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Sheraton Grand Hotel & Spa, Edinburgh

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1 Festival Square, Edinburgh EH3 9SR Scotland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1157)
Room & Suite (596)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Hotel & Spa, Edinburgh
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 163 hotels in Edinburgh
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The hotel is part of the Sheraton Grand tier, a collection of premium hotels and resorts that feature the highest level of design and warm, friendly and personalised service. Be greeted by our kilted doormen on arrival and benefit from our concierge team’s wealth of knowledge for a personal and effortless travel experience. Wake up to exceptional views of Edinburgh Castle from our Castle View Rooms and Suites before discovering every nook and cranny of the Royal Mile and historic Old Town or shopping to your heart’s content on Princes Street and in the New Town. Take advantage of our 24 hour room service and stay connected throughout your stay with Bluetooth media hub, Wi-Fi and interactive television in your room. Stay on our Club Level for exclusive access to the Club Lounge, serving continental breakfast, drinks and canapés, and full access to One Spa, Scotland’s most renowned urban thermal spa experience, with iconic rooftop Hydropool and newly refurbished Thermal Suite.
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Room & Suite (596)596
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Business Center with Internet Access
Paid public parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Taxi service
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, German, Polish
Hotel links
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3645Reviews67Q+A100Room tips
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Popular mentions
bill wrote a review Jun 8
Orlando, Florida3 contributions
Excellent central hotel all wonderfully near all the attractions .staff very attentive and have great Knowledge of the area. Spa suite is a wonderful roof top with a superb pool area . Didn’t eat here but the breakfast was great with a massive variety.
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Date of stay: May 2021Trip type: Traveled on business
Room Tip: Choose a higher floor good views
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Hbm2709 wrote a review Jun 1
1 contribution
It was amazing visit to the Sheraton hotel Doha, also I got helped from Guest relation Emane hopefully I remember it correctly in the lobby to go to Atrium, from the main gate. It was very good experience. Since that I am so happy with helped I got. I really see that the Sheraton hotel Doha is the best hotel
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Date of stay: April 2021Trip type: Traveled with friends
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jeemScotland wrote a review May 2021
Scotland76 contributions71 helpful votes
Stayed 2 nights for anniversary , check in was quick and apart from the overpriced car parking charge we were excited to stay , the room was fine , it had a nice view through the smeared windows ,, booking into spa pool was a nightmare as all slots booked , managed to get one spot for 45 mins , then trying to book into the bar was a no go , I understand the COVID rules but residents not being able to book a drink at the bar was not good , icing on the cake was being phoned at 8.15 pm on a Saturday night and being told to be quiet .. we were not partying ,, we are 59 and 64 .. we were actually discussing wedding arrangements with our daughter , before this call we had tried to call room service for over an hour to order food .. no answer or recorded message .. where were you all ? We requested some wine during the call and it was duly delivered 1 hour later .. again where were you ? The wine remained unopened .. truly disappointed with my stay feel like we paid a lot of money for very little service .. your bad . Breakfast was lovely and staff were polite and helpful but overall an expensive stay .. you must do better .. get those calls answered .. if you can’t serve us in the bar room service should be top priority . Ps air con out of date and noisy ,, time for a refurb I think
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Date of stay: May 2021
Value
Service
Sleep Quality
Room Tip: Castle view is lovely
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Amanda wrote a review May 2021
Erskine, United Kingdom10 contributions
Visited for one night Great friendly check in We had castle View room on level 4. Spotlessly clean! Huge room. Beautiful bathroom. Restaurant was limited menu due to Covid. But was perfectly acceptable! Highlight of hotel was hydro pool which let u go outside! Which was fantastic! Breakfast was great and very friendly staff x Recommend hotel. Centrally located for all attractions x
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Date of stay: May 2021Trip type: Traveled as a couple
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Jaason D wrote a review May 2021
30 contributions13 helpful votes
+1
I stayed in room 740 from 15/05 to 16/05 and I would never stay here again - even if it was free. I’m a fairly high Bonvoy member staying in Marriott hotels globally and this is by far the worst. - On check in, the front desk manager was more interested in playing with a mobile than checking me in but I didn’t say anything. - Nobody answered my request for a dental kit and I was running late for a meeting, nobody answered the phone, eventually it went to voicemail I tried for 20 minutes before I got somebody. Tried on 0 and tried on the room service button and Bonvoy app. What if it was an emergency? As soon as I did get somebody then it was delivered very quickly - see photo. - One the fresh bath towels is covered in poo stains - especially at the corners - absolutely disgusting - see photo. - There’s a leftover boots bag and plastic wrapping in the room from the last person who stayed here - see photo. - Theres a thick layer of dust on the lamps which obviously haven’t been cleaned for some time, great given we’re slap bang in the middle of a COVID19 pandemic that’s just great! Not that you guys care much anyway because there’s no hand sanitizer left at most of the stations! This place is an absolute joke and i will never stay here again and I’m only halfway through my stay - I stall have tomorrow to go but my mind is already made up! It’s 6:56pm and I thought about calling down to the front desk and asking for a manager before I post this review so I could complain but nobody answers and it just goes to voicemail “The party you are trying to reach is not available, please leave a message”! This is supposed to be the front desk! 7:07pm Spoke to the same front desk manager who checked me in and I declined to move rooms because I’ve unpacked all my clothes and setup my computer station.
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Date of stay: May 2021Trip type: Traveled on business
1 Helpful vote
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Response from Lena Wessler, Guest Services / Front Office at Sheraton Grand Hotel & Spa, Edinburgh
Responded 4 weeks ago
Dear jaasond34, Thank you for your honest feedback regarding your recent stay. I am deeply saddened that we fell short on meeting your expectations and on this occasion were unable to provide you with the 5 star service we are so proud to offer our guests. I appreciate you taking the time to meet with me upon departure to go over your experience and hope we will be able to welcome you back in the not too distant future. Warm regards, Lena
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PRICE RANGE
$171 - $379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton grand hotel edinburgh, sheraton grand hotel and spa, sheraton edinburgh, edinburgh grand hotel sheraton, edinburgh sheraton spa, sheraton spa edinburgh
LOCATION
United KingdomScotlandEdinburghWest End
NUMBER OF ROOMS
269
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Frequently Asked Questions about Sheraton Grand Hotel & Spa, Edinburgh
Which popular attractions are close to Sheraton Grand Hotel & Spa, Edinburgh?
Nearby attractions include Escape Reality (0.3 miles), Escape Edinburgh (0.09 miles), and The Raging Bull (0.2 miles).
What are some of the property amenities at Sheraton Grand Hotel & Spa, Edinburgh?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Hotel & Spa, Edinburgh?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Hotel & Spa, Edinburgh?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Hotel & Spa, Edinburgh?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Hotel & Spa, Edinburgh?
Conveniently located restaurants include Dine, Taxidi, and Indaba.
Are there opportunities to exercise at Sheraton Grand Hotel & Spa, Edinburgh?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Sheraton Grand Hotel & Spa, Edinburgh located near the city center?
Yes, it is 0.8 miles away from the center of Edinburgh.
Are any cleaning services offered at Sheraton Grand Hotel & Spa, Edinburgh?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Hotel & Spa, Edinburgh offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Hotel & Spa, Edinburgh?
The staff speaks multiple languages, including English, German, and Polish.