception I was pleasantly surprised. A very warm welcome awaited from the... More 

Helpful?
Thank Tom C
MackaysHotelWick, Owner at Mackays Hotel, responded to this review

Dear Tom C Thank you so much for your encouragement, it means a lot to everyone here! Glad you enjoyed our food and service while you were away from home for so long. Hopefully we will see you again soon, as you say a great area to relax so try a leisure break :-). Kind regards Ellie Lamont More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Mackays Hotel is located in Wick, in the beautiful area of Caithness. The hotel has gained wide recognition for its high standard of award winning service and fine food. Our rooms are warm, comfortable and so welcoming, you'll find yourself relaxing from the moment you arrive. Using only the best in local produce and fish straight from the boats at Scrabster, No 1 Bistro is one of Caithness's tastiest choices for lunch and dinner, the only restaurant in Wick recognised for culinary standards of excellence with an AA Rosette. Our guests can also take advantage of free entry to the local pool and gym and free WiFi throughout the building ... more   less 

Additional Information about Mackays Hotel

Address: Union Street, Wick KW1 5ED, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Wick
Price Range: $154 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mackays Hotel 3*
Number of rooms: 30
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Also Known As:
Mackays Hotel Wick, Scotland
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