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Waldorf Astoria Edinburgh - The Caledonian

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Princes Street, Edinburgh EH1 2AB Scotland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2204)
Dining (173)
Room & Suite (136)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Waldorf Astoria Edinburgh - The Caledonian
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 156 hotels in Edinburgh
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903.
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Room & Suite (136)136
Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, French
5,078Reviews70Q+A100Room tips
Traveler rating
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Popular mentions
Harry Cowley wrote a review Nov 25
Edinburgh, United Kingdom8 contributions
+1
As a returning guest of The Caledonia, I came with the same high expectations as previous visits. On entering the lobby, we were greeted by the desk staff, the Concierge and the Deputy Manager. We were offered a late checkout and made to feel welcome as all questions asked were answered openly, offering to show us the room and help with luggage. We felt social distancing was observed but this did not detract from the experience. As expected, the room was lovely; bed and side tables squared away, surfaces and mirrors clean and streak free. The in room amenities were all stocked nicely and working, negating the need for asking the front desk for anything. We were even greeted with Prosecco on ice and boutique chocolates. All the rooms I have stayed in have always been grand and well decorated, with generally nice views. Whilst trams and busses can’t compare to a castle view, it was acceptable all the same. You can’t have it all. The single glazed sash windows provide good ventilation when needed, and otherwise good sound isolation from traffic, however the room became cold from limited insulation from the glass. Nevertheless, the air conditioning/heating worked quickly to ensure a comfortable temperature, and thick curtains helped to insulate the heat and noise further. A negative to draw here is that an intense flood light for the hotel front is positioned right outside the window, so looking out in the evening isn’t ideal. The bathroom is well appointed and stocked to the ceiling with toiletries and towels of all shapes and sizes. The mirror, sink and toilet were clean, with all tile work and grout looking fresh. However, the bathroom was let down by the bath/shower: with a chipped bath, temperamental plug, and a loose shower head making angling the stream difficult. Also, when using the bath. I moved the shower screen and noticed grime throughout the trim and hinges, wiping what was on the bathtub edge away with a cloth. Needless to say, water pressure and hot water was plentiful and welcome. As the afternoon drew in, we went to the ground floor restaurant ‘Peacock Alley’. The running theme in this hotel is high ceilings and grand decor; this restaurant follows suit and doesn’t disappoint. What did disappoint however, was fairly slow service from waiting for the front of house to take orders, to a 40 minute wait for food. Furthermore, when the food came we regrettably sent it back for being cold, however were offered free drinks and a round of delicious, complimentary scones. Regardless of the disappointing food, all the staff were great, resolved issues quickly and gave good table side manner. Thankfully, breakfast was an all together more delicious affair in the same restaurant. We only really come for the breakfast, and even with restrictions it didn’t disappoint. Once again the front of house couldn’t be more helpful, and it was a welcome change for the chef to come and check on us personally. He gave great table side chat. Finally, we took advantage of the pool facilities and as expected it was clean and tidy for guests. We also enjoyed the result of booking, as this ensured the pool was not oversubscribed. Overall, we had a great experience. The staff are always more than happy to help, and the place always smells amazing! Every says good morning/afternoon to you, and are very smartly dressed. Whilst we wouldn’t expect anything less from the Waldorf name, the Caledonia is our go to whenever we are in Edinburgh and well worth an overnight stay.
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Date of stay: November 2020Trip type: Traveled with friends
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Richard K wrote a review Sep 2020
50 contributions23 helpful votes
+1
Hotel's Favorite
It is my opinion that throughout the covid crisis, the Hilton brand has really outshone some of its competitors, with its flexible booking policies and superb safety guidelines. The Waldorf Astoria in Edinburgh just further supported this. I got a text message from Alexander the night before asking if there was anything he can do before my stay and what my estimated arrival time was. We were able to check in a few hours earlier than the actual time, and same applied for when we checked out, we were able to check out a few hours later than advertised. When we checked In (we parked at the hotel for free due to covid), the receptionist set up the digital key on my app which is so easy to use. we were upgraded to a king room with wonderful views of the castle. I’ve added a few pictures of the extremely spacious room and beautiful bathroom with a rather large bathtub in it. We used the swimming pool during our stay which was easy to book in, as we called a few days before to secure a slot. The breakfast next morning was served made to order but we were just thankful it wasn’t a takeaway breakfast as some hotels now do. All staff were very attentive and it was very filling. To summarise, I loved the whole interior and exterior of this hotel. The service was fantastic without being intrusive. I wouldn’t hesitate to stay here again and all staff are extremely customer focussed, and we felt we really did get value for money from our stay.
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Dean McVey, Guest Services / Front Office at Waldorf Astoria Edinburgh - The Caledonian
Responded Sep 30, 2020
Dear Richard K, I wanted to take this opportunity to pass on my sincere thanks for your glowing review of the Hotel. It gives both me and all the staff here at Waldorf Astoria Edinburgh - The Caledonian an immense sense of pride reading it. Knowing that all of our hard work is appreciated and that the extra steps we as a hotel take made you feel all the more welcome and as you said set us apart from our competitors. We are truly lucky to have such wonderful, passionate staff who enjoy ensuring our each and every one of our guests is looked after thoroughly and each have their own memorable experience when staying with us. I do hope that we have the pleasure of hosting you again, very soon. Best regards, Dale MacPhee General Manager
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Shab1000 wrote a review Nov 23
2 contributions8 helpful votes
The service I received from all staff was exceptional and amazing at the hotel. My mother passed away last week which is why I had travelled up from London but the kindness shown to me and my family was just so lovely and sincere - it really made my stay at the Waldorf Astoria slightly easier to bear in a very painful time of my life. In particular, Jamie Wood was brilliant and so helpful with everything I asked for - going above and beyond. I’m originally from Edinburgh (many years ago) so I will always know the hotel as “The Caledonian” but I will definitely look to stay at the Waldorf Astoria again for future trips to Edinburgh. The room was superb as the size was perfect for the three of us and the castle view was amazing to see. As for the location - it is also perfect as you are between two train stations but you are in the centre of the city and Princess street is a 1 minute walk as well as many other attractions that are not too far away.
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: The room on the 1st floor had high ceilings and was very large and spacious with a castle view -...
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Response from Dale MacPhee, General Manager at Waldorf Astoria Edinburgh - The Caledonian
Responded 3 days ago
Dear Shab1000, Thank you for taking the time to review your recent stay with s at Waldorf Astoria Edinburgh - The Caledonian. I am so pleased to hear our team made you feel welcome and cared for, especially given the purpose of your stay with us. Thank you for your special mention of Jamie. We would be delighted to welcome you back to stay again in the future, and trust you have had a safe onward journey. Best wishes, Dale MacPhee General Manager
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Aaron Shippen wrote a review Nov 22
San Diego, California4 contributions
My wife and I stayed here recently for our 1 year anniversary. Every aspect of our stay was fabulous. Fionna at check in was very warm and welcoming; she informed us that our room was upgraded (it was absolutely amazing and really made the trip). In our suite we were welcomed with a congratulatory macaroon/chocolate/fruit platter and bottle of wine. We dined in the restaurant for dinner and breakfast and both meals were as you would expect for a property of this category. Our server Victoria was very personable and a delight. I’d also like to mention Jamie (bellman) and Steve (doorman) who were both very friendly and welcoming throughout our stay. I have to also remark on the above and beyond measures the hotel has made for Covid safety. Hand sanitation dispensers are throughout the property. The hotel is quite spacious in all areas so you are quite socially distanced. The room had a sticker seal on the door to reassure you it was sanitized and ready. The remotes were sanitized and sealed. The room itself was spotless. I can’t imagine a cleaner and more safe hotel to stay. Lastly, the staff wear badges with their headshot so you have a picture of who is behind the mask - a nice touch. Will definitely stay here on my future visits to Edinburgh!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Dale MacPhee, General Manager at Waldorf Astoria Edinburgh - The Caledonian
Responded 4 days ago
Dear Mr. & Mrs. Shippen, Thank you for taking the time to review your stay with us at Waldorf Astoria Edinburgh - The Caledonian. I am delighted to hear our team were able to make your 1st Anniversary stay special and memorable, and thank you for giving Fiona, Victoria, Jamie and Steve a special mention. They are indeed great assets to our hotel. I'm very pleased you felt safe and comfortable during your stay with us, and hope we will have the pleasure of welcoming you to stay with us again in the future. Best wishes, Dale MacPhee General Manager
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Robert Bryson wrote a review Nov 22
1 contribution
The second I walked through the door of the hotel, I was greeted with beaming smiles and exceptional customer service. The staff are so attentive and go the extra mile to make your stay as special as possible. I was upgraded to a King Deluxe room without even asking! The room was exceptional; so clean, warm, and inviting. Initially I was staying for one night, but I felt so at home I booked a second night. The food in Peacock Alley was also fabulous and the staff in the restaurant displayed the highest customer service skills I have ever experienced (as did the staff at the reception area). I will definitely be visiting the hotel again, hopefully in December or January. Times are hard just now with restrictions limiting our travels, but this break away really did lift my spirits, all thanks to the amazing staff and wonderful surroundings of the hotel; it really is an exceptional place to visit.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
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Response from Dale MacPhee, General Manager at Waldorf Astoria Edinburgh - The Caledonian
Responded 4 days ago
Dear Robert_Bryson, Thank you for taking the time to review your recent stay with us at Waldorf Astoria Edinburgh - The Caledonian. I am utterly delighted to hear you had a wonderful stay with us, and found the team welcoming and friendly right from your arrival. I'm very pleased you enjoyed your room and and found your dining experience in Peacock Alley fabulous. We very much enjoyed having you to stay and look forward to welcome you back again in the future! I trust you've had a safe and pleasant onward journey. Best wishes, Dale MacPhee General Manager
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PRICE RANGE
$220 - $461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton international edinburgh, hilton edinburgh, edinburgh hilton
FORMERLY KNOWN AS
Caledonian Hilton Edinburgh Hotel
LOCATION
United KingdomScotlandEdinburghWest End
NUMBER OF ROOMS
241
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Frequently Asked Questions about Waldorf Astoria Edinburgh - The Caledonian
Which popular attractions are close to Waldorf Astoria Edinburgh - The Caledonian?
Nearby attractions include Edinburgh Castle (0.3 miles), Escape Hunt Edinburgh (0.2 miles), and Escape Edinburgh New Town (0.3 miles).
What are some of the property amenities at Waldorf Astoria Edinburgh - The Caledonian?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Waldorf Astoria Edinburgh - The Caledonian?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Waldorf Astoria Edinburgh - The Caledonian?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Waldorf Astoria Edinburgh - The Caledonian?
Yes, parking is available to guests.
What are some restaurants close to Waldorf Astoria Edinburgh - The Caledonian?
Conveniently located restaurants include Dine, Fortuna Coffee Bar, and Fazenda Rodizio Bar and Grill.
Are there opportunities to exercise at Waldorf Astoria Edinburgh - The Caledonian?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Waldorf Astoria Edinburgh - The Caledonian located near the city center?
Yes, it is 0.7 miles away from the center of Edinburgh.
Are any cleaning services offered at Waldorf Astoria Edinburgh - The Caledonian?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Edinburgh - The Caledonian offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Waldorf Astoria Edinburgh - The Caledonian?
Many travelers enjoy visiting Palace of Holyroodhouse (1.4 miles), The Real Mary King's Close (0.6 miles), and Gilmerton Cove (4.2 miles).