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All reviews city centre cool jade pentland hills swimming pool executive room trouser press leisure facilities day ticket bus stop right reception staff family room sofa bed bus service stayed here for one night tea and coffee hotel is situated haggis
This was a last minute booking made direct with the hotel chain so I got a good deal of 1 night's bed & breakfast for 2 people. Plenty parking, quick check in & a very cosy room (one of the warmest rooms we've ever had)....More
Have stayed at this hotel on a good number of occasions since 2006 and all stays have been excellent. Right from check in we couldn't have been made more welcome.All the staff are a credit to the establishment. They are all so cheery and nothing...More
Date of stay: October 2018
1 Thank William G
Response from HIEdinburgh, Guest Relations Manager at Holiday Inn EdinburghResponded October 19, 2018
Thank you so much for your detailed and warm review of your stay. I'm so delighted you and your wife had such a great time and enjoyed your stay so fully. The fact you enjoyed all hotel facilities pleases me greatly. I will...More
We stayed a night and this location was excellent. Close to the airport and bus that goes downtown. We had an early flight so they packed a breakfast for us to take. The room was spacious and clean and loved the bath tub. Bus stop...More
Just returned from short break in Edinburgh at holiday inn right next door to Edinburgh zoo.I was very impressed by the cleanliness of the room and hotel,the staff were excellent and the food was also excellent. The room had every thing you could want and...More
The corridors could be doing with a bit of TLC and fresh décor. The room was big but I was a little cold during the night. Maybe my fault because the room did have air conditioning controls. The shower was fine. Breakfast was adequate but...More
Date of stay: December 2018
1 Thank Brian7392
Response from HIEdinburgh, Guest Relations Manager at Holiday Inn EdinburghResponded 4 days ago
Thank you for your feedback on your stay.
I pleased your stay was okay but I am disappointed with the issues you highlight. I can assure you we will review these issues and do what we can to improve our service going forwards....More
A member of the reception staff told us that if you go to the zoo after 2pm and show them your hotel room key card, you can get in half price. But it closes at 5om in the winter months, so you wouldn't have long enough to... More
A member of the reception staff told us that if you go to the zoo after 2pm and show them your hotel room key card, you can get in half price. But it closes at 5om in the winter months, so you wouldn't have long enough to see everything, in my opinion. No idea what a feature room is, sorry!