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The Glasshouse, Autograph Collection

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#70 of 151 Hotels in Edinburgh
Certificate of Excellence
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The Glasshouse, Autograph Collection
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1,116 Reviews from our TripAdvisor Community

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Showing 1,074: English reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

A friend and I had a lovely dinner in the observatory restaurant. Such a beautiful setting! We had a drink before dinner in the snug bar, which was the perfect way to round off a busy day at the Fringe. We had wonderful service from Sarah, the manager. She was friendly, welcoming and attentive, and always seemed to appear at... More 

Helpful?
1 Thank Fiona W
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Went to the hotel for a rooftop picnic and had was greeted warmly by all of the staff, the food we received was delicious. The rooftop garden offers a perfect escape from the busy city centre and relaxes you within minutes of arriving. Would definitely recommend the rooftop picnic as it was a very enjoyable experience and I shall be... More 

Helpful?
1 Thank Tom K
Victoria D, Rooms Division Manager at The Glasshouse, Autograph Collection, responded to this review

Dear Tom K Thank you for your fantastic review following your recent visit to The Glasshouse. I am delighted that you enjoyed the rooftop picnic. We are very fortunate to have such a beautiful outdoor area for our guests to enjoy with stunning views over Calton Hill. I am pleased you received a warm welcome from our Team and that... More 

Allen, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I want to express my total disappoint in The Glasshouse in Edinburgh, what a waste of my hard earned points. I have stayed in autograph hotels in Paris, London, and Rome but this was pathetic. The first 2 days we had no air conditioning in our room, then on the third night we plugged in our 2 phones and all... More 

Helpful?
Thank 306696
Victoria D, Rooms Division Manager at The Glasshouse, Autograph Collection, responded to this review

Dear 306696, Thank you for taking the time to review The Glasshouse following your recent stay. I am very disappointed to read that you did not enjoy your stay with us. We value the feedback we receive from all our guests and strive to always exceed guest expectations. It is clear that we fell short of the mark in certain... More 

San Diego, California
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I've been wanting to stay here for years. Ever since Samantha Brown stayed here on her show. It's a beautiful building, but the hotel is getting dated. We were lucky enough to be upgraded to the Talisker Suite, and the room was huge. The balcony facing the street provided amazing views of the city and the church in front of... More 

Helpful?
1 Thank BNouv
Victoria D, Rooms Division Manager at The Glasshouse, Autograph Collection, responded to this review

Dear BNouv Thank you for your review of The Glasshouse. I am delighted we were able to offer you an upgrade to one of our fantastic city-view suites on this visit and pleased that you found it to be comfortable with a convenient bathroom layout. Executive rooms come with a complimentary soft drinks and snack bar with alcoholic beverages and... More 

Rancho Palos Verdes, CA
Level Contributor
3 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

We had 2 rooms during our recent stay. First, I want to make it clear the staff were fantastic. They were eager to assist with any issue and never seemed put-out by our requests. The problems we encountered were related to infrastructure. First the design of the interior which requires a convoluted path to access rooms on the 1st and... More 

Helpful?
Thank pek_90275
Victoria D, Rooms Division Manager at The Glasshouse, Autograph Collection, responded to this review

Dear pek_90275 Thank you for taking the time to post your comments following your recent stay at The Glasshouse. I am delighted that you found our staff to be helpful and that they were able to assist with any request. The hotel layout is a unique one and the building is certainly larger than it appears on the outside. Access... More 

Vancouver Island, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Located easy walking distance to Edinburgh 's attractions. Room was gorgeous. Well appointed. Best bed we have ever slept in. Wonderful service from front desk staff, Lola and all others we met during our stay this August. Continental breakfast was delicious and expansive. Good quick service with friendly efficient wait staff. View of dining room breathtaking of Calton Hill. Morning... More 

Helpful?
4 Thank 9breezes
Victoria D, Rooms Division Manager at The Glasshouse, Autograph Collection, responded to this review

Dear 9breezes Thank you for your review of The Glasshouse and your kind words regarding our staff. Lola will be delighted that she contributed to a pleasant stay with us. I am pleased you found the location convenient and the breakfast to have a good selection and efficient service. I am delighted that you enjoyed your time at the hotel... More 

Keighley
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Just had a couple of nights at the Glasshouse. Wonderful hotel, beautiful room, staff superb and the meal we had in the Conservatory restaurant was outstanding. However if we were to stay there again in the future the only rooms which would be acceptable would be on 3rd floor. We are a very fit couple even though we both have... More 

Helpful?
Thank gandb10
Management response:

Dear Gandb10 Thank you for sharing your impressions of The Glasshouse Hotel. Your kind words regarding our restaurant and rooms are much appreciated. We are sorry to read about your room allocation , the Hotel has a unique layout and some of our newly refreshed rooms are located on the first floor but we will add the third floor as... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hotel was overall good, check in took too long, room was excellent but colleagues had problems with air conditioning control. Breakfast staff were a little stand offish and needed to be more actively polite and helpful. Layout was also a bit unusual as you needed to take the lift to the third floor then walk to the lounge area then... More 

Helpful?
Thank G James H
Management response:

Dear G James H, We are truly sorry to read that you left feeling underwhelmed by your experience at The Glasshouse Hotel. I would like to thank you for sharing your feedback as this gives us an opportunity to improve our services to our valued guests and I will certainly be sharing your review with the team for our consideration.... More 

Birmingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

Booked twelve months ago by my family as a surprise 65th birthday. My 30 year old son was to accompany me to see the tattoo. Two months before we arrived rang to confirm twin beds in the room. Arrived double bed and air conditioning not working. Approached the floor manager he would sort it out with a cross cut saw... More 

Helpful?
Thank briantomlinson587
Management response:

Dear briantomlinson587, We are truly sorry to read that you left feeling underwhelmed by your experience at The Glasshouse Hotel. I would like to thank you for sharing your feedback as this gives us an opportunity to improve our services to our valued guests and I will certainly be sharing your review with the team for our consideration. We sincerely... More 

San Jose, California
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

After a long road trip to Edinburgh we had the worst time trying to find the hotel! It took us over 30 min of circling and wrong turns to get to the location. Front staff did not answer phones...We were constantly calling with no reply. Finally someone picked up and directed us to the front entrance. It is nestled between... More 

Helpful?
Thank melissapikoos
Victoria D, Rooms Division Manager at The Glasshouse, Autograph Collection, responded to this review

Dear melissapikoos, Thank you for your review of The Glasshouse. I am very sorry to read that you had difficulty in finding the hotel. We are fortunate to enjoy a central location in the heart of Edinburgh, and I do understand driving can be confusing in an unfamiliar city. Full directions to the hotel and a map are listed on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Broughton & Calton

Neighborhood Profile
Broughton & Calton
Lying where grandiose New Town townhouses give way to malls and utilitarian housing, Broughton and Calton have long been transitional neighborhoods with a mixed identity. It’s here that Edinburgh’s gay village found a home in the 1980s. But gay culture is anything but overt along bustling epicenter Broughton Street; even if polished pubs, hip bistros, smart delis and art galleries all speak of affluent good taste. The top of Leith Walk is more ragged. This major thoroughfare boasts a famously gritty gay club, as well as a strip of good Indian restaurants. Regal Georgian and Victorian townhouses preside over largely deserted streets in Calton, where only the occasional restaurant or hotel brings much life. Even so, a steady trickle of idlers and picnickers pass by to climb Calton Hill for its wide-open lawns, wonderful city views, and curious monuments – an Athenian-style temple among them.
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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access

Additional Information about The Glasshouse, Autograph Collection

Address: 2 Greenside Place, Edinburgh EH1 3AA, Scotland
Location: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Price Range: $186 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Glasshouse, Autograph Collection 5*
Number of rooms: 65
Reservation Options:
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Also Known As:
The Glasshouse Hotel Edinburgh
Glasshouse Edinburgh
Edinburgh Glasshouse
Glasshouse Hotel Edinburgh
Glass House Edinburgh
The Glasshouse, Autograph Collection Edinburgh, Scotland
Hotel Style:
#28 Business Hotel in Edinburgh
#34 Romantic Hotel in Edinburgh
#40 Luxury Hotel in Edinburgh
#53 Family Hotel in Edinburgh
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