I was coming from Citizen M Victoria which is brand new and amazing so the one in Glasgow disappointed me in what regards the rooms. They have curtains and no refrigerators. the safe box was broken. But staff is amazing. Raiza does everything to make you feel at home, from check in to canteen. Breakfast is very good with very good prices. The common rooms are amazing.
A bit of a funny one this. Firstly, staff fantastic on reception and in canteen. I’ve only given it a four as I wasn’t quite sure whether I actually liked it (the hotel that is). Reception nice and snazzy, slick check in system helped by lovely member of staff. Room looked futuristic, lights cool, bed comfy, a lot of it controlled by iPad which I found the UI and UX a bit clunky (didn’t necessarily work all time and prone to freezing). Didn’t like the fact that the sink was not in the en-suite bathroom, the fact that there was no kettle in the room (with complimentary teas and coffees) and I think such a futuristic funky looking room would have benefitted from some electric sockets that had usb charging points on them. Also if you were staying for more than one night not much wardrobe rail space. I didn’t not like it but would have benefitted from some of these things. Restaurant nice looking and breakfast spread was spot on - staff also lovely there too couldn’t fault that. I checked in at night and when I checked out the reception floor in the am it seemed to have a reddish tint over the glass which made for a slightly strange ambience. Like I said I didn’t not like the hotel, you couldn’t fault it I just didn’t love it - in reality probably a bit too Uber cool for me. Like I said though hotel looked great, really clean, restaurant very nice (great coffee) and staff were first class, some of its little quirks lead to a 4/5 from me.…
The CitizenM brand is gorgeous. I have stayed at CitizenM in London (Tower Hill and Bankside) and now have had the privilege of staying in Glasgow under the CitizenM brand. No regrets whatsoever. The staff are so lovely, the décor, vibe and rooms are fantastic (and very clean) and you feel safe, happy and sleep very well. The bar is a great place to relax with a cold drink amongst cool people, and whatever you fancy, the gorgeous staff will have suggestions. The location is just right in Glasgow - close to the rail stations, short walk to the Tube stations, and well positioned to see many sights in this fantastic town (why don't we hear more about fabulous Glasgow?!?!). Thank you, CitizenM, for being part of wonderful travel memories. It's always a pleasure to stay with you!
I’m not sure what this hotel is trying to be, but it seems desperate to position itself as some sort of adult hostel. The difficulty being that people over 20 don’t want to pay four star hotel rates for one star services and facilities. Rooms that are completely uncomfortable and unwelcoming with pressure from the hotel not to have them cleaned daily. Sinks in the room — what? The entire set up feels sterile, like a hospital. By far the worst thing was the lack of any tea or coffee making facilities or a fridge for water. This is plainly designed to force you to the “canteen” where you are charged double the price of the Sainsbury’s down the road for a bottle of water or chips. News flash, hotels generally have snacks and soft drinks provided for free in such facilities. This smacks of greed. Staff seemed completely redundant and spent most of the time in public places standing around watching staff, including at the (very good) breakfast where they couldn’t even be bothered bringing your coffee to your table but preferred to stand around chatting among themselves. Cherry on top was the lift smelling of pot on at least two occasions. Really leaning into that hostel market, huh. I don’t care if that’s your thing but then don’t market yourselves as some kind of hip, upmarket hotel in that case. Finally, the location is pretty average — not exactly in the centre of things. Wouldn’t recommend to anyone other than adults wanting to relive their hostel glory days but paying over £200 per night for the privilege of doing so.…
Had a wonderful stay in July 2022. The Front Desk Agent/Concierge gave great recommendations for both Glasgow and Edinburgh. I was also able to check in early. She was incredibly helpful. Great coffee and drinks at the bar as well.
stayed here for my boyfriends birthday and absolutely love this hotel, one of the best in Glasgow. It is super modern and high tech with an ipad that controls all elements of the room. Room super clean and bed is soo comfy. Hotel is a bit further away from main city center but also walking distance. Check in on the tablets is a bit of a let down as many werent working and caused some people quite a bit of issues trying to check in, ended up having to check in manually through the woman there anyway, make sure you bring ID. Also keep in mind the hotel bar only sells craft beers, no named ones such as heineken or tennents which is a bit rubbish for such a huge hotel. Overall loved my stay here and will definitely be back, staff are all lovely
Fine relatively new hotel. Fully automated check-in reception. My room was fine but, as expected, boring. Bed in front of the window. So if you want to enjoy the view you will have to cross over the bed. It is not located in an exciting area, but the heart of the city center is reachable by foot
We’ve used citizenM before and loved it hence booked Glasgow. Whilst the staff & ambiance is 5 stars unfortunately the hotel was a bit disappointing. Elements of our room were “tired”. Chipped tables, back rest of bed had a very thick layer of dust, bathroom floor stained & sadly no fridge (which was on the spec). The corridor to our room looked like it hadn’t been hoovered for ages, & rubbish lying around. Sorry Glasgow CM was disappointed with you.
All staff were super friendly and efficient. Great hotel room and ideal location in Glasgow. Walking distance from everything you need. The reception staff and bar staff working the evening of Friday 5th Aug were fantastic and are great at their jobs!
Stayed here one night at the end of July as I like the CitizenM brand. I've stayed in two of the London hotels and the one at Paris Gare de Lyon previously. The Glasgow hotel is looking a bit shabby and dated in comparison with the London and Paris sites. The white pleather trim around the bed is now a little dirty . The tech - whilst probably cutting edge 10 years ago when this hotel opened - now looks a bit cringey and dated. It took over 5 minutes in our room for the ancient ipad to boot up. The shower gel and hand soap containers just had a dribble left so had not been replenished in a long time. Having said the above, the location of this hotel is great and I enjoyed my visit to the bar.