...Hotel is stunning and set in a beautiful location...

It’s always a fantastic stay,great facilities and a stunning location...

...On s positive note, the location is fab, the grounds are amazing, breakfast was fantastic (amazing choice) and as I said previously staff were so friendly and welcoming...

...You will wait forever to be served, drinks, food, bills, regardless of location the standard is always the same, slightly haphazard and a bit shambolic...

...We were left thinking that the Americans must be getting a better rate than we got because I think most British guests would consider it over-priced given the location, although it is a spacious hotel that is well furnished...

...Overall experience is the best location in st andrews...

...This hotel in ideal location for St Andrews and fife coastal route...

Excellent trip and highly recommend this location if going golfing and/or to visit St. Andrews...

...We also liked the location, with stunning views of St Andrews in the distance...

...Overall a great hotel for location and a spa with ‘can do’ staff that makes this a pleasant and relaxing stay...

Superb location and beautiful sea views...

...Fantastic Location, restaurant overlooking the sea and golf courses...

...The rooms are dated which is shocking for a hotel that was opened recently...

...The hotel could do with some freshening up in general, however our rooms blind sat at a jaunty angle for our entire trip (broken), even though we reported to reception and was frayed along the bottom and edges, giving the feeling that you may have nodded off in a Travel Inn off the M6...

...The rooms were comfortable and of a quality that you would expect from such a beautiful property...

...Room was nice, clean and comfortable. Bathroom very nice with a good shower...

...The team led by Dylan at the bar was excellent...

...Attractive, cosy (despite being very big), friendly, helpful staff, big comfy beds, big bathrooms and a great pool and spa... My takeaway is if you are selling yourself as a five star hotel you have to get these kind of things right...

...Rooms very comfortable but you are locked into an environment that is designed for you to spend money in the hotel...

...The Hotel and Spa Resort is gorgeous not just for its Instagram worthy foyer and various nooks and corners but also its spacious hotel room and bathroom...

...Our room was amazing - comfy bed and the room was spotless...

...The views are incredible, beautiful interiors, super comfy beds and great bathrooms...

...The atmosphere around the resort was great with a constant buzz of people without it been crowded and you could feel the holiday atmosphere everywhere! The decorations were exquisite too I wish I could make mine at home look half as good!...

...We then sat in the Kittocks bar while carollers sang on... Christmas morning came and we were greeted by Santas footprints next to the fireplace on our way out for a walk and had an excellent breakfast...

...Used the swimming pool which was nicely decorated with steam room and sauna available...

...A nice relaxing atmosphere all round...

...The hotel has a lovely reception area and nice seating areas...

...Great atmosphere with lovely food...

...Rooms clean and well appointed...

...Opulent decoration and a warm welcoming fire are what you see first... The bathroom was really nice and the shower powerful, always a winner in my book...

...The room was smashing lovely and clean bathroom the same...

...Fantastic spacious rooms and suites...

...There is absolutely no food after 10 pm except for their room service menu which has 4 cold premade sandwiches to offer... The rooms are dated which is shocking for a hotel that was opened recently...

...The hotel could do with some freshening up in general, however our rooms blind sat at a jaunty angle for our entire trip (broken), even though we reported to reception and was frayed along the bottom and edges, giving the feeling that you may have nodded off in a Travel Inn off the M6...

...The staff were absolutely amazing and attentive to our needs, oftentimes going above and beyond. The rooms were comfortable and of a quality that you would expect from such a beautiful property...

...We were so pleased to arrive and be warmly greeted and shown to a spacious, light-filled room that looked out over the clubhouse and ocean...

...However, on check in which is after 4pm, we were informed that there would be a dog pack (bed, bowls, poo bags) in our room, this was not the case...

...Lovely upgraded room courtesy of booking.com with great views across St Andrews bay. This hotel in ideal location for St Andrews and fife coastal route... breakfast was average too We then returned from full day out at 5pm to discover room hadn’t been cleaned... Obviously this is an expensive hotel to stay and I have travelled all over world and never not had room cleaned...

...Our junior suite was nice but we found the room a little noisy due to the proximity to the main lifts. The Fairmont moved us to a different suite which was very quiet and we thank the reception staff for their prompt action which was much appreciated...

...Charging 5 star rates for a 2 star service... shower gel, tea bags, Spa deep relaxation room was unclean with dirty cups and glasses and no clean cups...

...Booked two rooms 10 months in advance and confirmed multiple times in writing including the day before checkin. We arrived to be told they did not have any rooms for us and transferred our reservation to their sister hotel...

...Rooms are certainly well under the standard of the Old Course hotel and not cheaper and the only restaurant open on a Tuesday night is a very basic Italian restaurant...

...The room did not have net curtains and cleaning staff confirmed that they had reported this a long time ago...

...Attractive, cosy (despite being very big), friendly, helpful staff, big comfy beds, big bathrooms and a great pool and spa... For example, our room costing £300+ a night had thick dust on lamps and a torn duvet cover at the top... The rooms are hot and the air con is loud... Then the room wasn't serviced despite us being out all day and returning after 7pm... And there was a mix up on rooms on arrival so had to relocate and then no rollaway bed despite checking in advance (and when we got to the hotel an hour earlier)... My takeaway is if you are selling yourself as a five star hotel you have to get these kind of things right...

...2 of the 3 rooms still had possessions from previous guests in them. One room clothes and the other toiletries on the shower floor... This left us wondering if the rooms were cleaned to an acceptable standard between guests... Nespresso machine in one room didn’t work- reported this and more than 24 hours later nothing...

...Reception did not have all our details on file, the room was nice, the bed was too soft, the bathroom was first class, the heat in the hotel was far too hot, the breafast room was A1 but tomato juice would have been nice; the Kittock Restaurant was not exciting requires themed and a USP, the food was middle of the road e.g... I would not stay there again, in my opinion, it is not value for money...

...Rooms very comfortable but you are locked into an environment that is designed for you to spend money in the hotel...

...They were even so kind as to grant us complementary early check in along with a complementary upgrade. Once we got to the room all I can say is wow it was a ginormous suite with stunning sea views... Our shock only continued when we saw a lovely personalised gift in the room to mark the occasion we were celebrating...

...This hotel is nice, but it definitely is not a 5 star hotel. We stayed 2 nights (roughly £250 per night)... We had some issues immediately after checking in to realise we had been put into an accessible room which we weren’t aware of booking... These rooms don’t come with a bath tub even though the hotel website says every room has a bath... So we called the number on the phone that takes you direct to the room service person, only to be told they don’t do room service... All in all: Pros - good buffet breakfast options, big spacious rooms, large atrium with lots of seating, good spa facilities Cons - Iack of room service, no specific a la carte breakfast ordering, overrun with kids during holidays, slightly outwith St Andrews centre need a car or taxi...

...Advised on check in that our room was not ready, no offer to store our bags in the meantime... My partner then received the call for our room, an hour and a half later... The room was of its usual high standard although no mini bar, phoned reception to be told it isn’t done anymore so forwarded to room service to order drinks which obviously took some time to arrive... We got out as soon as possible Back in our room by 9.15pm and decided I would order room service as it was advertised on the tv and website that the kitchen was open until 11pm... Only helpful or friendly person we encountered during our stay was the young man who served us the room service...

...We booked for 3 nights and were given an upgraded room which was stunning and added a special touch as it had a Christmas tree in the room which the children loved...

We arrived on the 20th and I told the hotel, my wife was disabled so they put us in the furthest away room on the 3rd floor... We ordered breakfast for 10 am in our room this never happened...

...If you charge 5 star prices, it’s a good idea to provide 5 star service... If you’re an adult looking for luxury at £500 a night and perhaps £200-300 for dinner for 2 adults and a child, then maybe try Gleneagles, they might show you how it’s done... Beyond disappointed, it’s verging on criminal...

...We were left thinking that the Americans must be getting a better rate than we got because I think most British guests would consider it over-priced given the location, although it is a spacious hotel that is well furnished. The restaurant was good, the Scottish langoustines with chilli butter were particular good, but it too is expensive, without being exceptional enough to justify the prices in our view...

...Rooms are certainly well under the standard of the Old Course hotel and not cheaper and the only restaurant open on a Tuesday night is a very basic Italian restaurant... The hotel has no soul and little purpose...

...Room lovely and a good size... Overheard some golfers at the club house complain about price of drinks... Dinner in Italian restaurant was awful... I didn't eat it but the waiter didn't even question why this was so when he cleared... Frankly I think he knew it was not appetising...

Extortionate prices and poor service, £9.21 for a pint of beer, £6.60 for a glass of orange juice. Only 1 member of bar staff old enough to serve and £25 for a burger... Been coming here for 8 years and nothings changed other than the price of everything has doubled and some...

...For example, our room costing £300+ a night had thick dust on lamps and a torn duvet cover at the top... As for the slippers my size 5 feet didn't even fit them...

...My only issue is with the price of drinks, £21 for a double JD & coke is ridiculous. Such a shame as we would have happily stayed at the hotel in the evening and had a few drinks but the price is outrageous...

...Service is not to the standard of a premium resort which you are paying for... Due to this, I asked at reception if my mother and I could have a coffee whilst waiting for our party the last morning we were there, to be told we would need to pay for it, even though the staff member acknowledged we had reported the machine to her the day before… Little details such as this should not be overlooked at a resort which claims the status of luxury... To top it off, a lot of my weekend was spent trying to speak to a staff member who could help me with the fact my credit card had been over charged via a pending transaction... Whilst we have, a week later, been contacted by management and remunerated, this again left the stay much to be desired... Food in the Kittocks bar is overpriced and overcooked...

...Only 2 out of 3 restaurants opened, overpriced food & beverage (London prices), overcrowded swimming pool and uncleaned facilities, inattentive staff...

Stayed here on a business trip with colleague. Very good standards but the cost of drinks in the bar was obscene!... Told that it was table service only but didnt mention that there was a 10% charge for this... Two glasses of Pinot Grigio and One pint of Moretti was £41.71!!!!!... They win the 'award' for the most expensive drink I have ever had to pay anywhere in the world...

...Very pricey e.g a small ball of ice cream was £3. I would not stay there again, in my opinion, it is not value for money...

...Over £300 a night and our room wasn't serviced one day... Bar food is massively overpriced and La Cucina is not the sort of food we want in a nice hotel as the only option... Also annoying to have to book a swim... Overall, our 5 nights cost our family in excess of £3000 and we don't feel the service comes anywhere close to justifying the prices...

...Food is overpriced but professionally made... However, I had a problem at the check out, when I was given a final bill including charges for the multiple alcoholic drinks we never consumed... The day before we were sitting at the bar having two beers and tea for the total amount of £17... However, we were charged £154 for that visit... When I asked for a help the bar staff, Fiona tried her best to help... I was charged for the drinks we never had, and instead of apologies, I had to make a further inquiry via email... It’s now 3 days passed with no answer, no apologies, and no return of the amount of money we were charged for somebody else’s drinks... Be careful and better pay your bill immediately to avoid such issues!...

...The only down side is that it is expensive for drinks and bar food at the hotel....particularly when you are there with a large family group!...

...Main restaurant, La Cucina, poor overpriced food. Rooms very comfortable but you are locked into an environment that is designed for you to spend money in the hotel...

...We were overchagred for items and charged for items we did not recieve which we had to return and dispute to have them removed. The prices in the restaurant near the bar seem quite high also given the slow servcie (10% gratituty is added to your bill automatically as a parting gift from the hotel)...

...This hotel is nice, but it definitely is not a 5 star hotel. We stayed 2 nights (roughly £250 per night)... I think if you went outwith a holiday season it would be a lot better... If I was to be highly critical I’d say it would have been better if you could order eggs Benedict or something specific...

...We paid £95 each for our dinner and to say we were disappointed is an understatement... He took 50% off our bill and we couldn’t fault his reaction to it...

...Also, off season 2 of the 3 restaurants are closed at night and the remaining (Italian) is not great and very expensive for what it is...

...La Cucina - food below par 2/5 and high prices makes that worse...

...After waiting over 20 minutes with no assistance they eventually found a cleaner to assist...

...Comfy bed and solid housekeeping service!...

...We were left thinking that the Americans must be getting a better rate than we got because I think most British guests would consider it over-priced given the location, although it is a spacious hotel that is well furnished...

...Obviously this is an expensive hotel to stay and I have travelled all over world and never not had room cleaned...

...Room was nice, clean and comfortable. Bathroom very nice with a good shower...

...The hotel was clean, speacious in an absolutely gorgeous setting...

...My takeaway is if you are selling yourself as a five star hotel you have to get these kind of things right...

...One room clothes and the other toiletries on the shower floor... This left us wondering if the rooms were cleaned to an acceptable standard between guests... The pool facilities are well maintained and we enjoyed spa treatments...

Room was well appointed, clean and comfortable...

...We were there for 5 nights and the rooms weren't hoovered or dusted in all that time...

...Our room was amazing - comfy bed and the room was spotless...

...The pool and changing rooms were lovely and clean...

...The rooms were immaculate and the services within were excellent...

...Rooms clean and well appointed... Highland soap company used in hotel toilets smells amazing...

...From the moment we arrived we were treated with the utmost courtesy. Our rooms were immaculate and the bathrooms were superb... I judge a good hotel on the bathroom!!...

Excellent service, friendly staff and lovely clean room... The gym is well equipped and well maintained...

...The entrance to the hotel is a hint of the standard you can expect... The room we had was immaculate and well sized and had everything you would need... The bathroom was really nice and the shower powerful, always a winner in my book...

...The room was smashing lovely and clean bathroom the same...

...From check-in to check out the stay was truly 5 star. The large rooms were spotlessly clean, well equipped and very comfortable...

Spotless rooms, great team and food is excellent!...

...Attractive, cosy (despite being very big), friendly, helpful staff, big comfy beds, big bathrooms and a great pool and spa. Initial impressions are great, with door staff immediately reacting, opening doors, helping with luggage etc... You definitely need a car though as the minibus only takes 8 and runs on the hour until 6pm only... Then the room wasn't serviced despite us being out all day and returning after 7pm... No answer from reception and after half an hour of trying we had to go down stairs to try and raise some help to do the basics... And there was a mix up on rooms on arrival so had to relocate and then no rollaway bed despite checking in advance (and when we got to the hotel an hour earlier)... So that was another wait whilst it was sorted... My takeaway is if you are selling yourself as a five star hotel you have to get these kind of things right...

...The spa was amazing, as usual, and we both enjoyed the treatments (a North Sea hot stone massage and a deep muscle massage) - they were excellent and we felt totally relaxed afterwards. We had drinks and dinner in Kittocks on the Friday night, which was good... I heard one of the staff say that on a Sunday morning, no one goes for breakfast at 9am, but at 10am, 300 people descend!... Special thanks to the member of staff who saved my life with an iPhone charger after I forgot to pack mine (unfortunately I didn’t get his name)...

...A warm and friendly welcome from Ollie on arrival set the tone... We dined in Kittocks Den, the staff were very professional and attentive and the food was delicious... Glen served us in the Zephyr Bar and was able to provide us with some of its history which was a nice touch... The Spa too lived up to our expectations, thank you Karolina for a great facial... Would certainly recommend this hotel, the staff go above and beyond to make it a truly memorable experience...

...Service is not to the standard of a premium resort which you are paying for... Nespresso machine in one room didn’t work- reported this and more than 24 hours later nothing... Due to this, I asked at reception if my mother and I could have a coffee whilst waiting for our party the last morning we were there, to be told we would need to pay for it, even though the staff member acknowledged we had reported the machine to her the day before… Little details such as this should not be overlooked at a resort which claims the status of luxury... This included waiting for a manager to phone me during a day out to St Andrews... However staff in the bar were helpful and their mixology is excellent... The pool facilities are well maintained and we enjoyed spa treatments...

...Service is hugely disappointing though. Over £300 a night and our room wasn't serviced one day... After bringing it to the attention of reception 1 of our 2 rooms was serviced but to such a poor standard... You can wait forever to be offered a drink... Good service and fabulous selection of food... Overall, our 5 nights cost our family in excess of £3000 and we don't feel the service comes anywhere close to justifying the prices...

We visited this hotel for the first time and were pleasantly surprised with friendly staff, excellent facilities for children, and good breakfast... The staff at the Cucina restaurant was amazing!... Thank you for the good experience and service... However, we were charged £154 for that visit... When I asked for a help the bar staff, Fiona tried her best to help... She was really great staying calm and continuing to help me to resolve the issue regardless this challenging experience... Even more, he asked the “surname of the customer” over the phone, and my non-British name did not sound good enough for the manager to be enthusiastic to serve their customer to the high standard as it is expected at the hotel of this level... Thank you very much for such a “great service”!... Thank you to all staff making our stay a really joy able experience, especially for our children...

It was an amazing 2 nights stay at Fairmont St Andrews celebrating Valentine’s Day and our Anniversary!... The service we received from every staff was excellent (except for the waiting time for our food and dessert at their restaurant, La Cucina)... Also the reception staff should know that there’s a Tesla charger within the grounds which Google maps indicated but were advised by them that there isn’t... They kindly offered us a shuttle service to drop and pick us up but we had to explore St Andrews so we charged our car in town and only sighted the Tesla charging point on the day we checked out as we walked around the golf course...

We arrived for afternoon tea which was amazing!!... We emailed earlier in the week with specific dietary requirements and this was no problem... We even got to take a selection of our favourite cakes to take home which was a lovely touch... We checked in at 4 and although the reception was busy we were checked in by courteous and friendly staff... Our room was amazing - comfy bed and the room was spotless... The breakfast was wonderful with lots of choice and attentive staff...

...Spent the afternoon in the sports bar and were well looked after by Ally & Glen the 2 barmen. They advised on different gins and then made some new cocktails for us to sample... Hotel was excellent as per usual, have been several times before and every time is superb...

...Advised on check in that our room was not ready, no offer to store our bags in the meantime. Went over to the bar where it took 30 minutes to be served after seating, not for lack of staff as there was at least 6 servers walking about or chatting... After we were served 3 servers came to ask if we needed anything within 5 minutes of our drinks, we were then left for 40 minutes... My partner then received the call for our room, an hour and a half later... Our dinner reservation was confirmed at this time... The room was of its usual high standard although no mini bar, phoned reception to be told it isn’t done anymore so forwarded to room service to order drinks which obviously took some time to arrive... Went to dinner at La Cucina - reservation for 8pm that was confirmed at check in... Host had no evidence of our booking and was incredibly unhelpful, left to stand for 10 minutes whilst she looked for a table in a half empty restaurant which only emptied more as we were there... This i wish I had taken a picture of - the pork I was served for my second course had a black patch, I am very sure this was in fact a mould patch and was obviously extremely upset, asked the waitress to help with this, she returned about 90 seconds later putting the plate in front of me once more to say the chef had said the method in which it was cooked makes it this way... We got out as soon as possible Back in our room by 9.15pm and decided I would order room service as it was advertised on the tv and website that the kitchen was open until 11pm... Only helpful or friendly person we encountered during our stay was the young man who served us the room service... He brought us a couple of pieces of banana loaf, a chocolate mousse and the soft drinks we ordered... Thé breakfast in the morning was of it’s usual very high standard it seemed they were sorely lacking in staff which was a stark contrast to the day before... On checkout we raised all of our concerns to the receptionist who was very quick to let us know she’d “be in touch”, since then the communication has been sparse and it is very clear our business has not and was never valued... Unfortunately we don’t think we can return as this experience has made me so upset, the service and quality of stay was so unacceptable...

...However now there is very long service times - which can be challenging if you have a young family... The prices in the restaurant near the bar seem quite high also given the slow servcie (10% gratituty is added to your bill automatically as a parting gift from the hotel)...

...We checked in on the 24th to be treated by a lovely present in our room. We had booked our accommodation and Christmas dinner separately (not booked the Christmas package directly with the Fairmont) so the gift in our room was a pleasant surprise... Christmas morning came and we were greeted by Santas footprints next to the fireplace on our way out for a walk and had an excellent breakfast... We paid £95 each for our dinner and to say we were disappointed is an understatement... The starters and desserts were fine as they were served buffet style, and tbh this suited us as we both aren’t keen on traditional Christmas starters so allowed us to pick as we chose... We did speak to the Director of Food who listened to our concerns and was so nice about it all... He took 50% off our bill and we couldn’t fault his reaction to it...

My family & In-laws stayed over Christmas and it was a very lovely experience... We booked for 3 nights and were given an upgraded room which was stunning and added a special touch as it had a Christmas tree in the room which the children loved... I did have some issues at check-in but were resolved very quickly and to my satisfaction by the Reservations Manager, Jane(who was very professional throughout)... Service was excellent from all who served us at the Fairmont, we dined at Kittocks Den & La Cucina and the Kittocks Den staff, in particular, were extremely friendly and helpful... They also have the best Santa for the children...

...From the moment we arrived we were treated with the utmost courtesy. Our rooms were immaculate and the bathrooms were superb... On return to our rooms after a lovely dinner in Kittock’s Den, we were very touched to find gifts from Ewan at the front office- a very personal gesture... Again staff on hand to assist with every aspect... Each member of staff we encountered, whether in a hotel lobby, or in a public area, was so friendly- it made such a difference particularly in a large establishment...

We arrived on the 20th and I told the hotel, my wife was disabled so they put us in the furthest away room on the 3rd floor... We ordered breakfast for 10 am in our room this never happened... They overcharged by £50 but that was eventually resolved... I asked for a refund for our breakfast not being delivered but they said the package included breakfast whether you had it or not, so breakfast is free at the Fairmount St Andrews... This hotel does not give a 5-star service...

We stayed recently at the Fairmont St Andrew and my wife and I had an amazing stay. from the minute we walked in to the last minute when we got dropped by the shuttle in town, everything was very smooth and very well organised... Thank you to chef for the vegan selection... The Spa ladies were all very nice and we really enjoyed the treatments and the steam room... The shuttle service to the town of St Andrew is very convenient and the town itself is a great day out and very relaxing... The hotel team is really attentive and nothing is too much trouble...

This is the second time we have stayed at the fairmont in St Andrews and it is always a pleasure to be there. The guest services employee Oliver was outstanding at making sure everything was taken care of during our stay and made us feel extra special...

...Firstly concierge was very friendly and welcoming... Delicious haggis beeps and tattles Staff were so nice... Complementary cocktails were sent to the table by the restaurant manager, a lovely touch 💕...

...When we ordered our drinks at the bar my wife asked if we could sit downstairs in the lounge area by the the window and the barman said yes. That was was it, I had to carry the drinks down the stairs to our table... We booked dinner for 7.00pm and as usual we arrived bang on time... A very pleasant young girl, 16 she told us, took our order right away, two glasses of wine , two mains and two sides and we waited... I next saw the girl at 7.55pm when she and the maitre d came into sight having a conversation and I caught her eye and mouthed “where is our wine”?... At which point she ran off and brought our wine... When she brought it, by now after 8.00pm, I asked about our food and she was surprised that we didn’t have it yet... We’d been sitting over an hour, just had our wine brought and no sign of food!... It was simply the worst experience we’ve ever had in any restaurant anywhere, ever...

...Every 30 minutes there is a courtesy bus into town, so you can leave your car at the hotel. Very friendly staff and couldn’t do enough for us...

...We were so pleased to arrive and be warmly greeted and shown to a spacious, light-filled room that looked out over the clubhouse and ocean. Comfy bed and solid housekeeping service!... The bell staff, front desk and bar staff were all top-notch... She was fun, professional and offered great tips for making the most of our trip... Even a 2nd round of tea (it was ice cold by the time they checked back), seemed to be a huge imposition to them... While the breakfast food items were very tasty and a huge variety, again we had to beg just to get a cup of coffee, let alone refills or any other type of service... We also had dinner at La Cucina on the property... Instead we opted for Rogue in St. Andrews, which by the way, was outstanding all around...

...If you charge 5 star prices, it’s a good idea to provide 5 star service... You will wait forever to be served, drinks, food, bills, regardless of location the standard is always the same, slightly haphazard and a bit shambolic... My 6 year old son loves the place, so if you’re in the space for a kid friendly hotel, try here or maybe go to center parcs... If you’re an adult looking for luxury at £500 a night and perhaps £200-300 for dinner for 2 adults and a child, then maybe try Gleneagles, they might show you how it’s done...

...Fantastic golf holiday at St Andrews. The Fairmont hotel was first class... The concierge will help book buses or taxis to and from St Andrews Town, only 3 miles... On site golf courses well maintained and great views... Breakfast very good.. the best hotel we stay at on our golf trips...

...Golf course and view spectacular... Meal at clubhouse very good and on a stunning day, the view was incredible... Rooms are certainly well under the standard of the Old Course hotel and not cheaper and the only restaurant open on a Tuesday night is a very basic Italian restaurant... Bar area looks pretty good...

...Attractive, cosy (despite being very big), friendly, helpful staff, big comfy beds, big bathrooms and a great pool and spa. Initial impressions are great, with door staff immediately reacting, opening doors, helping with luggage etc... Luckily we had a couple of windows to open to try and cool it... Then the room wasn't serviced despite us being out all day and returning after 7pm... So we came back quite late to discover no toilet rolls, dirty coffee cups still on side, wet towels in the bath and bins full of rubbish... And there was a mix up on rooms on arrival so had to relocate and then no rollaway bed despite checking in advance (and when we got to the hotel an hour earlier)... None of us could get them done up to protect our modesty when walking to the spa and we are not big!... My takeaway is if you are selling yourself as a five star hotel you have to get these kind of things right... I do hope they manage to improve things as we would like to stay again...

...Lovely spacious room, with two comfortable double beds and a fabulous bathroom. We dined in Kittocks Den, the staff were very professional and attentive and the food was delicious... The Spa too lived up to our expectations, thank you Karolina for a great facial... Would certainly recommend this hotel, the staff go above and beyond to make it a truly memorable experience...

...We enjoyed a much-needed 2 night break at the hotel. Our room was large, with a nice sea view... The spa was amazing, as usual, and we both enjoyed the treatments (a North Sea hot stone massage and a deep muscle massage) - they were excellent and we felt totally relaxed afterwards... We had drinks and dinner in Kittocks on the Friday night, which was good... Breakfast both mornings was great - one of the best buffet breakfasts you can get... We will definitely be back, hopefully once the St Andrews Grill is open and we can have dinner with a view... Special thanks to the member of staff who saved my life with an iPhone charger after I forgot to pack mine (unfortunately I didn’t get his name)...

Room was well appointed, clean and comfortable... Only 2 out of 3 restaurants opened, overpriced food & beverage (London prices), overcrowded swimming pool and uncleaned facilities, inattentive staff...

...One room clothes and the other toiletries on the shower floor... Nespresso machine in one room didn’t work- reported this and more than 24 hours later nothing... Due to this, I asked at reception if my mother and I could have a coffee whilst waiting for our party the last morning we were there, to be told we would need to pay for it, even though the staff member acknowledged we had reported the machine to her the day before… Little details such as this should not be overlooked at a resort which claims the status of luxury... However staff in the bar were helpful and their mixology is excellent... The pool facilities are well maintained and we enjoyed spa treatments...

...It was an amazing 2 nights stay at Fairmont St Andrews celebrating Valentine’s Day and our Anniversary! The Hotel and Spa Resort is gorgeous not just for its Instagram worthy foyer and various nooks and corners but also its spacious hotel room and bathroom... Infact, we enjoyed the ambience and food more at their bar, Kittocks Den - Never thought I would ever say this about bar food... Though the Hotel is just about 10 mins drive from St Andrews city centre, there’s much to do in the Hotel itself that one wouldn’t mind being holed in for a couple of days... Also the reception staff should know that there’s a Tesla charger within the grounds which Google maps indicated but were advised by them that there isn’t... They kindly offered us a shuttle service to drop and pick us up but we had to explore St Andrews so we charged our car in town and only sighted the Tesla charging point on the day we checked out as we walked around the golf course...

...We went here for afternoon tea and would definitely recommend. The staff team were all lovely, the tables were a good distance from each other, nothing was rushed and every aspect of the food was delicious... The afternoon tea is slightly more expensive than the nearby Old Course Hotel, but the variety of things offered here is superior...

This hotel is nice, but it definitely is not a 5 star hotel... We used the spa and had treatments, as well as afternoon tea and breakfasts etc... These rooms don’t come with a bath tub even though the hotel website says every room has a bath... The next thing was that we tried to order room service, as per the website and as per instructions on the TV in the room... So we called the number on the phone that takes you direct to the room service person, only to be told they don’t do room service... The spa facilities were ok. Sauna, steam room, pool and jacuzzi... We maybe picked the wrong time of year but the spa was overrun with kids... Like running around and bombing into into the pool and jumping around everywhere... There was a divider in the pool which I assume was for families with kids and adults to keep separate, but it was ignored... I would say at times it felt more like a leisure centre than a spa... Breakfast was great, normal fry up stuff, cold things, an omlette station and pancakes too... All in all: Pros - good buffet breakfast options, big spacious rooms, large atrium with lots of seating, good spa facilities Cons - Iack of room service, no specific a la carte breakfast ordering, overrun with kids during holidays, slightly outwith St Andrews centre need a car or taxi...

...We planned on getting ready for our wedding here... Advised on check in that our room was not ready, no offer to store our bags in the meantime... The room was of its usual high standard although no mini bar, phoned reception to be told it isn’t done anymore so forwarded to room service to order drinks which obviously took some time to arrive... Went to dinner at La Cucina - reservation for 8pm that was confirmed at check in... We got out as soon as possible Back in our room by 9.15pm and decided I would order room service as it was advertised on the tv and website that the kitchen was open until 11pm... Only helpful or friendly person we encountered during our stay was the young man who served us the room service... He brought us a couple of pieces of banana loaf, a chocolate mousse and the soft drinks we ordered...

...We booked for 3 nights and were given an upgraded room which was stunning and added a special touch as it had a Christmas tree in the room which the children loved... Christmas day lunch had a buzz about it which wasn't there last year which added to the occasion... They also have the best Santa for the children...

My friend and I spent a night at the Fairmont earlier this week. From the moment we arrived we were treated with the utmost courtesy... Our rooms were immaculate and the bathrooms were superb... I judge a good hotel on the bathroom!!... Breakfast the next morning was a culinary experience... Extensive choices on the buffet tables, catering for any possible requirement... Again staff on hand to assist with every aspect... Each member of staff we encountered, whether in a hotel lobby, or in a public area, was so friendly- it made such a difference particularly in a large establishment...

We stayed recently at the Fairmont St Andrew and my wife and I had an amazing stay. from the minute we walked in to the last minute when we got dropped by the shuttle in town, everything was very smooth and very well organised... We really enjoyed the afternoon tea which was great value and delicious... The Spa ladies were all very nice and we really enjoyed the treatments and the steam room... The shuttle service to the town of St Andrew is very convenient and the town itself is a great day out and very relaxing... We really enjoyed the coastal walk along the sea shore form the hotel to St Andrew... The hotel team is really attentive and nothing is too much trouble... We would highly recommend whether you are looking for a game of golf or just like us for a long weekend to relax...

This is the second time we have stayed at the fairmont in St Andrews and it is always a pleasure to be there. The guest services employee Oliver was outstanding at making sure everything was taken care of during our stay and made us feel extra special... Would highly recommend to anyone wishing to have a relaxing spa break...

...Firstly concierge was very friendly and welcoming... The fish and chip beautifully cooked... Delicious haggis beeps and tattles Staff were so nice... Complementary cocktails were sent to the table by the restaurant manager, a lovely touch 💕...

...Great surroundings and really nice room but our experience in the hotel was way below what anyone would expect in a quality establishment. When we ordered our drinks at the bar my wife asked if we could sit downstairs in the lounge area by the the window and the barman said yes... A very pleasant young girl, 16 she told us, took our order right away, two glasses of wine , two mains and two sides and we waited...

Spotless rooms, great team and food is excellent!... Every 30 minutes there is a courtesy bus into town, so you can leave your car at the hotel... Very friendly staff and couldn’t do enough for us...