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Waldorf Astoria Edinburgh - The Caledonian

Princes Street, Edinburgh EH1 2AB Scotland
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Guests1 room, 2 adults, 0 children
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Traveler (1920)
Room & Suite (669)
Dining (123)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Paid internet
Internet
Hot tub
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Full body massage
Massage
Salon
Steam room
Concierge
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Hotel links
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Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
214Restaurantswithin 0.3 miles
97Attractionswithin 0.3 miles
Neighborhood
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighborhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theaters and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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Popular mentions
We stayed in the Waldorf Astoria Edinburgh as we were going to a wedding along the road it was a great stay the bed was comfy the pool was perfect the staff were superb we couldn't have asked for more well done to all and Thank you :)
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Review collected in partnership with Waldorf Astoria
Hotel's Favorite
Our stays at the Waldorf-Astoria, The Caledonian in Edinburgh, Scotland was outstanding! From check in to check out the staff was professional, caring and efficient! The room assigned to me was large, roomy and with a fantastic view of the Castle and churches. My daughter decided to try a Carriage room and found it charming. There was one minor hiccup at tea time. They had a dessert called Victoria. It was supposed to be a sponge cake, icing, etc. In fact, it was hard as a rock, stale and inedible! Anomaly? Who knows? The premises, in the old train station, are well cared for and very clean. We liked that most of the personnel wore the hotel tartan in either kilt or trews. Of special note was their Concierge personnel, especially Stewart who was most attentive to some special needs! Definitely, the price tag is higher than the usual run of hotels and B&Bs, but well worth the extra cost! Our vote is for The Callie and long may she be a Hilton Flagship in Edinburgh!
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Response from GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian
Responded Jul 7, 2019
Dear WilliamB5739, Thank you very much for your review of your recent visit to Edinburgh. We are indeed very lucky to be in such a fantastic location in the city and so close to the Castle! I agree, the carriage room is very lovely the choice of the word "charming" is absolutely accurate. How very unfortunate was your experience with the dessert, however, if you are a fan of desserts; be sure to try our delicious options in the Grazing Restaurant by Mark Greenaway. You will not be disappointed! Best regards, Dale MacPhee General Manager
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Visited The Caledonian on a short break to Edinburgh and have to say that it massively (sadly) failed to live up to expectations. Given the Waldorf Astoria name and the history, as well as the price, we were expecting this to be absolutely first rate. We’d previously stayed at the Balmoral in Edinburgh, which we had loved, and were looking forward to comparing the Caledonian. Sadly it let us down on a number of levels. Our room was small and the air conditioning didn’t work which made sleeping uncomfortable. Bathroom was small and while ‘ok’ didn’t feel 5 star. We also had a really poor experience at breakfast...struggled to get a table and when we did it was still dirty from the previous sitting. We went up to the buffet while it was sorted out, but came back and it still wasn’t set. Also took an age to get coffee and we even had to take our own plates up to the bar to get them off the table. No problem doing that at home but not what we’d expect from a 5 star hotel. The hotel also felt a little tired in public areas. Scuffs on the wall and just a little unloved. Gym was ok, although the equipment was a little old. Pool in the spa was nice, and a bonus having that there. Sorry to moan and I hate posting such a negative review, but if I was looking at top hotels in Edinburgh then I’d be very wary of this and would look down the road at the Balmoral instead.
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+1
From arrival to departure, our seven day stay at the Caledonian was splendid. Simone was the first person we encountered upon arrival;after checking us in efficiently, we were then greeted by Sophia, personal concierge. Before we escaped to our room, Simone gave us a great tour of the Hotel lobby including the Peacock Alley, Caley Bar, and the restaurant Grazing. Simone was always gracious. The location of the Caledonian is just below the Castle with easy access to Princes St. and the adjacent Park; great location to get to the Castle and the Royal Mile. Our personal concierge, Sophia was most helpful booking tours with Timberbush and with great restaurant selections which I review separately. Our room was splendid and the nightly turn down with Waldorf chocolates is a special touch. The house staff kept our room spotless with a great accented spray of Guerlain perfume. The fitness center is excellent and part of the Spa: Concept 2 rowers, free weights, treadmills, Bosu Balls, TRX straps, and more . A indoor spin cycle machine is the only exercise equipment deficit. Brian the staff man was very kind and helpful. Unfortunately, we did not get take a massage in the Guerlain Spa which looks fabulous. The breakfast buffet at GRAZE from 630-1030, is great: greeted daily by the great friendly staff including Marta and Kris and Irmina, the pastries, eggs, yogurt, and the rest of selections are top notch. Finally, bell men Malcom and Mark were true professionals, Our flight left at 0600, and Mark at 0300 adeptly got our taxi and sent us on our way. We loved Edinburgh and will return to the Caledonian without a doubt. This is a top notch experience. The venue has a special history, architecture, and most importantly an incredible staff.
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Response from GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian
Responded 2 days ago
Dear RNA123, Thank you kindly for taking the time to leave feedback on your recent stay and for sharing this with your fellow travellers. What a delight to read such a lovely review from you of your stay with us and thank you very much for mentioning name of the people who you felt did their best to make your stay with us even more memorable. We do hope you will visit us again in the near future so we may continue to impress you and ensure you have the best possible experience once more. I trust you had a safe journey and made it home safely. Best regards, Dale MacPhee General Manager
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My wife and I had a great stay and the location is very convenient for walking around the city. But I most wanted to highlight how wonderful the staff was. They were helpful and courteous at all times,whether it was going through a list of multiple room options with us at check-in, to having a personalized whiskey tasting, to bringing me a free latte when I was doing a ton of work. The staff at this hotel are probably the best of any hotel I have stayed at.
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Response from GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian
Responded 3 days ago
Dear seansully2016, Thank you kindly for taking the time to leave feedback on your recent stay and for sharing this with your fellow travellers. What a delight to read such a lovely review from you of your stay with us. I am thrilled to hear the team were able to provide such attentiveness, as it is our aim to assist and ensure our guests have the best possible experience here at the Waldorf Astoria, The Caledonian. I would be delighted to welcome you back in the future. Best regards, Dale MacPhee General Manager
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PRICE RANGE
$176 - $585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton international edinburgh, hilton edinburgh, edinburgh hilton
FORMERLY KNOWN AS
Caledonian Hilton Edinburgh Hotel
LOCATION
United KingdomScotlandEdinburghWest End
NUMBER OF ROOMS
241
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