The Glasshouse, Autograph Collection
2 Greenside Place, Edinburgh EH1 3AA Scotland
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About
#28 of 169 hotels in Edinburgh
Location
4.8
Cleanliness
4.7
Service
4.6
Value
4.2
Travelers' Choice
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Conference facilities
Banquet room
Rooftop terrace
24-hour security
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Bottled water
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Green
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
100Great for walkers
Grade: 100 out of 100
235Restaurantswithin 0.3 miles
81Attractionswithin 0.3 miles
2 Greenside Place, Edinburgh EH1 3AA Scotland
Getting there
Rental CarsSee rental cars from $49/day
1146Reviews32Q+A100Room tips
Reviews
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+1
Horrible customer service. They sold our room to a wedding party and stuck us in an awful room that lacked proper air conditioning. We were there for 3 nights and we’re only able to move to the room we had booked on the third night (once the wedding party had departed). We’re loyal Marriott customers (Platinum) and when we asked for compensation we were offered a token amount of points. I’m not entirely sure they even use the room they gave us on a normal basis, or if it’s some sort of an over flow room they use in emergencies. The bathroom was moldy with stains on the carpet and the floor in the main area was in need of an update. And as mentioned above, air conditioning wasn’t working on our room. Apparently this hotel is franchised out so Marriott corporate can only do so much to convince the management of this hotel to offer any sort of appropriate compensation. Clearly, the management here doesn’t listen to the advice of there parent company.…
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ignacio Sans Garcia, General Manager at The Glasshouse, Autograph Collection
Responded today
Dear Wander37082677408. Thank you for your valuable feedback. We're very disappointed to learn about your most recent stay with us, based on your feedback I would love to further discuss the details of your stay. Please feel free to reach out to me directly and it would be my pleasure to further assist you. Ignacio Sans General Manager Ignacio.sans@theglasshousehotel.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I didn't stay at the hotel, we went for a party that our company organised at the rooftop terrace and I have to say I was impressed. Great views, fabulous meal and great service, specially from Emily who went the extra mile to get me orange juice for my drink. Thank you for a fantastic time!
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We really enjoyed our stay at the Glasshouse. The staff was a particular highlight. They were extremely helpful and welcoming. Our room was very nice and spacious. The unexpected outdoor space was really nice and added to the relaxed feel of the hotel. We spent a little time at the bar which was a fun atmosphere and the bartenders were terrific. I might not be getting the name right but Jonathan was helpful with our bags and getting us headed in the right direction for our trip out of Edinburgh. Would recommend for the great location too.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ignacio Sans Garcia, General Manager at The Glasshouse, Autograph Collection
Responded 2 weeks ago
Dear Mar M, Many thanks for your kind review which we are delighted to read. Your comments about the facilities are much appreciated, we are glad you enjoyed facilities, as well as our central location. Our main drive is service and we are really proud to see that Jonathan was again a great ambassador to the property. Kind regards, Ignacio Sans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fabulous stay at The Glasshouse Hotel. Located in the newer part of Edinburgh but a short walk away from the Royal Mile, Holyrood and the Castle. Plenty of shopping and restaurants close by. We upgraded to a suite which had a huge balcony overlooking the city and was a very large room with a great bathroom. One of our favorite things was the rooftop garden where we enjoyed drinks under an arbor and also had a great lookout as well as a large grassy area to relax. The bar is small but the bartender created a personalized gin and tonic concoction which was lovely. The breakfast that was included with our status was delicious. Every staff member that we encountered was friendly and helpful. We will definitely stay at this property again if we have the chance.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ignacio Sans Garcia, General Manager at The Glasshouse, Autograph Collection
Responded 2 weeks ago
Dear Lifeisandaventure, Thank you so much for your excellent feedback, which we truly appreciate and value in every possible manner, your comments about the hotel location and facilities are much appreciated. Also , your comments about our staff are a true testament of our main goal here , which is to deliver memorable experiences to our guests. We do hope to have the pleasure to welcome you back to the Glasshouse Hotel in the future. Kind regards, Ignacio Sans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hospitality by Jonathan We had a great stay and what was more important is the hospitality and care that were given to us by Jonathan the concierge Jonathan gave us a lot of information Jonathan is friendly and lively and made our stay special
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is in a great location. The best part of the hotel is the staff, very warm & professional. Special shout out to Monday who went out of his way to help us with a money exchange problem. Both kilt wearing young men, Jonathan and Alexander; were very kind and courteous with our bags and sharing their humor. Adam at the bar was very nice too! We were in room 117 and it is tricky to find but very large.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: If you want a great view go to the rooftop garden!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The Glasshouse hosted our annual Summer BBQ event, completely blown away with the level of service and venue overlooking Calton Hill. Really friendly staff, food was great, overall fantastic experience!
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is a lovely hotel with friendly and helpful staff. It's rooms are laid out very well. They also have a lovely roof garden where you can enjoy a drink from the snug bar and sit in the Pergola in the garden.
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: The roof garden is worth a visit.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We thoroughly enjoyed our visit to this very unique and conveniently located hotel. The staff were exceptionally welcoming and very helpful. The room was spacious and very comfortable with hardwood flooring. Special shoutouts to Olivia and Jonathan who each went above and beyond to provide exceptional first class services to us. Definitely staying here next trip to Edinburgh!
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Parking is in the Omni Centre next door. Ask the staff for the discount code and the shortcut...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Repurposed building made into a hotel. The staff is fine, the location is good, and the room (Signature room) is clean, and very large and well furnished. But getting to the rooms is a hassle, you enter the lobby, must take an elevator to the third floor, walk across a long lobby, then either 54 stairs down, or another elevator hidden behind a fire door. Very convoluted getting in or out (out means climbing the 54 stairs). And our room and the whole bank of rooms is right over a bar/restaurant that play loud music with a heavy beat until 11:00 pm.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ryan Ritter, Guest Services / Front Office at The Glasshouse, Autograph Collection
Responded Aug 20, 2023
Dear billsays, Thank you for taking the time to share your feedback about your recent stay with us. We have a very unique building and layout and our team is always on hand to assist when required. I was sorry to hear you have been disturbed by the new venue adjacent to the hotel and this feedback will be provided to their management as should not be affecting our guests stay. I was very happy to hear that overall you did enjoy your stay and that our staff was friendly and the room was cleaned to our expectations. Should you wish to discuss your stay any further please reach out to our duty manger team at dm.tgh@theglasshousehotel.co.uk. We hope to have the opportunity to welcome you again in the future. Kind Regards, Ryan Ritter Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Edinburgh area.
PRICE RANGE
$232 - $443 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the glasshouse hotel edinburgh, glasshouse edinburgh, edinburgh glasshouse, glasshouse hotel edinburgh, glass house edinburgh
LOCATION
United KingdomScotlandEdinburghBroughton & Calton
NUMBER OF ROOMS
77
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Claim Your ListingTHE GLASSHOUSE, AUTOGRAPH COLLECTION $166 ($̶5̶2̶8̶) - Updated 2023 Prices & Hotel Reviews - Edinburgh, Scotland
Frequently Asked Questions about The Glasshouse, Autograph Collection
Which popular attractions are close to The Glasshouse, Autograph Collection?
Nearby attractions include Escape Hunt Edinburgh (0.03 miles), Black Bull (0.1 miles), and Calton Hill (0.2 miles).
What are some of the property amenities at The Glasshouse, Autograph Collection?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at The Glasshouse, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Glasshouse, Autograph Collection?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at The Glasshouse, Autograph Collection?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Glasshouse, Autograph Collection?
Conveniently located restaurants include Howies Waterloo Place, Mamma Roma, and Duck & Waffle Edinburgh.
Is The Glasshouse, Autograph Collection located near the city center?
Yes, it is 0.2 miles away from the center of Edinburgh.
Are any cleaning services offered at The Glasshouse, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Glasshouse, Autograph Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Glasshouse, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Polish.
Are there any historical sites close to The Glasshouse, Autograph Collection?
Many travelers enjoy visiting The Real Mary King's Close (0.5 miles), Palace of Holyroodhouse (0.6 miles), and Edinburgh Vaults (0.4 miles).