Louise at the bar makes a SENSATIONAL dirty martini and is packed with recommendations to cool places and was a delight to interact with. Breakfast offering was on par with similar hotels, location is ideal.
Centrally located hotel. We are gold Hilton honors members and loved our executive king size modern room. What I did notice was the sound proofing - it was quite amazing. We had a front facing room on floor 3 and I didn’t hear a sound all night, Breakfast was a disappointment ( mainly due to having to pre-order a time slot). We were late handing in our booking slip for the next morning and could only get an 0800 slot which was slightly too early for our holiday so we skipped breakfast. I’m desperately looking forward to the buffets coming back again post Covid and executive lounge being re-opened! Efficient booking in - friendly staff. We will be back!
For all the construction 🦺 all around and noise , our room was 100% peaceful and NOT noisy at all. Location to Edinburgh Castle, Royal Miles and Waverly is excellent.we paid with our Hilton points and had a complimentary Executive Lounge for afternoon herbal tea on 1st floor . It was nice and relaxing after an all day trip to Edinburgh Castle. ( Make sure you go online and secure tickets for the time slot available). Bedroom with two double was clean, well-prep with plenty of towels , tea and couple 🍪 cookies. TV channels came in clear without any lagging in reception and free Wi-Fi was great. Cheers 😊🏴
From check in to check out it was AWFUL!! The staff is incompetent and rude. The place is old and run down, reeks of musty odor. Stains everywhere. The key to my room stopped working 3 times during my stay. I had to keep returning to the front desk which was 2 different elevator rides and a 10 minute walk. Don't say I didn't warn you....
I recently stayed here and what a pleasant experience. The room was very comfortable and the food and drink options were marvelous. But what stood out the most was the service of the staff. Special shoutout to Lou and Louise who took such great care of me at breakfast! What a great start to my day chatting and joking with Louise! Thanks to Stephen for a smooth check-in experience. Can’t wait to be back!
First, the hotel is in a wonderful location. We were there during preparations for the Queen's funeral proceedings in Edinburg, so this location was at the heart of everything. That said, the hotel itself was a disappointment. I am a Diamond honors member and received no acknowledgement of such. Room was not available on time, had to ask for water, and when we got to the room (allegedly a King deluxe it was as sparse as could be. Bed, one easy chair, one table and a desk (no desk chair). Since my wife and I were traveling together, there was no place for us to sit together. Not worth the money, and certainly did not live up to the Carlton name.
There’s a lot of traffic on The Royal Mile where this hotel is located. Head Concierge Jordan went beyond the call of duty by going with us to the car park and helping us with our luggage. His kindness will not be forgotten. His bosses should see this review.
The service is not to standard at all in comparison to Hilton across Europe and apac, Service requested is not fulfilled, the housekeeping is non existent and reception does not response. Not worth the money, but location is superb.
Well to give this hotel credit the location is excellent and the employees are trying. It appears that hotel is stretched on staff based on when kitchen closes, not answering phones in evening for housekeeping or guest services. Hotel room was clean, but was a no frills affair. Minimal towels, toiletries. Don't expect pen or Hilton pad of paper in room. Bed is hard and uncomfortable. Wi-fi is spotty. The location is prime for being a tourist, but don't plan on spending much time in hotel.
From check in to check out and everything in between, everyone we interacted with was friendly and efficient. The rooms we received were fabulous and a special mention to Kim our server at breakfast. She was excellent. Thanks to the entire team for a fantastic stay.