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Best Western Glasgow City Hotel

Elmbank Street 27, Glasgow G2 4PB Scotland
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Guests1 room, 2 adults, 0 children
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Traveler (169)
360
Panoramas (8)
Room & Suite (217)

About

Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Free internet
Bar / lounge
Baggage storage
Newspaper
24-hour front desk
Express check-in / check-out
Laundry service
Wifi
Internet
Breakfast buffet
Breakfast in the room
Non-smoking hotel
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Room features
Non-smoking rooms
Family rooms
Housekeeping
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, German, Polish, Thai
876Reviews20Q+A100Room tips
Traveler rating
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Popular mentions
Booked into Best Western, as close to where we wanted to be, but from the start the receptionist said there was no restaurant or bar, fair enough, we did not check, so our fault only to find out that they did room service between 6-9, but some dishes (2only, soup or panini) where available 24hrs as stated on their room info folder & also listed drinks you could get after being told you initially couldn’t. As with many a hotel, people who stay in hotels, tend to go out so 6-9 for room service is not practicable. After speaking with the receptionist before going out, we was told that there will be no problem ordering room service from the little choice that was available when we got back. So got back around 22:30 to find they cannot do any food at all. We have a £25 allowance on our room which has been pre paid only to find we cannot spend it....what a rip off. Won’t be coming back here ever again, very poor in customer service & the rooms are certainly not worth £100+ Go somewhere else, the building site next to it looks more appealing & at a fraction of the cost & probably much better service!
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Stayed at best western as we were going to the kings theatre (5minute walk ). very nice clean hotel. double room was very spacious never had breakfast There’s parking just round corner and get it discounted at hotel reception I would certainly stay there again
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I have mostly negative impressions about the hotel. Its location is okay. It is a little bit further away from the city center, but the distance is walkable. A girl who checked me in was nice and friendly. Later at night it switched to a guy who was totally opposite. I came back to the hotel around 2 a.m. and tried to open the front door, my room key did not work for some reason. I rang the door bell, and I had to wait for him for like 3 min. He was not at the front desk, he came up from downstairs. When he opened the door he did not even say HI. I found his behavior very weird. Anyway, the room I got was on the underground level. I had big luggage and a carry on. There was no elevator at the hotel. The stairs were high, so it is was super hard to get to my room. Nobody suggested to help me. Plus, the ground level is built very weird. There are heavy fire metal doors everywhere. You have to push them hard to go through. My room was crappy looking and very outdated. It was big (including a wide bathroom). This is the only one positive thing I can mention. The windows were at such a low level, that the people who passed by could clearly see inside my room. I had to keep the curtains closed all the time. The bed was okay comfortable. I did not like the pillows. The bathroom amenities were super cheap and smelled terrible! Wi-Fi did not work at my room at all, and I could not catch it anywhere on the ground level. It worked good near the reception. I do not recommend this hotel for staying.
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Just over 10 minutes walk (uphill) from Glasgow Central Station. Plenty of restaurants and pubs towards Sauchiehull Street or back into the city centre. The hotel is quite basic and breakfast was okay but not the best.
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Whilst this hotel is really handy for the centre of Glasgow, for the price I had to pay I had expected far better. The first room I was shown was not secure. Anyone from within the hotel could easily access the window, slide it open and get in. I was promptly given another room. I was called in my room later by recepten to tell me that I was "wrong" about the security issue, which I thought was very unprofessional and immature. The room I had was small, but comfortable enough, but it was really old and in dire need of re-decorating. The ill fitting half century old windows had single glazing, so the street noise was very obviouis. The bathroom was a joke. It was so small that I could not sit on the toilet because the shower cubicle was in the way, and I had to climb over the toilet to get to the wash basin. The door to the shower cubicle was hinged in such a way that I had to squeeze sideways into the bathroom. Breakfast was not impressive either. It was your usual self service, the choice was o.k. but everything was overcooked and the scrambled eggs tasted disgusting. All in all not worth remotely the amount of money it cost to stay and I will not stay again. I would have given this one star but for the fact that I was promptly given another room when I complained about the security of the first.
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PRICE RANGE
$67 - $158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western glasgow, glasgow best western
LOCATION
United KingdomScotlandGlasgowCity Centre
NUMBER OF ROOMS
40
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